do($ = window.jQuery, window) -> # Define the plugin class class ZammadChat defaults: invitationPhrase: 'Chat with us!' agentPhrase: ' is helping you' show: true target: $('body') _messageCount: 0 isOpen: false blinkOnlineInterval: null stopBlinOnlineStateTimeout: null showTimeEveryXMinutes: 1 lastTimestamp: null lastAddedType: null inputTimeout: null isTyping: false isOnline: true strings: 'Online': 'Online' 'Offline': 'Offline' 'Connecting': 'Connecting' 'Connection re-established': 'Connection re-established' 'Today': 'Today' T: (string) => return @strings[string] view: (name) => return (options) => if !options options = {} options.T = @T return window.zammadChatTemplates[name](options) constructor: (el, options) -> @options = $.extend {}, @defaults, options @el = $(@view('chat')(@options)) @options.target.append @el @setAgentOnlineState @isOnline @el.find('.zammad-chat-header').click @toggle @el.find('.zammad-chat-controls').on 'submit', @onSubmit @el.find('.zammad-chat-input').on keydown: @checkForEnter input: @onInput @session_id = undefined if !window.WebSocket console.log('Zammad Chat: Browser not supported') return zammad_host = 'ws://localhost:6042' @ws = new window.WebSocket(zammad_host) console.log("Connecting to #{zammad_host}") @ws.onopen = => console.log('ws connected') @send 'chat_status' @ws.onmessage = @onWebSocketMessage @ws.onclose = (e) => console.log 'debug', 'close websocket connection' @ws.onerror = (e) => console.log 'debug', 'ws:onerror', e checkForEnter: (event) => if not event.shiftKey and event.keyCode is 13 event.preventDefault() @sendMessage() send: (event, data) => console.log 'debug', 'ws:send', event, data pipe = JSON.stringify event: event data: data @ws.send pipe onWebSocketMessage: (e) => pipes = JSON.parse( e.data ) console.log 'debug', 'ws:onmessage', pipes for pipe in pipes switch pipe.event when 'chat_session_message' return if pipe.data.self_written @receiveMessage pipe.data when 'chat_session_typing' return if pipe.data.self_written @onAgentTypingStart() if @stopTypingId clearTimeout(@stopTypingId) delay = => @onAgentTypingEnd() @stopTypingId = setTimeout(delay, 3000) when 'chat_session_start' switch pipe.data.state when 'ok' @onConnectionEstablished pipe.data.agent when 'chat_session_init' switch pipe.data.state when 'ok' @onConnectionEstablished pipe.data.agent when 'queue' @onQueue pipe.data.position @session_id = pipe.data.session_id when 'chat_status' switch pipe.data.state when 'online' @onReady() console.log 'Zammad Chat: ready' when 'offline' console.log 'Zammad Chat: No agent online' when 'chat_disabled' console.log 'Zammad Chat: Chat is disabled' when 'no_seats_available' console.log 'Zammad Chat: Too many clients in queue. Clients in queue: ', pipe.data.queue onReady: => if @options.show @show() @el.find('.zammad-chat-input').autoGrow extraLine: false onInput: => # remove unread-state from messages @el.find('.zammad-chat-message--unread') .removeClass 'zammad-chat-message--unread' @onTypingStart() onTypingStart: -> clearTimeout(@isTypingTimeout) if @isTypingTimeout # fire typingEnd after 5 seconds @isTypingTimeout = setTimeout @onTypingEnd, 1500 # send typing start event if !@isTyping @isTyping = true @send 'chat_session_typing', {session_id: @session_id} onTypingEnd: => @isTyping = false onSubmit: (event) => event.preventDefault() @sendMessage() sendMessage: -> message = @el.find('.zammad-chat-input').val() if !message return messageElement = @view('message') message: message from: 'customer' id: @_messageCount++ @maybeAddTimestamp() # add message before message typing loader if @el.find('.zammad-chat-message--typing').size() @lastAddedType = 'typing-placeholder' @el.find('.zammad-chat-message--typing').before messageElement else @lastAddedType = 'message--customer' @el.find('.zammad-chat-body').append messageElement @el.find('.zammad-chat-input').val('') @scrollToBottom() @isTyping = false # send message event @send 'chat_session_message', content: message id: @_messageCount session_id: @session_id receiveMessage: (data) => # hide writing indicator @onAgentTypingEnd() @maybeAddTimestamp() @lastAddedType = 'message--agent' unread = document.hidden ? " zammad-chat-message--unread" : "" @el.find('.zammad-chat-body').append @view('message') message: data.message.content id: data.id from: 'agent' @scrollToBottom() toggle: => if @isOpen then @close() else @open() open: -> @showLoader() @el .addClass('zammad-chat-is-open') .animate { bottom: 0 }, 500, @onOpenAnimationEnd onOpenAnimationEnd: => @isOpen = true #setTimeout @onQueue, 1180 # setTimeout @onConnectionEstablished, 1180 # setTimeout @onAgentTypingStart, 2000 # setTimeout @receiveMessage, 5000, "Hello! How can I help you?" @connect() close: -> remainerHeight = @el.height() - @el.find('.zammad-chat-header').outerHeight() @el.animate { bottom: -remainerHeight }, 500, @onCloseAnimationEnd onCloseAnimationEnd: => @el.removeClass('zammad-chat-is-open') @disconnect() @isOpen = false hide: -> @el.removeClass('zammad-chat-is-visible') show: -> @el.addClass('zammad-chat-is-visible') remainerHeight = @el.outerHeight() - @el.find('.zammad-chat-header').outerHeight() @el.css 'bottom', -remainerHeight onQueue: (position) => console.log "onQueue", position @inQueue = true @el.find('.zammad-chat-body').html @view('waiting') position: position onAgentTypingStart: => # never display two typing indicators return if @el.find('.zammad-chat-message--typing').size() @maybeAddTimestamp() @el.find('.zammad-chat-body').append @view('typingIndicator')() @scrollToBottom() onAgentTypingEnd: => @el.find('.zammad-chat-message--typing').remove() maybeAddTimestamp: -> timestamp = Date.now() if !@lastTimestamp or (timestamp - @lastTimestamp) > @showTimeEveryXMinutes * 60000 label = @T('Today') time = new Date().toTimeString().substr 0,5 if @lastAddedType is 'timestamp' # update last time @updateLastTimestamp label, time @lastTimestamp = timestamp else # add new timestamp @addStatus label, time @lastTimestamp = timestamp @lastAddedType = 'timestamp' updateLastTimestamp: (label, time) -> @el.find('.zammad-chat-body') .find('.zammad-chat-status') .last() .replaceWith @view('status') label: label time: time addStatus: (label, time) -> @el.find('.zammad-chat-body').append @view('status') label: label time: time scrollToBottom: -> @el.find('.zammad-chat-body').scrollTop($('.zammad-chat-body').prop('scrollHeight')) connect: -> @send('chat_session_init') reconnect: => # set status to connecting @lastAddedType = 'status' @el.find('.zammad-chat-agent-status').attr('data-status', 'connecting').text @T('Connecting') @addStatus @T('Connection lost') onConnectionReestablished: => # set status back to online @lastAddedType = 'status' @el.find('.zammad-chat-agent-status').attr('data-status', 'online').text @T('Online') @addStatus @T('Connection re-established') disconnect: -> @showLoader() @el.find('.zammad-chat-welcome').removeClass('zammad-chat-is-hidden') @el.find('.zammad-chat-agent').addClass('zammad-chat-is-hidden') @el.find('.zammad-chat-agent-status').addClass('zammad-chat-is-hidden') onConnectionEstablished: (agent) => @inQueue = false @agent = agent @el.find('.zammad-chat-agent').html @view('agent') agent: agent @el.find('.zammad-chat-body').empty() @el.find('.zammad-chat-welcome').addClass('zammad-chat-is-hidden') @el.find('.zammad-chat-agent').removeClass('zammad-chat-is-hidden') @el.find('.zammad-chat-agent-status').removeClass('zammad-chat-is-hidden') @el.find('.zammad-chat-input').focus() showLoader: -> @el.find('.zammad-chat-body').html @view('loader')() setAgentOnlineState: (state) => @isOnline = state @el .find('.zammad-chat-agent-status') .toggleClass('zammad-chat-is-online', state) .text if state then @T('Online') else @T('Offline') $(document).ready -> window.zammadChat = new ZammadChat()