# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/ class Observer::Ticket::Article::CommunicateFacebook < ActiveRecord::Observer observe 'ticket::_article' def after_create(record) # return if we run import mode return if Setting.get('import_mode') # if sender is customer, do not communication sender = Ticket::Article::Sender.lookup( id: record.sender_id ) return 1 if sender.nil? return 1 if sender['name'] == 'Customer' # only apply on emails type = Ticket::Article::Type.lookup( id: record.type_id ) return if type['name'] != 'facebook' a = Channel::Facebook.new a.send( { from: 'me@znuny.com', to: 'medenhofer', body: record.body } ) end end