# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/ class Transaction::Trigger =begin { object: 'Ticket', type: 'update', object_id: 123, interface_handle: 'application_server', # application_server|websocket|scheduler changes: { 'attribute1' => [before, now], 'attribute2' => [before, now], }, created_at: Time.zone.now, user_id: 123, }, =end def initialize(item, params = {}) @item = item @params = params end def perform # return if we run import mode return if Setting.get('import_mode') return if @item[:object] != 'Ticket' triggers = if Rails.configuration.db_case_sensitive ::Trigger.where(active: true).order('LOWER(name)') else ::Trigger.where(active: true).order(:name) end return if triggers.blank? ticket = Ticket.lookup(id: @item[:object_id]) return if !ticket if @item[:article_id] article = Ticket::Article.lookup(id: @item[:article_id]) end original_user_id = UserInfo.current_user_id Transaction.execute(reset_user_id: true, disable: ['Transaction::Trigger', 'Transaction::Notification']) do triggers.each do |trigger| condition = trigger.condition # check if one article attribute is used one_has_changed_done = false article_selector = false trigger.condition.each_key do |key| (object_name, attribute) = key.split('.', 2) next if object_name != 'article' next if attribute == 'id' article_selector = true end if article && article_selector one_has_changed_done = true end if article && @item[:type] == 'update' one_has_changed_done = true end # check ticket "has changed" options has_changed_done = true condition.each do |key, value| next if value.blank? next if value['operator'].blank? next if !value['operator']['has changed'] # remove condition item, because it has changed (object_name, attribute) = key.split('.', 2) next if object_name != 'ticket' next if @item[:changes].blank? next if !@item[:changes].key?(attribute) condition.delete(key) one_has_changed_done = true end # check if we have not matching "has changed" attributes condition.each_value do |value| next if value.blank? next if value['operator'].blank? next if !value['operator']['has changed'] has_changed_done = false break end # check ticket action if condition['ticket.action'] next if condition['ticket.action']['operator'] == 'is' && condition['ticket.action']['value'] != @item[:type] next if condition['ticket.action']['operator'] != 'is' && condition['ticket.action']['value'] == @item[:type] condition.delete('ticket.action') end next if !has_changed_done # check in min one attribute of condition has changed on update one_has_changed_condition = false if @item[:type] == 'update' # verify if ticket condition exists condition.each_key do |key| (object_name, attribute) = key.split('.', 2) next if object_name != 'ticket' one_has_changed_condition = true next if @item[:changes].blank? next if !@item[:changes].key?(attribute) one_has_changed_done = true break end next if one_has_changed_condition && !one_has_changed_done end # check if ticket selector is matching condition['ticket.id'] = { operator: 'is', value: ticket.id, } next if article_selector && !article # check if article selector is matching if article_selector condition['article.id'] = { operator: 'is', value: article.id, } end # verify is condition is matching ticket_count, tickets = Ticket.selectors(condition, 1) next if ticket_count.blank? next if ticket_count.zero? next if tickets.first.id != ticket.id user_id = ticket.updated_by_id if article user_id = article.updated_by_id end ticket.perform_changes(trigger.perform, 'trigger', @item, user_id) end end UserInfo.current_user_id = original_user_id end end