# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/ class Observer::Ticket::CloseTime < ActiveRecord::Observer observe 'ticket' def after_create(record) _check(record) end def after_update(record) _check(record) end private def _check(record) # puts 'check close time' # return if we run import mode return if Setting.get('import_mode') # check if close_time is already set return true if record.close_time # check if ticket is closed now state = Ticket::State.lookup( :id => record.state_id ) state_type = Ticket::StateType.lookup( :id => state.state_type_id ) return true if state_type.name != 'closed' # set close_time record.close_time = Time.now # save ticket record.save end end