# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/ class Observer::Ticket::Article::CommunicateTwitter < ActiveRecord::Observer observe 'ticket::_article' def after_create(record) # return if we run import mode return true if Setting.get('import_mode') # only do send email if article got created via application_server (e. g. not # if article and sender type is set via *.postmaster) return true if ApplicationHandleInfo.postmaster? # if sender is customer, do not communicate return true if !record.sender_id sender = Ticket::Article::Sender.lookup(id: record.sender_id) return true if sender.nil? return true if sender.name == 'Customer' # only apply on tweets return true if !record.type_id type = Ticket::Article::Type.lookup(id: record.type_id) return true if type.nil? return true if !type.name.match?(/\Atwitter/i) raise Exceptions::UnprocessableEntity, 'twitter to: parameter is missing' if record.to.blank? && type['name'] == 'twitter direct-message' CommunicateTwitterJob.perform_later(record.id) end end