require 'rails_helper' RSpec.describe Observer::Ticket::Article::FillupFromGeneral, current_user_id: -> { agent.id } do let(:agent) { create(:agent) } context 'when customer is agent' do let(:customer) { create(:agent) } it 'show customer agent details in from field' do ticket = create(:ticket, customer_id: customer.id) article = create(:ticket_article, :inbound_phone, ticket: ticket) expect(article.from).to include customer.email end end end