require 'mail' require 'net/imap' class Channel::IMAP include UserInfo def fetch (account) puts 'fetching imap' imap = Net::IMAP.new(account[:options][:host], 993, true ) imap.authenticate('LOGIN', account[:options][:user], account[:options][:password]) imap.select('INBOX') imap.search(['ALL']).each do |message_id| msg = imap.fetch(message_id,'RFC822')[0].attr['RFC822'] puts '--------------------' # puts msg.to_s mail = Mail.new( msg ) from_email = Mail::Address.new( mail[:from].value ).address from_display_name = Mail::Address.new( mail[:from].value ).display_name # use transaction ActiveRecord::Base.transaction do user = User.where( :email => from_email ).first if !user then puts 'create user...' roles = Role.where( :name => 'Customer' ) user = User.create( :login => from_email, :firstname => from_display_name, :lastname => '', :email => from_email, :password => '', :active => true, :roles => roles, :created_by_id => 1 ) end # set current user UserInfo.current_user_id = user.id def conv (charset, string) if charset == 'US-ASCII' then charset = 'LATIN1' end Iconv.conv("UTF8", charset, string) end # get ticket# from subject ticket = Ticket.number_check( mail[:subject].value ) # set ticket state to open if not new if ticket ticket_state = Ticket::State.find( ticket.ticket_state_id ) ticket_state_type = Ticket::StateType.find( ticket_state.ticket_state_type_id ) if ticket_state_type.name != 'new' ticket.ticket_state = Ticket::State.where( :name => 'open' ).first ticket.save end end # create new ticket if !ticket then ticket = Ticket.create( :group_id => account[:group_id], :customer_id => user.id, :title => conv(mail['subject'].charset || 'LATIN1', mail['subject'].to_s), :ticket_state_id => Ticket::State.where(:name => 'new').first.id, :ticket_priority_id => Ticket::Priority.where(:name => '2 normal').first.id, :created_by_id => user.id ) end # import mail plain_part = mail.multipart? ? (mail.text_part ? mail.text_part.body.decoded : nil) : mail.body.decoded # html_part = message.html_part ? message.html_part.body.decoded : nil article = Ticket::Article.create( :created_by_id => user.id, :ticket_id => ticket.id, :ticket_article_type_id => Ticket::Article::Type.where(:name => 'email').first.id, :ticket_article_sender_id => Ticket::Article::Sender.where(:name => 'Customer').first.id, :body => conv(mail.body.charset || 'LATIN1', plain_part), :from => mail['from'] ? conv(mail['from'].charset || 'LATIN1', mail['from'].to_s) : nil, :to => mail['to'] ? conv(mail['to'].charset || 'LATIN1', mail['to'].to_s) : nil, :cc => mail['cc'] ? conv(mail['cc'].charset || 'LATIN1', mail['cc'].to_s) : nil, :subject => mail['subject'] ? conv(mail['subject'].charset || 'LATIN1', mail['subject'].to_s) : nil, :message_id => mail['message_id'] ? mail['message_id'].to_s : nil, :internal => false ) # store mail plain Store.add( :object => 'Ticket::Article::Mail', :o_id => article.id, :data => msg, :filename => 'plain.msg', :preferences => {} ) # store attachments if mail.attachments mail.attachments.each do |attachment| # get file preferences headers = {} attachment.header.fields.each do |f| headers[f.name] = f.value end headers_store = {} headers_store['Mime-Type'] = attachment.mime_type if attachment.charset headers_store['Charset'] = attachment.charset end ['Content-ID', 'Content-Type'].each do |item| if headers[item] headers_store[item] = headers[item] end end # store file Store.add( :object => 'Ticket::Article', :o_id => article.id, :data => attachment.body.decoded, :filename => attachment.filename, :preferences => headers_store ) end end # delete email from server after article was created if article imap.store(message_id, "+FLAGS", [:Deleted]) end end # execute ticket events Ticket::Observer::Notification.transaction end imap.expunge() imap.disconnect() puts 'done' end def send(attr, notification = false) channel = Channel.where( :area => 'Email::Outbound', :active => true ).first begin c = eval 'Channel::' + channel[:adapter] + '.new' c.send(attr, channel, notification) rescue Exception => e puts "can't use " + 'Channel::' + channel[:adapter] puts e.inspect end end end