# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/ # Adds certain (missing) meta data when creating email articles. module Ticket::Article::AddsMetadataEmail extend ActiveSupport::Concern included do before_create :ticket_article_add_metadata_email end private def ticket_article_add_metadata_email # return if we run import mode return true if Setting.get('import_mode') # only do fill of email from if article got created via application_server (e. g. not # if article and sender type is set via *.postmaster) return if ApplicationHandleInfo.postmaster? # if sender is customer, do not change anything return true if !sender_id sender = Ticket::Article::Sender.lookup(id: sender_id) return true if sender.nil? return true if sender.name == 'Customer' # set email attributes return true if !type_id type = Ticket::Article::Type.lookup(id: type_id) return true if type.nil? return true if type.name != 'email' # set subject if empty ticket = self.ticket if !subject || subject == '' self.subject = ticket.title end # clean subject self.subject = ticket.subject_clean(subject) # generate message id, force it in production, in test allow to set it for testing reasons if !message_id || Rails.env.production? fqdn = Setting.get('fqdn') self.message_id = "<#{DateTime.current.to_s(:number)}.#{ticket_id}.#{SecureRandom.uuid}@#{fqdn}>" end # generate message_id_md5 check_message_id_md5 # set sender email_address = ticket.group.email_address if !email_address raise "No email address found for group '#{ticket.group.name}' (#{ticket.group_id})" end # remember email address for background job preferences['email_address_id'] = email_address.id # fill from if created_by_id != 1 && Setting.get('ticket_define_email_from') == 'AgentNameSystemAddressName' separator = Setting.get('ticket_define_email_from_separator') sender = User.find(created_by_id) realname = "#{sender.firstname} #{sender.lastname} #{separator} #{email_address.realname}" self.from = Channel::EmailBuild.recipient_line(realname, email_address.email) elsif Setting.get('ticket_define_email_from') == 'AgentName' sender = User.find(created_by_id) realname = "#{sender.firstname} #{sender.lastname}" # avoid "-" as realname, see https://github.com/zammad/zammad/issues/3890 realname = email_address.realname if sender.id == 1 self.from = Channel::EmailBuild.recipient_line(realname, email_address.email) else self.from = Channel::EmailBuild.recipient_line(email_address.realname, email_address.email) end true end end