# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/ require 'test_helper' class TicketTest < ActiveSupport::TestCase setup do Ticket.destroy_all end test 'ticket create' do ticket = Ticket.create!( title: "some title\n äöüß", group: Group.lookup(name: 'Users'), customer_id: 2, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: 1, created_by_id: 1, ) assert(ticket, 'ticket created') assert_equal(ticket.title, 'some title äöüß', 'ticket.title verify') assert_equal(ticket.group.name, 'Users', 'ticket.group verify') assert_equal(ticket.state.name, 'new', 'ticket.state verify') # create inbound article #1 article_inbound1 = Ticket::Article.create!( ticket_id: ticket.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message article_inbound1 😍😍😍', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) assert_equal(article_inbound1.body, 'some message article_inbound1 😍😍😍'.utf8_to_3bytesutf8, 'article_inbound.body verify - inbound') ticket = Ticket.find(ticket.id) assert_equal(ticket.article_count, 1, 'ticket.article_count verify - inbound') assert_equal(ticket.last_contact_at.to_s, article_inbound1.created_at.to_s, 'ticket.last_contact verify - inbound') assert_equal(ticket.last_contact_customer_at.to_s, article_inbound1.created_at.to_s, 'ticket.last_contact_customer_at verify - inbound') assert_nil(ticket.last_contact_agent_at, 'ticket.last_contact_agent_at verify - inbound') assert_nil(ticket.first_response_at, 'ticket.first_response_at verify - inbound') assert_nil(ticket.close_at, 'ticket.close_at verify - inbound') # create inbound article #2 travel 2.seconds article_inbound2 = Ticket::Article.create!( ticket_id: ticket.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message article_inbound2 😍😍😍', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) assert_equal(article_inbound2.body, 'some message article_inbound2 😍😍😍'.utf8_to_3bytesutf8, 'article_inbound.body verify - inbound') ticket = Ticket.find(ticket.id) assert_equal(ticket.article_count, 2, 'ticket.article_count verify - inbound') assert_equal(ticket.last_contact_at.to_s, article_inbound1.created_at.to_s, 'ticket.last_contact verify - inbound') assert_equal(ticket.last_contact_customer_at.to_s, article_inbound1.created_at.to_s, 'ticket.last_contact_customer_at verify - inbound') assert_nil(ticket.last_contact_agent_at, 'ticket.last_contact_agent_at verify - inbound') assert_nil(ticket.first_response_at, 'ticket.first_response_at verify - inbound') assert_nil(ticket.close_at, 'ticket.close_at verify - inbound') # create note article article_note = Ticket::Article.create!( ticket_id: ticket.id, from: 'some person', subject: "some\nnote", body: "some\n message", internal: true, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) assert_equal(article_note.subject, 'some note', 'article_note.subject verify - inbound') assert_equal(article_note.body, "some\n message", 'article_note.body verify - inbound') ticket = Ticket.find(ticket.id) assert_equal(ticket.article_count, 3, 'ticket.article_count verify - note') assert_equal(ticket.last_contact_at.to_s, article_inbound1.created_at.to_s, 'ticket.last_contact verify - note') assert_equal(ticket.last_contact_customer_at.to_s, article_inbound1.created_at.to_s, 'ticket.last_contact_customer_at verify - note') assert_nil(ticket.last_contact_agent_at, 'ticket.last_contact_agent_at verify - note') assert_nil(ticket.first_response_at, 'ticket.first_response_at verify - note') assert_nil(ticket.close_at, 'ticket.close_at verify - note') # create outbound article travel 2.seconds article_outbound = Ticket::Article.create!( ticket_id: ticket.id, from: 'some_recipient@example.com', to: 'some_sender@example.com', subject: 'some subject', message_id: 'some@id2', body: 'some message 2', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) ticket = Ticket.find(ticket.id) assert_equal(ticket.article_count, 4, 'ticket.article_count verify - outbound') assert_equal(ticket.last_contact_at.to_s, article_outbound.created_at.to_s, 'ticket.last_contact verify - outbound') assert_equal(ticket.last_contact_customer_at.to_s, article_inbound1.created_at.to_s, 'ticket.last_contact_customer_at verify - outbound') assert_equal(ticket.last_contact_agent_at.to_s, article_outbound.created_at.to_s, 'ticket.last_contact_agent_at verify - outbound') assert_equal(ticket.first_response_at.to_s, article_outbound.created_at.to_s, 'ticket.first_response_at verify - outbound') assert_nil(ticket.close_at, 'ticket.close_at verify - outbound') # create inbound article #3 article_inbound3 = Ticket::Article.create!( ticket_id: ticket.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message article_inbound3 😍😍😍', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) assert_equal(article_inbound3.body, 'some message article_inbound3 😍😍😍'.utf8_to_3bytesutf8, 'article_inbound.body verify - inbound') ticket = Ticket.find(ticket.id) assert_equal(ticket.article_count, 5, 'ticket.article_count verify - inbound') assert_equal(ticket.last_contact_at.to_s, article_inbound3.created_at.to_s, 'ticket.last_contact verify - inbound') assert_equal(ticket.last_contact_customer_at.to_s, article_inbound3.created_at.to_s, 'ticket.last_contact_customer_at verify - inbound') assert_equal(ticket.last_contact_agent_at.to_s, article_outbound.created_at.to_s, 'ticket.last_contact_agent_at verify - outbound') assert_equal(ticket.first_response_at.to_s, article_outbound.created_at.to_s, 'ticket.first_response_at verify - outbound') assert_nil(ticket.close_at, 'ticket.close_at verify - outbound') # create inbound article #4 travel 2.seconds article_inbound4 = Ticket::Article.create!( ticket_id: ticket.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message article_inbound4 😍😍😍', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) assert_equal(article_inbound4.body, 'some message article_inbound4 😍😍😍'.utf8_to_3bytesutf8, 'article_inbound.body verify - inbound') ticket = Ticket.find(ticket.id) assert_equal(ticket.article_count, 6, 'ticket.article_count verify - inbound') assert_equal(ticket.last_contact_at.to_s, article_inbound3.created_at.to_s, 'ticket.last_contact verify - inbound') assert_equal(ticket.last_contact_customer_at.to_s, article_inbound3.created_at.to_s, 'ticket.last_contact_customer_at verify - inbound') assert_equal(ticket.last_contact_agent_at.to_s, article_outbound.created_at.to_s, 'ticket.last_contact_agent_at verify - outbound') assert_equal(ticket.first_response_at.to_s, article_outbound.created_at.to_s, 'ticket.first_response_at verify - outbound') assert_nil(ticket.close_at, 'ticket.close_at verify - outbound') ticket.state_id = Ticket::State.where(name: 'closed').first.id ticket.save ticket = Ticket.find(ticket.id) assert_equal(ticket.article_count, 6, 'ticket.article_count verify - state update') assert_equal(ticket.last_contact_at.to_s, article_inbound3.created_at.to_s, 'ticket.last_contact verify - state update') assert_equal(ticket.last_contact_customer_at.to_s, article_inbound3.created_at.to_s, 'ticket.last_contact_customer_at verify - state update') assert_equal(ticket.last_contact_agent_at.to_s, article_outbound.created_at.to_s, 'ticket.last_contact_agent_at verify - state update') assert_equal(ticket.first_response_at.to_s, article_outbound.created_at.to_s, 'ticket.first_response_at verify - state update') assert(ticket.close_at, 'ticket.close_at verify - state update') # set pending time ticket.state_id = Ticket::State.find_by(name: 'pending reminder').id ticket.pending_time = Time.zone.parse('1977-10-27 22:00:00 +0000') ticket.save ticket = Ticket.find(ticket.id) assert_equal(ticket.state.name, 'pending reminder', 'state verify') assert_equal(ticket.pending_time, Time.zone.parse('1977-10-27 22:00:00 +0000'), 'pending_time verify') # reset pending state, should also reset pending time ticket.state_id = Ticket::State.find_by(name: 'closed').id ticket.save ticket = Ticket.find(ticket.id) assert_equal(ticket.state.name, 'closed', 'state verify') assert_nil(ticket.pending_time) # delete article article_note = Ticket::Article.create!( ticket_id: ticket.id, from: 'some person', subject: 'some note', body: 'some message', internal: true, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) ticket = Ticket.find(ticket.id) assert_equal(ticket.article_count, 7, 'ticket.article_count verify - note') article_note.destroy ticket = Ticket.find(ticket.id) assert_equal(ticket.article_count, 6, 'ticket.article_count verify - note') delete = ticket.destroy assert(delete, 'ticket destroy') travel_back end test 'ticket latest change' do ticket1 = Ticket.create!( title: 'latest change 1', group: Group.lookup(name: 'Users'), customer_id: 2, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: 1, created_by_id: 1, ) assert_equal(Ticket.latest_change.to_s, ticket1.updated_at.to_s) travel 1.minute ticket2 = Ticket.create!( title: 'latest change 2', group: Group.lookup(name: 'Users'), customer_id: 2, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: 1, created_by_id: 1, ) assert_equal(Ticket.latest_change.to_s, ticket2.updated_at.to_s) travel 1.minute ticket1.title = 'latest change 1 - 1' ticket1.save assert_equal(Ticket.latest_change.to_s, ticket1.updated_at.to_s) travel 1.minute ticket1.touch assert_equal(Ticket.latest_change.to_s, ticket1.updated_at.to_s) ticket1.destroy assert_equal(Ticket.latest_change.to_s, ticket2.updated_at.to_s) ticket2.destroy travel_back end test 'ticket process_pending' do # close all other pending close tickets first Ticket.where.not(pending_time: nil).each do |ticket| ticket.state = Ticket::State.lookup(name: 'closed') ticket.save! end ticket = Ticket.create!( title: 'pending close test', group: Group.lookup(name: 'Users'), customer_id: 2, state: Ticket::State.lookup(name: 'pending close'), pending_time: Time.zone.now - 60, priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: 1, created_by_id: 1, ) lookup_ticket = Ticket.find_by('pending_time <= ?', Time.zone.now) assert_equal(lookup_ticket.id, ticket.id, 'ticket.pending_time verify') Ticket.process_pending lookup_ticket = Ticket.find_by('pending_time <= ?', Time.zone.now) assert_nil(lookup_ticket, 'ticket.pending_time processed verify') end test 'ticket subject' do ticket = Ticket.create!( title: 'subject test 1', group: Group.lookup(name: 'Users'), customer_id: 2, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: 1, created_by_id: 1, ) assert_equal('subject test 1', ticket.title) assert_equal("ABC subject test 1 [Ticket##{ticket.number}]", ticket.subject_build('ABC subject test 1')) assert_equal("RE: ABC subject test 1 [Ticket##{ticket.number}]", ticket.subject_build('ABC subject test 1', 'reply')) assert_equal("RE: ABC subject test 1 [Ticket##{ticket.number}]", ticket.subject_build(' ABC subject test 1', 'reply')) assert_equal("RE: ABC subject test 1 [Ticket##{ticket.number}]", ticket.subject_build('ABC subject test 1 ', 'reply')) assert_equal("FWD: ABC subject test 1 [Ticket##{ticket.number}]", ticket.subject_build('ABC subject test 1 ', 'forward')) ticket.destroy Setting.set('ticket_hook_position', 'left') ticket = Ticket.create!( title: 'subject test 1', group: Group.lookup(name: 'Users'), customer_id: 2, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: 1, created_by_id: 1, ) assert_equal('subject test 1', ticket.title) assert_equal("[Ticket##{ticket.number}] ABC subject test 1", ticket.subject_build('ABC subject test 1')) assert_equal("RE: [Ticket##{ticket.number}] ABC subject test 1", ticket.subject_build('ABC subject test 1', 'reply')) assert_equal("RE: [Ticket##{ticket.number}] ABC subject test 1", ticket.subject_build(' ABC subject test 1', 'reply')) assert_equal("RE: [Ticket##{ticket.number}] ABC subject test 1", ticket.subject_build('ABC subject test 1 ', 'reply')) assert_equal("FWD: [Ticket##{ticket.number}] ABC subject test 1", ticket.subject_build('ABC subject test 1 ', 'forward')) ticket.destroy Setting.set('ticket_hook_position', 'none') ticket = Ticket.create!( title: 'subject test 1', group: Group.lookup(name: 'Users'), customer_id: 2, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: 1, created_by_id: 1, ) assert_equal('subject test 1', ticket.title) assert_equal('ABC subject test 1', ticket.subject_build('ABC subject test 1')) assert_equal('RE: ABC subject test 1', ticket.subject_build('ABC subject test 1', 'reply')) assert_equal('RE: ABC subject test 1', ticket.subject_build(' ABC subject test 1', 'reply')) assert_equal('RE: ABC subject test 1', ticket.subject_build('ABC subject test 1 ', 'reply')) assert_equal('FWD: ABC subject test 1', ticket.subject_build('ABC subject test 1 ', 'forward')) ticket.destroy end test 'ticket followup number check' do origin_backend = Setting.get('ticket_number') Setting.set('ticket_number', 'Ticket::Number::Increment') ticket1 = Ticket.create!( title: 'subject test 1234-1', group: Group.lookup(name: 'Users'), customer_id: 2, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: 1, created_by_id: 1, ) assert_equal('subject test 1234-1', ticket1.title) assert_equal("ABC subject test 1 [Ticket##{ticket1.number}]", ticket1.subject_build('ABC subject test 1')) assert_equal(ticket1.id, Ticket::Number.check("Re: Help [Ticket##{ticket1.number}]").id) Setting.set('ticket_number', 'Ticket::Number::Date') ticket1 = Ticket.create!( title: 'subject test 1234-2', group: Group.lookup(name: 'Users'), customer_id: 2, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: 1, created_by_id: 1, ) assert_equal('subject test 1234-2', ticket1.title) assert_equal("ABC subject test 1 [Ticket##{ticket1.number}]", ticket1.subject_build('ABC subject test 1')) assert_equal(ticket1.id, Ticket::Number.check("Re: Help [Ticket##{ticket1.number}]").id) Setting.set('ticket_number', origin_backend) end test 'article attachment helper 1' do ticket1 = Ticket.create!( title: 'some article helper test1', group: Group.lookup(name: 'Users'), customer_id: 2, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: 1, created_by_id: 1, ) assert(ticket1, 'ticket created') # create inbound article #1 article1 = Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', content_type: 'text/html', body: 'some message article helper test1