ObjectManager::Attribute.add( force: true, object: 'Ticket', name: 'title', display: 'Title', data_type: 'input', data_option: { type: 'text', maxlength: 200, null: false, translate: false, }, editable: false, active: true, screens: { create_top: { '-all-' => { null: false, }, }, edit: {}, }, to_create: false, to_migrate: false, to_delete: false, position: 15, ) ObjectManager::Attribute.add( force: true, object: 'Ticket', name: 'customer_id', display: 'Customer', data_type: 'user_autocompletion', data_option: { relation: 'User', autocapitalize: false, multiple: false, guess: true, null: false, limit: 200, placeholder: 'Enter Person or Organization/Company', minLengt: 2, translate: false, permission: ['ticket.agent'], }, editable: false, active: true, screens: { create_top: { '-all-' => { null: false, }, }, edit: {}, }, to_create: false, to_migrate: false, to_delete: false, position: 10, ) ObjectManager::Attribute.add( force: true, object: 'Ticket', name: 'type', display: 'Type', data_type: 'select', data_option: { default: '', options: { 'Incident' => 'Incident', 'Problem' => 'Problem', 'Request for Change' => 'Request for Change', }, nulloption: true, multiple: false, null: true, translate: true, }, editable: true, active: false, screens: { create_middle: { '-all-' => { null: false, item_class: 'column', }, }, edit: { 'ticket.agent' => { null: false, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 20, ) ObjectManager::Attribute.add( force: true, object: 'Ticket', name: 'group_id', display: 'Group', data_type: 'select', data_option: { default: '', relation: 'Group', relation_condition: { access: 'full' }, nulloption: true, multiple: false, null: false, translate: false, only_shown_if_selectable: true, permission: ['ticket.agent', 'ticket.customer'], }, editable: false, active: true, screens: { create_middle: { '-all-' => { null: false, item_class: 'column', }, }, edit: { 'ticket.agent' => { null: false, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 25, ) ObjectManager::Attribute.add( force: true, object: 'Ticket', name: 'owner_id', display: 'Owner', data_type: 'select', data_option: { default: '', relation: 'User', relation_condition: { roles: 'Agent' }, nulloption: true, multiple: false, null: true, translate: false, permission: ['ticket.agent'], }, editable: false, active: true, screens: { create_middle: { '-all-' => { null: true, item_class: 'column', }, }, edit: { '-all-' => { null: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 30, ) ObjectManager::Attribute.add( force: true, object: 'Ticket', name: 'state_id', display: 'State', data_type: 'select', data_option: { relation: 'TicketState', nulloption: true, multiple: false, null: false, default: Ticket::State.find_by(default_follow_up: true).id, translate: true, filter: Ticket::State.by_category(:viewable).pluck(:id), }, editable: false, active: true, screens: { create_middle: { 'ticket.agent' => { null: false, item_class: 'column', filter: Ticket::State.by_category(:viewable_agent_new).pluck(:id), }, 'ticket.customer' => { item_class: 'column', nulloption: false, null: true, filter: Ticket::State.by_category(:viewable_customer_new).pluck(:id), default: Ticket::State.find_by(default_create: true).id, }, }, edit: { 'ticket.agent' => { nulloption: false, null: false, filter: Ticket::State.by_category(:viewable_agent_edit).pluck(:id), }, 'ticket.customer' => { nulloption: false, null: true, filter: Ticket::State.by_category(:viewable_customer_edit).pluck(:id), default: Ticket::State.find_by(default_follow_up: true).id, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 40, ) ObjectManager::Attribute.add( force: true, object: 'Ticket', name: 'pending_time', display: 'Pending till', data_type: 'datetime', data_option: { future: true, past: false, diff: 24, null: true, translate: true, required_if: { state_id: Ticket::State.by_category(:pending).pluck(:id), }, shown_if: { state_id: Ticket::State.by_category(:pending).pluck(:id), }, }, editable: false, active: true, screens: { create_middle: { '-all-' => { null: false, item_class: 'column', }, }, edit: { '-all-' => { null: false, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 41, ) ObjectManager::Attribute.add( force: true, object: 'Ticket', name: 'priority_id', display: 'Priority', data_type: 'select', data_option: { relation: 'TicketPriority', nulloption: false, multiple: false, null: false, default: Ticket::Priority.find_by(default_create: true).id, translate: true, }, editable: false, active: true, screens: { create_middle: { 'ticket.agent' => { null: false, item_class: 'column', }, }, edit: { 'ticket.agent' => { null: false, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 80, ) ObjectManager::Attribute.add( force: true, object: 'Ticket', name: 'tags', display: 'Tags', data_type: 'tag', data_option: { type: 'text', null: true, translate: false, }, editable: false, active: true, screens: { create_bottom: { 'ticket.agent' => { null: true, }, }, edit: {}, }, to_create: false, to_migrate: false, to_delete: false, position: 900, ) ObjectManager::Attribute.add( force: true, object: 'TicketArticle', name: 'type_id', display: 'Type', data_type: 'select', data_option: { relation: 'TicketArticleType', nulloption: false, multiple: false, null: false, default: Ticket::Article::Type.lookup(name: 'note').id, translate: true, }, editable: false, active: true, screens: { create_middle: {}, edit: { 'ticket.agent' => { null: false, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 100, ) ObjectManager::Attribute.add( force: true, object: 'TicketArticle', name: 'internal', display: 'Visibility', data_type: 'select', data_option: { options: { true: 'internal', false: 'public' }, nulloption: false, multiple: false, null: true, default: false, translate: true, }, editable: false, active: true, screens: { create_middle: {}, edit: { 'ticket.agent' => { null: false, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 200, ) ObjectManager::Attribute.add( force: true, object: 'TicketArticle', name: 'to', display: 'To', data_type: 'input', data_option: { type: 'text', maxlength: 1000, null: true, }, editable: false, active: true, screens: { create_middle: {}, edit: { 'ticket.agent' => { null: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 300, ) ObjectManager::Attribute.add( force: true, object: 'TicketArticle', name: 'cc', display: 'Cc', data_type: 'input', data_option: { type: 'text', maxlength: 1000, null: true, }, editable: false, active: true, screens: { create_top: {}, create_middle: {}, edit: { 'ticket.agent' => { null: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 400, ) ObjectManager::Attribute.add( force: true, object: 'TicketArticle', name: 'body', display: 'Text', data_type: 'richtext', data_option: { type: 'richtext', maxlength: 150_000, upload: true, rows: 8, null: true, }, editable: false, active: true, screens: { create_top: { '-all-' => { null: false, }, }, edit: { '-all-' => { null: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 600, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'login', display: 'Login', data_type: 'input', data_option: { type: 'text', maxlength: 100, null: true, autocapitalize: false, item_class: 'formGroup--halfSize', }, editable: false, active: true, screens: { signup: {}, invite_agent: {}, invite_customer: {}, edit: {}, view: { '-all-' => { shown: false, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 100, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'firstname', display: 'Firstname', data_type: 'input', data_option: { type: 'text', maxlength: 150, null: false, item_class: 'formGroup--halfSize', }, editable: false, active: true, screens: { signup: { '-all-' => { null: false, }, }, invite_agent: { '-all-' => { null: false, }, }, invite_customer: { '-all-' => { null: false, }, }, edit: { '-all-' => { null: false, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 200, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'lastname', display: 'Lastname', data_type: 'input', data_option: { type: 'text', maxlength: 150, null: false, item_class: 'formGroup--halfSize', }, editable: false, active: true, screens: { signup: { '-all-' => { null: false, }, }, invite_agent: { '-all-' => { null: false, }, }, invite_customer: { '-all-' => { null: false, }, }, edit: { '-all-' => { null: false, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 300, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'email', display: 'Email', data_type: 'input', data_option: { type: 'email', maxlength: 150, null: true, item_class: 'formGroup--halfSize', }, editable: false, active: true, screens: { signup: { '-all-' => { null: false, }, }, invite_agent: { '-all-' => { null: false, }, }, invite_customer: { '-all-' => { null: false, }, }, edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 400, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'web', display: 'Web', data_type: 'input', data_option: { type: 'url', maxlength: 250, null: true, item_class: 'formGroup--halfSize', }, editable: false, active: true, screens: { signup: {}, invite_agent: {}, invite_customer: {}, edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 500, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'phone', display: 'Phone', data_type: 'input', data_option: { type: 'tel', maxlength: 100, null: true, item_class: 'formGroup--halfSize', }, editable: false, active: true, screens: { signup: {}, invite_agent: {}, invite_customer: {}, edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 600, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'mobile', display: 'Mobile', data_type: 'input', data_option: { type: 'tel', maxlength: 100, null: true, item_class: 'formGroup--halfSize', }, editable: false, active: true, screens: { signup: {}, invite_agent: {}, invite_customer: {}, edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 700, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'fax', display: 'Fax', data_type: 'input', data_option: { type: 'tel', maxlength: 100, null: true, item_class: 'formGroup--halfSize', }, editable: false, active: true, screens: { signup: {}, invite_agent: {}, invite_customer: {}, edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 800, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'organization_id', display: 'Organization', data_type: 'autocompletion_ajax', data_option: { multiple: false, nulloption: true, null: true, relation: 'Organization', item_class: 'formGroup--halfSize', }, editable: false, active: true, screens: { signup: {}, invite_agent: {}, invite_customer: { '-all-' => { null: true, }, }, edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 900, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'department', display: 'Department', data_type: 'input', data_option: { type: 'text', maxlength: 200, null: true, item_class: 'formGroup--halfSize', }, editable: true, active: true, screens: { signup: {}, invite_agent: {}, invite_customer: {}, edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1000, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'street', display: 'Street', data_type: 'input', data_option: { type: 'text', maxlength: 100, null: true, }, editable: true, active: false, screens: { signup: {}, invite_agent: {}, invite_customer: {}, edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1100, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'zip', display: 'Zip', data_type: 'input', data_option: { type: 'text', maxlength: 100, null: true, item_class: 'formGroup--halfSize', }, editable: true, active: false, screens: { signup: {}, invite_agent: {}, invite_customer: {}, edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1200, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'city', display: 'City', data_type: 'input', data_option: { type: 'text', maxlength: 100, null: true, item_class: 'formGroup--halfSize', }, editable: true, active: false, screens: { signup: {}, invite_agent: {}, invite_customer: {}, edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1300, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'country', display: 'Country', data_type: 'input', data_option: { type: 'text', maxlength: 100, null: true, item_class: 'formGroup--halfSize', }, editable: true, active: false, screens: { signup: {}, invite_agent: {}, invite_customer: {}, edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1325, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'address', display: 'Address', data_type: 'textarea', data_option: { type: 'text', maxlength: 500, null: true, item_class: 'formGroup--halfSize', }, editable: true, active: true, screens: { signup: {}, invite_agent: {}, invite_customer: {}, edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1350, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'password', display: 'Password', data_type: 'input', data_option: { type: 'password', maxlength: 100, null: true, autocomplete: 'new-password', item_class: 'formGroup--halfSize', }, editable: false, active: true, screens: { signup: { '-all-' => { null: false, }, }, invite_agent: {}, invite_customer: {}, edit: { 'admin.user' => { null: true, }, }, view: {} }, to_create: false, to_migrate: false, to_delete: false, position: 1400, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'vip', display: 'VIP', data_type: 'boolean', data_option: { null: true, default: false, item_class: 'formGroup--halfSize', options: { false: 'no', true: 'yes', }, translate: true, permission: ['admin.user', 'ticket.agent'], }, editable: false, active: true, screens: { edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: false, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1490, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'note', display: 'Note', data_type: 'richtext', data_option: { type: 'text', maxlength: 5000, null: true, note: 'Notes are visible to agents only, never to customers.', }, editable: false, active: true, screens: { signup: {}, invite_agent: {}, invite_customer: { '-all-' => { null: true, }, }, edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1500, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'role_ids', display: 'Permissions', data_type: 'user_permission', data_option: { null: false, item_class: 'checkbox', permission: ['admin.user'], }, editable: false, active: true, screens: { signup: {}, invite_agent: { '-all-' => { null: false, default: [Role.lookup(name: 'Agent').id], }, }, invite_customer: {}, edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: false, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1600, ) ObjectManager::Attribute.add( force: true, object: 'User', name: 'active', display: 'Active', data_type: 'active', data_option: { null: true, default: true, permission: ['admin.user', 'ticket.agent'], }, editable: false, active: true, screens: { signup: {}, invite_agent: {}, invite_customer: {}, edit: { '-all-' => { null: false, }, }, view: { '-all-' => { shown: false, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1800, ) ObjectManager::Attribute.add( force: true, object: 'Organization', name: 'name', display: 'Name', data_type: 'input', data_option: { type: 'text', maxlength: 150, null: false, item_class: 'formGroup--halfSize', }, editable: false, active: true, screens: { edit: { '-all-' => { null: false, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 200, ) ObjectManager::Attribute.add( force: true, object: 'Organization', name: 'shared', display: 'Shared organization', data_type: 'boolean', data_option: { null: true, default: true, note: 'Customers in the organization can view each other items.', item_class: 'formGroup--halfSize', options: { true: 'yes', false: 'no', }, translate: true, permission: ['admin.organization'], }, editable: false, active: true, screens: { edit: { '-all-' => { null: false, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1400, ) ObjectManager::Attribute.add( force: true, object: 'Organization', name: 'domain_assignment', display: 'Domain based assignment', data_type: 'boolean', data_option: { null: true, default: false, note: 'Assign Users based on users domain.', item_class: 'formGroup--halfSize', options: { true: 'yes', false: 'no', }, translate: true, permission: ['admin.organization'], }, editable: false, active: true, screens: { edit: { '-all-' => { null: false, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1410, ) ObjectManager::Attribute.add( force: true, object: 'Organization', name: 'domain', display: 'Domain', data_type: 'input', data_option: { type: 'text', maxlength: 150, null: true, item_class: 'formGroup--halfSize', }, editable: false, active: true, screens: { edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1420, ) ObjectManager::Attribute.add( force: true, object: 'Organization', name: 'note', display: 'Note', data_type: 'richtext', data_option: { type: 'text', maxlength: 5000, null: true, note: 'Notes are visible to agents only, never to customers.', }, editable: false, active: true, screens: { edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1500, ) ObjectManager::Attribute.add( force: true, object: 'Organization', name: 'active', display: 'Active', data_type: 'active', data_option: { null: true, default: true, permission: ['admin.organization'], }, editable: false, active: true, screens: { edit: { '-all-' => { null: false, }, }, view: { '-all-' => { shown: false, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1800, ) ObjectManager::Attribute.add( force: true, object: 'Group', name: 'name', display: 'Name', data_type: 'input', data_option: { type: 'text', maxlength: 150, null: false, }, editable: false, active: true, screens: { create: { '-all-' => { null: false, }, }, edit: { '-all-' => { null: false, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 200, ) ObjectManager::Attribute.add( force: true, object: 'Group', name: 'assignment_timeout', display: 'Assignment Timeout', data_type: 'integer', data_option: { maxlength: 150, null: true, note: 'Assignment timeout in minutes if assigned agent is not working on it. Ticket will be shown as unassigend.', min: 0, max: 999_999, }, editable: false, active: true, screens: { create: { '-all-' => { null: true, }, }, edit: { '-all-' => { null: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 300, ) ObjectManager::Attribute.add( force: true, object: 'Group', name: 'follow_up_possible', display: 'Follow up possible', data_type: 'select', data_option: { default: 'yes', options: { yes: 'yes', new_ticket: 'do not reopen Ticket but create new Ticket' }, null: false, note: 'Follow up for closed ticket possible or not.', translate: true }, editable: false, active: true, screens: { create: { '-all-' => { null: true, }, }, edit: { '-all-' => { null: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 400, ) ObjectManager::Attribute.add( force: true, object: 'Group', name: 'follow_up_assignment', display: 'Assign Follow Ups', data_type: 'select', data_option: { default: 'yes', options: { true: 'yes', false: 'no', }, null: false, note: 'Assign follow up to latest agent again.', translate: true }, editable: false, active: true, screens: { create: { '-all-' => { null: true, }, }, edit: { '-all-' => { null: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 500, ) ObjectManager::Attribute.add( force: true, object: 'Group', name: 'email_address_id', display: 'Email', data_type: 'select', data_option: { default: '', multiple: false, null: true, relation: 'EmailAddress', nulloption: true, do_not_log: true, }, editable: false, active: true, screens: { create: { '-all-' => { null: true, }, }, edit: { '-all-' => { null: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 600, ) ObjectManager::Attribute.add( force: true, object: 'Group', name: 'signature_id', display: 'Signature', data_type: 'select', data_option: { default: '', multiple: false, null: true, relation: 'Signature', nulloption: true, do_not_log: true, }, editable: false, active: true, screens: { create: { '-all-' => { null: true, }, }, edit: { '-all-' => { null: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 600, ) ObjectManager::Attribute.add( force: true, object: 'Group', name: 'note', display: 'Note', data_type: 'richtext', data_option: { type: 'text', maxlength: 250, null: true, note: 'Notes are visible to agents only, never to customers.', }, editable: false, active: true, screens: { create: { '-all-' => { null: true, }, }, edit: { '-all-' => { null: true, }, }, view: { '-all-' => { shown: true, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1500, ) ObjectManager::Attribute.add( force: true, object: 'Group', name: 'active', display: 'Active', data_type: 'active', data_option: { null: true, default: true, permission: ['admin.group'], }, editable: false, active: true, screens: { create: { '-all-' => { null: true, }, }, edit: { '-all-': { null: false, }, }, view: { '-all-' => { shown: false, }, }, }, to_create: false, to_migrate: false, to_delete: false, position: 1800, )