New Ticket (<%= d 'ticket.title' %>)
Hi <%= d 'recipient.firstname' %>,
A new ticket (<%= d 'ticket.title' %>) has been created by "<%= d 'ticket.updated_by.longname' %>".
<%= t 'Group' %>: <%= d 'ticket.group.name' %>
<%= t 'Owner' %>: <%= d 'ticket.owner.fullname' %>
<%= t 'State' %>: <%= t d 'ticket.state.name' %>
<%= t 'Information' %>:
<%= a 'article' %><% end %>