class Observer::Ticket::Article::CommunicateEmail::BackgroundJob def initialize(id) @article_id = id end def perform record = Ticket::Article.find(@article_id) # build subject ticket = Ticket.lookup(id: record.ticket_id) subject = ticket.subject_build(record.subject) # send email if !ticket.group.email_address_id raise "Can't send email, no email address definde for group id '#{ticket.group.id}'" elsif !ticket.group.email_address.channel_id raise "Can't send email, no channel definde for email_address id '#{ticket.group.email_address_id}'" end channel = ticket.group.email_address.channel notification = false sender = Ticket::Article::Sender.lookup(id: record.sender_id) if sender['name'] == 'System' notification = true # ignore notifications in developer mode return if Setting.get('developer_mode') == true end # get linked channel and send message = channel.deliver( { message_id: record.message_id, in_reply_to: record.in_reply_to, references: ticket.get_references([record.message_id]), from: record.from, to: record.to, cc: record.cc, subject: subject, content_type: record.content_type, body: record.body, attachments: record.attachments }, notification ) # store mail plain Store.add( object: 'Ticket::Article::Mail', o_id: record.id, data: message.to_s, filename: "ticket-#{ticket.number}-#{record.id}.eml", preferences: {}, created_by_id: record.created_by_id, ) # add history record recipient_list = '' [:to, :cc].each { |key| next if !record[key] next if record[key] == '' if recipient_list != '' recipient_list += ',' end recipient_list += record[key] } return if recipient_list == '' History.add( o_id: record.id, history_type: 'email', history_object: 'Ticket::Article', related_o_id: ticket.id, related_history_object: 'Ticket', value_from: record.subject, value_to: recipient_list, created_by_id: record.created_by_id, ) end end