# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/ Karma::Activity.create_or_update( name: 'ticket create', description: 'You have created a ticket', score: 10, once_ttl: 60, ) Karma::Activity.create_or_update( name: 'ticket close', description: 'You have closed a ticket', score: 5, once_ttl: 60, ) Karma::Activity.create_or_update( name: 'ticket answer 1h', description: 'You have answered a ticket within 1h', score: 25, once_ttl: 60, ) Karma::Activity.create_or_update( name: 'ticket answer 2h', description: 'You have answered a ticket within 2h', score: 20, once_ttl: 60, ) Karma::Activity.create_or_update( name: 'ticket answer 12h', description: 'You have answered a ticket within 12h', score: 10, once_ttl: 60, ) Karma::Activity.create_or_update( name: 'ticket answer 24h', description: 'You have answered a ticket within 24h', score: 5, once_ttl: 60, ) Karma::Activity.create_or_update( name: 'ticket pending state', description: 'Usage of advanced features', score: 2, once_ttl: 60, ) Karma::Activity.create_or_update( name: 'ticket escalated', description: 'You have escalated tickets', score: -5, once_ttl: 60 * 60 * 24, ) Karma::Activity.create_or_update( name: 'ticket reminder overdue (+2 days)', description: 'You have tickets that are over 2 days overdue', score: -5, once_ttl: 60 * 60 * 24, ) Karma::Activity.create_or_update( name: 'text module', description: 'Usage of advanced features', score: 4, once_ttl: 60 * 30, ) Karma::Activity.create_or_update( name: 'tagging', description: 'Usage of advanced features', score: 4, once_ttl: 60 * 60 * 4, )