# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/ require 'channel/facebook' class Observer::Ticket::Article::CommunicateFacebook < ActiveRecord::Observer observe 'ticket::_article' def after_create(record) # return if we run import mode return if Setting.get('import_mode') # if sender is customer, do not communication sender = Ticket::Article::Sender.lookup( id: record.sender_id ) return 1 if sender.nil? return 1 if sender['name'] == 'Customer' # only apply for facebook type = Ticket::Article::Type.lookup( id: record.type_id ) return if type['name'] !~ /\Afacebook/ facebook = Channel::Facebook.new post = facebook.send({ type: type['name'], to: record.to, body: record.body, in_reply_to: record.in_reply_to }) record.message_id = post['id'] record.save end end