# encoding: utf-8 require 'test_helper' class ChatTest < ActiveSupport::TestCase agent1 = nil agent2 = nil test 'aaa - setup' do # create base groups = Group.all roles = Role.where( name: %w(Agent) ) agent1 = User.create_or_update( login: 'ticket-chat-agent1@example.com', firstname: 'Notification', lastname: 'Agent1', email: 'ticket-chat-agent1@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) agent2 = User.create_or_update( login: 'ticket-chat-agent2@example.com', firstname: 'Notification', lastname: 'Agent2', email: 'ticket-chat-agent2@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_at: '2015-02-05 16:38:00', updated_by_id: 1, created_by_id: 1, ) end test 'default test' do Chat.delete_all Chat::Session.delete_all Chat::Message.delete_all Chat::Agent.delete_all Setting.set('chat', false) chat = Chat.create_or_update( name: 'default', max_queue: 5, note: '', active: true, updated_by_id: 1, created_by_id: 1, ) # check if feature is disabled assert_equal('chat_disabled', chat.customer_state[:state]) assert_equal('chat_disabled', Chat.agent_state(agent1.id)[:state]) Setting.set('chat', true) # check customer state assert_equal('offline', chat.customer_state[:state]) # check agent state agent_state = Chat.agent_state_with_sessions(agent1.id) assert_equal(0, agent_state[:waiting_chat_count]) assert_equal(0, agent_state[:running_chat_count]) assert_equal([], agent_state[:active_sessions]) assert_equal(0, agent_state[:seads_available]) assert_equal(0, agent_state[:seads_total]) assert_equal(false, agent_state[:active]) # set agent 1 to active chat_agent1 = Chat::Agent.create_or_update( active: true, concurrent: 4, updated_by_id: agent1.id, created_by_id: agent1.id, ) # check customer state assert_equal('online', chat.customer_state[:state]) # check agent state agent_state = Chat.agent_state_with_sessions(agent1.id) assert_equal(0, agent_state[:waiting_chat_count]) assert_equal(0, agent_state[:running_chat_count]) assert_equal([], agent_state[:active_sessions]) assert_equal(4, agent_state[:seads_available]) assert_equal(4, agent_state[:seads_total]) assert_equal(true, agent_state[:active]) # start session chat_session1 = Chat::Session.create( chat_id: chat.id, user_id: agent1.id, ) assert(chat_session1.session_id) # check customer state assert_equal('online', chat.customer_state[:state]) # check agent state agent_state = Chat.agent_state_with_sessions(agent1.id) assert_equal(1, agent_state[:waiting_chat_count]) assert_equal(0, agent_state[:running_chat_count]) assert_equal([], agent_state[:active_sessions]) assert_equal(3, agent_state[:seads_available]) assert_equal(4, agent_state[:seads_total]) assert_equal(true, agent_state[:active]) # activate second agent chat_agent2 = Chat::Agent.create_or_update( active: true, concurrent: 2, updated_by_id: agent2.id, created_by_id: agent2.id, ) # check customer state assert_equal('online', chat.customer_state[:state]) # check agent1 state agent_state = Chat.agent_state_with_sessions(agent1.id) assert_equal(1, agent_state[:waiting_chat_count]) assert_equal(0, agent_state[:running_chat_count]) assert_equal([], agent_state[:active_sessions]) assert_equal(5, agent_state[:seads_available]) assert_equal(6, agent_state[:seads_total]) assert_equal(true, agent_state[:active]) # check agent2 state agent_state = Chat.agent_state_with_sessions(agent2.id) assert_equal(1, agent_state[:waiting_chat_count]) assert_equal(0, agent_state[:running_chat_count]) assert_equal([], agent_state[:active_sessions]) assert_equal(5, agent_state[:seads_available]) assert_equal(6, agent_state[:seads_total]) assert_equal(true, agent_state[:active]) # start next chat chat_session2 = Chat::Session.create( chat_id: chat.id, ) # check customer state assert_equal('online', chat.customer_state[:state]) # check agent1 state agent_state = Chat.agent_state_with_sessions(agent1.id) assert_equal(2, agent_state[:waiting_chat_count]) assert_equal(0, agent_state[:running_chat_count]) assert_equal([], agent_state[:active_sessions]) assert_equal(4, agent_state[:seads_available]) assert_equal(6, agent_state[:seads_total]) assert_equal(true, agent_state[:active]) # check agent2 state agent_state = Chat.agent_state_with_sessions(agent2.id) assert_equal(2, agent_state[:waiting_chat_count]) assert_equal(0, agent_state[:running_chat_count]) assert_equal([], agent_state[:active_sessions]) assert_equal(4, agent_state[:seads_available]) assert_equal(6, agent_state[:seads_total]) assert_equal(true, agent_state[:active]) # start new chats chat_session3 = Chat::Session.create( chat_id: chat.id, ) chat_session4 = Chat::Session.create( chat_id: chat.id, ) chat_session5 = Chat::Session.create( chat_id: chat.id, ) chat_session6 = Chat::Session.create( chat_id: chat.id, ) # check customer state assert_equal('no_seats_available', chat.customer_state[:state]) # check agent1 state agent_state = Chat.agent_state_with_sessions(agent1.id) assert_equal(6, agent_state[:waiting_chat_count]) assert_equal(0, agent_state[:running_chat_count]) assert_equal([], agent_state[:active_sessions]) assert_equal(0, agent_state[:seads_available]) assert_equal(6, agent_state[:seads_total]) assert_equal(true, agent_state[:active]) # check agent2 state agent_state = Chat.agent_state_with_sessions(agent2.id) assert_equal(6, agent_state[:waiting_chat_count]) assert_equal(0, agent_state[:running_chat_count]) assert_equal([], agent_state[:active_sessions]) assert_equal(0, agent_state[:seads_available]) assert_equal(6, agent_state[:seads_total]) assert_equal(true, agent_state[:active]) chat_session6.user_id = agent1.id chat_session6.state = 'running' chat_session6.save Chat::Message.create( chat_session_id: chat_session6.id, content: 'message 1', created_by_id: agent1.id, ) sleep 1 Chat::Message.create( chat_session_id: chat_session6.id, content: 'message 2', created_by_id: agent1.id, ) sleep 1 Chat::Message.create( chat_session_id: chat_session6.id, content: 'message 3', created_by_id: agent1.id, ) sleep 1 Chat::Message.create( chat_session_id: chat_session6.id, content: 'message 4', created_by_id: nil, ) # check customer state customer_state = chat.customer_state assert_equal('no_seats_available', customer_state[:state]) assert_equal(5, customer_state[:queue]) # customer chat state customer_state = chat.customer_state(chat_session6.session_id) assert_equal('reconnect', customer_state[:state]) assert(customer_state[:session]) assert_equal(Array, customer_state[:session].class) assert_equal('message 1', customer_state[:session][0]['content']) assert_equal('message 2', customer_state[:session][1]['content']) assert_equal('message 3', customer_state[:session][2]['content']) assert_equal('message 4', customer_state[:session][3]['content']) assert_equal('Notification Agent1', customer_state[:agent][:name]) assert_equal(nil, customer_state[:agent][:avatar]) # check agent1 state agent_state = Chat.agent_state_with_sessions(agent1.id) assert_equal(5, agent_state[:waiting_chat_count]) assert_equal(1, agent_state[:running_chat_count]) assert_equal(Array, agent_state[:active_sessions].class) assert_equal(chat.id, agent_state[:active_sessions][0]['chat_id']) assert_equal(agent1.id, agent_state[:active_sessions][0]['user_id']) assert(agent_state[:active_sessions][0]['messages']) assert_equal(Array, agent_state[:active_sessions][0]['messages'].class) assert_equal('message 1', agent_state[:active_sessions][0]['messages'][0]['content']) assert_equal('message 2', agent_state[:active_sessions][0]['messages'][1]['content']) assert_equal('message 3', agent_state[:active_sessions][0]['messages'][2]['content']) assert_equal('message 4', agent_state[:active_sessions][0]['messages'][3]['content']) assert_equal(0, agent_state[:seads_available]) assert_equal(6, agent_state[:seads_total]) assert_equal(true, agent_state[:active]) # check agent2 state agent_state = Chat.agent_state_with_sessions(agent2.id) assert_equal(5, agent_state[:waiting_chat_count]) assert_equal(1, agent_state[:running_chat_count]) assert_equal([], agent_state[:active_sessions]) assert_equal(0, agent_state[:seads_available]) assert_equal(6, agent_state[:seads_total]) assert_equal(true, agent_state[:active]) chat_agent2.active = false chat_agent2.save # check customer state assert_equal('no_seats_available', chat.customer_state[:state]) assert_equal(5, chat.customer_state[:queue]) # check agent1 state agent_state = Chat.agent_state_with_sessions(agent1.id) assert_equal(5, agent_state[:waiting_chat_count]) assert_equal(1, agent_state[:running_chat_count]) assert_equal(Array, agent_state[:active_sessions].class) assert_equal(chat.id, agent_state[:active_sessions][0]['chat_id']) assert_equal(agent1.id, agent_state[:active_sessions][0]['user_id']) assert(agent_state[:active_sessions][0]['messages']) assert_equal(Array, agent_state[:active_sessions][0]['messages'].class) assert_equal('message 1', agent_state[:active_sessions][0]['messages'][0]['content']) assert_equal('message 2', agent_state[:active_sessions][0]['messages'][1]['content']) assert_equal('message 3', agent_state[:active_sessions][0]['messages'][2]['content']) assert_equal('message 4', agent_state[:active_sessions][0]['messages'][3]['content']) assert_equal(-2, agent_state[:seads_available]) assert_equal(4, agent_state[:seads_total]) assert_equal(true, agent_state[:active]) # check agent2 state agent_state = Chat.agent_state_with_sessions(agent2.id) assert_equal(5, agent_state[:waiting_chat_count]) assert_equal(1, agent_state[:running_chat_count]) assert_equal([], agent_state[:active_sessions]) assert_equal(-2, agent_state[:seads_available]) assert_equal(4, agent_state[:seads_total]) assert_equal(false, agent_state[:active]) chat_session6.state = 'closed' chat_session6.save # check customer state assert_equal('no_seats_available', chat.customer_state[:state]) assert_equal(5, chat.customer_state[:queue]) # check agent1 state agent_state = Chat.agent_state_with_sessions(agent1.id) assert_equal(5, agent_state[:waiting_chat_count]) assert_equal(0, agent_state[:running_chat_count]) assert_equal([], agent_state[:active_sessions]) assert_equal(-1, agent_state[:seads_available]) assert_equal(4, agent_state[:seads_total]) assert_equal(true, agent_state[:active]) # check agent2 state agent_state = Chat.agent_state_with_sessions(agent2.id) assert_equal(5, agent_state[:waiting_chat_count]) assert_equal(0, agent_state[:running_chat_count]) assert_equal([], agent_state[:active_sessions]) assert_equal(-1, agent_state[:seads_available]) assert_equal(4, agent_state[:seads_total]) assert_equal(false, agent_state[:active]) chat_session5.destroy chat_session4.destroy # check customer state assert_equal('online', chat.customer_state[:state]) # check agent1 state agent_state = Chat.agent_state_with_sessions(agent1.id) assert_equal(3, agent_state[:waiting_chat_count]) assert_equal(0, agent_state[:running_chat_count]) assert_equal([], agent_state[:active_sessions]) assert_equal(1, agent_state[:seads_available]) assert_equal(4, agent_state[:seads_total]) assert_equal(true, agent_state[:active]) # check agent2 state agent_state = Chat.agent_state_with_sessions(agent2.id) assert_equal(3, agent_state[:waiting_chat_count]) assert_equal(0, agent_state[:running_chat_count]) assert_equal([], agent_state[:active_sessions]) assert_equal(1, agent_state[:seads_available]) assert_equal(4, agent_state[:seads_total]) assert_equal(false, agent_state[:active]) end end