# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/ class Sla < ApplicationModel include ChecksClientNotification include ChecksConditionValidation include ChecksCoreWorkflow include HasEscalationCalculationImpact include Sla::Assets store :condition store :data validates :name, presence: true belongs_to :calendar, optional: true def condition_matches?(ticket) query_condition, bind_condition, tables = Ticket.selector2sql(condition) Ticket.where(query_condition, *bind_condition).joins(tables).exists?(ticket.id) end def self.for_ticket(ticket) fallback = nil all.order(:name, :created_at).find_each do |record| if record.condition.present? return record if record.condition_matches?(ticket) else fallback = record end end fallback end end