# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/ class Ticket module Overviews =begin all overview by user result = Ticket::Overviews.all( :current_user => User.find(123), ) returns result = [overview1, overview2] =end def self.all (data) # get customer overviews if data[:current_user].is_role('Customer') role = data[:current_user].is_role( 'Customer' ) if data[:current_user].organization_id && data[:current_user].organization.shared overviews = Overview.where( role_id: role.id, active: true ) else overviews = Overview.where( role_id: role.id, organization_shared: false, active: true ) end return overviews end # get agent overviews role = data[:current_user].is_role( 'Agent' ) return if !role Overview.where( role_id: role.id, active: true ) end =begin selected overview by user result = Ticket::Overviews.list( :current_user => User.find(123), :view => 'some_view_url', ) returns result = { :tickets => tickets, # [ticket1, ticket2, ticket3] :tickets_count => tickets_count, # count of tickets :overview => overview_selected_raw, # overview attributes } =end def self.list (data) overviews = self.all(data) return if !overviews # build up attributes hash overview_selected = nil overview_selected_raw = nil overviews.each { |overview| # remember selected view if data[:view] && data[:view] == overview.link overview_selected = overview overview_selected_raw = Marshal.load( Marshal.dump(overview.attributes) ) end # replace e.g. 'current_user.id' with current_user.id overview.condition.each { |item, value | if value && value.class.to_s == 'String' parts = value.split( '.', 2 ) if parts[0] && parts[1] && parts[0] == 'current_user' overview.condition[item] = data[:current_user][parts[1].to_sym] end end } } if data[:view] && !overview_selected raise "No such view '#{ data[:view] }'" end # sortby # prio # state # group # customer # order # asc # desc # groupby # prio # state # group # customer # all = attributes[:myopenassigned] # all.merge( { :group_id => groups } ) # @tickets = Ticket.where(:group_id => groups, attributes[:myopenassigned] ).limit(params[:limit]) # get only tickets with permissions if data[:current_user].is_role('Customer') group_ids = Group.select( 'groups.id' ). where( 'groups.active = ?', true ). map( &:id ) else group_ids = Group.select( 'groups.id' ).joins(:users). where( 'groups_users.user_id = ?', [ data[:current_user].id ] ). where( 'groups.active = ?', true ). map( &:id ) end # overview meta for navbar if !overview_selected # loop each overview result = [] overviews.each { |overview| # get count count = Ticket.where( group_id: group_ids ).where( _condition( overview.condition ) ).count() # get meta info all = { name: overview.name, prio: overview.prio, link: overview.link, } # push to result data result.push all.merge( { count: count } ) } return result end # get result list if data[:array] order_by = overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s if overview_selected.group_by && !overview_selected.group_by.empty? order_by = overview_selected.group_by + '_id, ' + order_by end tickets = Ticket.select( 'id' ). where( group_id: group_ids ). where( _condition( overview_selected.condition ) ). order( order_by ). limit( 500 ) ticket_ids = [] tickets.each { |ticket| ticket_ids.push ticket.id } tickets_count = Ticket.where( group_id: group_ids ). where( _condition( overview_selected.condition ) ). count() return { ticket_ids: ticket_ids, tickets_count: tickets_count, overview: overview_selected_raw, } end # get tickets for overview data[:start_page] ||= 1 tickets = Ticket.where( group_id: group_ids ). where( _condition( overview_selected.condition ) ). order( overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s )#. # limit( overview_selected.view[ data[:view_mode].to_sym ][:per_page] ). # offset( overview_selected.view[ data[:view_mode].to_sym ][:per_page].to_i * ( data[:start_page].to_i - 1 ) ) tickets_count = Ticket.where( group_id: group_ids ). where( _condition( overview_selected.condition ) ). count() { tickets: tickets, tickets_count: tickets_count, overview: overview_selected_raw, } end private def self._condition(condition) sql = '' bind = [nil] condition.each {|key, value| if sql != '' sql += ' AND ' end if value.class == Array sql += " #{key} IN (?)" bind.push value elsif value.class == Hash || value.class == ActiveSupport::HashWithIndifferentAccess time = Time.now if value['area'] == 'minute' if value['direction'] == 'last' time -= value['count'].to_i * 60 else time += value['count'].to_i * 60 end elsif value['area'] == 'hour' if value['direction'] == 'last' time -= value['count'].to_i * 60 * 60 else time += value['count'].to_i * 60 * 60 end elsif value['area'] == 'day' if value['direction'] == 'last' time -= value['count'].to_i * 60 * 60 * 24 else time += value['count'].to_i * 60 * 60 * 24 end elsif value['area'] == 'month' if value['direction'] == 'last' time -= value['count'].to_i * 60 * 60 * 24 * 31 else time += value['count'].to_i * 60 * 60 * 24 * 31 end elsif value['area'] == 'year' if value['direction'] == 'last' time -= value['count'].to_i * 60 * 60 * 24 * 365 else time += value['count'].to_i * 60 * 60 * 24 * 365 end end if value['direction'] == 'last' sql += " #{key} > ?" bind.push time else sql += " #{key} < ?" bind.push time end else sql += " #{key} = ?" bind.push value end } bind[0] = sql bind end end end