do($ = window.jQuery, window) -> scripts = document.getElementsByTagName('script') myScript = scripts[scripts.length - 1] scriptHost = myScript.src.match('.*://([^:/]*).*')[1] scriptProtocol = myScript.src.match('(.*)://[^:/]*.*')[1] # Define the plugin class class Base defaults: debug: false constructor: (options) -> @options = $.extend {}, @defaults, options @log = new Log(debug: @options.debug, logPrefix: @options.logPrefix || @logPrefix) class Log defaults: debug: false constructor: (options) -> @options = $.extend {}, @defaults, options debug: (items...) => return if !@options.debug @log('debug', items) notice: (items...) => @log('notice', items) error: (items...) => @log('error', items) log: (level, items) => items.unshift('||') items.unshift(level) items.unshift(@options.logPrefix) console.log.apply console, items return if !@options.debug logString = '' for item in items logString += ' ' if typeof item is 'object' logString += JSON.stringify(item) else if item && item.toString logString += item.toString() else logString += item $('.js-chatLogDisplay').prepend('
' + logString + '
') class Timeout extends Base timeoutStartedAt: null logPrefix: 'timeout' defaults: debug: false timeout: 4 timeoutIntervallCheck: 0.5 constructor: (options) -> super(options) start: => @stop() timeoutStartedAt = new Date check = => timeLeft = new Date - new Date(timeoutStartedAt.getTime() + @options.timeout * 1000 * 60) @log.debug "Timeout check for #{@options.timeout} minutes (left #{timeLeft/1000} sec.)"#, new Date return if timeLeft < 0 @stop() @options.callback() @log.debug "Start timeout in #{@options.timeout} minutes"#, new Date @intervallId = setInterval(check, @options.timeoutIntervallCheck * 1000 * 60) stop: => return if !@intervallId @log.debug "Stop timeout of #{@options.timeout} minutes"#, new Date clearInterval(@intervallId) class Io extends Base logPrefix: 'io' constructor: (options) -> super(options) set: (params) => for key, value of params @options[key] = value connect: => @log.debug "Connecting to #{@options.host}" @ws = new window.WebSocket("#{@options.host}") @ws.onopen = (e) => @log.debug 'onOpen', e @options.onOpen(e) @ping() @ws.onmessage = (e) => pipes = JSON.parse(e.data) @log.debug 'onMessage', e.data for pipe in pipes if pipe.event is 'pong' @ping() if @options.onMessage @options.onMessage(pipes) @ws.onclose = (e) => @log.debug 'close websocket connection', e if @pingDelayId clearTimeout(@pingDelayId) if @manualClose @log.debug 'manual close, onClose callback' @manualClose = false if @options.onClose @options.onClose(e) else @log.debug 'error close, onError callback' if @options.onError @options.onError('Connection lost...') @ws.onerror = (e) => @log.debug 'onError', e if @options.onError @options.onError(e) close: => @log.debug 'close websocket manually' @manualClose = true @ws.close() reconnect: => @log.debug 'reconnect' @close() @connect() send: (event, data = {}) => @log.debug 'send', event, data msg = JSON.stringify event: event data: data @ws.send msg ping: => localPing = => @send('ping') @pingDelayId = setTimeout(localPing, 29000) class ZammadChat extends Base defaults: chatId: undefined show: true target: $('body') host: '' debug: false flat: false lang: undefined cssAutoload: true cssUrl: undefined fontSize: undefined buttonClass: 'open-zammad-chat' inactiveClass: 'is-inactive' title: 'Chat with us!' scrollHint: 'Scroll down to see new messages' idleTimeout: 6 idleTimeoutIntervallCheck: 0.5 inactiveTimeout: 8 inactiveTimeoutIntervallCheck: 0.5 waitingListTimeout: 4 waitingListTimeoutIntervallCheck: 0.5 logPrefix: 'chat' _messageCount: 0 isOpen: false blinkOnlineInterval: null stopBlinOnlineStateTimeout: null showTimeEveryXMinutes: 2 lastTimestamp: null lastAddedType: null inputTimeout: null isTyping: false state: 'offline' initialQueueDelay: 10000 translations: 'de': 'Chat with us!': 'Chatte mit uns!' 'Scroll down to see new messages': 'Scrolle nach unten um neue Nachrichten zu sehen' 'Online': 'Online' 'Offline': 'Offline' 'Connecting': 'Verbinden' 'Connection re-established': 'Verbindung wiederhergestellt' 'Today': 'Heute' 'Send': 'Senden' 'Compose your message...': 'Ihre Nachricht...' 'All colleagues are busy.': 'Alle Kollegen sind belegt.' 'You are on waiting list position %s.': 'Sie sind in der Warteliste an der Position %s.' 'Start new conversation': 'Neue Konversation starten' 'Since you didn\'t respond in the last %s minutes your conversation with %s got closed.': 'Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit %s geschlossen.' 'Since you didn\'t respond in the last %s minutes your conversation got closed.': 'Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.' 'We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!': 'Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!' 'es': 'Chat with us!': 'Chatee con nosotros!' 'Scroll down to see new messages': 'Haga scroll hacia abajo para ver nuevos mensajes' 'Online': 'En linea' 'Offline': 'Desconectado' 'Connecting': 'Conectando' 'Connection re-established': 'Conexión restablecida' 'Today': 'Hoy' 'Send': 'Enviar' 'Compose your message...': 'Escriba su mensaje...' 'All colleagues are busy.': 'Todos los agentes están ocupados.' 'You are on waiting list position %s.': 'Usted está en la posición %s de la lista de espera.' 'Start new conversation': 'Iniciar nueva conversación' 'Since you didn\'t respond in the last %s minutes your conversation with %s got closed.': 'Puesto que usted no respondió en los últimos %s minutos su conversación con %s se ha cerrado.' 'Since you didn\'t respond in the last %s minutes your conversation got closed.': 'Puesto que usted no respondió en los últimos %s minutos su conversación se ha cerrado.' 'We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!': 'Lo sentimos, se tarda más tiempo de lo esperado para ser atendido por un agente. Inténtelo de nuevo más tarde o envíenos un correo electrónico. ¡Gracias!' 'fr': 'Chat with us!': 'Chattez avec nous!' 'Scroll down to see new messages': 'Faites défiler pour lire les nouveaux messages' 'Online': 'En-ligne' 'Offline': 'Hors-ligne' 'Connecting': 'Connexion en cours' 'Connection re-established': 'Connexion rétablie' 'Today': 'Aujourdhui' 'Send': 'Envoyer' 'Compose your message...': 'Composez votre message...' 'All colleagues are busy.': 'Tous les collègues sont actuellement occupés.' 'You are on waiting list position %s.': 'Vous êtes actuellement en %s position dans la file d\'attente.' 'Start new conversation': 'Démarrer une nouvelle conversation' 'Since you didn\'t respond in the last %s minutes your conversation with %s got closed.': 'Si vous ne répondez pas dans les %s minutes, votre conversation avec %s va être fermée.' 'Since you didn\'t respond in the last %s minutes your conversation got closed.': 'Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.' 'We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!': 'Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!' 'nl': 'Chat with us!': 'Chat met ons!' 'Scroll down to see new messages': 'Scrol naar beneden om nieuwe berichten te zien' 'Online': 'Online' 'Offline': 'Offline' 'Connecting': 'Verbinden' 'Connection re-established': 'Verbinding herstelt' 'Today': 'Vandaag' 'Send': 'Verzenden' 'Compose your message...': 'Typ uw bericht...' 'All colleagues are busy.': 'Alle medewerkers zijn bezet.' 'You are on waiting list position %s.': 'U bent %s in de wachtrij.' 'Start new conversation': 'Nieuwe conversatie starten' 'Since you didn\'t respond in the last %s minutes your conversation with %s got closed.': 'Omdat u in de laatste %s minuten niets geschreven heeft wordt de conversatie met %s gesloten.' 'Since you didn\'t respond in the last %s minutes your conversation got closed.': 'Omdat u in de laatste %s minuten niets geschreven heeft is de conversatie gesloten.' 'We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!': 'Het spijt ons, het duurt langer dan verwacht om te antwoorden. Alstublieft probeer het later nogmaals of stuur ons een email. Hartelijk dank!' 'zh-cn': 'Chat with us!': '发起即时对话!' 'Scroll down to see new messages': '向下滚动以查看新消息' 'Online': '在线' 'Offline': '离线' 'Connecting': '连接中' 'Connection re-established': '正在重新建立连接' 'Today': '今天' 'Send': '发送' 'Compose your message...': '正在输入信息...' 'All colleagues are busy.': '所有工作人员都在忙碌中.' 'You are on waiting list position %s.': '您目前的等候位置是第 %s 位.' 'Start new conversation': '开始新的会话' 'Since you didn\'t respond in the last %s minutes your conversation with %s got closed.': '由于您超过 %s 分钟没有回复, 您与 %s 的会话已被关闭.' 'Since you didn\'t respond in the last %s minutes your conversation got closed.': '由于您超过 %s 分钟没有任何回复, 该对话已被关闭.' 'We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!': '非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!' 'zh-tw': 'Chat with us!': '開始即時對话!' 'Scroll down to see new messages': '向下滑動以查看新訊息' 'Online': '線上' 'Offline': '离线' 'Connecting': '連線中' 'Connection re-established': '正在重新建立連線中' 'Today': '今天' 'Send': '發送' 'Compose your message...': '正在輸入訊息...' 'All colleagues are busy.': '所有服務人員都在忙碌中.' 'You are on waiting list position %s.': '你目前的等候位置是第 %s 順位.' 'Start new conversation': '開始新的對話' 'Since you didn\'t respond in the last %s minutes your conversation with %s got closed.': '由於你超過 %s 分鐘沒有回應, 你與 %s 的對話已被關閉.' 'Since you didn\'t respond in the last %s minutes your conversation got closed.': '由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.' 'We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!': '非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!' sessionId: undefined scrolledToBottom: true scrollSnapTolerance: 10 richTextFormatKey: 66: true # b 73: true # i 85: true # u 83: true # s T: (string, items...) => if @options.lang && @options.lang isnt 'en' if !@translations[@options.lang] @log.notice "Translation '#{@options.lang}' needed!" else translations = @translations[@options.lang] if !translations[string] @log.notice "Translation needed for '#{string}'" string = translations[string] || string if items for item in items string = string.replace(/%s/, item) string view: (name) => return (options) => if !options options = {} options.T = @T options.background = @options.background options.flat = @options.flat options.fontSize = @options.fontSize return window.zammadChatTemplates[name](options) constructor: (options) -> @options = $.extend {}, @defaults, options super(@options) # fullscreen @isFullscreen = (window.matchMedia and window.matchMedia('(max-width: 768px)').matches) @scrollRoot = $(@getScrollRoot()) # check prerequisites if !$ @state = 'unsupported' @log.notice 'Chat: no jquery found!' return if !window.WebSocket or !sessionStorage @state = 'unsupported' @log.notice 'Chat: Browser not supported!' return if !@options.chatId @state = 'unsupported' @log.error 'Chat: need chatId as option!' return # detect language if !@options.lang @options.lang = $('html').attr('lang') if @options.lang if !@translations[@options.lang] @log.debug "lang: No #{@options.lang} found, try first two letters" @options.lang = @options.lang.replace(/-.+?$/, '') # replace "-xx" of xx-xx @log.debug "lang: #{@options.lang}" # detect host @detectHost() if !@options.host @loadCss() @io = new Io(@options) @io.set( onOpen: @render onClose: @onWebSocketClose onMessage: @onWebSocketMessage onError: @onError ) @io.connect() getScrollRoot: -> return document.scrollingElement if 'scrollingElement' of document html = document.documentElement start = html.scrollTop html.scrollTop = start + 1 end = html.scrollTop html.scrollTop = start return if end > start then html else document.body render: => if !@el || !$('.zammad-chat').get(0) @renderBase() # disable open button $(".#{ @options.buttonClass }").addClass @inactiveClass @setAgentOnlineState 'online' @log.debug 'widget rendered' @startTimeoutObservers() @idleTimeout.start() # get current chat status @sessionId = sessionStorage.getItem('sessionId') @send 'chat_status_customer', session_id: @sessionId url: window.location.href renderBase: -> @el = $(@view('chat')( title: @options.title, scrollHint: @options.scrollHint )) @options.target.append @el @input = @el.find('.zammad-chat-input') # start bindings @el.find('.js-chat-open').click @open @el.find('.js-chat-toggle').click @toggle @el.find('.zammad-chat-controls').on 'submit', @onSubmit @el.find('.zammad-chat-body').on 'scroll', @detectScrolledtoBottom @el.find('.zammad-scroll-hint').click @onScrollHintClick @input.on( keydown: @checkForEnter input: @onInput ) @input.on('keydown', (e) => richtTextControl = false if !e.altKey && !e.ctrlKey && e.metaKey richtTextControl = true else if !e.altKey && e.ctrlKey && !e.metaKey richtTextControl = true if richtTextControl && @richTextFormatKey[ e.keyCode ] e.preventDefault() if e.keyCode is 66 document.execCommand('bold') return true if e.keyCode is 73 document.execCommand('italic') return true if e.keyCode is 85 document.execCommand('underline') return true if e.keyCode is 83 document.execCommand('strikeThrough') return true ) @input.on('paste', (e) => e.stopPropagation() e.preventDefault() clipboardData if e.clipboardData clipboardData = e.clipboardData else if window.clipboardData clipboardData = window.clipboardData else if e.originalEvent.clipboardData clipboardData = e.originalEvent.clipboardData else throw 'No clipboardData support' imageInserted = false if clipboardData && clipboardData.items && clipboardData.items[0] item = clipboardData.items[0] if item.kind == 'file' && (item.type == 'image/png' || item.type == 'image/jpeg') imageFile = item.getAsFile() reader = new FileReader() reader.onload = (e) => result = e.target.result img = document.createElement('img') img.src = result insert = (dataUrl, width, height, isRetina) => # adapt image if we are on retina devices if @isRetina() width = width / 2 height = height / 2 result = dataUrl img = "" document.execCommand('insertHTML', false, img) # resize if to big @resizeImage(img.src, 460, 'auto', 2, 'image/jpeg', 'auto', insert) reader.readAsDataURL(imageFile) imageInserted = true return if imageInserted # check existing + paste text for limit text = undefined docType = undefined try text = clipboardData.getData('text/html') docType = 'html' if !text || text.length is 0 docType = 'text' text = clipboardData.getData('text/plain') if !text || text.length is 0 docType = 'text2' text = clipboardData.getData('text') catch e console.log('Sorry, can\'t insert markup because browser is not supporting it.') docType = 'text3' text = clipboardData.getData('text') if docType is 'text' || docType is 'text2' || docType is 'text3' text = '
' + text.replace(/\n/g, '
') + '
' text = text.replace(/
<\/div>/g, '

') console.log('p', docType, text) if docType is 'html' html = $("
#{text}
") match = false htmlTmp = text regex = new RegExp('<(/w|w)\:[A-Za-z]') if htmlTmp.match(regex) match = true htmlTmp = htmlTmp.replace(regex, '') regex = new RegExp('<(/o|o)\:[A-Za-z]') if htmlTmp.match(regex) match = true htmlTmp = htmlTmp.replace(regex, '') if match html = @wordFilter(html) #html html = $(html) html.contents().each( -> if @nodeType == 8 $(@).remove() ) # remove tags, keep content html.find('a, font, small, time, form, label').replaceWith( -> $(@).contents() ) # replace tags with generic div # New type of the tag replacementTag = 'div'; # Replace all x tags with the type of replacementTag html.find('textarea').each( -> outer = @outerHTML # Replace opening tag regex = new RegExp('<' + @tagName, 'i') newTag = outer.replace(regex, '<' + replacementTag) # Replace closing tag regex = new RegExp(' e.stopPropagation() e.preventDefault() dataTransfer if window.dataTransfer # ie dataTransfer = window.dataTransfer else if e.originalEvent.dataTransfer # other browsers dataTransfer = e.originalEvent.dataTransfer else throw 'No clipboardData support' x = e.clientX y = e.clientY file = dataTransfer.files[0] # look for images if file.type.match('image.*') reader = new FileReader() reader.onload = (e) => result = e.target.result img = document.createElement('img') img.src = result # Insert the image at the carat insert = (dataUrl, width, height, isRetina) => # adapt image if we are on retina devices if @isRetina() width = width / 2 height = height / 2 result = dataUrl img = $("") img = img.get(0) if document.caretPositionFromPoint pos = document.caretPositionFromPoint(x, y) range = document.createRange() range.setStart(pos.offsetNode, pos.offset) range.collapse() range.insertNode(img) else if document.caretRangeFromPoint range = document.caretRangeFromPoint(x, y) range.insertNode(img) else console.log('could not find carat') # resize if to big @resizeImage(img.src, 460, 'auto', 2, 'image/jpeg', 'auto', insert) reader.readAsDataURL(file) ) $(window).on('beforeunload', => @onLeaveTemporary() ) $(window).bind('hashchange', => if @isOpen if @sessionId @send 'chat_session_notice', session_id: @sessionId message: window.location.href return @idleTimeout.start() ) if @isFullscreen @input.on focus: @onFocus focusout: @onFocusOut checkForEnter: (event) => if not event.shiftKey and event.keyCode is 13 event.preventDefault() @sendMessage() send: (event, data = {}) => data.chat_id = @options.chatId @io.send(event, data) onWebSocketMessage: (pipes) => for pipe in pipes @log.debug 'ws:onmessage', pipe switch pipe.event when 'chat_error' @log.notice pipe.data if pipe.data && pipe.data.state is 'chat_disabled' @destroy(remove: true) when 'chat_session_message' return if pipe.data.self_written @receiveMessage pipe.data when 'chat_session_typing' return if pipe.data.self_written @onAgentTypingStart() when 'chat_session_start' @onConnectionEstablished pipe.data when 'chat_session_queue' @onQueueScreen pipe.data when 'chat_session_closed' @onSessionClosed pipe.data when 'chat_session_left' @onSessionClosed pipe.data when 'chat_status_customer' switch pipe.data.state when 'online' @sessionId = undefined if !@options.cssAutoload || @cssLoaded @onReady() else @socketReady = true when 'offline' @onError 'Zammad Chat: No agent online' when 'chat_disabled' @onError 'Zammad Chat: Chat is disabled' when 'no_seats_available' @onError "Zammad Chat: Too many clients in queue. Clients in queue: #{pipe.data.queue}" when 'reconnect' @onReopenSession pipe.data onReady: -> @log.debug 'widget ready for use' $(".#{ @options.buttonClass }").click(@open).removeClass(@inactiveClass) if @options.show @show() onError: (message) => @log.debug message @addStatus(message) $(".#{ @options.buttonClass }").hide() if @isOpen @disableInput() @destroy(remove: false) else @destroy(remove: true) onReopenSession: (data) => @log.debug 'old messages', data.session @inactiveTimeout.start() unfinishedMessage = sessionStorage.getItem 'unfinished_message' # rerender chat history if data.agent @onConnectionEstablished(data) for message in data.session @renderMessage message: message.content id: message.id from: if message.created_by_id then 'agent' else 'customer' if unfinishedMessage @input.html(unfinishedMessage) # show wait list if data.position @onQueue data @show() @open() @scrollToBottom() if unfinishedMessage @input.focus() onInput: => # remove unread-state from messages @el.find('.zammad-chat-message--unread') .removeClass 'zammad-chat-message--unread' sessionStorage.setItem 'unfinished_message', @input.html() @onTyping() onFocus: => $(window).scrollTop(10) keyboardShown = $(window).scrollTop() > 0 $(window).scrollTop(0) if keyboardShown @log.notice 'virtual keyboard shown' # on keyboard shown # can't measure visible area height :( onFocusOut: -> # on keyboard hidden onTyping: -> # send typing start event only every 1.5 seconds return if @isTyping && @isTyping > new Date(new Date().getTime() - 1500) @isTyping = new Date() @send 'chat_session_typing', session_id: @sessionId @inactiveTimeout.start() onSubmit: (event) => event.preventDefault() @sendMessage() sendMessage: -> message = @input.html() return if !message @inactiveTimeout.start() sessionStorage.removeItem 'unfinished_message' messageElement = @view('message') message: message from: 'customer' id: @_messageCount++ unreadClass: '' @maybeAddTimestamp() # add message before message typing loader if @el.find('.zammad-chat-message--typing').get(0) @lastAddedType = 'typing-placeholder' @el.find('.zammad-chat-message--typing').before messageElement else @lastAddedType = 'message--customer' @el.find('.zammad-chat-body').append messageElement @input.html('') @scrollToBottom() # send message event @send 'chat_session_message', content: message id: @_messageCount session_id: @sessionId receiveMessage: (data) => @inactiveTimeout.start() # hide writing indicator @onAgentTypingEnd() @maybeAddTimestamp() @renderMessage message: data.message.content id: data.id from: 'agent' @scrollToBottom showHint: true renderMessage: (data) => @lastAddedType = "message--#{ data.from }" data.unreadClass = if document.hidden then ' zammad-chat-message--unread' else '' @el.find('.zammad-chat-body').append @view('message')(data) open: => if @isOpen @log.debug 'widget already open, block' return @isOpen = true @log.debug 'open widget' if !@sessionId @showLoader() @el.addClass('zammad-chat-is-open') remainerHeight = @el.height() - @el.find('.zammad-chat-header').outerHeight() @el.css 'bottom', -remainerHeight if !@sessionId @el.animate { bottom: 0 }, 500, @onOpenAnimationEnd @send('chat_session_init' url: window.location.href ) else @el.css 'bottom', 0 @onOpenAnimationEnd() onOpenAnimationEnd: => @idleTimeout.stop() if @isFullscreen @disableScrollOnRoot() sessionClose: => # send close @send 'chat_session_close', session_id: @sessionId # stop timer @inactiveTimeout.stop() @waitingListTimeout.stop() # delete input store sessionStorage.removeItem 'unfinished_message' # stop delay of initial queue position if @onInitialQueueDelayId clearTimeout(@onInitialQueueDelayId) @setSessionId undefined toggle: (event) => if @isOpen @close(event) else @open(event) close: (event) => if !@isOpen @log.debug 'can\'t close widget, it\'s not open' return if @initDelayId clearTimeout(@initDelayId) if !@sessionId @log.debug 'can\'t close widget without sessionId' return @log.debug 'close widget' event.stopPropagation() if event @sessionClose() if @isFullscreen @enableScrollOnRoot() # close window remainerHeight = @el.height() - @el.find('.zammad-chat-header').outerHeight() @el.animate { bottom: -remainerHeight }, 500, @onCloseAnimationEnd onCloseAnimationEnd: => @el.css 'bottom', '' @el.removeClass('zammad-chat-is-open') @showLoader() @el.find('.zammad-chat-welcome').removeClass('zammad-chat-is-hidden') @el.find('.zammad-chat-agent').addClass('zammad-chat-is-hidden') @el.find('.zammad-chat-agent-status').addClass('zammad-chat-is-hidden') @isOpen = false @io.reconnect() onWebSocketClose: => return if @isOpen if @el @el.removeClass('zammad-chat-is-shown') @el.removeClass('zammad-chat-is-loaded') show: -> return if @state is 'offline' @el.addClass('zammad-chat-is-loaded') @el.addClass('zammad-chat-is-shown') disableInput: -> @input.prop('disabled', true) @el.find('.zammad-chat-send').prop('disabled', true) enableInput: -> @input.prop('disabled', false) @el.find('.zammad-chat-send').prop('disabled', false) hideModal: -> @el.find('.zammad-chat-modal').html '' onQueueScreen: (data) => @setSessionId data.session_id # delay initial queue position, show connecting first show = => @onQueue data @waitingListTimeout.start() if @initialQueueDelay && !@onInitialQueueDelayId @onInitialQueueDelayId = setTimeout(show, @initialQueueDelay) return # stop delay of initial queue position if @onInitialQueueDelayId clearTimeout(@onInitialQueueDelayId) # show queue position show() onQueue: (data) => @log.notice 'onQueue', data.position @inQueue = true @el.find('.zammad-chat-modal').html @view('waiting') position: data.position onAgentTypingStart: => if @stopTypingId clearTimeout(@stopTypingId) @stopTypingId = setTimeout(@onAgentTypingEnd, 3000) # never display two typing indicators return if @el.find('.zammad-chat-message--typing').get(0) @maybeAddTimestamp() @el.find('.zammad-chat-body').append @view('typingIndicator')() # only if typing indicator is shown return if !@isVisible(@el.find('.zammad-chat-message--typing'), true) @scrollToBottom() onAgentTypingEnd: => @el.find('.zammad-chat-message--typing').remove() onLeaveTemporary: => return if !@sessionId @send 'chat_session_leave_temporary', session_id: @sessionId maybeAddTimestamp: -> timestamp = Date.now() if !@lastTimestamp or (timestamp - @lastTimestamp) > @showTimeEveryXMinutes * 60000 label = @T('Today') time = new Date().toTimeString().substr 0,5 if @lastAddedType is 'timestamp' # update last time @updateLastTimestamp label, time @lastTimestamp = timestamp else # add new timestamp @el.find('.zammad-chat-body').append @view('timestamp') label: label time: time @lastTimestamp = timestamp @lastAddedType = 'timestamp' @scrollToBottom() updateLastTimestamp: (label, time) -> return if !@el @el.find('.zammad-chat-body') .find('.zammad-chat-timestamp') .last() .replaceWith @view('timestamp') label: label time: time addStatus: (status) -> return if !@el @maybeAddTimestamp() @el.find('.zammad-chat-body').append @view('status') status: status @scrollToBottom() detectScrolledtoBottom: => scrollBottom = @el.find('.zammad-chat-body').scrollTop() + @el.find('.zammad-chat-body').outerHeight() @scrolledToBottom = Math.abs(scrollBottom - @el.find('.zammad-chat-body').prop('scrollHeight')) <= @scrollSnapTolerance @el.find('.zammad-scroll-hint').addClass('is-hidden') if @scrolledToBottom showScrollHint: -> @el.find('.zammad-scroll-hint').removeClass('is-hidden') # compensate scroll @el.find('.zammad-chat-body').scrollTop(@el.find('.zammad-chat-body').scrollTop() + @el.find('.zammad-scroll-hint').outerHeight()) onScrollHintClick: => # animate scroll @el.find('.zammad-chat-body').animate({scrollTop: @el.find('.zammad-chat-body').prop('scrollHeight')}, 300) scrollToBottom: ({ showHint } = { showHint: false }) -> if @scrolledToBottom @el.find('.zammad-chat-body').scrollTop($('.zammad-chat-body').prop('scrollHeight')) else if showHint @showScrollHint() destroy: (params = {}) => @log.debug 'destroy widget', params @setAgentOnlineState 'offline' if params.remove && @el @el.remove() # stop all timer if @waitingListTimeout @waitingListTimeout.stop() if @inactiveTimeout @inactiveTimeout.stop() if @idleTimeout @idleTimeout.stop() # stop ws connection @io.close() reconnect: => # set status to connecting @log.notice 'reconnecting' @disableInput() @lastAddedType = 'status' @setAgentOnlineState 'connecting' @addStatus @T('Connection lost') onConnectionReestablished: => # set status back to online @lastAddedType = 'status' @setAgentOnlineState 'online' @addStatus @T('Connection re-established') onSessionClosed: (data) -> @addStatus @T('Chat closed by %s', data.realname) @disableInput() @setAgentOnlineState 'offline' @inactiveTimeout.stop() setSessionId: (id) => @sessionId = id if id is undefined sessionStorage.removeItem 'sessionId' else sessionStorage.setItem 'sessionId', id onConnectionEstablished: (data) => # stop delay of initial queue position if @onInitialQueueDelayId clearTimeout @onInitialQueueDelayId @inQueue = false if data.agent @agent = data.agent if data.session_id @setSessionId data.session_id # empty old messages @el.find('.zammad-chat-body').html('') @el.find('.zammad-chat-agent').html @view('agent') agent: @agent @enableInput() @hideModal() @el.find('.zammad-chat-welcome').addClass('zammad-chat-is-hidden') @el.find('.zammad-chat-agent').removeClass('zammad-chat-is-hidden') @el.find('.zammad-chat-agent-status').removeClass('zammad-chat-is-hidden') @input.focus() if not @isFullscreen @setAgentOnlineState 'online' @waitingListTimeout.stop() @idleTimeout.stop() @inactiveTimeout.start() showCustomerTimeout: -> @el.find('.zammad-chat-modal').html @view('customer_timeout') agent: @agent.name delay: @options.inactiveTimeout reload = -> location.reload() @el.find('.js-restart').click reload @sessionClose() showWaitingListTimeout: -> @el.find('.zammad-chat-modal').html @view('waiting_list_timeout') delay: @options.watingListTimeout reload = -> location.reload() @el.find('.js-restart').click reload @sessionClose() showLoader: -> @el.find('.zammad-chat-modal').html @view('loader')() setAgentOnlineState: (state) => @state = state return if !@el capitalizedState = state.charAt(0).toUpperCase() + state.slice(1) @el .find('.zammad-chat-agent-status') .attr('data-status', state) .text @T(capitalizedState) detectHost: -> protocol = 'ws://' if scriptProtocol is 'https' protocol = 'wss://' @options.host = "#{ protocol }#{ scriptHost }/ws" loadCss: -> return if !@options.cssAutoload url = @options.cssUrl if !url url = @options.host .replace(/^wss/i, 'https') .replace(/^ws/i, 'http') .replace(/\/ws/i, '') url += '/assets/chat/chat.css' @log.debug "load css from '#{url}'" styles = "@import url('#{url}');" newSS = document.createElement('link') newSS.onload = @onCssLoaded newSS.rel = 'stylesheet' newSS.href = 'data:text/css,' + escape(styles) document.getElementsByTagName('head')[0].appendChild(newSS) onCssLoaded: => if @socketReady @onReady() else @cssLoaded = true startTimeoutObservers: => @idleTimeout = new Timeout( logPrefix: 'idleTimeout' debug: @options.debug timeout: @options.idleTimeout timeoutIntervallCheck: @options.idleTimeoutIntervallCheck callback: => @log.debug 'Idle timeout reached, hide widget', new Date @destroy(remove: true) ) @inactiveTimeout = new Timeout( logPrefix: 'inactiveTimeout' debug: @options.debug timeout: @options.inactiveTimeout timeoutIntervallCheck: @options.inactiveTimeoutIntervallCheck callback: => @log.debug 'Inactive timeout reached, show timeout screen.', new Date @showCustomerTimeout() @destroy(remove: false) ) @waitingListTimeout = new Timeout( logPrefix: 'waitingListTimeout' debug: @options.debug timeout: @options.waitingListTimeout timeoutIntervallCheck: @options.waitingListTimeoutIntervallCheck callback: => @log.debug 'Waiting list timeout reached, show timeout screen.', new Date @showWaitingListTimeout() @destroy(remove: false) ) disableScrollOnRoot: -> @rootScrollOffset = @scrollRoot.scrollTop() @scrollRoot.css overflow: 'hidden' position: 'fixed' enableScrollOnRoot: -> @scrollRoot.scrollTop @rootScrollOffset @scrollRoot.css overflow: '' position: '' # based on https://github.com/customd/jquery-visible/blob/master/jquery.visible.js # to have not dependency, port to coffeescript isVisible: (el, partial, hidden, direction) -> return if el.length < 1 $w = $(window) $t = if el.length > 1 then el.eq(0) else el t = $t.get(0) vpWidth = $w.width() vpHeight = $w.height() direction = if direction then direction else 'both' clientSize = if hidden is true then t.offsetWidth * t.offsetHeight else true if typeof t.getBoundingClientRect is 'function' # Use this native browser method, if available. rec = t.getBoundingClientRect() tViz = rec.top >= 0 && rec.top < vpHeight bViz = rec.bottom > 0 && rec.bottom <= vpHeight lViz = rec.left >= 0 && rec.left < vpWidth rViz = rec.right > 0 && rec.right <= vpWidth vVisible = if partial then tViz || bViz else tViz && bViz hVisible = if partial then lViz || rViz else lViz && rViz if direction is 'both' return clientSize && vVisible && hVisible else if direction is 'vertical' return clientSize && vVisible else if direction is 'horizontal' return clientSize && hVisible else viewTop = $w.scrollTop() viewBottom = viewTop + vpHeight viewLeft = $w.scrollLeft() viewRight = viewLeft + vpWidth offset = $t.offset() _top = offset.top _bottom = _top + $t.height() _left = offset.left _right = _left + $t.width() compareTop = if partial is true then _bottom else _top compareBottom = if partial is true then _top else _bottom compareLeft = if partial is true then _right else _left compareRight = if partial is true then _left else _right if direction is 'both' return !!clientSize && ((compareBottom <= viewBottom) && (compareTop >= viewTop)) && ((compareRight <= viewRight) && (compareLeft >= viewLeft)) else if direction is 'vertical' return !!clientSize && ((compareBottom <= viewBottom) && (compareTop >= viewTop)) else if direction is 'horizontal' return !!clientSize && ((compareRight <= viewRight) && (compareLeft >= viewLeft)) isRetina: -> if window.matchMedia mq = window.matchMedia('only screen and (min--moz-device-pixel-ratio: 1.3), only screen and (-o-min-device-pixel-ratio: 2.6/2), only screen and (-webkit-min-device-pixel-ratio: 1.3), only screen and (min-device-pixel-ratio: 1.3), only screen and (min-resolution: 1.3dppx)') return (mq && mq.matches || (window.devicePixelRatio > 1)) false resizeImage: (dataURL, x = 'auto', y = 'auto', sizeFactor = 1, type, quallity, callback, force = true) -> # load image from data url imageObject = new Image() imageObject.onload = -> imageWidth = imageObject.width imageHeight = imageObject.height console.log('ImageService', 'current size', imageWidth, imageHeight) if y is 'auto' && x is 'auto' x = imageWidth y = imageHeight # get auto dimensions if y is 'auto' factor = imageWidth / x y = imageHeight / factor if x is 'auto' factor = imageWidth / y x = imageHeight / factor # check if resize is needed resize = false if x < imageWidth || y < imageHeight resize = true x = x * sizeFactor y = y * sizeFactor else x = imageWidth y = imageHeight # create canvas and set dimensions canvas = document.createElement('canvas') canvas.width = x canvas.height = y # draw image on canvas and set image dimensions context = canvas.getContext('2d') context.drawImage(imageObject, 0, 0, x, y) # set quallity based on image size if quallity == 'auto' if x < 200 && y < 200 quallity = 1 else if x < 400 && y < 400 quallity = 0.9 else if x < 600 && y < 600 quallity = 0.8 else if x < 900 && y < 900 quallity = 0.7 else quallity = 0.6 # execute callback with resized image newDataUrl = canvas.toDataURL(type, quallity) if resize console.log('ImageService', 'resize', x/sizeFactor, y/sizeFactor, quallity, (newDataUrl.length * 0.75)/1024/1024, 'in mb') callback(newDataUrl, x/sizeFactor, y/sizeFactor, true) return console.log('ImageService', 'no resize', x, y, quallity, (newDataUrl.length * 0.75)/1024/1024, 'in mb') callback(newDataUrl, x, y, false) # load image from data url imageObject.src = dataURL # taken from https://stackoverflow.com/questions/6690752/insert-html-at-caret-in-a-contenteditable-div/6691294#6691294 pasteHtmlAtCaret: (html) -> sel = undefined range = undefined if window.getSelection sel = window.getSelection() if sel.getRangeAt && sel.rangeCount range = sel.getRangeAt(0) range.deleteContents() el = document.createElement('div') el.innerHTML = html frag = document.createDocumentFragment(node, lastNode) while node = el.firstChild lastNode = frag.appendChild(node) range.insertNode(frag) if lastNode range = range.cloneRange() range.setStartAfter(lastNode) range.collapse(true) sel.removeAllRanges() sel.addRange(range) else if document.selection && document.selection.type != 'Control' document.selection.createRange().pasteHTML(html) # (C) sbrin - https://github.com/sbrin # https://gist.github.com/sbrin/6801034 wordFilter: (editor) -> content = editor.html() # Word comments like conditional comments etc content = content.replace(//gi, '') # Remove comments, scripts (e.g., msoShowComment), XML tag, VML content, # MS Office namespaced tags, and a few other tags content = content.replace(/<(!|script[^>]*>.*?<\/script(?=[>\s])|\/?(\?xml(:\w+)?|img|meta|link|style|\w:\w+)(?=[\s\/>]))[^>]*>/gi, '') # Convert into for line-though content = content.replace(/<(\/?)s>/gi, '<$1strike>') # Replace nbsp entites to char since it's easier to handle # content = content.replace(/ /gi, "\u00a0") content = content.replace(/ /gi, ' ') # Convert ___ to string of alternating # breaking/non-breaking spaces of same length #content = content.replace(/([\s\u00a0]*)<\/span>/gi, (str, spaces) -> # return (spaces.length > 0) ? spaces.replace(/./, " ").slice(Math.floor(spaces.length/2)).split("").join("\u00a0") : '' #) editor.html(content) # Parse out list indent level for lists $('p', editor).each( -> str = $(@).attr('style') matches = /mso-list:\w+ \w+([0-9]+)/.exec(str) if matches $(@).data('_listLevel', parseInt(matches[1], 10)) ) # Parse Lists last_level = 0 pnt = null $('p', editor).each(-> cur_level = $(@).data('_listLevel') if cur_level != undefined txt = $(@).text() list_tag = '
    ' if (/^\s*\w+\./.test(txt)) matches = /([0-9])\./.exec(txt) if matches start = parseInt(matches[1], 10) list_tag = start>1 ? '
      ' : '
        ' else list_tag = '
          ' if cur_level > last_level if last_level == 0 $(@).before(list_tag) pnt = $(@).prev() else pnt = $(list_tag).appendTo(pnt) if cur_level < last_level for i in [i..last_level-cur_level] pnt = pnt.parent() $('span:first', @).remove() pnt.append('
        1. ' + $(@).html() + '
        2. ') $(@).remove() last_level = cur_level else last_level = 0 ) $('[style]', editor).removeAttr('style') $('[align]', editor).removeAttr('align') $('span', editor).replaceWith(-> $(@).contents() ) $('span:empty', editor).remove() $("[class^='Mso']", editor).removeAttr('class') $('p:empty', editor).remove() editor removeAttribute: (element) -> return if !element $element = $(element) for att in element.attributes if att && att.name element.removeAttribute(att.name) #$element.removeAttr(att.name) $element.removeAttr('style') .removeAttr('class') .removeAttr('lang') .removeAttr('type') .removeAttr('align') .removeAttr('id') .removeAttr('wrap') .removeAttr('title') removeAttributes: (html, parent = true) => if parent html.each((index, element) => @removeAttribute(element) ) html.find('*').each((index, element) => @removeAttribute(element) ) html window.ZammadChat = ZammadChat