# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/ require 'rails_helper' RSpec.describe 'Ticket views', type: :system do context 'macros' do let!(:group1) { create :group } let!(:group2) { create :group } let!(:macro_without_group) { create :macro } let!(:macro_note) { create :macro, perform: { 'article.note'=>{ 'body' => 'macro body', 'internal' => 'true', 'subject' => 'macro note' } } } let!(:macro_group1) { create :macro, groups: [group1] } let!(:macro_group2) { create :macro, groups: [group2] } it 'supports group-dependent macros' do ticket1 = create :ticket, group: group1 ticket2 = create :ticket, group: group2 # give user access to all groups including those created # by using FactoryBot outside of the example group_names_access_map = Group.all.pluck(:name).index_with do |_group_name| 'full'.freeze end current_user do |user| user.group_names_access_map = group_names_access_map user.save! end # refresh browser to get macro accessable refresh visit '#ticket/view/all_open' within(:active_content) do ticket = page.find(:table_row, 1).native # click and hold first ticket in table click_and_hold(ticket) # move ticket to y -ticket.location.y move_mouse_by(0, -ticket.location.y + 5) # move a bit to the left to display macro batches move_mouse_by(-250, 0) expect(page).to have_selector(:macro_batch, macro_without_group.id, visible: :visible) expect(page).to have_no_selector(:macro_batch, macro_group1.id) expect(page).to have_no_selector(:macro_batch, macro_group2.id) release_mouse refresh ticket = page.find(:table_row, ticket1.id).native # click and hold first ticket in table click_and_hold(ticket) # move ticket to y -ticket.location.y move_mouse_by(0, -ticket.location.y + 5) # move a bit to the left to display macro batches move_mouse_by(-250, 0) expect(page).to have_selector(:macro_batch, macro_without_group.id, visible: :visible) expect(page).to have_selector(:macro_batch, macro_group1.id) expect(page).to have_no_selector(:macro_batch, macro_group2.id) release_mouse refresh ticket = page.find(:table_row, ticket2.id).native # click and hold first ticket in table click_and_hold(ticket) # move ticket to y -ticket.location.y move_mouse_by(0, -ticket.location.y + 5) # move a bit to the left to display macro batches move_mouse_by(-250, 0) expect(page).to have_selector(:macro_batch, macro_without_group.id, visible: :visible) expect(page).to have_no_selector(:macro_batch, macro_group1.id) expect(page).to have_selector(:macro_batch, macro_group2.id) end end it 'can use macro to create article' do refresh visit '#ticket/view/all_open' within(:active_content) do ticket = page.find(:table_row, Ticket.first.id).native # click and hold first ticket in table click_and_hold(ticket) # move ticket to y -ticket.location.y move_mouse_by(0, -ticket.location.y + 5) # move a bit to the left to display macro batches move_mouse_by(-250, 0) expect(page).to have_selector(:macro_batch, macro_note.id, wait: 10) macro = find(:macro_batch, macro_note.id) move_mouse_to(macro) release_mouse expect do wait(10, interval: 0.1).until { Ticket.first.articles.last.subject == 'macro note' } end.not_to raise_error end end context 'when saving is blocked by one of selected tickets', authenticated_as: :pre_authentication do let(:core_workflow_action) { { 'ticket.priority_id': { operator: 'remove_option', remove_option: '3' } } } let(:core_workflow) { create(:core_workflow, :active_and_screen, :perform_action) } let(:macro_perform) do { 'ticket.priority_id': { pre_condition: 'specific', value: 3.to_s } } end let(:macro_priority) { create :macro, perform: macro_perform } let(:ticket1) { create :ticket, group: Group.first } def pre_authentication core_workflow && macro_priority && ticket1 true end it 'shows modal with blocking ticket title' do visit '#ticket/view/all_open' within(:active_content) do ticket_dom = page.find(:table_row, ticket1.id).native # click and hold first ticket in table click_and_hold(ticket_dom) # move ticket to y -ticket.location.y move_mouse_by(0, -ticket_dom.location.y + 5) # move a bit to the left to display macro batches move_mouse_by(-250, 0) expect(page).to have_selector(:macro_batch, macro_priority.id, wait: 10) macro_dom = find(:macro_batch, macro_priority.id) move_mouse_to(macro_dom) release_mouse in_modal disappears: false do expect(page).to have_text(ticket1.title) end end end end context 'with macro batch overlay' do shared_examples "adding 'small' class to macro element" do it 'adds a "small" class to the macro element' do within(:active_content) do ticket = page.find(:table_row, Ticket.first.id).native display_macro_batches(ticket) expect(page).to have_selector('.batch-overlay-macro-entry.small', wait: 10) release_mouse end end end shared_examples "not adding 'small' class to macro element" do it 'does not add a "small" class to the macro element' do within(:active_content) do ticket = page.find(:table_row, Ticket.first.id).native display_macro_batches(ticket) expect(page).to have_no_selector('.batch-overlay-macro-entry.small', wait: 10) release_mouse end end end shared_examples 'showing all macros' do it 'shows all macros' do within(:active_content) do ticket = page.find(:table_row, Ticket.first.id).native display_macro_batches(ticket) expect(page).to have_selector('.batch-overlay-macro-entry', count: all, wait: 10) release_mouse end end end shared_examples 'showing some macros' do |count| it 'shows all macros' do within(:active_content) do ticket = page.find(:table_row, Ticket.first.id).native display_macro_batches(ticket) expect(page).to have_selector('.batch-overlay-macro-entry', count: count, wait: 10) release_mouse end end end shared_examples 'show macros batch overlay' do before do Macro.destroy_all && (create_list :macro, all) refresh page.current_window.resize_to(width, height) visit '#ticket/view/all_open' end context 'with few macros' do let(:all) { 15 } context 'when on large screen' do let(:width) { 1520 } let(:height) { 1040 } it_behaves_like 'showing all macros' it_behaves_like "not adding 'small' class to macro element" end context 'when on small screen' do let(:width) { 1020 } let(:height) { 1040 } it_behaves_like 'showing all macros' it_behaves_like "not adding 'small' class to macro element" end end context 'with many macros' do let(:all) { 50 } context 'when on large screen' do let(:width) { 1520 } let(:height) { 1040 } it_behaves_like 'showing some macros', 32 end context 'when on small screen' do let(:width) { 1020 } let(:height) { 1040 } it_behaves_like 'showing some macros', 30 it_behaves_like "adding 'small' class to macro element" end end end include_examples 'show macros batch overlay' end end context 'when performing a Bulk action' do context 'when creating a Note', authenticated_as: :user do let(:group) { create :group } let(:user) { create :admin, groups: [group] } let!(:ticket1) { create(:ticket, state_name: 'open', owner: user, group: group) } let!(:ticket2) { create(:ticket, state_name: 'open', owner: user, group: group) } let(:note) { Faker::Lorem.sentence } it 'adds note to all selected tickets' do visit 'ticket/view/my_assigned' within :active_content do all('.js-checkbox-field', count: 2).each(&:click) click '.js-confirm' find('.js-confirm-step textarea').fill_in with: note click '.js-submit' end expect do wait(10, interval: 0.1).until { [ ticket1.articles.last&.body, ticket2.articles.last&.body ] == [note, note] } end.not_to raise_error end end # https://github.com/zammad/zammad/issues/3568 # We need a manual ticket creation to test the correct behaviour of the bulk functionality, because of some # leftovers after the creation in the the javascript assets store. context 'when performed a manual Ticket creation', authenticated_as: :agent do let(:customer) { create(:customer) } let(:group) { Group.find_by(name: 'Users') } let(:agent) { create(:agent, groups: [group]) } let!(:template) { create(:template, :dummy_data, group: group, owner: agent, customer: customer) } before do visit 'ticket/create' within(:active_content) do use_template(template) click('.js-submit') find('.ticket-article-item') end end it 'check that no duplicated article was created after usage of bulk action' do click('.menu-item[href="#ticket/view"]') created_ticket_id = Ticket.last.id within(:active_content) do click("tr[data-id='#{created_ticket_id}'] .js-checkbox-field") find('select[name="priority_id"] option[value="1"]').select_option click('.js-confirm') click('.js-submit') await_empty_ajax_queue # Check if still only one article exists on the ticket. click("tr[data-id='#{created_ticket_id}'] a") expect(page).to have_css('.ticket-article-item', count: 1) end end end context 'when saving is blocked by one of selected tickets', authenticated_as: :pre_authentication do let(:core_workflow) { create(:core_workflow, :active_and_screen, :perform_action) } let(:ticket1) { create :ticket, group: Group.first } def pre_authentication core_workflow && ticket1 true end it 'shows modal with blocking ticket title' do visit '#ticket/view/all_open' within(:active_content) do find("tr[data-id='#{ticket1.id}']").check('bulk', allow_label_click: true) select '3 high', from: 'priority_id' click '.js-confirm' click '.js-submit' in_modal disappears: false do expect(page).to have_text(ticket1.title) end end end end end context 'Setting "ui_table_group_by_show_count"', authenticated_as: :authenticate, db_strategy: :reset do let!(:ticket1) { create(:ticket, group: Group.find_by(name: 'Users')) } let!(:ticket2) { create(:ticket, group: Group.find_by(name: 'Users')) } let!(:ticket3) { create(:ticket, group: Group.find_by(name: 'Users')) } let!(:ticket4) { create(:ticket, group: Group.find_by(name: 'Users')) } def authenticate create :object_manager_attribute_select, name: 'grouptest' ObjectManager::Attribute.migration_execute ticket1 ticket2.update(grouptest: 'key_1') ticket3.update(grouptest: 'key_2') ticket4.update(grouptest: 'key_1') Overview.find_by(name: 'Open').update(group_by: 'grouptest') Setting.set('ui_table_group_by_show_count', true) true end it 'shows correct ticket counts' do visit 'ticket/view/all_open' within(:active_content) do page.find('.js-tableBody td b', text: '(1)') page.find('.js-tableBody td b', text: 'value_1 (2)') page.find('.js-tableBody td b', text: 'value_2 (1)') end end end context 'Customer', authenticated_as: :authenticate do let(:customer) { create(:customer, :with_org) } let(:ticket) { create(:ticket, customer: customer) } def authenticate ticket customer end it 'does basic view test of tickets' do visit 'ticket/view/my_tickets' expect(page).to have_text(ticket.title, wait: 10) click_on 'My Organization Tickets' expect(page).to have_text(ticket.title, wait: 10) end end describe 'Grouping' do context 'when sorted by custom object date', authenticated_as: :authenticate, db_strategy: :reset do let(:ticket1) { create(:ticket, group: Group.find_by(name: 'Users'), cdate: '2018-01-17') } let(:ticket2) { create(:ticket, group: Group.find_by(name: 'Users'), cdate: '2018-08-19') } let(:ticket3) { create(:ticket, group: Group.find_by(name: 'Users'), cdate: '2019-01-19') } let(:ticket4) { create(:ticket, group: Group.find_by(name: 'Users'), cdate: '2021-08-18') } def authenticate create :object_manager_attribute_date, name: 'cdate' ObjectManager::Attribute.migration_execute ticket4 ticket3 ticket2 ticket1 Overview.find_by(link: 'all_unassigned').update(group_by: 'cdate') true end it 'does show the values grouped and sorted by date key value (yyy-mm-dd) instead of display value' do visit 'ticket/view/all_unassigned' text = page.find('.js-tableBody').text(:all) expect(text.index('01/17/2018') < text.index('08/19/2018')).to eq(true) expect(text.index('08/19/2018') < text.index('01/19/2019')).to eq(true) expect(text.index('01/19/2019') < text.index('08/18/2021')).to eq(true) end end context 'when sorted by custom object select', authenticated_as: :authenticate, db_strategy: :reset do let(:ticket1) { create(:ticket, group: Group.find_by(name: 'Users'), cselect: 'a') } let(:ticket2) { create(:ticket, group: Group.find_by(name: 'Users'), cselect: 'b') } let(:ticket3) { create(:ticket, group: Group.find_by(name: 'Users'), cselect: 'c') } def authenticate create :object_manager_attribute_select, name: 'cselect', data_option: { 'default' => '', 'options' => { 'a' => 'Zzz a', 'b' => 'Yyy b', 'c' => 'Xxx c', }, 'relation' => '', 'nulloption' => true, 'multiple' => false, 'null' => true, 'translate' => true, 'maxlength' => 255 } ObjectManager::Attribute.migration_execute ticket1 ticket2 ticket3 Overview.find_by(link: 'all_unassigned').update(group_by: 'cselect') true end it 'does show the values grouped and sorted by display value instead of key value' do visit 'ticket/view/all_unassigned' text = page.find('.js-tableBody').text(:all) expect(text.index('Xxx c') < text.index('Yyy b')).to eq(true) expect(text.index('Yyy b') < text.index('Zzz a')).to eq(true) end end end end