require 'rails_helper' RSpec.describe Channel::Driver::Twitter do subject(:channel) { create(:twitter_channel) } let(:external_credential) { ExternalCredential.find(channel.options[:auth][:external_credential_id]) } describe '#process', current_user_id: 1 do # Twitter channels must be configured to know whose account they're monitoring. subject(:channel) do create(:twitter_channel, custom_options: { user: { id: payload[:for_user_id] } }) end let(:payload) { YAML.safe_load(File.read(payload_file), [ActiveSupport::HashWithIndifferentAccess]) } # https://git.znuny.com/zammad/zammad/-/issues/305 shared_examples 'for user processing' do let(:sender_attributes) do { 'login' => sender_profile[:screen_name], 'firstname' => sender_profile[:name].capitalize, 'web' => sender_profile[:url], 'note' => sender_profile[:description], 'address' => sender_profile[:location], 'image_source' => sender_profile[:profile_image_url], } end let(:avatar_attributes) do { 'object_lookup_id' => ObjectLookup.by_name('User'), 'deletable' => true, 'source' => 'twitter', 'source_url' => sender_profile[:profile_image_url], } end let(:authorization_attributes) do { 'uid' => sender_profile[:id], 'username' => sender_profile[:screen_name], 'provider' => 'twitter', } end context 'from unknown user' do it 'creates a User record for the sender' do expect { channel.process(payload) } .to change(User, :count).by(1) .and change { User.exists?(sender_attributes) }.to(true) end it 'creates an Avatar record for the sender', :use_vcr do # Why 2, and not 1? Avatar.add auto-generates a default (source: 'init') record # before actually adding the specified (source: 'twitter') one. expect { channel.process(payload) } .to change(Avatar, :count).by_at_least(1) .and change { Avatar.exists?(avatar_attributes) }.to(true) expect(User.last.image).to eq(Avatar.last.store_hash) end it 'creates an Authorization record for the sender' do expect { channel.process(payload) } .to change(Authorization, :count).by(1) .and change { Authorization.exists?(authorization_attributes) }.to(true) end end context 'from known user' do let!(:user) { create(:user) } let!(:avatar) { create(:avatar, o_id: user.id, object_lookup_id: ObjectLookup.by_name('User'), source: 'twitter') } let!(:authorization) do Authorization.create(user_id: user.id, uid: sender_profile[:id], provider: 'twitter') end it 'updates the sender’s existing User record' do expect { channel.process(payload) } .to not_change(User, :count) .and not_change { user.reload.attributes.slice('login', 'firstname') } .and change { User.exists?(sender_attributes.except('login', 'firstname')) }.to(true) end it 'updates the sender’s existing Avatar record', :use_vcr do expect { channel.process(payload) } .to not_change(Avatar, :count) .and change { Avatar.exists?(avatar_attributes) }.to(true) expect(user.reload.image).to eq(avatar.reload.store_hash) end it 'updates the sender’s existing Authorization record' do expect { channel.process(payload) } .to not_change(Authorization, :count) .and change { Authorization.exists?(authorization_attributes) }.to(true) end end end context 'for incoming DM' do let(:payload_file) { Rails.root.join('test/data/twitter/webhook_events/direct_message-incoming.yml') } include_examples 'for user processing' do # Payload sent by Twitter is { ..., users: [{ : }, { : }] } let(:sender_profile) { payload[:users].values.first } end describe 'ticket creation' do let(:ticket_attributes) do # NOTE: missing "customer_id" (because the value is generated as part of the #process method) { 'title' => title, 'group_id' => channel.options[:sync][:direct_messages][:group_id], 'state' => Ticket::State.find_by(default_create: true), 'priority' => Ticket::Priority.find_by(default_create: true), 'preferences' => { 'channel_id' => channel.id, 'channel_screen_name' => channel.options[:user][:screen_name], }, } end let(:title) { payload[:direct_message_events].first[:message_create][:message_data][:text] } it 'creates a new ticket' do expect { channel.process(payload) } .to change(Ticket, :count).by(1) .and change { Ticket.exists?(ticket_attributes) }.to(true) end context 'for duplicate messages' do before do channel.process( YAML.safe_load(File.read(payload_file), [ActiveSupport::HashWithIndifferentAccess]) ) end it 'does not create duplicate ticket' do expect { channel.process(payload) } .to not_change(Ticket, :count) .and not_change(Ticket::Article, :count) end end context 'for message longer than 80 chars' do before { payload[:direct_message_events].first[:message_create][:message_data][:text] = 'a' * 81 } let(:title) { "#{'a' * 80}..." } it 'creates ticket with truncated title' do expect { channel.process(payload) } .to change(Ticket, :count).by(1) .and change { Ticket.exists?(ticket_attributes) }.to(true) end end context 'in reply to existing thread/ticket' do # import parent DM before do channel.process( YAML.safe_load( File.read(Rails.root.join('test/data/twitter/webhook_events/direct_message-incoming.yml')), [ActiveSupport::HashWithIndifferentAccess] ) ) end let(:payload_file) { Rails.root.join('test/data/twitter/webhook_events/direct_message-incoming_2.yml') } it 'uses existing ticket' do expect { channel.process(payload) } .to not_change(Ticket, :count) .and not_change { Ticket.last.state } end context 'marked "closed" / "merged" / "removed"' do before { Ticket.last.update(state: Ticket::State.find_by(name: 'closed')) } it 'creates a new ticket' do expect { channel.process(payload) } .to change(Ticket, :count).by(1) .and change { Ticket.exists?(ticket_attributes) }.to(true) end end context 'marked "pending reminder" / "pending close"' do before { Ticket.last.update(state: Ticket::State.find_by(name: 'pending reminder')) } it 'sets existing ticket to "open"' do expect { channel.process(payload) } .to not_change(Ticket, :count) .and change { Ticket.last.state.name }.to('open') end end end end describe 'article creation' do let(:article_attributes) do # NOTE: missing "ticket_id" (because the value is generated as part of the #process method) { 'from' => "@#{payload[:users].values.first[:screen_name]}", 'to' => "@#{payload[:users].values.second[:screen_name]}", 'body' => payload[:direct_message_events].first[:message_create][:message_data][:text], 'message_id' => payload[:direct_message_events].first[:id], 'in_reply_to' => nil, 'type_id' => Ticket::Article::Type.find_by(name: 'twitter direct-message').id, 'sender_id' => Ticket::Article::Sender.find_by(name: 'Customer').id, 'internal' => false, 'preferences' => { 'twitter' => twitter_prefs, 'links' => link_array } } end let(:twitter_prefs) do { 'created_at' => payload[:direct_message_events].first[:created_timestamp], 'recipient_id' => payload[:direct_message_events].first[:message_create][:target][:recipient_id], 'recipient_screen_name' => payload[:users].values.second[:screen_name], 'sender_id' => payload[:direct_message_events].first[:message_create][:sender_id], 'sender_screen_name' => payload[:users].values.first[:screen_name], 'app_id' => payload[:apps]&.values&.first&.dig(:app_id), 'app_name' => payload[:apps]&.values&.first&.dig(:app_name), 'geo' => {}, 'place' => {}, } end let(:link_array) do [ { 'url' => "https://twitter.com/messages/#{user_ids.map(&:to_i).sort.join('-')}", 'target' => '_blank', 'name' => 'on Twitter', }, ] end let(:user_ids) { payload[:users].values.map { |u| u[:id] } } it 'creates a new article' do expect { channel.process(payload) } .to change(Ticket::Article, :count).by(1) .and change { Ticket::Article.exists?(article_attributes) }.to(true) end context 'for duplicate messages' do before do channel.process( YAML.safe_load(File.read(payload_file), [ActiveSupport::HashWithIndifferentAccess]) ) end it 'does not create duplicate article' do expect { channel.process(payload) } .to not_change(Ticket::Article, :count) end end context 'when message contains shortened (t.co) url' do let(:payload_file) { Rails.root.join('test/data/twitter/webhook_events/direct_message-incoming_with_url.yml') } it 'replaces the t.co url for the original' do expect { channel.process(payload) } .to change { Ticket::Article.exists?(body: <<~BODY.chomp) }.to(true) Did you know about this? https://en.wikipedia.org/wiki/Frankenstein#Composition BODY end end end end context 'for outgoing DM' do let(:payload_file) { Rails.root.join('test/data/twitter/webhook_events/direct_message-outgoing.yml') } describe 'ticket creation' do let(:ticket_attributes) do # NOTE: missing "customer_id" (because User.last changes before and after the method is called) { 'title' => payload[:direct_message_events].first[:message_create][:message_data][:text], 'group_id' => channel.options[:sync][:direct_messages][:group_id], 'state' => Ticket::State.find_by(name: 'closed'), 'priority' => Ticket::Priority.find_by(default_create: true), 'preferences' => { 'channel_id' => channel.id, 'channel_screen_name' => channel.options[:user][:screen_name], }, } end it 'creates a closed ticket' do expect { channel.process(payload) } .to change(Ticket, :count).by(1) .and change { Ticket.exists?(ticket_attributes) }.to(true) end end describe 'article creation' do let(:article_attributes) do # NOTE: missing "ticket_id" (because the value is generated as part of the #process method) { 'from' => "@#{payload[:users].values.first[:screen_name]}", 'to' => "@#{payload[:users].values.second[:screen_name]}", 'body' => payload[:direct_message_events].first[:message_create][:message_data][:text], 'message_id' => payload[:direct_message_events].first[:id], 'in_reply_to' => nil, 'type_id' => Ticket::Article::Type.find_by(name: 'twitter direct-message').id, 'sender_id' => Ticket::Article::Sender.find_by(name: 'Customer').id, 'internal' => false, 'preferences' => { 'twitter' => twitter_prefs, 'links' => link_array } } end let(:twitter_prefs) do { 'created_at' => payload[:direct_message_events].first[:created_timestamp], 'recipient_id' => payload[:direct_message_events].first[:message_create][:target][:recipient_id], 'recipient_screen_name' => payload[:users].values.second[:screen_name], 'sender_id' => payload[:direct_message_events].first[:message_create][:sender_id], 'sender_screen_name' => payload[:users].values.first[:screen_name], 'app_id' => payload[:apps]&.values&.first&.dig(:app_id), 'app_name' => payload[:apps]&.values&.first&.dig(:app_name), 'geo' => {}, 'place' => {}, } end let(:link_array) do [ { 'url' => "https://twitter.com/messages/#{user_ids.map(&:to_i).sort.join('-')}", 'target' => '_blank', 'name' => 'on Twitter', }, ] end let(:user_ids) { payload[:users].values.map { |u| u[:id] } } it 'creates a new article' do expect { channel.process(payload) } .to change(Ticket::Article, :count).by(1) .and change { Ticket::Article.exists?(article_attributes) }.to(true) end context 'when message contains shortened (t.co) url' do let(:payload_file) { Rails.root.join('test/data/twitter/webhook_events/direct_message-incoming_with_url.yml') } it 'replaces the t.co url for the original' do expect { channel.process(payload) } .to change { Ticket::Article.exists?(body: <<~BODY.chomp) }.to(true) Did you know about this? https://en.wikipedia.org/wiki/Frankenstein#Composition BODY end end context 'when message contains a media attachment (e.g., JPG)' do let(:payload_file) { Rails.root.join('test/data/twitter/webhook_events/direct_message-incoming_with_media.yml') } it 'does not store it as an attachment on the article' do channel.process(payload) expect(Ticket::Article.last.attachments).to be_empty end end end end context 'for incoming tweet' do let(:payload_file) { Rails.root.join('test/data/twitter/webhook_events/tweet_create-user_mention.yml') } include_examples 'for user processing' do # Payload sent by Twitter is { ..., tweet_create_events: [{ ..., user: }] } let(:sender_profile) { payload[:tweet_create_events].first[:user] } end describe 'ticket creation' do let(:ticket_attributes) do # NOTE: missing "customer_id" (because User.last changes before and after the method is called) { 'title' => payload[:tweet_create_events].first[:text], 'group_id' => channel.options[:sync][:direct_messages][:group_id], 'state' => Ticket::State.find_by(default_create: true), 'priority' => Ticket::Priority.find_by(default_create: true), 'preferences' => { 'channel_id' => channel.id, 'channel_screen_name' => channel.options[:user][:screen_name], }, } end it 'creates a new ticket' do expect { channel.process(payload) } .to change(Ticket, :count).by(1) end context 'for duplicate tweets' do before do channel.process( YAML.safe_load(File.read(payload_file), [ActiveSupport::HashWithIndifferentAccess]) ) end it 'does not create duplicate ticket' do expect { channel.process(payload) } .to not_change(Ticket, :count) .and not_change(Ticket::Article, :count) end end context 'in response to existing tweet thread' do let(:payload_file) { Rails.root.join('test/data/twitter/webhook_events/tweet_create-response.yml') } let(:parent_tweet_payload) do YAML.safe_load( File.read(Rails.root.join('test/data/twitter/webhook_events/tweet_create-user_mention.yml')), [ActiveSupport::HashWithIndifferentAccess] ) end context 'that hasn’t been imported yet', :use_vcr do it 'creates a new ticket' do expect { channel.process(payload) } .to change(Ticket, :count).by(1) end it 'retrieves the parent tweet via the Twitter API' do expect { channel.process(payload) } .to change(Ticket::Article, :count).by(2) expect(Ticket::Article.second_to_last.body).to eq(parent_tweet_payload[:tweet_create_events].first[:text]) end context 'after parent tweet has been deleted' do before do payload[:tweet_create_events].first[:in_reply_to_status_id] = 1207610954160037890 # rubocop:disable Style/NumericLiterals payload[:tweet_create_events].first[:in_reply_to_status_id_str] = '1207610954160037890' end it 'creates a new ticket' do expect { channel.process(payload) } .to change(Ticket, :count).by(1) end it 'silently ignores error when retrieving parent tweet' do expect { channel.process(payload) }.to not_raise_error end end end context 'that was previously imported' do # import parent tweet before { channel.process(parent_tweet_payload) } it 'uses existing ticket' do expect { channel.process(payload) } .to not_change(Ticket, :count) .and not_change { Ticket.last.state } end context 'and marked "closed" / "merged" / "removed" / "pending reminder" / "pending close"' do before { Ticket.last.update(state: Ticket::State.find_by(name: 'closed')) } it 'sets existing ticket to "open"' do expect { channel.process(payload) } .to not_change(Ticket, :count) .and change { Ticket.last.state.name }.to('open') end end end end end describe 'article creation' do let(:article_attributes) do # NOTE: missing "ticket_id" (because the value is generated as part of the #process method) { 'from' => "@#{payload[:tweet_create_events].first[:user][:screen_name]}", 'to' => "@#{payload[:tweet_create_events].first[:entities][:user_mentions].first[:screen_name]}", 'body' => payload[:tweet_create_events].first[:text], 'message_id' => payload[:tweet_create_events].first[:id_str], 'in_reply_to' => payload[:tweet_create_events].first[:in_reply_to_status_id], 'type_id' => Ticket::Article::Type.find_by(name: 'twitter status').id, 'sender_id' => Ticket::Article::Sender.find_by(name: 'Customer').id, 'internal' => false, 'preferences' => { 'twitter' => twitter_prefs, 'links' => link_array } } end let(:twitter_prefs) do { 'mention_ids' => payload[:tweet_create_events].first[:entities][:user_mentions].map { |um| um[:id] }, 'geo' => payload[:tweet_create_events].first[:geo].to_h, 'retweeted' => payload[:tweet_create_events].first[:retweeted], 'possibly_sensitive' => payload[:tweet_create_events].first[:possibly_sensitive], 'in_reply_to_user_id' => payload[:tweet_create_events].first[:in_reply_to_user_id], 'place' => payload[:tweet_create_events].first[:place].to_h, 'retweet_count' => payload[:tweet_create_events].first[:retweet_count], 'source' => payload[:tweet_create_events].first[:source], 'favorited' => payload[:tweet_create_events].first[:favorited], 'truncated' => payload[:tweet_create_events].first[:truncated], } end let(:link_array) do [ { 'url' => "https://twitter.com/_/status/#{payload[:tweet_create_events].first[:id]}", 'target' => '_blank', 'name' => 'on Twitter', }, ] end it 'creates a new article' do expect { channel.process(payload) } .to change(Ticket::Article, :count).by(1) .and change { Ticket::Article.exists?(article_attributes) }.to(true) end context 'when message mentions multiple users' do let(:payload_file) { Rails.root.join('test/data/twitter/webhook_events/tweet_create-user_mention_multiple.yml') } let(:mentionees) { "@#{payload[:tweet_create_events].first[:entities][:user_mentions].map { |um| um[:screen_name] }.join(', @')}" } it 'records all mentionees in comma-separated "to" attribute' do expect { channel.process(payload) } .to change { Ticket::Article.exists?(to: mentionees) }.to(true) end end context 'when message exceeds 140 characters' do let(:payload_file) { Rails.root.join('test/data/twitter/webhook_events/tweet_create-user_mention_extended.yml') } let(:full_body) { payload[:tweet_create_events].first[:extended_tweet][:full_text] } it 'records the full (extended) tweet body' do expect { channel.process(payload) } .to change { Ticket::Article.exists?(body: full_body) }.to(true) end end context 'when message contains shortened (t.co) url' do let(:payload_file) { Rails.root.join('test/data/twitter/webhook_events/tweet_create-user_mention_with_url.yml') } it 'replaces the t.co url for the original' do expect { channel.process(payload) } .to change { Ticket::Article.exists?(body: <<~BODY.chomp) }.to(true) @ScruffyMcG https://zammad.org/ BODY end end context 'when message contains a media attachment (e.g., JPG)' do let(:payload_file) { Rails.root.join('test/data/twitter/webhook_events/tweet_create-user_mention_with_media.yml') } it 'replaces the t.co url for the original' do expect { channel.process(payload) } .to change { Ticket::Article.exists?(body: <<~BODY.chomp) }.to(true) @ScruffyMcG https://twitter.com/pennbrooke1/status/1209101446706122752/photo/1 BODY end it 'stores it as an attachment on the article', :use_vcr do channel.process(payload) expect(Ticket::Article.last.attachments).to be_one end end end end context 'for outgoing tweet' do let(:payload_file) { Rails.root.join('test/data/twitter/webhook_events/tweet_create-user_mention_outgoing.yml') } describe 'ticket creation' do let(:ticket_attributes) do # NOTE: missing "customer_id" (because User.last changes before and after the method is called) { 'title' => payload[:tweet_create_events].first[:text], 'group_id' => channel.options[:sync][:direct_messages][:group_id], 'state' => Ticket::State.find_by(name: 'closed'), 'priority' => Ticket::Priority.find_by(default_create: true), 'preferences' => { 'channel_id' => channel.id, 'channel_screen_name' => channel.options[:user][:screen_name], }, } end it 'creates a closed ticket' do expect { channel.process(payload) } .to change(Ticket, :count).by(1) end end describe 'article creation' do let(:article_attributes) do # NOTE: missing "ticket_id" (because the value is generated as part of the #process method) { 'from' => "@#{payload[:tweet_create_events].first[:user][:screen_name]}", 'to' => "@#{payload[:tweet_create_events].first[:entities][:user_mentions].first[:screen_name]}", 'body' => payload[:tweet_create_events].first[:text], 'message_id' => payload[:tweet_create_events].first[:id_str], 'in_reply_to' => payload[:tweet_create_events].first[:in_reply_to_status_id], 'type_id' => Ticket::Article::Type.find_by(name: 'twitter status').id, 'sender_id' => Ticket::Article::Sender.find_by(name: 'Customer').id, 'internal' => false, 'preferences' => { 'twitter' => twitter_prefs, 'links' => link_array } } end let(:twitter_prefs) do { 'mention_ids' => payload[:tweet_create_events].first[:entities][:user_mentions].map { |um| um[:id] }, 'geo' => payload[:tweet_create_events].first[:geo].to_h, 'retweeted' => payload[:tweet_create_events].first[:retweeted], 'possibly_sensitive' => payload[:tweet_create_events].first[:possibly_sensitive], 'in_reply_to_user_id' => payload[:tweet_create_events].first[:in_reply_to_user_id], 'place' => payload[:tweet_create_events].first[:place].to_h, 'retweet_count' => payload[:tweet_create_events].first[:retweet_count], 'source' => payload[:tweet_create_events].first[:source], 'favorited' => payload[:tweet_create_events].first[:favorited], 'truncated' => payload[:tweet_create_events].first[:truncated], } end let(:link_array) do [ { 'url' => "https://twitter.com/_/status/#{payload[:tweet_create_events].first[:id]}", 'target' => '_blank', 'name' => 'on Twitter', }, ] end it 'creates a new article' do expect { channel.process(payload) } .to change(Ticket::Article, :count).by(1) .and change { Ticket::Article.exists?(article_attributes) }.to(true) end end end end describe '#send', :use_vcr do shared_examples 'for #send' do # Channel#deliver takes a hash in the following format # (see Observer::Ticket::Article::CommunicateTwitter::BackgroundJob#perform) # # Why not just accept the whole article? # Presumably so all channels have a consistent interface... # but it might be a good idea to let it accept both one day # (the "robustness principle") let(:delivery_payload) do { type: outgoing_tweet.type.name, to: outgoing_tweet.to, body: outgoing_tweet.body, in_reply_to: outgoing_tweet.in_reply_to } end describe 'Import Mode behavior' do before { Setting.set('import_mode', true) } it 'is a no-op' do expect(Twitter::REST::Client).not_to receive(:new) channel.deliver(delivery_payload) end end describe 'Twitter API authentication' do let(:consumer_credentials) do { consumer_key: external_credential.credentials[:consumer_key], consumer_secret: external_credential.credentials[:consumer_secret], } end let(:oauth_credentials) do { access_token: channel.options[:auth][:oauth_token], access_token_secret: channel.options[:auth][:oauth_token_secret], } end it 'uses consumer key/secret stored on ExternalCredential' do expect(Twitter::REST::Client) .to receive(:new).with(hash_including(consumer_credentials)) .and_call_original channel.deliver(delivery_payload) end it 'uses OAuth token/secret stored on #options hash' do expect(Twitter::REST::Client) .to receive(:new).with(hash_including(oauth_credentials)) .and_call_original channel.deliver(delivery_payload) end end describe 'Twitter API activity' do it 'creates a tweet/DM via the API' do channel.deliver(delivery_payload) expect(WebMock) .to have_requested(:post, "https://api.twitter.com/1.1#{endpoint}") .with(body: request_body) end it 'returns the created tweet/DM' do expect(channel.deliver(delivery_payload)).to match(return_value) end end end context 'for tweets' do let!(:outgoing_tweet) { create(:twitter_article) } let(:endpoint) { '/statuses/update.json' } let(:request_body) { <<~BODY.chomp } in_reply_to_status_id&status=#{URI.encode_www_form_component(outgoing_tweet.body)} BODY let(:return_value) { Twitter::Tweet } include_examples 'for #send' context 'in a thread' do let!(:outgoing_tweet) { create(:twitter_article, :reply) } let(:request_body) { <<~BODY.chomp } in_reply_to_status_id=#{outgoing_tweet.in_reply_to}&status=#{URI.encode_www_form_component(outgoing_tweet.body)} BODY it 'creates a tweet via the API' do channel.deliver(delivery_payload) expect(WebMock) .to have_requested(:post, "https://api.twitter.com/1.1#{endpoint}") .with(body: request_body) end end context 'containing an asterisk (workaround for sferik/twitter #677)' do let!(:outgoing_tweet) { create(:twitter_article, body: 'foo * bar') } let(:request_body) { <<~BODY.chomp } in_reply_to_status_id&status=#{URI.encode_www_form_component('foo * bar')} BODY it 'converts it to a full-width asterisk (U+FF0A)' do channel.deliver(delivery_payload) expect(WebMock) .to have_requested(:post, "https://api.twitter.com/1.1#{endpoint}") .with(body: request_body) end end end context 'for DMs' do let!(:outgoing_tweet) { create(:twitter_dm_article, :pending_delivery) } let(:endpoint) { '/direct_messages/events/new.json' } let(:request_body) { <<~BODY.chomp } {"event":{"type":"message_create","message_create":{"target":{"recipient_id":"#{Authorization.last.uid}"},"message_data":{"text":"#{outgoing_tweet.body}"}}}} BODY let(:return_value) { { event: hash_including(type: 'message_create') } } include_examples 'for #send' end end end