# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/ require 'rails_helper' RSpec.describe 'Ticket views', type: :system, authenticated_as: :authenticate do def authenticate true end context 'macros' do let(:group1) { create :group } let(:group2) { create :group } let(:macro_without_group) { create :macro } let(:macro_note) { create :macro, perform: { 'article.note'=>{ 'body' => 'macro body', 'internal' => 'true', 'subject' => 'macro note' } } } let(:macro_group1) { create :macro, groups: [group1] } let(:macro_group2) { create :macro, groups: [group2] } let(:ticket1) { create :ticket, group: group1 } let(:ticket2) { create :ticket, group: group2 } describe 'group-dependent macros' do let(:agent) { create(:agent, groups: Group.all) } def authenticate ticket1 && ticket2 macro_without_group && macro_group1 && macro_group2 agent end it 'shows only non-group macro when ticket does not match any group macros' do visit '#ticket/view/all_open' within(:active_content) do display_macro_batches Ticket.first expect(page).to have_selector(:macro_batch, macro_without_group.id) .and(have_no_selector(:macro_batch, macro_group1.id)) .and(have_no_selector(:macro_batch, macro_group2.id)) end end it 'shows non-group and matching group macros for matching ticket' do visit '#ticket/view/all_open' within(:active_content) do display_macro_batches ticket1 expect(page).to have_selector(:macro_batch, macro_without_group.id) .and(have_selector(:macro_batch, macro_group1.id)) .and(have_no_selector(:macro_batch, macro_group2.id)) end end end describe 'macro article creation' do def authenticate macro_note true end it 'can use macro to create article' do visit '#ticket/view/all_open' within(:active_content) do display_macro_batches Ticket.first move_mouse_to find(:macro_batch, macro_note.id) release_mouse expect do wait.until { Ticket.first.articles.last.subject == 'macro note' } end.not_to raise_error end end end context 'when saving is blocked by one of selected tickets' do let(:ticket) { Ticket.first } let(:core_workflow_action) { { 'ticket.priority_id': { operator: 'remove_option', remove_option: '3' } } } let(:core_workflow) { create(:core_workflow, :active_and_screen, :perform_action) } let(:macro_perform) do { 'ticket.priority_id': { pre_condition: 'specific', value: 3.to_s } } end let(:macro_priority) { create :macro, perform: macro_perform } def authenticate core_workflow && macro_priority && ticket1 true end it 'shows modal with blocking ticket title' do visit '#ticket/view/all_open' within(:active_content) do display_macro_batches ticket move_mouse_to find(:macro_batch, macro_priority.id) release_mouse in_modal disappears: false do expect(page).to have_text(ticket.title) end end end end context 'with macro batch overlay' do shared_examples "adding 'small' class to macro element" do it 'adds a "small" class to the macro element' do within(:active_content) do display_macro_batches Ticket.first expect(page).to have_selector('.batch-overlay-macro-entry.small') end end end shared_examples "not adding 'small' class to macro element" do it 'does not add a "small" class to the macro element' do within(:active_content) do display_macro_batches Ticket.first expect(page).to have_no_selector('.batch-overlay-macro-entry.small') end end end shared_examples 'showing all macros' do it 'shows all macros' do within(:active_content) do display_macro_batches Ticket.first expect(page).to have_selector('.batch-overlay-macro-entry', count: all) end end end shared_examples 'showing some macros' do |count| it 'shows all macros' do within(:active_content) do display_macro_batches Ticket.first expect(page).to have_selector('.batch-overlay-macro-entry', count: count) end end end shared_examples 'show macros batch overlay' do def authenticate Macro.destroy_all && (create_list :macro, all) true end before do page.current_window.resize_to(width, height) visit '#ticket/view/all_open' end context 'with few macros' do let(:all) { 15 } context 'when on large screen' do let(:width) { 1520 } let(:height) { 1040 } it_behaves_like 'showing all macros' it_behaves_like "not adding 'small' class to macro element" end context 'when on small screen' do let(:width) { 1020 } let(:height) { 1040 } it_behaves_like 'showing all macros' it_behaves_like "not adding 'small' class to macro element" end end context 'with many macros' do let(:all) { 50 } context 'when on large screen' do let(:width) { 1520 } let(:height) { 1040 } it_behaves_like 'showing some macros', 32 end context 'when on small screen' do let(:width) { 1020 } let(:height) { 1040 } it_behaves_like 'showing some macros', 30 it_behaves_like "adding 'small' class to macro element" end end end include_examples 'show macros batch overlay' end end context 'when performing a Bulk action' do context 'when creating a Note', authenticated_as: :user do let(:group) { create :group } let(:user) { create :admin, groups: [group] } let(:ticket1) { create(:ticket, state_name: 'open', owner: user, group: group) } let(:ticket2) { create(:ticket, state_name: 'open', owner: user, group: group) } let(:note) { Faker::Lorem.sentence } it 'adds note to all selected tickets' do ticket1 && ticket2 visit 'ticket/view/my_assigned' within :active_content do all('.js-checkbox-field', count: 2).each(&:click) click '.js-confirm' find('.js-confirm-step textarea').fill_in with: note click '.js-submit' end expect do wait.until { [ ticket1.articles.last&.body, ticket2.articles.last&.body ] == [note, note] } end.not_to raise_error end end # https://github.com/zammad/zammad/issues/3568 # We need a manual ticket creation to test the correct behaviour of the bulk functionality, because of some # leftovers after the creation in the the javascript assets store. context 'when performed a manual Ticket creation', authenticated_as: :agent do let(:customer) { create(:customer) } let(:group) { Group.find_by(name: 'Users') } let(:agent) { create(:agent, groups: [group]) } let!(:template) { create(:template, :dummy_data, group: group, owner: agent, customer: customer) } before do visit 'ticket/create' within(:active_content) do use_template(template) click('.js-submit') find('.ticket-article-item') end end it 'check that no duplicated article was created after usage of bulk action' do click('.menu-item[href="#ticket/view"]') created_ticket_id = Ticket.last.id within(:active_content) do click("tr[data-id='#{created_ticket_id}'] .js-checkbox-field") find('select[name="priority_id"] option[value="1"]').select_option click('.js-confirm') click('.js-submit') await_empty_ajax_queue # Check if still only one article exists on the ticket. click("tr[data-id='#{created_ticket_id}'] a") expect(page).to have_css('.ticket-article-item', count: 1) end end end context 'when saving is blocked by one of selected tickets', authenticated_as: :pre_authentication do let(:core_workflow) { create(:core_workflow, :active_and_screen, :perform_action) } let(:ticket1) { create :ticket, group: Group.first } def pre_authentication core_workflow && ticket1 true end it 'shows modal with blocking ticket title' do visit 'ticket/view/all_open' within(:active_content) do find("tr[data-id='#{ticket1.id}']").check('bulk', allow_label_click: true) select '3 high', from: 'priority_id' click '.js-confirm' click '.js-submit' in_modal disappears: false do expect(page).to have_text(ticket1.title) end end end end end context 'Setting "ui_table_group_by_show_count"', authenticated_as: :authenticate, db_strategy: :reset do let(:custom_attribute) { create :object_manager_attribute_select, name: 'grouptest' } let(:tickets) do [ create(:ticket, group: Group.find_by(name: 'Users')), create(:ticket, group: Group.find_by(name: 'Users'), grouptest: 'key_1'), create(:ticket, group: Group.find_by(name: 'Users'), grouptest: 'key_2'), create(:ticket, group: Group.find_by(name: 'Users'), grouptest: 'key_1') ] end def authenticate custom_attribute ObjectManager::Attribute.migration_execute tickets Overview.find_by(name: 'Open Tickets').update(group_by: custom_attribute.name) Setting.set('ui_table_group_by_show_count', true) true end it 'shows correct ticket counts' do visit 'ticket/view/all_open' within(:active_content) do expect(page).to have_css('.js-tableBody td b', text: '(1)') .and(have_css('.js-tableBody td b', text: 'value_1 (2)')) .and(have_css('.js-tableBody td b', text: 'value_2 (1)')) end end end context 'Customer', authenticated_as: :authenticate do let(:customer) { create(:customer, :with_org) } let(:ticket) { create(:ticket, customer: customer) } def authenticate ticket customer end it 'shows ticket in my tickets' do visit 'ticket/view/my_tickets' expect(page).to have_text(ticket.title) end it 'shows ticket in my organization tickets' do visit 'ticket/view/my_tickets' click_on 'My Organization Tickets' expect(page).to have_text(ticket.title) end end describe 'Grouping by custom attribute', authenticated_as: :authenticate, db_strategy: :reset do def authenticate custom_attribute ObjectManager::Attribute.migration_execute tickets Overview.find_by(link: 'all_unassigned').update(group_by: custom_attribute.name) true end context 'when sorted by custom object date' do let(:custom_attribute) { create :object_manager_attribute_date, name: 'cdate' } let(:tickets) do [ create(:ticket, group: Group.find_by(name: 'Users'), cdate: '2021-08-18'), create(:ticket, group: Group.find_by(name: 'Users'), cdate: '2019-01-19'), create(:ticket, group: Group.find_by(name: 'Users'), cdate: '2018-01-17'), create(:ticket, group: Group.find_by(name: 'Users'), cdate: '2018-08-19') ] end it 'does show the values grouped and sorted by date key value (yyy-mm-dd) instead of display value' do visit 'ticket/view/all_unassigned' headers = all('.js-tableBody td[colspan="6"]').map(&:text) expect(headers).to eq ['01/17/2018', '08/19/2018', '01/19/2019', '08/18/2021', '-'] end end context 'when sorted by custom object select', authenticated_as: :authenticate, db_strategy: :reset do let(:custom_attribute) do create :object_manager_attribute_select, name: 'cselect', data_option_options: { 'a' => 'Zzz a', 'b' => 'Yyy b', 'c' => 'Xxx c', } end let(:tickets) do [ create(:ticket, group: Group.find_by(name: 'Users'), cselect: 'a'), create(:ticket, group: Group.find_by(name: 'Users'), cselect: 'b'), create(:ticket, group: Group.find_by(name: 'Users'), cselect: 'c') ] end it 'does show the values grouped and sorted by display value instead of key value' do visit 'ticket/view/all_unassigned' headers = all('.js-tableBody td[colspan="6"]').map(&:text) expect(headers).to eq ['-', 'Xxx c', 'Yyy b', 'Zzz a'] end end end end