Setting.create_if_not_exists( title: 'Application secret', name: 'application_secret', area: 'Core', description: 'Defines the random application secret.', options: {}, state: SecureRandom.hex(128), preferences: { permission: ['admin'], }, frontend: false ) Setting.create_if_not_exists( title: 'System Init Done', name: 'system_init_done', area: 'Core', description: 'Defines if application is in init mode.', options: {}, state: false, preferences: { online_service_disable: true }, frontend: true ) Setting.create_if_not_exists( title: 'App Version', name: 'app_version', area: 'Core::WebApp', description: 'Only used internally to propagate current web app version to clients.', options: {}, state: '', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'Maintenance Mode', name: 'maintenance_mode', area: 'Core::WebApp', description: 'Enable or disable the maintenance mode of Zammad. If enabled, all non-administrators get logged out and only administrators can start a new session.', options: {}, state: false, preferences: { permission: ['admin.maintenance'], }, frontend: true ) Setting.create_if_not_exists( title: 'Maintenance Login', name: 'maintenance_login', area: 'Core::WebApp', description: 'Put a message on the login page. To change it, click on the text area below and change it inline.', options: {}, state: false, preferences: { permission: ['admin.maintenance'], }, frontend: true ) Setting.create_if_not_exists( title: 'Maintenance Login', name: 'maintenance_login_message', area: 'Core::WebApp', description: 'Message for login page.', options: {}, state: 'Something about to share. Click here to change.', preferences: { permission: ['admin.maintenance'], }, frontend: true ) Setting.create_if_not_exists( title: 'Developer System', name: 'developer_mode', area: 'Core::Develop', description: 'Defines if application is in developer mode (useful for developer, all users have the same password, password reset will work without email delivery).', options: {}, state: false, preferences: { online_service_disable: true }, frontend: true ) Setting.create_if_not_exists( title: 'Online Service', name: 'system_online_service', area: 'Core', description: 'Defines if application is used as online service.', options: {}, state: false, preferences: { online_service_disable: true }, frontend: true ) Setting.create_if_not_exists( title: 'Product Name', name: 'product_name', area: 'System::Branding', description: 'Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.', options: { form: [ { display: '', null: false, name: 'product_name', tag: 'input', }, ], }, preferences: { render: true, prio: 1, placeholder: true, permission: ['admin.branding'], }, state: 'Zammad Helpdesk', frontend: true ) Setting.create_if_not_exists( title: 'Logo', name: 'product_logo', area: 'System::Branding', description: 'Defines the logo of the application, shown in the web interface.', options: { form: [ { display: '', null: false, name: 'product_logo', tag: 'input', }, ], }, preferences: { prio: 3, controller: 'SettingsAreaLogo', permission: ['admin.branding'], }, state: 'logo.svg', frontend: true ) Setting.create_if_not_exists( title: 'Organization', name: 'organization', area: 'System::Branding', description: 'Will be shown in the app and is included in email footers.', options: { form: [ { display: '', null: false, name: 'organization', tag: 'input', }, ], }, state: '', preferences: { prio: 2, placeholder: true, permission: ['admin.branding'], }, frontend: true ) Setting.create_or_update( title: 'Pretty Date', name: 'pretty_date_format', area: 'System::Branding', description: 'Defines pretty date format.', options: { form: [ { display: '', null: false, name: 'pretty_date_format', tag: 'select', options: { 'relative': 'relative - e. g. "2 hours ago" or "2 days and 15 minutes ago"', 'absolute': 'absolute - e. g. "Monday 09:30" or "Tuesday 23. Feb 14:20"', }, }, ], }, preferences: { render: true, prio: 10, permission: ['admin.branding'], }, state: 'relative', frontend: true ) options = {} (10..99).each { |item| options[item] = item } system_id = rand(10..99) Setting.create_if_not_exists( title: 'SystemID', name: 'system_id', area: 'System::Base', description: 'Defines the system identifier. Every ticket number contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of Zammad).', options: { form: [ { display: '', null: true, name: 'system_id', tag: 'select', options: options, }, ], }, state: system_id, preferences: { online_service_disable: true, placeholder: true, authentication: true, permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: 'Fully Qualified Domain Name', name: 'fqdn', area: 'System::Base', description: 'Defines the fully qualified domain name of the system. This setting is used as a variable, #{setting.fqdn} which is found in all forms of messaging used by the application, to build links to the tickets within your system.', options: { form: [ { display: '', null: false, name: 'fqdn', tag: 'input', }, ], }, state: 'zammad.example.com', preferences: { online_service_disable: true, placeholder: true, permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: 'Websocket port', name: 'websocket_port', area: 'System::WebSocket', description: 'Defines the port of the websocket server.', options: { form: [ { display: '', null: false, name: 'websocket_port', tag: 'input', }, ], }, state: '6042', preferences: { online_service_disable: true }, frontend: true ) Setting.create_if_not_exists( title: 'HTTP type', name: 'http_type', area: 'System::Base', description: 'Define the http protocol of your instance.', options: { form: [ { display: '', null: true, name: 'http_type', tag: 'select', options: { 'https' => 'https', 'http' => 'http', }, }, ], }, state: 'http', preferences: { online_service_disable: true, placeholder: true, permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: 'Storage Mechanism', name: 'storage_provider', area: 'System::Storage', description: '"Database" stores all attachments in the database (not recommended for storing large amounts of data). "Filesystem" stores the data in the filesystem. You can switch between the modules even on a system that is already in production without any loss of data.', options: { form: [ { display: '', null: true, name: 'storage_provider', tag: 'select', tranlate: true, options: { 'DB' => 'Database', 'File' => 'Filesystem', }, }, ], }, state: 'DB', preferences: { controller: 'SettingsAreaStorageProvider', online_service_disable: true, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'Image Service', name: 'image_backend', area: 'System::Services', description: 'Defines the backend for user and organization image lookups.', options: { form: [ { display: '', null: true, name: 'image_backend', tag: 'select', options: { '' => '-', 'Service::Image::Zammad' => 'Zammad Image Service', }, }, ], }, state: 'Service::Image::Zammad', preferences: { prio: 1, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'Geo IP Service', name: 'geo_ip_backend', area: 'System::Services', description: 'Defines the backend for geo IP lookups. Shows also location of an IP address if an IP address is shown.', options: { form: [ { display: '', null: true, name: 'geo_ip_backend', tag: 'select', options: { '' => '-', 'Service::GeoIp::Zammad' => 'Zammad GeoIP Service', }, }, ], }, state: 'Service::GeoIp::Zammad', preferences: { prio: 2, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'Geo Location Service', name: 'geo_location_backend', area: 'System::Services', description: 'Defines the backend for geo location lookups to store geo locations for addresses.', options: { form: [ { display: '', null: true, name: 'geo_location_backend', tag: 'select', options: { '' => '-', 'Service::GeoLocation::Gmaps' => 'Google Maps', }, }, ], }, state: 'Service::GeoLocation::Gmaps', preferences: { prio: 3, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'Geo Calendar Service', name: 'geo_calendar_backend', area: 'System::Services', description: 'Defines the backend for geo calendar lookups. Used for initial calendar succession.', options: { form: [ { display: '', null: true, name: 'geo_calendar_backend', tag: 'select', options: { '' => '-', 'Service::GeoCalendar::Zammad' => 'Zammad GeoCalendar Service', }, }, ], }, state: 'Service::GeoCalendar::Zammad', preferences: { prio: 2, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'Proxy Settings', name: 'proxy', area: 'System::Network', description: 'Address of the proxy server for http and https resources.', options: { form: [ { display: '', null: false, name: 'proxy', tag: 'input', placeholder: 'proxy.example.com:3128', }, ], }, state: '', preferences: { online_service_disable: true, controller: 'SettingsAreaProxy', prio: 1, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'Proxy User', name: 'proxy_username', area: 'System::Network', description: 'Username for proxy connection.', options: { form: [ { display: '', null: false, name: 'proxy_username', tag: 'input', }, ], }, state: '', preferences: { disabled: true, online_service_disable: true, prio: 2, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'Proxy Password', name: 'proxy_password', area: 'System::Network', description: 'Password for proxy connection.', options: { form: [ { display: '', null: false, name: 'proxy_password', tag: 'input', }, ], }, state: '', preferences: { disabled: true, online_service_disable: true, prio: 3, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'No Proxy', name: 'proxy_no', area: 'System::Network', description: 'No proxy for the following hosts.', options: { form: [ { display: '', null: false, name: 'proxy_no', tag: 'input', }, ], }, state: 'localhost,127.0.0.0,::1', preferences: { disabled: true, online_service_disable: true, prio: 4, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'Send client stats', name: 'ui_send_client_stats', area: 'System::UI', description: 'Send client stats/error message to central server to improve the usability.', options: { form: [ { display: '', null: true, name: 'ui_send_client_stats', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: 'Client storage', name: 'ui_client_storage', area: 'System::UI', description: 'Use client storage to cache data to enhance performance of application.', options: { form: [ { display: '', null: true, name: 'ui_client_storage', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 2, permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: 'Note - default visibility', name: 'ui_ticket_zoom_article_note_new_internal', area: 'UI::TicketZoom', description: 'Default visibility for new note.', options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_article_note_new_internal', tag: 'boolean', translate: true, options: { true => 'internal', false => 'public', }, }, ], }, state: true, preferences: { prio: 100, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: 'Email - subject field', name: 'ui_ticket_zoom_article_email_subject', area: 'UI::TicketZoom', description: 'Use subject field for emails. If disabled, the ticket title will be used as subject.', options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_article_email_subject', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 200, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: 'Email - full quote', name: 'ui_ticket_zoom_article_email_full_quote', area: 'UI::TicketZoom', description: 'Enable if you want to quote the full email in your answer. The quoted email will be put at the end of your answer. If you just want to quote a certain phrase, just mark the text and press reply (this feature is always available).', options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_article_email_full_quote', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 220, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: 'Twitter - tweet initials', name: 'ui_ticket_zoom_article_twitter_initials', area: 'UI::TicketZoom', description: 'Add sender initials to end of a tweet.', options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_article_twitter_initials', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 300, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: 'New User Accounts', name: 'user_create_account', area: 'Security::Base', description: 'Enables users to create their own account via web interface.', options: { form: [ { display: '', null: true, name: 'user_create_account', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { permission: ['admin.security'], }, frontend: true ) Setting.create_if_not_exists( title: 'Lost Password', name: 'user_lost_password', area: 'Security::Base', description: 'Activates lost password feature for users.', options: { form: [ { display: '', null: true, name: 'user_lost_password', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { permission: ['admin.security'], }, frontend: true ) Setting.create_if_not_exists( title: 'User email for muliple users', name: 'user_email_multiple_use', area: 'Model::User', description: 'Allow to use email address for muliple users.', options: { form: [ { display: '', null: true, name: 'user_email_multiple_use', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { permission: ['admin'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_ldap', area: 'Security::Authentication', description: 'Enables user authentication via %s.', preferences: { title_i18n: ['LDAP'], description_i18n: ['LDAP'], permission: ['admin.security'], }, state: { adapter: 'Auth::Ldap', host: 'localhost', port: 389, bind_dn: 'cn=Manager,dc=example,dc=org', bind_pw: 'example', uid: 'mail', base: 'dc=example,dc=org', always_filter: '', always_roles: %w(Admin Agent), always_groups: ['Users'], sync_params: { firstname: 'sn', lastname: 'givenName', email: 'mail', login: 'mail', }, }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_twitter', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via %s. Register your app first at [%s](%s).', options: { form: [ { display: '', null: true, name: 'auth_twitter', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_twitter_credentials'], title_i18n: ['Twitter'], description_i18n: ['Twitter', 'Twitter Developer Site', 'https://dev.twitter.com/apps'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Twitter App Credentials', name: 'auth_twitter_credentials', area: 'Security::ThirdPartyAuthentication::Twitter', description: 'App credentials for Twitter.', options: { form: [ { display: 'Twitter Key', null: true, name: 'key', tag: 'input', }, { display: 'Twitter Secret', null: true, name: 'secret', tag: 'input', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_facebook', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via %s. Register your app first at [%s](%s).', options: { form: [ { display: '', null: true, name: 'auth_facebook', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_facebook_credentials'], title_i18n: ['Facebook'], description_i18n: ['Facebook', 'Facebook Developer Site', 'https://developers.facebook.com/apps/'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Facebook App Credentials', name: 'auth_facebook_credentials', area: 'Security::ThirdPartyAuthentication::Facebook', description: 'App credentials for Facebook.', options: { form: [ { display: 'App ID', null: true, name: 'app_id', tag: 'input', }, { display: 'App Secret', null: true, name: 'app_secret', tag: 'input', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_google_oauth2', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via %s. Register your app first at [%s](%s).', options: { form: [ { display: '', null: true, name: 'auth_google_oauth2', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_google_oauth2_credentials'], title_i18n: ['Google'], description_i18n: ['Google', 'Google API Console Site', 'https://console.developers.google.com/apis/credentials'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Google App Credentials', name: 'auth_google_oauth2_credentials', area: 'Security::ThirdPartyAuthentication::Google', description: 'Enables user authentication via Google.', options: { form: [ { display: 'Client ID', null: true, name: 'client_id', tag: 'input', }, { display: 'Client Secret', null: true, name: 'client_secret', tag: 'input', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_linkedin', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via %s. Register your app first at [%s](%s).', options: { form: [ { display: '', null: true, name: 'auth_linkedin', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_linkedin_credentials'], title_i18n: ['LinkedIn'], description_i18n: ['LinkedIn', 'Linkedin Developer Site', 'https://www.linkedin.com/developer/apps'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'LinkedIn App Credentials', name: 'auth_linkedin_credentials', area: 'Security::ThirdPartyAuthentication::Linkedin', description: 'Enables user authentication via LinkedIn.', options: { form: [ { display: 'App ID', null: true, name: 'app_id', tag: 'input', }, { display: 'App Secret', null: true, name: 'app_secret', tag: 'input', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_github', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via %s. Register your app first at [%s](%s).', options: { form: [ { display: '', null: true, name: 'auth_github', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_github_credentials'], title_i18n: ['Github'], description_i18n: ['Github', 'Github OAuth Applications', 'https://github.com/settings/applications'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Github App Credentials', name: 'auth_github_credentials', area: 'Security::ThirdPartyAuthentication::Github', description: 'Enables user authentication via Github.', options: { form: [ { display: 'App ID', null: true, name: 'app_id', tag: 'input', }, { display: 'App Secret', null: true, name: 'app_secret', tag: 'input', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_gitlab', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via %s. Register your app first at [%s](%s).', options: { form: [ { display: '', null: true, name: 'auth_gitlab', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_gitlab_credentials'], title_i18n: ['Gitlab'], description_i18n: ['Gitlab', 'Gitlab Applications', 'https://your-gitlab-host/admin/applications'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Gitlab App Credentials', name: 'auth_gitlab_credentials', area: 'Security::ThirdPartyAuthentication::Gitlab', description: 'Enables user authentication via Gitlab.', options: { form: [ { display: 'App ID', null: true, name: 'app_id', tag: 'input', }, { display: 'App Secret', null: true, name: 'app_secret', tag: 'input', }, { display: 'Site', null: true, name: 'site', tag: 'input', placeholder: 'https://gitlab.YOURDOMAIN.com', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_microsoft_office365', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via %s. Register your app first at [%s](%s).', options: { form: [ { display: '', null: true, name: 'auth_microsoft_office365', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_microsoft_office365_credentials'], title_i18n: ['Office 365'], description_i18n: ['Office 365', 'Microsoft Application Registration Portal', 'https://apps.dev.microsoft.com'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Office 365 App Credentials', name: 'auth_microsoft_office365_credentials', area: 'Security::ThirdPartyAuthentication::Office365', description: 'Enables user authentication via Office 365.', options: { form: [ { display: 'App ID', null: true, name: 'app_id', tag: 'input', }, { display: 'App Secret', null: true, name: 'app_secret', tag: 'input', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_oauth2', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via generic OAuth2. Register your app first.', options: { form: [ { display: '', null: true, name: 'auth_oauth2', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_oauth2_credentials'], title_i18n: ['Generic OAuth2'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Generic OAuth2 App Credentials', name: 'auth_oauth2_credentials', area: 'Security::ThirdPartyAuthentication::GenericOAuth', description: 'Enables user authentication via generic OAuth2.', options: { form: [ { display: 'Name', null: true, name: 'name', tag: 'input', placeholder: 'Some Provider Name', }, { display: 'App ID', null: true, name: 'app_id', tag: 'input', }, { display: 'App Secret', null: true, name: 'app_secret', tag: 'input', }, { display: 'Site', null: true, name: 'site', tag: 'input', placeholder: 'https://oauth.YOURDOMAIN.com', }, { display: 'authorize_url', null: true, name: 'authorize_url', tag: 'input', placeholder: '/oauth/authorize', }, { display: 'token_url', null: true, name: 'token_url', tag: 'input', placeholder: '/oauth/token', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Minimum length', name: 'password_min_size', area: 'Security::Password', description: 'Password needs to have at least a minimal number of characters.', options: { form: [ { display: '', null: true, name: 'password_min_size', tag: 'select', options: { 4 => ' 4', 5 => ' 5', 6 => ' 6', 7 => ' 7', 8 => ' 8', 9 => ' 9', 10 => '10', 11 => '11', 12 => '12', 13 => '13', 14 => '14', 15 => '15', 16 => '16', 17 => '17', 18 => '18', 19 => '19', 20 => '20', }, }, ], }, state: 6, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: '2 lower and 2 upper characters', name: 'password_min_2_lower_2_upper_characters', area: 'Security::Password', description: 'Password needs to contain 2 lower and 2 upper characters.', options: { form: [ { display: '', null: true, name: 'password_min_2_lower_2_upper_characters', tag: 'select', options: { 1 => 'yes', 0 => 'no', }, }, ], }, state: 0, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Digit required', name: 'password_need_digit', area: 'Security::Password', description: 'Password needs to contain at least one digit.', options: { form: [ { display: 'Needed', null: true, name: 'password_need_digit', tag: 'select', options: { 1 => 'yes', 0 => 'no', }, }, ], }, state: 1, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Maximum failed logins', name: 'password_max_login_failed', area: 'Security::Password', description: 'Number of failed logins after account will be deactivated.', options: { form: [ { display: '', null: true, name: 'password_max_login_failed', tag: 'select', options: { 4 => ' 4', 5 => ' 5', 6 => ' 6', 7 => ' 7', 8 => ' 8', 9 => ' 9', 10 => '10', 11 => '11', 13 => '13', 14 => '14', 15 => '15', 16 => '16', 17 => '17', 18 => '18', 19 => '19', 20 => '20', }, }, ], }, state: 10, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Ticket Hook', name: 'ticket_hook', area: 'Ticket::Base', description: 'The identifier for a ticket, e. g. Ticket#, Call#, MyTicket#. The default is Ticket#.', options: { form: [ { display: '', null: false, name: 'ticket_hook', tag: 'input', }, ], }, preferences: { render: true, placeholder: true, authentication: true, permission: ['admin.ticket'], }, state: 'Ticket#', frontend: true ) Setting.create_if_not_exists( title: 'Ticket Hook Divider', name: 'ticket_hook_divider', area: 'Ticket::Base::Shadow', description: 'The divider between TicketHook and ticket number. E. g. \': \'.', options: { form: [ { display: '', null: true, name: 'ticket_hook_divider', tag: 'input', }, ], }, state: '', preferences: { permission: ['admin.ticket'], }, frontend: false ) Setting.create_if_not_exists( title: 'Ticket Hook Position', name: 'ticket_hook_position', area: 'Ticket::Base', description: "The format of the subject. * **Right** means **Some Subject [Ticket#12345]** * **Left** means **[Ticket#12345] Some Subject** * **None** means **Some Subject** (without ticket number). In the last case you should enable *postmaster_follow_up_search_in* to recognize follow-ups based on email headers and/or body.", options: { form: [ { display: '', null: true, name: 'ticket_hook_position', tag: 'select', translate: true, options: { 'left' => 'left', 'right' => 'right', 'none' => 'none', }, }, ], }, state: 'right', preferences: { controller: 'SettingsAreaTicketHookPosition', permission: ['admin.ticket'], }, frontend: false ) Setting.create_if_not_exists( title: 'Ticket Number Format', name: 'ticket_number', area: 'Ticket::Number', description: "Selects the ticket number generator module. * **Increment** increments the ticket number, the SystemID and the counter are used with SystemID.Counter format (e.g. 1010138, 1010139). * With **Date** the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 201206231010138, 201206231010139).", options: { form: [ { display: '', null: true, name: 'ticket_number', tag: 'select', translate: true, options: { 'Ticket::Number::Increment' => 'Increment (SystemID.Counter)', 'Ticket::Number::Date' => 'Date (Year.Month.Day.SystemID.Counter)', }, }, ], }, state: 'Ticket::Number::Increment', preferences: { settings_included: %w(ticket_number_increment ticket_number_date), controller: 'SettingsAreaTicketNumber', permission: ['admin.ticket'], }, frontend: false ) Setting.create_if_not_exists( title: 'Ticket Number Increment', name: 'ticket_number_increment', area: 'Ticket::Number', description: '-', options: { form: [ { display: 'Checksum', null: true, name: 'checksum', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, { display: 'Min. size of number', null: true, name: 'min_size', tag: 'select', options: { 1 => ' 1', 2 => ' 2', 3 => ' 3', 4 => ' 4', 5 => ' 5', 6 => ' 6', 7 => ' 7', 8 => ' 8', 9 => ' 9', 10 => '10', 11 => '11', 12 => '12', 13 => '13', 14 => '14', 15 => '15', 16 => '16', 17 => '17', 18 => '18', 19 => '19', 20 => '20', }, }, ], }, state: { checksum: false, min_size: 5, }, preferences: { permission: ['admin.ticket'], hidden: true, }, frontend: false ) Setting.create_if_not_exists( title: 'Ticket Number Increment Date', name: 'ticket_number_date', area: 'Ticket::Number', description: '-', options: { form: [ { display: 'Checksum', null: true, name: 'checksum', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: { checksum: false }, preferences: { permission: ['admin.ticket'], hidden: true, }, frontend: false ) Setting.create_if_not_exists( title: 'Enable Ticket creation', name: 'customer_ticket_create', area: 'CustomerWeb::Base', description: 'Defines if a customer can create tickets via the web interface.', options: { form: [ { display: '', null: true, name: 'customer_ticket_create', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { authentication: true, permission: ['admin.channel_web'], }, frontend: true ) Setting.create_if_not_exists( title: 'Group selection for Ticket creation', name: 'customer_ticket_create_group_ids', area: 'CustomerWeb::Base', description: 'Defines groups for which a customer can create tickets via web interface. "-" means all groups are available.', options: { form: [ { display: '', null: true, name: 'group_ids', tag: 'select', multiple: true, nulloption: true, relation: 'Group', }, ], }, state: '', preferences: { authentication: true, permission: ['admin.channel_web'], }, frontend: true ) Setting.create_if_not_exists( title: 'Enable Ticket creation', name: 'form_ticket_create', area: 'Form::Base', description: 'Defines if tickets can be created via web form.', options: { form: [ { display: '', null: true, name: 'form_ticket_create', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { permission: ['admin.channel_formular'], }, frontend: false, ) group = Group.where(active: true).first if !group group = Group.first end group_id = 1 if group group_id = group.id end Setting.create_if_not_exists( title: 'Group selection for Ticket creation', name: 'form_ticket_create_group_id', area: 'Form::Base', description: 'Defines if group of created tickets via web form.', options: { form: [ { display: '', null: true, name: 'form_ticket_create_group_id', tag: 'select', relation: 'Group', }, ], }, state: group_id, preferences: { permission: ['admin.channel_formular'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Limit tickets by ip per hour', name: 'form_ticket_create_by_ip_per_hour', area: 'Form::Base', description: 'Defines limit of tickets by ip per hour via web form.', options: { form: [ { display: '', null: true, name: 'form_ticket_create_by_ip_per_hour', tag: 'input', }, ], }, state: 20, preferences: { permission: ['admin.channel_formular'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Limit tickets by ip per day', name: 'form_ticket_create_by_ip_per_day', area: 'Form::Base', description: 'Defines limit of tickets by ip per day via web form.', options: { form: [ { display: '', null: true, name: 'form_ticket_create_by_ip_per_day', tag: 'input', }, ], }, state: 240, preferences: { permission: ['admin.channel_formular'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Limit tickets per day', name: 'form_ticket_create_per_day', area: 'Form::Base', description: 'Defines limit of tickets per day via web form.', options: { form: [ { display: '', null: true, name: 'form_ticket_create_per_day', tag: 'input', }, ], }, state: 5000, preferences: { permission: ['admin.channel_formular'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Ticket Subject Size', name: 'ticket_subject_size', area: 'Email::Base', description: 'Max. length of the subject in an email reply.', options: { form: [ { display: '', null: false, name: 'ticket_subject_size', tag: 'input', }, ], }, state: '110', preferences: { permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Ticket Subject Reply', name: 'ticket_subject_re', area: 'Email::Base', description: 'The text at the beginning of the subject in an email reply, e. g. RE, AW, or AS.', options: { form: [ { display: '', null: true, name: 'ticket_subject_re', tag: 'input', }, ], }, state: 'RE', preferences: { permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Sender Format', name: 'ticket_define_email_from', area: 'Email::Base', description: 'Defines how the From field of emails (sent from answers and email tickets) should look like.', options: { form: [ { display: '', null: true, name: 'ticket_define_email_from', tag: 'select', options: { SystemAddressName: 'System Address Display Name', AgentNameSystemAddressName: 'Agent Name + FromSeparator + System Address Display Name', }, }, ], }, state: 'AgentNameSystemAddressName', preferences: { permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Sender Format Separator', name: 'ticket_define_email_from_separator', area: 'Email::Base', description: 'Defines the separator between the agent\'s real name and the given group email address.', options: { form: [ { display: '', null: false, name: 'ticket_define_email_from_separator', tag: 'input', }, ], }, state: 'via', preferences: { permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Maximum Email Size', name: 'postmaster_max_size', area: 'Email::Base', description: 'Maximum size in MB of emails.', options: { form: [ { display: '', null: true, name: 'postmaster_max_size', tag: 'select', options: { 1 => ' 1', 2 => ' 2', 3 => ' 3', 4 => ' 4', 5 => ' 5', 6 => ' 6', 7 => ' 7', 8 => ' 8', 9 => ' 9', 10 => ' 10', 15 => ' 15', 20 => ' 20', 25 => ' 25', 30 => ' 30', 35 => ' 35', 40 => ' 40', 45 => ' 45', 50 => ' 50', 60 => ' 60', 70 => ' 70', 80 => ' 80', 90 => ' 90', 100 => '100', 125 => '125', 150 => '150', }, }, ], }, state: 10, preferences: { online_service_disable: true, permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Additional follow-up detection', name: 'postmaster_follow_up_search_in', area: 'Email::Base', description: 'By default the follow-up check is done via the subject of an email. With this setting you can add more fields for which the follow-up check will be executed.', options: { form: [ { display: '', null: true, name: 'postmaster_follow_up_search_in', tag: 'checkbox', options: { 'references' => 'References - Search for follow up also in In-Reply-To or References headers.', 'body' => 'Body - Search for follow up also in mail body.', 'attachment' => 'Attachment - Search for follow up also in attachments.', }, }, ], }, state: [], preferences: { permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Sender based on Reply-To header', name: 'postmaster_sender_based_on_reply_to', area: 'Email::Base', description: 'Set/overwrite sender/from of email based on reply-to header. Useful to set correct customer if email is received from a third party system on behalf of a customer.', options: { form: [ { display: '', null: true, name: 'postmaster_sender_based_on_reply_to', tag: 'select', options: { '' => '-', 'as_sender_of_email' => 'Take reply-to header as sender/from of email.', 'as_sender_of_email_use_from_realname' => 'Take reply-to header as sender/from of email and use realname of origin from.', }, }, ], }, state: [], preferences: { permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Notification Sender', name: 'notification_sender', area: 'Email::Base', description: 'Defines the sender of email notifications.', options: { form: [ { display: '', null: false, name: 'notification_sender', tag: 'input', }, ], }, state: 'Notification Master ', preferences: { online_service_disable: true, permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Block Notifications', name: 'send_no_auto_response_reg_exp', area: 'Email::Base', description: 'If this regex matches, no notification will be sent by the sender.', options: { form: [ { display: '', null: false, name: 'send_no_auto_response_reg_exp', tag: 'input', }, ], }, state: '(mailer-daemon|postmaster|abuse|root|noreply|noreply.+?|no-reply|no-reply.+?)@.+?\..+?', preferences: { online_service_disable: true, permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'API Token Access', name: 'api_token_access', area: 'API::Base', description: 'Enable REST API using tokens (not username/email address and password). Each user needs to create its own access tokens in user profile.', options: { form: [ { display: '', null: true, name: 'api_token_access', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { permission: ['admin.api'], }, frontend: false ) Setting.create_if_not_exists( title: 'API Password Access', name: 'api_password_access', area: 'API::Base', description: 'Enable REST API access using the username/email address and password for the authentication user.', options: { form: [ { display: '', null: true, name: 'api_password_access', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { permission: ['admin.api'], }, frontend: false ) Setting.create_if_not_exists( title: 'Monitoring Token', name: 'monitoring_token', area: 'HealthCheck::Base', description: 'Token for monitoring.', options: { form: [ { display: '', null: false, name: 'monitoring_token', tag: 'input', }, ], }, state: SecureRandom.urlsafe_base64(40), preferences: { permission: ['admin.monitoring'], }, frontend: false ) Setting.create_if_not_exists( title: 'Enable Chat', name: 'chat', area: 'Chat::Base', description: 'Enable/disable online chat.', options: { form: [ { display: '', null: true, name: 'chat', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { trigger: ['menu:render', 'chat:rerender'], permission: ['admin.channel_chat'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Agent idle timeout', name: 'chat_agent_idle_timeout', area: 'Chat::Extended', description: 'Idle timeout in seconds until agent is set offline automatically.', options: { form: [ { display: '', null: false, name: 'chat_agent_idle_timeout', tag: 'input', }, ], }, state: '120', preferences: { permission: ['admin.channel_chat'], }, frontend: true ) Setting.create_if_not_exists( title: 'Defines searchable models.', name: 'models_searchable', area: 'Models::Base', description: 'Defines the searchable models.', options: {}, state: [], preferences: { authentication: true, }, frontend: true, ) Setting.create_if_not_exists( title: 'Default Screen', name: 'default_controller', area: 'Core', description: 'Defines the default screen.', options: {}, state: '#dashboard', frontend: true ) Setting.create_if_not_exists( title: 'Elasticsearch Endpoint URL', name: 'es_url', area: 'SearchIndex::Elasticsearch', description: 'Defines endpoint of Elasticsearch.', state: '', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'Elasticsearch Endpoint User', name: 'es_user', area: 'SearchIndex::Elasticsearch', description: 'Defines HTTP basic auth user of Elasticsearch.', state: '', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'Elasticsearch Endpoint Password', name: 'es_password', area: 'SearchIndex::Elasticsearch', description: 'Defines HTTP basic auth password of Elasticsearch.', state: '', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'Elasticsearch Endpoint Index', name: 'es_index', area: 'SearchIndex::Elasticsearch', description: 'Defines Elasticsearch index name.', state: 'zammad', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'Elasticsearch Attachment Extensions', name: 'es_attachment_ignore', area: 'SearchIndex::Elasticsearch', description: 'Defines attachment extensions which will be ignored by Elasticsearch.', state: [ '.png', '.jpg', '.jpeg', '.mpeg', '.mpg', '.mov', '.bin', '.exe', '.box', '.mbox' ], preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'Elasticsearch Attachment Size', name: 'es_attachment_max_size_in_mb', area: 'SearchIndex::Elasticsearch', description: 'Define max. attachment size for Elasticsearch.', state: 50, preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'Import Mode', name: 'import_mode', area: 'Import::Base', description: 'Puts Zammad into import mode (disables some triggers).', options: { form: [ { display: '', null: true, name: 'import_mode', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Import Backend', name: 'import_backend', area: 'Import::Base::Internal', description: 'Set backend which is being used for import.', options: {}, state: '', frontend: true ) Setting.create_if_not_exists( title: 'Ignore Escalation/SLA Information', name: 'import_ignore_sla', area: 'Import::Base', description: 'Ignore escalation/SLA information for import.', options: { form: [ { display: '', null: true, name: 'import_ignore_sla', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, frontend: false ) Setting.create_if_not_exists( title: 'Import Endpoint', name: 'import_otrs_endpoint', area: 'Import::OTRS', description: 'Defines OTRS endpoint to import users, tickets, states and articles.', options: { form: [ { display: '', null: false, name: 'import_otrs_endpoint', tag: 'input', }, ], }, state: 'http://otrs_host/otrs', frontend: false ) Setting.create_if_not_exists( title: 'Import Key', name: 'import_otrs_endpoint_key', area: 'Import::OTRS', description: 'Defines OTRS endpoint authentication key.', options: { form: [ { display: '', null: false, name: 'import_otrs_endpoint_key', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: 'Import User for HTTP basic authentication', name: 'import_otrs_user', area: 'Import::OTRS', description: 'Defines HTTP basic authentication user (only if OTRS is protected via HTTP basic auth).', options: { form: [ { display: '', null: true, name: 'import_otrs_user', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: 'Import Password for http basic authentication', name: 'import_otrs_password', area: 'Import::OTRS', description: 'Defines http basic authentication password (only if OTRS is protected via http basic auth).', options: { form: [ { display: '', null: true, name: 'import_otrs_password', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: 'Import Endpoint', name: 'import_zendesk_endpoint', area: 'Import::Zendesk', description: 'Defines Zendesk endpoint to import users, ticket, states and articles.', options: { form: [ { display: '', null: false, name: 'import_zendesk_endpoint', tag: 'input', }, ], }, state: 'https://yours.zendesk.com/api/v2', frontend: false ) Setting.create_if_not_exists( title: 'Import Key for requesting the Zendesk API', name: 'import_zendesk_endpoint_key', area: 'Import::Zendesk', description: 'Defines Zendesk endpoint authentication key.', options: { form: [ { display: '', null: false, name: 'import_zendesk_endpoint_key', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: 'Import User for requesting the Zendesk API', name: 'import_zendesk_endpoint_username', area: 'Import::Zendesk', description: 'Defines Zendesk endpoint authentication user.', options: { form: [ { display: '', null: true, name: 'import_zendesk_endpoint_username', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: 'Import Backends', name: 'import_backends', area: 'Import', description: 'A list of active import backends that get scheduled automatically.', options: {}, state: ['Import::Ldap', 'Import::Exchange'], preferences: { permission: ['admin'], }, frontend: false ) Setting.create_if_not_exists( title: 'Time Accounting', name: 'time_accounting', area: 'Web::Base', description: 'Enable time accounting.', options: { form: [ { display: '', null: true, name: 'time_accounting', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { authentication: true, permission: ['admin.time_accounting'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Time Accounting Selector', name: 'time_accounting_selector', area: 'Web::Base', description: 'Enable time accounting for these tickets.', options: { form: [ {}, ], }, preferences: { authentication: true, permission: ['admin.time_accounting'], }, state: {}, frontend: true ) Setting.create_if_not_exists( title: 'New Tags', name: 'tag_new', area: 'Web::Base', description: 'Allow users to create new tags.', options: { form: [ { display: '', null: true, name: 'tag_new', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { authentication: true, permission: ['admin.tag'], }, state: true, frontend: true ) Setting.create_if_not_exists( title: 'Default calendar tickets subscriptions', name: 'defaults_calendar_subscriptions_tickets', area: 'Defaults::CalendarSubscriptions', description: 'Defines the default calendar tickets subscription settings.', options: {}, state: { escalation: { own: true, not_assigned: false, }, new_open: { own: true, not_assigned: false, }, pending: { own: true, not_assigned: false, } }, preferences: { authentication: true, }, frontend: true ) Setting.create_if_not_exists( title: 'Defines translator identifier.', name: 'translator_key', area: 'i18n::translator_key', description: 'Defines the translator identifier for contributions.', options: {}, state: '', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0010_postmaster_filter_trusted', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to remove X-Zammad headers from not trusted sources.', options: {}, state: 'Channel::Filter::Trusted', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0011_postmaster_sender_based_on_reply_to', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to set the sender/from of emails based on reply-to header.', options: {}, state: 'Channel::Filter::ReplyToBasedSender', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0012_postmaster_filter_sender_is_system_address', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to check if email has been created by Zammad itself and will set the article sender.', options: {}, state: 'Channel::Filter::SenderIsSystemAddress', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0014_postmaster_filter_own_notification_loop_detection', area: 'Postmaster::PreFilter', description: 'Define postmaster filter to check if email is a own created notification email, then ignore it to prevent email loops.', options: {}, state: 'Channel::Filter::OwnNotificationLoopDetection', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0015_postmaster_filter_identify_sender', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to identify sender user.', options: {}, state: 'Channel::Filter::IdentifySender', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0020_postmaster_filter_auto_response_check', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to identify auto responses to prevent auto replies from Zammad.', options: {}, state: 'Channel::Filter::AutoResponseCheck', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0030_postmaster_filter_out_of_office_check', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to identify out-of-office emails for follow-up detection and keeping current ticket state.', options: {}, state: 'Channel::Filter::OutOfOfficeCheck', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0100_postmaster_filter_follow_up_check', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to identify follow-ups (based on admin settings).', options: {}, state: 'Channel::Filter::FollowUpCheck', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0110_postmaster_filter_follow_up_merged', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to identify follow-up ticket for merged tickets.', options: {}, state: 'Channel::Filter::FollowUpMerged', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0200_postmaster_filter_follow_up_possible_check', area: 'Postmaster::PreFilter', description: 'Define postmaster filter to check if follow ups get created (based on admin settings).', options: {}, state: 'Channel::Filter::FollowUpPossibleCheck', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0900_postmaster_filter_bounce_follow_up_check', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to identify postmaster bounced - to handle it as follow-up of the original ticket.', options: {}, state: 'Channel::Filter::BounceFollowUpCheck', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0950_postmaster_filter_bounce_delivery_permanent_failed', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to identify postmaster bounced - disable sending notification on permanent deleivery failed.', options: {}, state: 'Channel::Filter::BounceDeliveryPermanentFailed', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '1000_postmaster_filter_database_check', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter for filters managed via admin interface.', options: {}, state: 'Channel::Filter::Database', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '5000_postmaster_filter_icinga', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to manage Icinga (http://www.icinga.org) emails.', options: {}, state: 'Channel::Filter::Icinga', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '5100_postmaster_filter_nagios', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to manage Nagios (http://www.nagios.org) emails.', options: {}, state: 'Channel::Filter::Nagios', frontend: false ) Setting.create_if_not_exists( title: 'Icinga integration', name: 'icinga_integration', area: 'Integration::Switch', description: 'Defines if Icinga (http://www.icinga.org) is enabled or not.', options: { form: [ { display: '', null: true, name: 'icinga_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Sender', name: 'icinga_sender', area: 'Integration::Icinga', description: 'Defines the sender email address of Icinga emails.', options: { form: [ { display: '', null: false, name: 'icinga_sender', tag: 'input', placeholder: 'icinga@monitoring.example.com', }, ], }, state: 'icinga@monitoring.example.com', preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Auto close', name: 'icinga_auto_close', area: 'Integration::Icinga', description: 'Defines if tickets should be closed if service is recovered.', options: { form: [ { display: '', null: true, name: 'icinga_auto_close', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 3, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Auto close state', name: 'icinga_auto_close_state_id', area: 'Integration::Icinga', description: 'Defines the state of auto closed tickets.', options: { form: [ { display: '', null: false, name: 'icinga_auto_close_state_id', tag: 'select', relation: 'TicketState', }, ], }, state: 4, preferences: { prio: 4, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Nagios integration', name: 'nagios_integration', area: 'Integration::Switch', description: 'Defines if Nagios (http://www.nagios.org) is enabled or not.', options: { form: [ { display: '', null: true, name: 'nagios_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Sender', name: 'nagios_sender', area: 'Integration::Nagios', description: 'Defines the sender email address of Nagios emails.', options: { form: [ { display: '', null: false, name: 'nagios_sender', tag: 'input', placeholder: 'nagios@monitoring.example.com', }, ], }, state: 'nagios@monitoring.example.com', preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Auto close', name: 'nagios_auto_close', area: 'Integration::Nagios', description: 'Defines if tickets should be closed if service is recovered.', options: { form: [ { display: '', null: true, name: 'nagios_auto_close', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 3, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Auto close state', name: 'nagios_auto_close_state_id', area: 'Integration::Nagios', description: 'Defines the state of auto closed tickets.', options: { form: [ { display: '', null: false, name: 'nagios_auto_close_state_id', tag: 'select', relation: 'TicketState', }, ], }, state: 4, preferences: { prio: 4, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'LDAP integration', name: 'ldap_integration', area: 'Integration::Switch', description: 'Defines if LDAP is enabled or not.', options: { form: [ { display: '', null: true, name: 'ldap_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: 'Exchange config', name: 'exchange_config', area: 'Integration::Exchange', description: 'Defines the Exchange config.', options: {}, state: {}, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Exchange integration', name: 'exchange_integration', area: 'Integration::Switch', description: 'Defines if Exchange is enabled or not.', options: { form: [ { display: '', null: true, name: 'exchange_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: 'LDAP config', name: 'ldap_config', area: 'Integration::LDAP', description: 'Defines the LDAP config.', options: {}, state: {}, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Defines sync transaction backend.', name: '0100_trigger', area: 'Transaction::Backend::Sync', description: 'Defines the transaction backend to execute triggers.', options: {}, state: 'Transaction::Trigger', frontend: false ) Setting.create_if_not_exists( title: 'Defines transaction backend.', name: '0100_notification', area: 'Transaction::Backend::Async', description: 'Defines the transaction backend to send agent notifications.', options: {}, state: 'Transaction::Notification', frontend: false ) Setting.create_if_not_exists( title: 'Defines transaction backend.', name: '1000_signature_detection', area: 'Transaction::Backend::Async', description: 'Defines the transaction backend to detect customer signatures in emails.', options: {}, state: 'Transaction::SignatureDetection', frontend: false ) Setting.create_if_not_exists( title: 'Defines transaction backend.', name: '6000_slack_webhook', area: 'Transaction::Backend::Async', description: 'Defines the transaction backend which posts messages to Slack (http://www.slack.com).', options: {}, state: 'Transaction::Slack', frontend: false ) Setting.create_if_not_exists( title: 'Slack integration', name: 'slack_integration', area: 'Integration::Switch', description: 'Defines if Slack (http://www.slack.org) is enabled or not.', options: { form: [ { display: '', null: true, name: 'slack_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Slack config', name: 'slack_config', area: 'Integration::Slack', description: 'Defines the slack config.', options: {}, state: { items: [] }, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'sipgate.io integration', name: 'sipgate_integration', area: 'Integration::Switch', description: 'Defines if sipgate.io (http://www.sipgate.io) is enabled or not.', options: { form: [ { display: '', null: true, name: 'sipgate_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, trigger: ['menu:render', 'cti:reload'], authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: 'sipgate.io config', name: 'sipgate_config', area: 'Integration::Sipgate', description: 'Defines the sipgate.io config.', options: {}, state: {}, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Clearbit integration', name: 'clearbit_integration', area: 'Integration::Switch', description: 'Defines if Clearbit (http://www.clearbit.com) is enabled or not.', options: { form: [ { display: '', null: true, name: 'clearbit_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Clearbit config', name: 'clearbit_config', area: 'Integration::Clearbit', description: 'Defines the Clearbit config.', options: {}, state: {}, frontend: false, preferences: { prio: 2, permission: ['admin.integration'], }, ) Setting.create_if_not_exists( title: 'Defines transaction backend.', name: '9000_clearbit_enrichment', area: 'Transaction::Backend::Async', description: 'Defines the transaction backend which will enrich customer and organization information from Clearbit (http://www.clearbit.com).', options: {}, state: 'Transaction::ClearbitEnrichment', frontend: false ) Setting.create_if_not_exists( title: 'Defines transaction backend.', name: '9100_cti_caller_id_detection', area: 'Transaction::Backend::Async', description: 'Defines the transaction backend which detects caller IDs in objects and store them for CTI lookups.', options: {}, state: 'Transaction::CtiCallerIdDetection', frontend: false ) Setting.create_if_not_exists( title: 'Defines transaction backend.', name: '9200_karma', area: 'Transaction::Backend::Async', description: 'Defines the transaction backend which creates the karma score.', options: {}, state: 'Transaction::Karma', frontend: false ) Setting.create_if_not_exists( title: 'Defines karma levels.', name: 'karma_levels', area: 'Core::Karma', description: 'Defines the karma levels.', options: {}, state: [ { name: 'Beginner', start: 0, end: 499, }, { name: 'Newbie', start: 500, end: 1999, }, { name: 'Intermediate', start: 2000, end: 4999, }, { name: 'Professional', start: 5000, end: 6999, }, { name: 'Expert', start: 7000, end: 8999, }, { name: 'Master', start: 9000, end: 18_999, }, { name: 'Evangelist', start: 19_000, end: 45_999, }, { name: 'Hero', start: 50_000, end: nil, }, ], frontend: false ) Setting.create_if_not_exists( title: 'Set limit of agents', name: 'system_agent_limit', area: 'Core::Online', description: 'Defines the limit of the agents.', options: {}, state: false, preferences: { online_service_disable: true }, frontend: false )