var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); }; }, slice = [].slice, extend = function(child, parent) { for (var key in parent) { if (hasProp.call(parent, key)) child[key] = parent[key]; } function ctor() { this.constructor = child; } ctor.prototype = parent.prototype; child.prototype = new ctor(); child.__super__ = parent.prototype; return child; }, hasProp = {}.hasOwnProperty; (function($, window) { var Base, Io, Log, Timeout, ZammadChat, myScript, scriptHost, scripts; scripts = document.getElementsByTagName('script'); myScript = scripts[scripts.length - 1]; scriptHost = myScript.src.match('.*://([^:/]*).*')[1]; Base = (function() { Base.prototype.defaults = { debug: false }; function Base(options) { this.options = $.extend({}, this.defaults, options); this.log = new Log({ debug: this.options.debug, logPrefix: this.options.logPrefix || this.logPrefix }); } return Base; })(); Log = (function() { Log.prototype.defaults = { debug: false }; function Log(options) { this.log = bind(this.log, this); this.error = bind(this.error, this); this.notice = bind(this.notice, this); this.debug = bind(this.debug, this); this.options = $.extend({}, this.defaults, options); } Log.prototype.debug = function() { var items; items = 1 <= arguments.length ? slice.call(arguments, 0) : []; if (!this.options.debug) { return; } return this.log('debug', items); }; Log.prototype.notice = function() { var items; items = 1 <= arguments.length ? slice.call(arguments, 0) : []; return this.log('notice', items); }; Log.prototype.error = function() { var items; items = 1 <= arguments.length ? slice.call(arguments, 0) : []; return this.log('error', items); }; Log.prototype.log = function(level, items) { var i, item, len, logString; items.unshift('||'); items.unshift(level); items.unshift(this.options.logPrefix); console.log.apply(console, items); if (!this.options.debug) { return; } logString = ''; for (i = 0, len = items.length; i < len; i++) { item = items[i]; logString += ' '; if (typeof item === 'object') { logString += JSON.stringify(item); } else if (item && item.toString) { logString += item.toString(); } else { logString += item; } } return $('.js-chatLogDisplay').prepend('
' + logString + '
'); }; return Log; })(); Timeout = (function(superClass) { extend(Timeout, superClass); Timeout.prototype.timeoutStartedAt = null; Timeout.prototype.logPrefix = 'timeout'; Timeout.prototype.defaults = { debug: false, timeout: 4, timeoutIntervallCheck: 0.5 }; function Timeout(options) { this.stop = bind(this.stop, this); this.start = bind(this.start, this); Timeout.__super__.constructor.call(this, options); } Timeout.prototype.start = function() { var check, timeoutStartedAt; this.stop(); timeoutStartedAt = new Date; check = (function(_this) { return function() { var timeLeft; timeLeft = new Date - new Date(timeoutStartedAt.getTime() + _this.options.timeout * 1000 * 60); _this.log.debug("Timeout check for " + _this.options.timeout + " minutes (left " + (timeLeft / 1000) + " sec.)"); if (timeLeft < 0) { return; } _this.stop(); return _this.options.callback(); }; })(this); this.log.debug("Start timeout in " + this.options.timeout + " minutes"); return this.intervallId = setInterval(check, this.options.timeoutIntervallCheck * 1000 * 60); }; Timeout.prototype.stop = function() { if (!this.intervallId) { return; } this.log.debug("Stop timeout of " + this.options.timeout + " minutes"); return clearInterval(this.intervallId); }; return Timeout; })(Base); Io = (function(superClass) { extend(Io, superClass); Io.prototype.logPrefix = 'io'; function Io(options) { this.ping = bind(this.ping, this); this.send = bind(this.send, this); this.reconnect = bind(this.reconnect, this); this.close = bind(this.close, this); this.connect = bind(this.connect, this); this.set = bind(this.set, this); Io.__super__.constructor.call(this, options); } Io.prototype.set = function(params) { var key, results, value; results = []; for (key in params) { value = params[key]; results.push(this.options[key] = value); } return results; }; Io.prototype.connect = function() { this.log.debug("Connecting to " + this.options.host); this.ws = new window.WebSocket("" + this.options.host); this.ws.onopen = (function(_this) { return function(e) { _this.log.debug('onOpen', e); _this.options.onOpen(e); return _this.ping(); }; })(this); this.ws.onmessage = (function(_this) { return function(e) { var i, len, pipe, pipes; pipes = JSON.parse(e.data); _this.log.debug('onMessage', e.data); for (i = 0, len = pipes.length; i < len; i++) { pipe = pipes[i]; if (pipe.event === 'pong') { _this.ping(); } } if (_this.options.onMessage) { return _this.options.onMessage(pipes); } }; })(this); this.ws.onclose = (function(_this) { return function(e) { _this.log.debug('close websocket connection', e); if (_this.pingDelayId) { clearTimeout(_this.pingDelayId); } if (_this.manualClose) { _this.log.debug('manual close, onClose callback'); _this.manualClose = false; if (_this.options.onClose) { return _this.options.onClose(e); } } else { _this.log.debug('error close, onError callback'); if (_this.options.onError) { return _this.options.onError('Connection lost...'); } } }; })(this); return this.ws.onerror = (function(_this) { return function(e) { _this.log.debug('onError', e); if (_this.options.onError) { return _this.options.onError(e); } }; })(this); }; Io.prototype.close = function() { this.log.debug('close websocket manually'); this.manualClose = true; return this.ws.close(); }; Io.prototype.reconnect = function() { this.log.debug('reconnect'); this.close(); return this.connect(); }; Io.prototype.send = function(event, data) { var msg; if (data == null) { data = {}; } this.log.debug('send', event, data); msg = JSON.stringify({ event: event, data: data }); return this.ws.send(msg); }; Io.prototype.ping = function() { var localPing; localPing = (function(_this) { return function() { return _this.send('ping'); }; })(this); return this.pingDelayId = setTimeout(localPing, 29000); }; return Io; })(Base); ZammadChat = (function(superClass) { extend(ZammadChat, superClass); ZammadChat.prototype.defaults = { chatId: void 0, show: true, target: $('body'), host: '', debug: false, flat: false, lang: void 0, cssAutoload: true, cssUrl: void 0, fontSize: void 0, buttonClass: 'open-zammad-chat', inactiveClass: 'is-inactive', title: 'Chat with us!', idleTimeout: 6, idleTimeoutIntervallCheck: 0.5, inactiveTimeout: 8, inactiveTimeoutIntervallCheck: 0.5, waitingListTimeout: 4, waitingListTimeoutIntervallCheck: 0.5 }; ZammadChat.prototype.logPrefix = 'chat'; ZammadChat.prototype._messageCount = 0; ZammadChat.prototype.isOpen = false; ZammadChat.prototype.blinkOnlineInterval = null; ZammadChat.prototype.stopBlinOnlineStateTimeout = null; ZammadChat.prototype.showTimeEveryXMinutes = 2; ZammadChat.prototype.lastTimestamp = null; ZammadChat.prototype.lastAddedType = null; ZammadChat.prototype.inputTimeout = null; ZammadChat.prototype.isTyping = false; ZammadChat.prototype.state = 'offline'; ZammadChat.prototype.initialQueueDelay = 10000; ZammadChat.prototype.translations = { de: { 'Chat with us!': 'Chatte mit uns!', 'Online': 'Online', 'Online': 'Online', 'Offline': 'Offline', 'Connecting': 'Verbinden', 'Connection re-established': 'Verbindung wiederhergestellt', 'Today': 'Heute', 'Send': 'Senden', 'Compose your message...': 'Ihre Nachricht...', 'All colleagues are busy.': 'Alle Kollegen sind belegt.', 'You are on waiting list position %s.': 'Sie sind in der Warteliste an der Position %s.', 'Start new conversation': 'Neue Konversation starten', 'Since you didn\'t respond in the last %s minutes your conversation with %s got closed.': 'Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit %s geschlossen.', 'Since you didn\'t respond in the last %s minutes your conversation got closed.': 'Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.' } }; ZammadChat.prototype.sessionId = void 0; ZammadChat.prototype.T = function() { var i, item, items, len, string, translations; string = arguments[0], items = 2 <= arguments.length ? slice.call(arguments, 1) : []; if (this.options.lang && this.options.lang !== 'en') { if (!this.translations[this.options.lang]) { this.log.notice("Translation '" + this.options.lang + "' needed!"); } else { translations = this.translations[this.options.lang]; if (!translations[string]) { this.log.notice("Translation needed for '" + string + "'"); } string = translations[string] || string; } } if (items) { for (i = 0, len = items.length; i < len; i++) { item = items[i]; string = string.replace(/%s/, item); } } return string; }; ZammadChat.prototype.view = function(name) { return (function(_this) { return function(options) { if (!options) { options = {}; } options.T = _this.T; options.background = _this.options.background; options.flat = _this.options.flat; options.fontSize = _this.options.fontSize; return window.zammadChatTemplates[name](options); }; })(this); }; function ZammadChat(options) { this.startTimeoutObservers = bind(this.startTimeoutObservers, this); this.onCssLoaded = bind(this.onCssLoaded, this); this.setAgentOnlineState = bind(this.setAgentOnlineState, this); this.onConnectionEstablished = bind(this.onConnectionEstablished, this); this.setSessionId = bind(this.setSessionId, this); this.onConnectionReestablished = bind(this.onConnectionReestablished, this); this.reconnect = bind(this.reconnect, this); this.destroy = bind(this.destroy, this); this.onLeaveTemporary = bind(this.onLeaveTemporary, this); this.onAgentTypingEnd = bind(this.onAgentTypingEnd, this); this.onAgentTypingStart = bind(this.onAgentTypingStart, this); this.onQueue = bind(this.onQueue, this); this.onQueueScreen = bind(this.onQueueScreen, this); this.onWebSocketClose = bind(this.onWebSocketClose, this); this.onCloseAnimationEnd = bind(this.onCloseAnimationEnd, this); this.close = bind(this.close, this); this.toggle = bind(this.toggle, this); this.sessionClose = bind(this.sessionClose, this); this.onOpenAnimationEnd = bind(this.onOpenAnimationEnd, this); this.open = bind(this.open, this); this.renderMessage = bind(this.renderMessage, this); this.receiveMessage = bind(this.receiveMessage, this); this.onSubmit = bind(this.onSubmit, this); this.onFocus = bind(this.onFocus, this); this.onInput = bind(this.onInput, this); this.onReopenSession = bind(this.onReopenSession, this); this.onError = bind(this.onError, this); this.onWebSocketMessage = bind(this.onWebSocketMessage, this); this.send = bind(this.send, this); this.checkForEnter = bind(this.checkForEnter, this); this.render = bind(this.render, this); this.view = bind(this.view, this); this.T = bind(this.T, this); this.options = $.extend({}, this.defaults, options); ZammadChat.__super__.constructor.call(this, this.options); this.isFullscreen = window.matchMedia && window.matchMedia('(max-width: 768px)').matches; this.scrollRoot = $(this.getScrollRoot()); if (!$) { this.state = 'unsupported'; this.log.notice('Chat: no jquery found!'); return; } if (!window.WebSocket || !sessionStorage) { this.state = 'unsupported'; this.log.notice('Chat: Browser not supported!'); return; } if (!this.options.chatId) { this.state = 'unsupported'; this.log.error('Chat: need chatId as option!'); return; } if (!this.options.lang) { this.options.lang = $('html').attr('lang'); } if (this.options.lang) { this.options.lang = this.options.lang.replace(/-.+?$/, ''); this.log.debug("lang: " + this.options.lang); } if (!this.options.host) { this.detectHost(); } this.loadCss(); this.io = new Io(this.options); this.io.set({ onOpen: this.render, onClose: this.onWebSocketClose, onMessage: this.onWebSocketMessage, onError: this.onError }); this.io.connect(); } ZammadChat.prototype.getScrollRoot = function() { var end, html, start; if ('scrollingElement' in document) { return document.scrollingElement; } html = document.documentElement; start = html.scrollTop; html.scrollTop = start + 1; end = html.scrollTop; html.scrollTop = start; if (end > start) { return html; } else { return document.body; } }; ZammadChat.prototype.render = function() { if (!this.el || !$('.zammad-chat').get(0)) { this.renderBase(); } $("." + this.options.buttonClass).addClass(this.inactiveClass); this.setAgentOnlineState('online'); this.log.debug('widget rendered'); this.startTimeoutObservers(); this.idleTimeout.start(); this.sessionId = sessionStorage.getItem('sessionId'); return this.send('chat_status_customer', { session_id: this.sessionId, url: window.location.href }); }; ZammadChat.prototype.renderBase = function() { this.el = $(this.view('chat')({ title: this.options.title })); this.options.target.append(this.el); this.input = this.el.find('.zammad-chat-input'); this.el.find('.js-chat-open').click(this.open); this.el.find('.js-chat-toggle').click(this.toggle); this.el.find('.zammad-chat-controls').on('submit', this.onSubmit); this.input.on({ keydown: this.checkForEnter, input: this.onInput }); $(window).on('beforeunload', (function(_this) { return function() { return _this.onLeaveTemporary(); }; })(this)); $(window).bind('hashchange', (function(_this) { return function() { if (_this.isOpen) { if (_this.sessionId) { _this.send('chat_session_notice', { session_id: _this.sessionId, message: window.location.href }); } return; } return _this.idleTimeout.start(); }; })(this)); if (this.isFullscreen) { return this.input.on({ focus: this.onFocus, focusout: this.onFocusOut }); } }; ZammadChat.prototype.checkForEnter = function(event) { if (!event.shiftKey && event.keyCode === 13) { event.preventDefault(); return this.sendMessage(); } }; ZammadChat.prototype.send = function(event, data) { if (data == null) { data = {}; } data.chat_id = this.options.chatId; return this.io.send(event, data); }; ZammadChat.prototype.onWebSocketMessage = function(pipes) { var i, len, pipe; for (i = 0, len = pipes.length; i < len; i++) { pipe = pipes[i]; this.log.debug('ws:onmessage', pipe); switch (pipe.event) { case 'chat_error': this.log.notice(pipe.data); if (pipe.data && pipe.data.state === 'chat_disabled') { this.destroy({ remove: true }); } break; case 'chat_session_message': if (pipe.data.self_written) { return; } this.receiveMessage(pipe.data); break; case 'chat_session_typing': if (pipe.data.self_written) { return; } this.onAgentTypingStart(); break; case 'chat_session_start': this.onConnectionEstablished(pipe.data); break; case 'chat_session_queue': this.onQueueScreen(pipe.data); break; case 'chat_session_closed': this.onSessionClosed(pipe.data); break; case 'chat_session_left': this.onSessionClosed(pipe.data); break; case 'chat_status_customer': switch (pipe.data.state) { case 'online': this.sessionId = void 0; if (!this.options.cssAutoload || this.cssLoaded) { this.onReady(); } else { this.socketReady = true; } break; case 'offline': this.onError('Zammad Chat: No agent online'); break; case 'chat_disabled': this.onError('Zammad Chat: Chat is disabled'); break; case 'no_seats_available': this.onError("Zammad Chat: Too many clients in queue. Clients in queue: " + pipe.data.queue); break; case 'reconnect': this.onReopenSession(pipe.data); } } } }; ZammadChat.prototype.onReady = function() { this.log.debug('widget ready for use'); $("." + this.options.buttonClass).click(this.open).removeClass(this.inactiveClass); if (this.options.show) { return this.show(); } }; ZammadChat.prototype.onError = function(message) { this.log.debug(message); this.addStatus(message); $("." + this.options.buttonClass).hide(); if (this.isOpen) { this.disableInput(); return this.destroy({ remove: false }); } else { return this.destroy({ remove: true }); } }; ZammadChat.prototype.onReopenSession = function(data) { var i, len, message, ref, unfinishedMessage; this.log.debug('old messages', data.session); this.inactiveTimeout.start(); unfinishedMessage = sessionStorage.getItem('unfinished_message'); if (data.agent) { this.onConnectionEstablished(data); ref = data.session; for (i = 0, len = ref.length; i < len; i++) { message = ref[i]; this.renderMessage({ message: message.content, id: message.id, from: message.created_by_id ? 'agent' : 'customer' }); } if (unfinishedMessage) { this.input.val(unfinishedMessage); } } if (data.position) { this.onQueue(data); } this.show(); this.open(); this.scrollToBottom(); if (unfinishedMessage) { return this.input.focus(); } }; ZammadChat.prototype.onInput = function() { this.el.find('.zammad-chat-message--unread').removeClass('zammad-chat-message--unread'); sessionStorage.setItem('unfinished_message', this.input.val()); return this.onTyping(); }; ZammadChat.prototype.onFocus = function() { var keyboardShown; $(window).scrollTop(10); keyboardShown = $(window).scrollTop() > 0; $(window).scrollTop(0); if (keyboardShown) { return this.log.notice('virtual keyboard shown'); } }; ZammadChat.prototype.onFocusOut = function() {}; ZammadChat.prototype.onTyping = function() { if (this.isTyping && this.isTyping > new Date(new Date().getTime() - 1500)) { return; } this.isTyping = new Date(); this.send('chat_session_typing', { session_id: this.sessionId }); return this.inactiveTimeout.start(); }; ZammadChat.prototype.onSubmit = function(event) { event.preventDefault(); return this.sendMessage(); }; ZammadChat.prototype.sendMessage = function() { var message, messageElement; message = this.input.val(); if (!message) { return; } this.inactiveTimeout.start(); sessionStorage.removeItem('unfinished_message'); messageElement = this.view('message')({ message: message, from: 'customer', id: this._messageCount++, unreadClass: '' }); this.maybeAddTimestamp(); if (this.el.find('.zammad-chat-message--typing').size()) { this.lastAddedType = 'typing-placeholder'; this.el.find('.zammad-chat-message--typing').before(messageElement); } else { this.lastAddedType = 'message--customer'; this.el.find('.zammad-chat-body').append(messageElement); } this.input.val(''); this.scrollToBottom(); return this.send('chat_session_message', { content: message, id: this._messageCount, session_id: this.sessionId }); }; ZammadChat.prototype.receiveMessage = function(data) { this.inactiveTimeout.start(); this.onAgentTypingEnd(); this.maybeAddTimestamp(); return this.renderMessage({ message: data.message.content, id: data.id, from: 'agent' }); }; ZammadChat.prototype.renderMessage = function(data) { this.lastAddedType = "message--" + data.from; data.unreadClass = document.hidden ? ' zammad-chat-message--unread' : ''; this.el.find('.zammad-chat-body').append(this.view('message')(data)); return this.scrollToBottom(); }; ZammadChat.prototype.open = function() { var remainerHeight; if (this.isOpen) { this.log.debug('widget already open, block'); return; } this.isOpen = true; this.log.debug('open widget'); if (!this.sessionId) { this.showLoader(); } this.el.addClass('zammad-chat-is-open'); if (!this.inputInitialized) { this.inputInitialized = true; this.input.autoGrow({ extraLine: false }); } remainerHeight = this.el.height() - this.el.find('.zammad-chat-header').outerHeight(); this.el.css('bottom', -remainerHeight); if (!this.sessionId) { this.el.animate({ bottom: 0 }, 500, this.onOpenAnimationEnd); return this.send('chat_session_init', { url: window.location.href }); } else { this.el.css('bottom', 0); return this.onOpenAnimationEnd(); } }; ZammadChat.prototype.onOpenAnimationEnd = function() { this.idleTimeout.stop(); if (this.isFullscreen) { return this.disableScrollOnRoot(); } }; ZammadChat.prototype.sessionClose = function() { this.send('chat_session_close', { session_id: this.sessionId }); this.inactiveTimeout.stop(); this.waitingListTimeout.stop(); sessionStorage.removeItem('unfinished_message'); if (this.onInitialQueueDelayId) { clearTimeout(this.onInitialQueueDelayId); } return this.setSessionId(void 0); }; ZammadChat.prototype.toggle = function(event) { if (this.isOpen) { return this.close(event); } else { return this.open(event); } }; ZammadChat.prototype.close = function(event) { var remainerHeight; if (!this.isOpen) { this.log.debug('can\'t close widget, it\'s not open'); return; } if (this.initDelayId) { clearTimeout(this.initDelayId); } if (!this.sessionId) { this.log.debug('can\'t close widget without sessionId'); return; } this.log.debug('close widget'); if (event) { event.stopPropagation(); } this.sessionClose(); if (this.isFullscreen) { this.enableScrollOnRoot(); } remainerHeight = this.el.height() - this.el.find('.zammad-chat-header').outerHeight(); return this.el.animate({ bottom: -remainerHeight }, 500, this.onCloseAnimationEnd); }; ZammadChat.prototype.onCloseAnimationEnd = function() { this.el.css('bottom', ''); this.el.removeClass('zammad-chat-is-open'); this.showLoader(); this.el.find('.zammad-chat-welcome').removeClass('zammad-chat-is-hidden'); this.el.find('.zammad-chat-agent').addClass('zammad-chat-is-hidden'); this.el.find('.zammad-chat-agent-status').addClass('zammad-chat-is-hidden'); this.isOpen = false; return this.io.reconnect(); }; ZammadChat.prototype.onWebSocketClose = function() { if (this.isOpen) { return; } if (this.el) { this.el.removeClass('zammad-chat-is-shown'); return this.el.removeClass('zammad-chat-is-loaded'); } }; ZammadChat.prototype.show = function() { if (this.state === 'offline') { return; } this.el.addClass('zammad-chat-is-loaded'); return this.el.addClass('zammad-chat-is-shown'); }; ZammadChat.prototype.disableInput = function() { this.input.prop('disabled', true); return this.el.find('.zammad-chat-send').prop('disabled', true); }; ZammadChat.prototype.enableInput = function() { this.input.prop('disabled', false); return this.el.find('.zammad-chat-send').prop('disabled', false); }; ZammadChat.prototype.hideModal = function() { return this.el.find('.zammad-chat-modal').html(''); }; ZammadChat.prototype.onQueueScreen = function(data) { var show; this.setSessionId(data.session_id); show = (function(_this) { return function() { _this.onQueue(data); return _this.waitingListTimeout.start(); }; })(this); if (this.initialQueueDelay && !this.onInitialQueueDelayId) { this.onInitialQueueDelayId = setTimeout(show, this.initialQueueDelay); return; } if (this.onInitialQueueDelayId) { clearTimeout(this.onInitialQueueDelayId); } return show(); }; ZammadChat.prototype.onQueue = function(data) { this.log.notice('onQueue', data.position); this.inQueue = true; return this.el.find('.zammad-chat-modal').html(this.view('waiting')({ position: data.position })); }; ZammadChat.prototype.onAgentTypingStart = function() { if (this.stopTypingId) { clearTimeout(this.stopTypingId); } this.stopTypingId = setTimeout(this.onAgentTypingEnd, 3000); if (this.el.find('.zammad-chat-message--typing').size()) { return; } this.maybeAddTimestamp(); this.el.find('.zammad-chat-body').append(this.view('typingIndicator')()); return this.scrollToBottom(); }; ZammadChat.prototype.onAgentTypingEnd = function() { return this.el.find('.zammad-chat-message--typing').remove(); }; ZammadChat.prototype.onLeaveTemporary = function() { if (!this.sessionId) { return; } return this.send('chat_session_leave_temporary', { session_id: this.sessionId }); }; ZammadChat.prototype.maybeAddTimestamp = function() { var label, time, timestamp; timestamp = Date.now(); if (!this.lastTimestamp || (timestamp - this.lastTimestamp) > this.showTimeEveryXMinutes * 60000) { label = this.T('Today'); time = new Date().toTimeString().substr(0, 5); if (this.lastAddedType === 'timestamp') { this.updateLastTimestamp(label, time); return this.lastTimestamp = timestamp; } else { this.el.find('.zammad-chat-body').append(this.view('timestamp')({ label: label, time: time })); this.lastTimestamp = timestamp; this.lastAddedType = 'timestamp'; return this.scrollToBottom(); } } }; ZammadChat.prototype.updateLastTimestamp = function(label, time) { if (!this.el) { return; } return this.el.find('.zammad-chat-body').find('.zammad-chat-timestamp').last().replaceWith(this.view('timestamp')({ label: label, time: time })); }; ZammadChat.prototype.addStatus = function(status) { if (!this.el) { return; } this.maybeAddTimestamp(); this.el.find('.zammad-chat-body').append(this.view('status')({ status: status })); return this.scrollToBottom(); }; ZammadChat.prototype.scrollToBottom = function() { return this.el.find('.zammad-chat-body').scrollTop($('.zammad-chat-body').prop('scrollHeight')); }; ZammadChat.prototype.destroy = function(params) { if (params == null) { params = {}; } this.log.debug('destroy widget', params); this.setAgentOnlineState('offline'); if (params.remove && this.el) { this.el.remove(); } if (this.waitingListTimeout) { this.waitingListTimeout.stop(); } if (this.inactiveTimeout) { this.inactiveTimeout.stop(); } if (this.idleTimeout) { this.idleTimeout.stop(); } return this.io.close(); }; ZammadChat.prototype.reconnect = function() { this.log.notice('reconnecting'); this.disableInput(); this.lastAddedType = 'status'; this.setAgentOnlineState('connecting'); return this.addStatus(this.T('Connection lost')); }; ZammadChat.prototype.onConnectionReestablished = function() { this.lastAddedType = 'status'; this.setAgentOnlineState('online'); return this.addStatus(this.T('Connection re-established')); }; ZammadChat.prototype.onSessionClosed = function(data) { this.addStatus(this.T('Chat closed by %s', data.realname)); this.disableInput(); this.setAgentOnlineState('offline'); return this.inactiveTimeout.stop(); }; ZammadChat.prototype.setSessionId = function(id) { this.sessionId = id; if (id === void 0) { return sessionStorage.removeItem('sessionId'); } else { return sessionStorage.setItem('sessionId', id); } }; ZammadChat.prototype.onConnectionEstablished = function(data) { if (this.onInitialQueueDelayId) { clearTimeout(this.onInitialQueueDelayId); } this.inQueue = false; if (data.agent) { this.agent = data.agent; } if (data.session_id) { this.setSessionId(data.session_id); } this.el.find('.zammad-chat-agent').html(this.view('agent')({ agent: this.agent })); this.enableInput(); this.hideModal(); this.el.find('.zammad-chat-welcome').addClass('zammad-chat-is-hidden'); this.el.find('.zammad-chat-agent').removeClass('zammad-chat-is-hidden'); this.el.find('.zammad-chat-agent-status').removeClass('zammad-chat-is-hidden'); if (!this.isFullscreen) { this.input.focus(); } this.setAgentOnlineState('online'); this.waitingListTimeout.stop(); this.idleTimeout.stop(); return this.inactiveTimeout.start(); }; ZammadChat.prototype.showCustomerTimeout = function() { var reload; this.el.find('.zammad-chat-modal').html(this.view('customer_timeout')({ agent: this.agent.name, delay: this.options.inactiveTimeout })); reload = function() { return location.reload(); }; this.el.find('.js-restart').click(reload); return this.sessionClose(); }; ZammadChat.prototype.showWaitingListTimeout = function() { var reload; this.el.find('.zammad-chat-modal').html(this.view('waiting_list_timeout')({ delay: this.options.watingListTimeout })); reload = function() { return location.reload(); }; this.el.find('.js-restart').click(reload); return this.sessionClose(); }; ZammadChat.prototype.showLoader = function() { return this.el.find('.zammad-chat-modal').html(this.view('loader')()); }; ZammadChat.prototype.setAgentOnlineState = function(state) { var capitalizedState; this.state = state; if (!this.el) { return; } capitalizedState = state.charAt(0).toUpperCase() + state.slice(1); return this.el.find('.zammad-chat-agent-status').attr('data-status', state).text(this.T(capitalizedState)); }; ZammadChat.prototype.detectHost = function() { var protocol; protocol = 'ws://'; if (window.location.protocol === 'https:') { protocol = 'wss://'; } return this.options.host = "" + protocol + scriptHost + "/ws"; }; ZammadChat.prototype.loadCss = function() { var newSS, styles, url; if (!this.options.cssAutoload) { return; } url = this.options.cssUrl; if (!url) { url = this.options.host.replace(/^wss/i, 'https').replace(/^ws/i, 'http').replace(/\/ws/i, ''); url += '/assets/chat/chat.css'; } this.log.debug("load css from '" + url + "'"); styles = "@import url('" + url + "');"; newSS = document.createElement('link'); newSS.onload = this.onCssLoaded; newSS.rel = 'stylesheet'; newSS.href = 'data:text/css,' + escape(styles); return document.getElementsByTagName('head')[0].appendChild(newSS); }; ZammadChat.prototype.onCssLoaded = function() { if (this.socketReady) { return this.onReady(); } else { return this.cssLoaded = true; } }; ZammadChat.prototype.startTimeoutObservers = function() { this.idleTimeout = new Timeout({ logPrefix: 'idleTimeout', debug: this.options.debug, timeout: this.options.idleTimeout, timeoutIntervallCheck: this.options.idleTimeoutIntervallCheck, callback: (function(_this) { return function() { _this.log.debug('Idle timeout reached, hide widget', new Date); return _this.destroy({ remove: true }); }; })(this) }); this.inactiveTimeout = new Timeout({ logPrefix: 'inactiveTimeout', debug: this.options.debug, timeout: this.options.inactiveTimeout, timeoutIntervallCheck: this.options.inactiveTimeoutIntervallCheck, callback: (function(_this) { return function() { _this.log.debug('Inactive timeout reached, show timeout screen.', new Date); _this.showCustomerTimeout(); return _this.destroy({ remove: false }); }; })(this) }); return this.waitingListTimeout = new Timeout({ logPrefix: 'waitingListTimeout', debug: this.options.debug, timeout: this.options.waitingListTimeout, timeoutIntervallCheck: this.options.waitingListTimeoutIntervallCheck, callback: (function(_this) { return function() { _this.log.debug('Waiting list timeout reached, show timeout screen.', new Date); _this.showWaitingListTimeout(); return _this.destroy({ remove: false }); }; })(this) }); }; ZammadChat.prototype.disableScrollOnRoot = function() { this.rootScrollOffset = this.scrollRoot.scrollTop(); return this.scrollRoot.css({ overflow: 'hidden', position: 'fixed' }); }; ZammadChat.prototype.enableScrollOnRoot = function() { this.scrollRoot.scrollTop(this.rootScrollOffset); return this.scrollRoot.css({ overflow: '', position: '' }); }; return ZammadChat; })(Base); return window.ZammadChat = ZammadChat; })(window.jQuery, window); if (!window.zammadChatTemplates) { window.zammadChatTemplates = {}; } window.zammadChatTemplates["agent"] = function (__obj) { if (!__obj) __obj = {}; var __out = [], __capture = function(callback) { var out = __out, result; __out = []; callback.call(this); result = __out.join(''); __out = out; return __safe(result); }, __sanitize = function(value) { if (value && value.ecoSafe) { return value; } else if (typeof value !== 'undefined' && value != null) { return __escape(value); } else { return ''; } }, __safe, __objSafe = __obj.safe, __escape = __obj.escape; __safe = __obj.safe = function(value) { if (value && value.ecoSafe) { return value; } else { if (!(typeof value !== 'undefined' && value != null)) value = ''; var result = new String(value); result.ecoSafe = true; return result; } }; if (!__escape) { __escape = __obj.escape = function(value) { return ('' + value) .replace(/&/g, '&') .replace(//g, '>') .replace(/"/g, '"'); }; } (function() { (function() { if (this.agent.avatar) { __out.push('\n\n'); } __out.push('\n\n '); __out.push(__sanitize(this.agent.name)); __out.push('\n'); }).call(this); }).call(__obj); __obj.safe = __objSafe, __obj.escape = __escape; return __out.join(''); }; /*! * ---------------------------------------------------------------------------- * "THE BEER-WARE LICENSE" (Revision 42): * wrote this file. As long as you retain this notice you * can do whatever you want with this stuff. If we meet some day, and you think * this stuff is worth it, you can buy me a beer in return. Jevin O. Sewaruth * ---------------------------------------------------------------------------- * * Autogrow Textarea Plugin Version v3.0 * http://www.technoreply.com/autogrow-textarea-plugin-3-0 * * THIS PLUGIN IS DELIVERD ON A PAY WHAT YOU WHANT BASIS. IF THE PLUGIN WAS USEFUL TO YOU, PLEASE CONSIDER BUYING THE PLUGIN HERE : * https://sites.fastspring.com/technoreply/instant/autogrowtextareaplugin * * Date: October 15, 2012 * * Zammad modification: remove overflow:hidden when maximum height is reached * */ jQuery.fn.autoGrow = function(options) { return this.each(function() { var settings = jQuery.extend({ extraLine: true, }, options); var createMirror = function(textarea) { jQuery(textarea).after('
'); return jQuery(textarea).next('.autogrow-textarea-mirror')[0]; } var sendContentToMirror = function (textarea) { mirror.innerHTML = String(textarea.value) .replace(/&/g, '&') .replace(/"/g, '"') .replace(/'/g, ''') .replace(//g, '>') .replace(/ /g, ' ') .replace(/\n/g, '
') + (settings.extraLine? '.
.' : '') ; if (jQuery(textarea).height() != jQuery(mirror).height()) { jQuery(textarea).height(jQuery(mirror).height()); var maxHeight = parseInt(jQuery(textarea).css('max-height'), 10); var overflow = jQuery(mirror).height() > maxHeight ? '' : 'hidden' jQuery(textarea).css('overflow', overflow); } } var growTextarea = function () { sendContentToMirror(this); } // Create a mirror var mirror = createMirror(this); // Style the mirror mirror.style.display = 'none'; mirror.style.wordWrap = 'break-word'; mirror.style.whiteSpace = 'normal'; mirror.style.padding = jQuery(this).css('paddingTop') + ' ' + jQuery(this).css('paddingRight') + ' ' + jQuery(this).css('paddingBottom') + ' ' + jQuery(this).css('paddingLeft'); mirror.style.width = jQuery(this).css('width'); mirror.style.fontFamily = jQuery(this).css('font-family'); mirror.style.fontSize = jQuery(this).css('font-size'); mirror.style.lineHeight = jQuery(this).css('line-height'); // Style the textarea this.style.overflow = "hidden"; this.style.minHeight = this.rows+"em"; // Bind the textarea's event this.onkeyup = growTextarea; // Fire the event for text already present sendContentToMirror(this); }); }; if (!window.zammadChatTemplates) { window.zammadChatTemplates = {}; } window.zammadChatTemplates["chat"] = function (__obj) { if (!__obj) __obj = {}; var __out = [], __capture = function(callback) { var out = __out, result; __out = []; callback.call(this); result = __out.join(''); __out = out; return __safe(result); }, __sanitize = function(value) { if (value && value.ecoSafe) { return value; } else if (typeof value !== 'undefined' && value != null) { return __escape(value); } else { return ''; } }, __safe, __objSafe = __obj.safe, __escape = __obj.escape; __safe = __obj.safe = function(value) { if (value && value.ecoSafe) { return value; } else { if (!(typeof value !== 'undefined' && value != null)) value = ''; var result = new String(value); result.ecoSafe = true; return result; } }; if (!__escape) { __escape = __obj.escape = function(value) { return ('' + value) .replace(/&/g, '&') .replace(//g, '>') .replace(/"/g, '"'); }; } (function() { (function() { __out.push('
\n
\n
\n \n \n \n \n \n
\n
\n
\n
\n \n '); __out.push(this.T(this.title)); __out.push('\n
\n
\n
\n
\n
\n \n \n
\n
'); }).call(this); }).call(__obj); __obj.safe = __objSafe, __obj.escape = __escape; return __out.join(''); }; if (!window.zammadChatTemplates) { window.zammadChatTemplates = {}; } window.zammadChatTemplates["customer_timeout"] = function (__obj) { if (!__obj) __obj = {}; var __out = [], __capture = function(callback) { var out = __out, result; __out = []; callback.call(this); result = __out.join(''); __out = out; return __safe(result); }, __sanitize = function(value) { if (value && value.ecoSafe) { return value; } else if (typeof value !== 'undefined' && value != null) { return __escape(value); } else { return ''; } }, __safe, __objSafe = __obj.safe, __escape = __obj.escape; __safe = __obj.safe = function(value) { if (value && value.ecoSafe) { return value; } else { if (!(typeof value !== 'undefined' && value != null)) value = ''; var result = new String(value); result.ecoSafe = true; return result; } }; if (!__escape) { __escape = __obj.escape = function(value) { return ('' + value) .replace(/&/g, '&') .replace(//g, '>') .replace(/"/g, '"'); }; } (function() { (function() { __out.push('
\n '); if (this.agent) { __out.push('\n '); __out.push(this.T('Since you didn\'t respond in the last %s minutes your conversation with %s got closed.', this.delay, this.agent)); __out.push('\n '); } else { __out.push('\n '); __out.push(this.T('Since you didn\'t respond in the last %s minutes your conversation got closed.', this.delay)); __out.push('\n '); } __out.push('\n
\n
'); __out.push(this.T('Start new conversation')); __out.push('
\n
'); }).call(this); }).call(__obj); __obj.safe = __objSafe, __obj.escape = __escape; return __out.join(''); }; if (!window.zammadChatTemplates) { window.zammadChatTemplates = {}; } window.zammadChatTemplates["loader"] = function (__obj) { if (!__obj) __obj = {}; var __out = [], __capture = function(callback) { var out = __out, result; __out = []; callback.call(this); result = __out.join(''); __out = out; return __safe(result); }, __sanitize = function(value) { if (value && value.ecoSafe) { return value; } else if (typeof value !== 'undefined' && value != null) { return __escape(value); } else { return ''; } }, __safe, __objSafe = __obj.safe, __escape = __obj.escape; __safe = __obj.safe = function(value) { if (value && value.ecoSafe) { return value; } else { if (!(typeof value !== 'undefined' && value != null)) value = ''; var result = new String(value); result.ecoSafe = true; return result; } }; if (!__escape) { __escape = __obj.escape = function(value) { return ('' + value) .replace(/&/g, '&') .replace(//g, '>') .replace(/"/g, '"'); }; } (function() { (function() { __out.push('\n \n \n \n\n'); __out.push(this.T('Connecting')); __out.push(''); }).call(this); }).call(__obj); __obj.safe = __objSafe, __obj.escape = __escape; return __out.join(''); }; if (!window.zammadChatTemplates) { window.zammadChatTemplates = {}; } window.zammadChatTemplates["message"] = function (__obj) { if (!__obj) __obj = {}; var __out = [], __capture = function(callback) { var out = __out, result; __out = []; callback.call(this); result = __out.join(''); __out = out; return __safe(result); }, __sanitize = function(value) { if (value && value.ecoSafe) { return value; } else if (typeof value !== 'undefined' && value != null) { return __escape(value); } else { return ''; } }, __safe, __objSafe = __obj.safe, __escape = __obj.escape; __safe = __obj.safe = function(value) { if (value && value.ecoSafe) { return value; } else { if (!(typeof value !== 'undefined' && value != null)) value = ''; var result = new String(value); result.ecoSafe = true; return result; } }; if (!__escape) { __escape = __obj.escape = function(value) { return ('' + value) .replace(/&/g, '&') .replace(//g, '>') .replace(/"/g, '"'); }; } (function() { (function() { __out.push('
\n '); __out.push(this.message); __out.push('\n
'); }).call(this); }).call(__obj); __obj.safe = __objSafe, __obj.escape = __escape; return __out.join(''); }; if (!window.zammadChatTemplates) { window.zammadChatTemplates = {}; } window.zammadChatTemplates["status"] = function (__obj) { if (!__obj) __obj = {}; var __out = [], __capture = function(callback) { var out = __out, result; __out = []; callback.call(this); result = __out.join(''); __out = out; return __safe(result); }, __sanitize = function(value) { if (value && value.ecoSafe) { return value; } else if (typeof value !== 'undefined' && value != null) { return __escape(value); } else { return ''; } }, __safe, __objSafe = __obj.safe, __escape = __obj.escape; __safe = __obj.safe = function(value) { if (value && value.ecoSafe) { return value; } else { if (!(typeof value !== 'undefined' && value != null)) value = ''; var result = new String(value); result.ecoSafe = true; return result; } }; if (!__escape) { __escape = __obj.escape = function(value) { return ('' + value) .replace(/&/g, '&') .replace(//g, '>') .replace(/"/g, '"'); }; } (function() { (function() { __out.push('
\n
\n '); __out.push(this.status); __out.push('\n
\n
'); }).call(this); }).call(__obj); __obj.safe = __objSafe, __obj.escape = __escape; return __out.join(''); }; if (!window.zammadChatTemplates) { window.zammadChatTemplates = {}; } window.zammadChatTemplates["timestamp"] = function (__obj) { if (!__obj) __obj = {}; var __out = [], __capture = function(callback) { var out = __out, result; __out = []; callback.call(this); result = __out.join(''); __out = out; return __safe(result); }, __sanitize = function(value) { if (value && value.ecoSafe) { return value; } else if (typeof value !== 'undefined' && value != null) { return __escape(value); } else { return ''; } }, __safe, __objSafe = __obj.safe, __escape = __obj.escape; __safe = __obj.safe = function(value) { if (value && value.ecoSafe) { return value; } else { if (!(typeof value !== 'undefined' && value != null)) value = ''; var result = new String(value); result.ecoSafe = true; return result; } }; if (!__escape) { __escape = __obj.escape = function(value) { return ('' + value) .replace(/&/g, '&') .replace(//g, '>') .replace(/"/g, '"'); }; } (function() { (function() { __out.push('
'); __out.push(__sanitize(this.label)); __out.push(' '); __out.push(__sanitize(this.time)); __out.push('
'); }).call(this); }).call(__obj); __obj.safe = __objSafe, __obj.escape = __escape; return __out.join(''); }; if (!window.zammadChatTemplates) { window.zammadChatTemplates = {}; } window.zammadChatTemplates["typingIndicator"] = function (__obj) { if (!__obj) __obj = {}; var __out = [], __capture = function(callback) { var out = __out, result; __out = []; callback.call(this); result = __out.join(''); __out = out; return __safe(result); }, __sanitize = function(value) { if (value && value.ecoSafe) { return value; } else if (typeof value !== 'undefined' && value != null) { return __escape(value); } else { return ''; } }, __safe, __objSafe = __obj.safe, __escape = __obj.escape; __safe = __obj.safe = function(value) { if (value && value.ecoSafe) { return value; } else { if (!(typeof value !== 'undefined' && value != null)) value = ''; var result = new String(value); result.ecoSafe = true; return result; } }; if (!__escape) { __escape = __obj.escape = function(value) { return ('' + value) .replace(/&/g, '&') .replace(//g, '>') .replace(/"/g, '"'); }; } (function() { (function() { __out.push('
\n \n \n \n \n \n \n \n
'); }).call(this); }).call(__obj); __obj.safe = __objSafe, __obj.escape = __escape; return __out.join(''); }; if (!window.zammadChatTemplates) { window.zammadChatTemplates = {}; } window.zammadChatTemplates["waiting"] = function (__obj) { if (!__obj) __obj = {}; var __out = [], __capture = function(callback) { var out = __out, result; __out = []; callback.call(this); result = __out.join(''); __out = out; return __safe(result); }, __sanitize = function(value) { if (value && value.ecoSafe) { return value; } else if (typeof value !== 'undefined' && value != null) { return __escape(value); } else { return ''; } }, __safe, __objSafe = __obj.safe, __escape = __obj.escape; __safe = __obj.safe = function(value) { if (value && value.ecoSafe) { return value; } else { if (!(typeof value !== 'undefined' && value != null)) value = ''; var result = new String(value); result.ecoSafe = true; return result; } }; if (!__escape) { __escape = __obj.escape = function(value) { return ('' + value) .replace(/&/g, '&') .replace(//g, '>') .replace(/"/g, '"'); }; } (function() { (function() { __out.push('
\n \n \n \n \n \n '); __out.push(this.T('All colleagues are busy.')); __out.push('
\n '); __out.push(this.T('You are on waiting list position %s.', this.position)); __out.push('\n
'); }).call(this); }).call(__obj); __obj.safe = __objSafe, __obj.escape = __escape; return __out.join(''); }; if (!window.zammadChatTemplates) { window.zammadChatTemplates = {}; } window.zammadChatTemplates["waiting_list_timeout"] = function (__obj) { if (!__obj) __obj = {}; var __out = [], __capture = function(callback) { var out = __out, result; __out = []; callback.call(this); result = __out.join(''); __out = out; return __safe(result); }, __sanitize = function(value) { if (value && value.ecoSafe) { return value; } else if (typeof value !== 'undefined' && value != null) { return __escape(value); } else { return ''; } }, __safe, __objSafe = __obj.safe, __escape = __obj.escape; __safe = __obj.safe = function(value) { if (value && value.ecoSafe) { return value; } else { if (!(typeof value !== 'undefined' && value != null)) value = ''; var result = new String(value); result.ecoSafe = true; return result; } }; if (!__escape) { __escape = __obj.escape = function(value) { return ('' + value) .replace(/&/g, '&') .replace(//g, '>') .replace(/"/g, '"'); }; } (function() { (function() { __out.push('
\n '); __out.push(this.T('We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!')); __out.push('\n
\n
'); __out.push(this.T('Start new conversation')); __out.push('
\n
'); }).call(this); }).call(__obj); __obj.safe = __objSafe, __obj.escape = __escape; return __out.join(''); };