# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/ Setting.create_if_not_exists( title: 'Application secret', name: 'application_secret', area: 'Core', description: 'Defines the random application secret.', options: {}, state: SecureRandom.hex(128), preferences: { permission: ['admin'], }, frontend: false ) Setting.create_if_not_exists( title: 'System Init Done', name: 'system_init_done', area: 'Core', description: 'Defines if application is in init mode.', options: {}, state: false, preferences: { online_service_disable: true }, frontend: true ) Setting.create_if_not_exists( title: 'App Version', name: 'app_version', area: 'Core::WebApp', description: 'Only used internally to propagate current web app version to clients.', options: {}, state: '', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'Maintenance Mode', name: 'maintenance_mode', area: 'Core::WebApp', description: 'Enable or disable the maintenance mode of Zammad. If enabled, all non-administrators get logged out and only administrators can start a new session.', options: {}, state: false, preferences: { permission: ['admin.maintenance'], }, frontend: true ) Setting.create_if_not_exists( title: 'Maintenance Login', name: 'maintenance_login', area: 'Core::WebApp', description: 'Put a message on the login page. To change it, click on the text area below and change it in-line.', options: {}, state: false, preferences: { permission: ['admin.maintenance'], }, frontend: true ) Setting.create_if_not_exists( title: 'Maintenance Login', name: 'maintenance_login_message', area: 'Core::WebApp', description: 'Message for login page.', options: {}, state: 'Something about to share. Click here to change.', preferences: { permission: ['admin.maintenance'], }, frontend: true ) Setting.create_if_not_exists( title: 'Developer System', name: 'developer_mode', area: 'Core::Develop', description: 'Defines if application is in developer mode (useful for developer, all users have the same password, password reset will work without email delivery).', options: {}, state: Rails.env.development?, preferences: { online_service_disable: true }, frontend: true ) Setting.create_if_not_exists( title: 'Online Service', name: 'system_online_service', area: 'Core', description: 'Defines if application is used as online service.', options: {}, state: false, preferences: { online_service_disable: true }, frontend: true ) Setting.create_if_not_exists( title: 'Product Name', name: 'product_name', area: 'System::Branding', description: 'Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.', options: { form: [ { display: '', null: false, name: 'product_name', tag: 'input', }, ], }, preferences: { render: true, prio: 1, placeholder: true, permission: ['admin.branding'], }, state: 'Zammad Helpdesk', frontend: true ) Setting.create_if_not_exists( title: 'Logo', name: 'product_logo', area: 'System::Branding', description: 'Defines the logo of the application, shown in the web interface.', options: { form: [ { display: '', null: false, name: 'product_logo', tag: 'input', }, ], }, preferences: { prio: 3, controller: 'SettingsAreaLogo', permission: ['admin.branding'], }, state: 'logo.svg', frontend: true ) Setting.create_if_not_exists( title: 'Organization', name: 'organization', area: 'System::Branding', description: 'Will be shown in the app and is included in email footers.', options: { form: [ { display: '', null: false, name: 'organization', tag: 'input', }, ], }, state: '', preferences: { prio: 2, placeholder: true, permission: ['admin.branding'], }, frontend: true ) Setting.create_if_not_exists( title: 'Locale', name: 'locale_default', area: 'System::Branding', description: 'Defines the system default language.', options: { form: [ { name: 'locale_default', } ], }, state: 'en-us', preferences: { prio: 8, controller: 'SettingsAreaItemDefaultLocale', permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: 'Timezone', name: 'timezone_default', area: 'System::Branding', description: 'Defines the system default timezone.', options: { form: [ { name: 'timezone_default', } ], }, state: '', preferences: { prio: 9, controller: 'SettingsAreaItemDefaultTimezone', permission: ['admin.system'], }, frontend: true ) Setting.create_or_update( title: 'Pretty Date', name: 'pretty_date_format', area: 'System::Branding', description: 'Defines pretty date format.', options: { form: [ { display: '', null: false, name: 'pretty_date_format', tag: 'select', options: { relative: 'relative - e. g. "2 hours ago" or "2 days and 15 minutes ago"', absolute: 'absolute - e. g. "Monday 09:30" or "Tuesday 23. Feb 14:20"', timestamp: 'timestamp - e. g. "2018-08-30 14:30"', }, }, ], }, preferences: { render: true, prio: 10, permission: ['admin.branding'], }, state: 'relative', frontend: true ) options = {} (10..99).each do |item| options[item] = item end system_id = rand(10..99) Setting.create_if_not_exists( title: 'SystemID', name: 'system_id', area: 'System::Base', description: 'Defines the system identifier. Every ticket number contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of Zammad).', options: { form: [ { display: '', null: true, name: 'system_id', tag: 'select', options: options, }, ], }, state: system_id, preferences: { online_service_disable: true, placeholder: true, authentication: true, permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: 'Fully Qualified Domain Name', name: 'fqdn', area: 'System::Base', description: 'Defines the fully qualified domain name of the system. This setting is used as a variable, #{setting.fqdn} which is found in all forms of messaging used by the application, to build links to the tickets within your system.', # rubocop:disable Lint/InterpolationCheck options: { form: [ { display: '', null: false, name: 'fqdn', tag: 'input', }, ], }, state: 'zammad.example.com', preferences: { online_service_disable: true, placeholder: true, permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: 'Websocket backend', name: 'websocket_backend', area: 'System::WebSocket', description: 'Defines how to reach websocket server. "websocket" is default on production, "websocketPort" is for CI', state: Rails.env.production? ? 'websocket' : 'websocketPort', frontend: true ) Setting.create_if_not_exists( title: 'Websocket port', name: 'websocket_port', area: 'System::WebSocket', description: 'Defines the port of the websocket server.', options: { form: [ { display: '', null: false, name: 'websocket_port', tag: 'input', }, ], }, state: '6042', preferences: { online_service_disable: true }, frontend: true ) Setting.create_if_not_exists( title: 'HTTP type', name: 'http_type', area: 'System::Base', description: 'Define the http protocol of your instance.', options: { form: [ { display: '', null: true, name: 'http_type', tag: 'select', options: { 'https' => 'https', 'http' => 'http', }, }, ], }, state: 'http', preferences: { online_service_disable: true, placeholder: true, permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: 'Storage Mechanism', name: 'storage_provider', area: 'System::Storage', description: '"Database" stores all attachments in the database (not recommended for storing large amounts of data). "Filesystem" stores the data in the filesystem. You can switch between the modules even on a system that is already in production without any loss of data.', options: { form: [ { display: '', null: true, name: 'storage_provider', tag: 'select', tranlate: true, options: { 'DB' => 'Database', 'File' => 'Filesystem', }, }, ], }, state: 'DB', preferences: { controller: 'SettingsAreaStorageProvider', online_service_disable: true, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'Image Service', name: 'image_backend', area: 'System::Services', description: 'Defines the backend for user and organization image lookups.', options: { form: [ { display: '', null: true, name: 'image_backend', tag: 'select', options: { '' => '-', 'Service::Image::Zammad' => 'Zammad Image Service', }, }, ], }, state: 'Service::Image::Zammad', preferences: { prio: 1, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'Geo IP Service', name: 'geo_ip_backend', area: 'System::Services', description: 'Defines the backend for geo IP lookups. Shows also location of an IP address if an IP address is shown.', options: { form: [ { display: '', null: true, name: 'geo_ip_backend', tag: 'select', options: { '' => '-', 'Service::GeoIp::Zammad' => 'Zammad GeoIP Service', }, }, ], }, state: 'Service::GeoIp::Zammad', preferences: { prio: 2, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'Geo Location Service', name: 'geo_location_backend', area: 'System::Services', description: 'Defines the backend for geo location lookups to store geo locations for addresses.', options: { form: [ { display: '', null: true, name: 'geo_location_backend', tag: 'select', options: { '' => '-', 'Service::GeoLocation::Gmaps' => 'Google Maps', }, }, ], }, state: 'Service::GeoLocation::Gmaps', preferences: { prio: 3, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'Geo Calendar Service', name: 'geo_calendar_backend', area: 'System::Services', description: 'Defines the backend for geo calendar lookups. Used for initial calendar succession.', options: { form: [ { display: '', null: true, name: 'geo_calendar_backend', tag: 'select', options: { '' => '-', 'Service::GeoCalendar::Zammad' => 'Zammad GeoCalendar Service', }, }, ], }, state: 'Service::GeoCalendar::Zammad', preferences: { prio: 2, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'Proxy Settings', name: 'proxy', area: 'System::Network', description: 'Address of the proxy server for http and https resources.', options: { form: [ { display: '', null: false, name: 'proxy', tag: 'input', placeholder: 'proxy.example.com:3128', }, ], }, state: '', preferences: { online_service_disable: true, controller: 'SettingsAreaProxy', prio: 1, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'Proxy User', name: 'proxy_username', area: 'System::Network', description: 'Username for proxy connection.', options: { form: [ { display: '', null: false, name: 'proxy_username', tag: 'input', }, ], }, state: '', preferences: { disabled: true, online_service_disable: true, prio: 2, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'Proxy Password', name: 'proxy_password', area: 'System::Network', description: 'Password for proxy connection.', options: { form: [ { display: '', null: false, name: 'proxy_password', tag: 'input', }, ], }, state: '', preferences: { disabled: true, online_service_disable: true, prio: 3, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'No Proxy', name: 'proxy_no', area: 'System::Network', description: 'No proxy for the following hosts.', options: { form: [ { display: '', null: false, name: 'proxy_no', tag: 'input', }, ], }, state: 'localhost,127.0.0.0,::1', preferences: { disabled: true, online_service_disable: true, prio: 4, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: 'Send client stats', name: 'ui_send_client_stats', area: 'System::UI', description: 'Send client stats/error message to central server to improve the usability.', options: { form: [ { display: '', null: true, name: 'ui_send_client_stats', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: 'Client storage', name: 'ui_client_storage', area: 'System::UI', description: 'Use client storage to cache data to enhance performance of application.', options: { form: [ { display: '', null: true, name: 'ui_client_storage', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 2, permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: 'User Organization Selector - email', name: 'ui_user_organization_selector_with_email', area: 'UI::UserOrganizatiomSelector', description: 'Display of the e-mail in the result of the user/organization widget.', options: { form: [ { display: '', null: true, name: 'ui_user_organization_selector_with_email', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 100, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: 'Note - default visibility', name: 'ui_ticket_zoom_article_note_new_internal', area: 'UI::TicketZoom', description: 'Default visibility for new note.', options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_article_note_new_internal', tag: 'boolean', translate: true, options: { true => 'internal', false => 'public', }, }, ], }, state: true, preferences: { prio: 100, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: 'Email - subject field', name: 'ui_ticket_zoom_article_email_subject', area: 'UI::TicketZoom', description: 'Use subject field for emails. If disabled, the ticket title will be used as subject.', options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_article_email_subject', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 200, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: 'Email - full quote', name: 'ui_ticket_zoom_article_email_full_quote', area: 'UI::TicketZoom', description: 'Enable if you want to quote the full email in your answer. The quoted email will be put at the end of your answer. If you just want to quote a certain phrase, just mark the text and press reply (this feature is always available).', options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_article_email_full_quote', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 220, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: 'Email - quote header', name: 'ui_ticket_zoom_article_email_full_quote_header', area: 'UI::TicketZoom', description: 'Enable if you want a timestamped reply header to be automatically inserted in front of quoted messages.', options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_article_email_full_quote_header', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 240, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: 'Twitter - tweet initials', name: 'ui_ticket_zoom_article_twitter_initials', area: 'UI::TicketZoom', description: 'Add sender initials to end of a tweet.', options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_article_twitter_initials', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 300, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: 'Sidebar Attachments', name: 'ui_ticket_zoom_attachments_preview', area: 'UI::TicketZoom::Preview', description: 'Enables preview of attachments.', options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_attachments_preview', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 400, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: 'Sidebar Attachments', name: 'ui_ticket_zoom_sidebar_article_attachments', area: 'UI::TicketZoom::Preview', description: 'Enables a sidebar to show an overview of all attachments.', options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_sidebar_article_attachments', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 500, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: 'Set notes for ticket create types.', name: 'ui_ticket_create_notes', area: 'UI::TicketCreate', description: 'Set notes for ticket create types by selecting type.', options: {}, state: { #'email-out' => 'Attention: When creating a ticket an e-mail is sent.', }, preferences: { permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: 'Default type for a new ticket', name: 'ui_ticket_create_default_type', area: 'UI::TicketCreate', description: 'Select default ticket type', options: { form: [ { display: '', null: false, multiple: false, name: 'ui_ticket_create_default_type', tag: 'select', options: { 'phone-in' => '1. Phone inbound', 'phone-out' => '2. Phone outbound', 'email-out' => '3. Email outbound', }, }, ], }, state: 'phone-in', preferences: { permission: ['admin.ui'] }, frontend: true ) Setting.create_if_not_exists( title: 'Available types for a new ticket', name: 'ui_ticket_create_available_types', area: 'UI::TicketCreate', description: 'Set available ticket types', options: { form: [ { display: '', null: false, multiple: true, name: 'ui_ticket_create_available_types', tag: 'select', options: { 'phone-in' => '1. Phone inbound', 'phone-out' => '2. Phone outbound', 'email-out' => '3. Email outbound', }, }, ], }, state: %w[phone-in phone-out email-out], preferences: { permission: ['admin.ui'] }, frontend: true ) Setting.create_if_not_exists( title: 'Open ticket indicator', name: 'ui_sidebar_open_ticket_indicator_colored', area: 'UI::Sidebar', description: 'Color representation of the open ticket indicator in the sidebar.', options: { form: [ { display: '', null: true, name: 'ui_sidebar_open_ticket_indicator_colored', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: 'Open ticket indicator', name: 'ui_table_group_by_show_count', area: 'UI::Base', description: 'Total display of the number of objects in a grouping.', options: { form: [ { display: '', null: true, name: 'ui_table_group_by_show_count', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: 'Priority Icons in Overviews', name: 'ui_ticket_overview_priority_icon', area: 'UI::TicketOverview::PriorityIcons', description: 'Enables priority icons in ticket overviews.', options: { form: [ { display: '', null: true, name: 'ui_ticket_overview_priority_icon', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 500, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: 'New User Accounts', name: 'user_create_account', area: 'Security::Base', description: 'Enables users to create their own account via web interface.', options: { form: [ { display: '', null: true, name: 'user_create_account', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 10, permission: ['admin.security'], }, frontend: true ) Setting.create_if_not_exists( title: 'Lost Password', name: 'user_lost_password', area: 'Security::Base', description: 'Activates lost password feature for users.', options: { form: [ { display: '', null: true, name: 'user_lost_password', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 20, permission: ['admin.security'], }, frontend: true ) options = [ { value: '0', name: 'disabled' }, { value: 1.hour.seconds, name: '1 hour' }, { value: 2.hours.seconds, name: '2 hours' }, { value: 1.day.seconds, name: '1 day' }, { value: 7.days.seconds, name: '1 week' }, { value: 14.days.seconds, name: '2 weeks' }, { value: 21.days.seconds, name: '3 weeks' }, { value: 28.days.seconds, name: '4 weeks' } ] Setting.create_if_not_exists( title: 'Session Timeout', name: 'session_timeout', area: 'Security::Base', description: 'Defines the session timeout for inactivity of users (in seconds).', options: { form: [ { display: 'Default', null: false, name: 'default', tag: 'select', options: options, translate: true, }, { display: 'admin', null: false, name: 'admin', tag: 'select', options: options, translate: true, }, { display: 'ticket.agent', null: false, name: 'ticket.agent', tag: 'select', options: options, translate: true, }, { display: 'ticket.customer', null: false, name: 'ticket.customer', tag: 'select', options: options, translate: true, }, ], }, preferences: { prio: 30, }, state: { 'default' => 4.weeks.seconds, 'admin' => 4.weeks.seconds, 'ticket.agent' => 4.weeks.seconds, 'ticket.customer' => 4.weeks.seconds, }, frontend: true ) Setting.create_if_not_exists( title: 'User email for muliple users', name: 'user_email_multiple_use', area: 'Model::User', description: 'Allow to use email address for muliple users.', options: { form: [ { display: '', null: true, name: 'user_email_multiple_use', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { permission: ['admin'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_ldap', area: 'Security::Authentication', description: 'Enables user authentication via %s.', preferences: { title_i18n: ['LDAP'], description_i18n: ['LDAP'], permission: ['admin.security'], }, state: { adapter: 'Auth::Ldap', host: 'localhost', port: 389, bind_dn: 'cn=Manager,dc=example,dc=org', bind_pw: 'example', uid: 'mail', base: 'dc=example,dc=org', always_filter: '', always_roles: %w[Admin Agent], always_groups: ['Users'], sync_params: { firstname: 'sn', lastname: 'givenName', email: 'mail', login: 'mail', }, }, frontend: false ) Setting.create_if_not_exists( title: 'Automatic account link on initial logon', name: 'auth_third_party_auto_link_at_inital_login', area: 'Security::ThirdPartyAuthentication', description: 'Enables the automatic linking of an existing account on initial login via a third party application. If this is disabled, an existing user must first log into Zammad and then link his "Third Party" account to his Zammad account via Profile -> Linked Accounts.', options: { form: [ { display: '', null: true, name: 'auth_third_party_auto_link_at_inital_login', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { permission: ['admin.security'], prio: 10, }, state: false, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_twitter', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via %s. Register your app first at [%s](%s).', options: { form: [ { display: '', null: true, name: 'auth_twitter', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_twitter_credentials'], title_i18n: ['Twitter'], description_i18n: ['Twitter', 'Twitter Developer Site', 'https://dev.twitter.com/apps'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Twitter App Credentials', name: 'auth_twitter_credentials', area: 'Security::ThirdPartyAuthentication::Twitter', description: 'App credentials for Twitter.', options: { form: [ { display: 'Twitter Key', null: true, name: 'key', tag: 'input', }, { display: 'Twitter Secret', null: true, name: 'secret', tag: 'input', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_facebook', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via %s. Register your app first at [%s](%s).', options: { form: [ { display: '', null: true, name: 'auth_facebook', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_facebook_credentials'], title_i18n: ['Facebook'], description_i18n: ['Facebook', 'Facebook Developer Site', 'https://developers.facebook.com/apps/'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Facebook App Credentials', name: 'auth_facebook_credentials', area: 'Security::ThirdPartyAuthentication::Facebook', description: 'App credentials for Facebook.', options: { form: [ { display: 'App ID', null: true, name: 'app_id', tag: 'input', }, { display: 'App Secret', null: true, name: 'app_secret', tag: 'input', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_google_oauth2', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via %s. Register your app first at [%s](%s).', options: { form: [ { display: '', null: true, name: 'auth_google_oauth2', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_google_oauth2_credentials'], title_i18n: ['Google'], description_i18n: ['Google', 'Google API Console Site', 'https://console.developers.google.com/apis/credentials'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Google App Credentials', name: 'auth_google_oauth2_credentials', area: 'Security::ThirdPartyAuthentication::Google', description: 'Enables user authentication via Google.', options: { form: [ { display: 'Client ID', null: true, name: 'client_id', tag: 'input', }, { display: 'Client Secret', null: true, name: 'client_secret', tag: 'input', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_linkedin', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via %s. Register your app first at [%s](%s).', options: { form: [ { display: '', null: true, name: 'auth_linkedin', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_linkedin_credentials'], title_i18n: ['LinkedIn'], description_i18n: ['LinkedIn', 'Linkedin Developer Site', 'https://www.linkedin.com/developer/apps'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'LinkedIn App Credentials', name: 'auth_linkedin_credentials', area: 'Security::ThirdPartyAuthentication::Linkedin', description: 'Enables user authentication via LinkedIn.', options: { form: [ { display: 'App ID', null: true, name: 'app_id', tag: 'input', }, { display: 'App Secret', null: true, name: 'app_secret', tag: 'input', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_github', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via %s. Register your app first at [%s](%s).', options: { form: [ { display: '', null: true, name: 'auth_github', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_github_credentials'], title_i18n: ['Github'], description_i18n: ['Github', 'Github OAuth Applications', 'https://github.com/settings/applications'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Github App Credentials', name: 'auth_github_credentials', area: 'Security::ThirdPartyAuthentication::Github', description: 'Enables user authentication via Github.', options: { form: [ { display: 'App ID', null: true, name: 'app_id', tag: 'input', }, { display: 'App Secret', null: true, name: 'app_secret', tag: 'input', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_gitlab', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via %s. Register your app first at [%s](%s).', options: { form: [ { display: '', null: true, name: 'auth_gitlab', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_gitlab_credentials'], title_i18n: ['GitLab'], description_i18n: ['GitLab', 'GitLab Applications', 'https://your-gitlab-host/admin/applications'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'GitLab App Credentials', name: 'auth_gitlab_credentials', area: 'Security::ThirdPartyAuthentication::GitLab', description: 'Enables user authentication via GitLab.', options: { form: [ { display: 'App ID', null: true, name: 'app_id', tag: 'input', }, { display: 'App Secret', null: true, name: 'app_secret', tag: 'input', }, { display: 'Site', null: true, name: 'site', tag: 'input', placeholder: 'https://gitlab.YOURDOMAIN.com/api/v4/', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_microsoft_office365', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via %s. Register your app first at [%s](%s).', options: { form: [ { display: '', null: true, name: 'auth_microsoft_office365', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_microsoft_office365_credentials'], title_i18n: ['Office 365'], description_i18n: ['Office 365', 'Microsoft Application Registration Portal', 'https://apps.dev.microsoft.com'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Office 365 App Credentials', name: 'auth_microsoft_office365_credentials', area: 'Security::ThirdPartyAuthentication::Office365', description: 'Enables user authentication via Office 365.', options: { form: [ { display: 'App ID', null: true, name: 'app_id', tag: 'input', }, { display: 'App Secret', null: true, name: 'app_secret', tag: 'input', }, { display: 'App Tenant ID', null: true, name: 'app_tenant', tag: 'input', placeholder: 'common', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_weibo', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via %s. Register your app first at [%s](%s).', options: { form: [ { display: '', null: true, name: 'auth_weibo', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_weibo_credentials'], title_i18n: ['Weibo'], description_i18n: ['Sina Weibo', 'Sina Weibo Open Protal', 'http://open.weibo.com'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Weibo App Credentials', name: 'auth_weibo_credentials', area: 'Security::ThirdPartyAuthentication::Weibo', description: 'Enables user authentication via Weibo.', options: { form: [ { display: 'App ID', null: true, name: 'client_id', tag: 'input', }, { display: 'App Secret', null: true, name: 'client_secret', tag: 'input', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_saml', area: 'Security::ThirdPartyAuthentication', description: 'Enables user authentication via %s.', options: { form: [ { display: '', null: true, name: 'auth_saml', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_saml_credentials'], title_i18n: ['SAML'], description_i18n: ['SAML'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'SAML App Credentials', name: 'auth_saml_credentials', area: 'Security::ThirdPartyAuthentication::SAML', description: 'Enables user authentication via SAML.', options: { form: [ { display: 'IDP SSO target URL', null: true, name: 'idp_sso_target_url', tag: 'input', placeholder: 'https://capriza.github.io/samling/samling.html', }, { display: 'IDP certificate', null: true, name: 'idp_cert', tag: 'input', placeholder: '-----BEGIN CERTIFICATE-----\n...-----END CERTIFICATE-----', }, { display: 'IDP certificate fingerprint', null: true, name: 'idp_cert_fingerprint', tag: 'input', placeholder: 'E7:91:B2:E1:...', }, { display: 'Name Identifier Format', null: true, name: 'name_identifier_format', tag: 'input', placeholder: 'urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Minimum length', name: 'password_min_size', area: 'Security::Password', description: 'Password needs to have at least a minimal number of characters.', options: { form: [ { display: '', null: true, name: 'password_min_size', tag: 'select', options: { 4 => ' 4', 5 => ' 5', 6 => ' 6', 7 => ' 7', 8 => ' 8', 9 => ' 9', 10 => '10', 11 => '11', 12 => '12', 13 => '13', 14 => '14', 15 => '15', 16 => '16', 17 => '17', 18 => '18', 19 => '19', 20 => '20', }, }, ], }, state: 10, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: '2 lower and 2 upper characters', name: 'password_min_2_lower_2_upper_characters', area: 'Security::Password', description: 'Password needs to contain 2 lower and 2 upper characters.', options: { form: [ { display: '', null: true, name: 'password_min_2_lower_2_upper_characters', tag: 'select', options: { 1 => 'yes', 0 => 'no', }, }, ], }, state: 1, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Digit required', name: 'password_need_digit', area: 'Security::Password', description: 'Password needs to contain at least one digit.', options: { form: [ { display: 'Needed', null: true, name: 'password_need_digit', tag: 'select', options: { 1 => 'yes', 0 => 'no', }, }, ], }, state: 1, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Special character required', name: 'password_need_special_character', area: 'Security::Password', description: 'Password needs to contain at least one special character.', options: { form: [ { display: 'Needed', null: true, name: 'password_need_special_character', tag: 'select', options: { 1 => 'yes', 0 => 'no', }, }, ], }, state: 0, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Maximum failed logins', name: 'password_max_login_failed', area: 'Security::Password', description: 'Number of failed logins after account will be deactivated.', options: { form: [ { display: '', null: true, name: 'password_max_login_failed', tag: 'select', options: { 4 => ' 4', 5 => ' 5', 6 => ' 6', 7 => ' 7', 8 => ' 8', 9 => ' 9', 10 => '10', 11 => '11', 13 => '13', 14 => '14', 15 => '15', 16 => '16', 17 => '17', 18 => '18', 19 => '19', 20 => '20', }, }, ], }, state: 5, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: 'Ticket Hook', name: 'ticket_hook', area: 'Ticket::Base', description: 'The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.', options: { form: [ { display: '', null: false, name: 'ticket_hook', tag: 'input', }, ], }, preferences: { render: true, placeholder: true, authentication: true, permission: ['admin.ticket'], }, state: 'Ticket#', frontend: true ) Setting.create_if_not_exists( title: 'Ticket Hook Divider', name: 'ticket_hook_divider', area: 'Ticket::Base::Shadow', description: 'The divider between TicketHook and ticket number. E. g. \': \'.', options: { form: [ { display: '', null: true, name: 'ticket_hook_divider', tag: 'input', }, ], }, state: '', preferences: { permission: ['admin.ticket'], }, frontend: false ) Setting.create_if_not_exists( title: 'Ticket Hook Position', name: 'ticket_hook_position', area: 'Ticket::Base', description: "The format of the subject. * **Right** means **Some Subject [Ticket#12345]** * **Left** means **[Ticket#12345] Some Subject** * **None** means **Some Subject** (without ticket number). In the last case you should enable *postmaster_follow_up_search_in* to recognize follow-ups based on email headers and/or body.", options: { form: [ { display: '', null: true, name: 'ticket_hook_position', tag: 'select', translate: true, options: { 'left' => 'left', 'right' => 'right', 'none' => 'none', }, }, ], }, state: 'right', preferences: { controller: 'SettingsAreaTicketHookPosition', permission: ['admin.ticket'], }, frontend: false ) Setting.create_if_not_exists( title: 'Ticket Last Contact Behaviour', name: 'ticket_last_contact_behaviour', area: 'Ticket::Base', description: 'Sets the last customer contact based on the last contact of a customer or on the last contact of a customer to whom an agent has not yet responded.', options: { form: [ { display: '', null: true, name: 'ticket_last_contact_behaviour', tag: 'select', translate: true, options: { 'based_on_customer_reaction' => 'Last customer contact (without consideration an agent has replied to it)', 'check_if_agent_already_replied' => 'Last customer contact (with consideration an agent has replied to it)', }, }, ], }, state: 'check_if_agent_already_replied', preferences: { permission: ['admin.ticket'], }, frontend: false ) Setting.create_if_not_exists( title: 'Ticket Number Format', name: 'ticket_number', area: 'Ticket::Number', description: "Selects the ticket number generator module. * **Increment** increments the ticket number, the SystemID and the counter are used with SystemID.Counter format (e.g. 1010138, 1010139). * With **Date** the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 201206231010138, 201206231010139).", options: { form: [ { display: '', null: true, name: 'ticket_number', tag: 'select', translate: true, options: { 'Ticket::Number::Increment' => 'Increment (SystemID.Counter)', 'Ticket::Number::Date' => 'Date (Year.Month.Day.SystemID.Counter)', }, }, ], }, state: 'Ticket::Number::Increment', preferences: { settings_included: %w[ticket_number_increment ticket_number_date], controller: 'SettingsAreaTicketNumber', permission: ['admin.ticket'], }, frontend: false ) Setting.create_if_not_exists( title: 'Ticket Number Increment', name: 'ticket_number_increment', area: 'Ticket::Number', description: '-', options: { form: [ { display: 'Checksum', null: true, name: 'checksum', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, { display: 'Min. size of number', null: true, name: 'min_size', tag: 'select', options: { 1 => ' 1', 2 => ' 2', 3 => ' 3', 4 => ' 4', 5 => ' 5', 6 => ' 6', 7 => ' 7', 8 => ' 8', 9 => ' 9', 10 => '10', 11 => '11', 12 => '12', 13 => '13', 14 => '14', 15 => '15', 16 => '16', 17 => '17', 18 => '18', 19 => '19', 20 => '20', }, }, ], }, state: { checksum: false, min_size: 5, }, preferences: { permission: ['admin.ticket'], hidden: true, }, frontend: false ) Setting.create_if_not_exists( title: 'Ticket Number Increment Date', name: 'ticket_number_date', area: 'Ticket::Number', description: '-', options: { form: [ { display: 'Checksum', null: true, name: 'checksum', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: { checksum: false }, preferences: { permission: ['admin.ticket'], hidden: true, }, frontend: false ) Setting.create_if_not_exists( title: 'Auto Assigment', name: 'ticket_auto_assignment', area: 'Web::Base', description: 'Enable ticket auto assignment.', options: { form: [ { display: '', null: true, name: 'ticket_auto_assignment', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { authentication: true, permission: ['admin.ticket_auto_assignment'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Time Accounting Selector', name: 'ticket_auto_assignment_selector', area: 'Web::Base', description: 'Enable auto assignment for following matching tickets.', options: { form: [ {}, ], }, preferences: { authentication: true, permission: ['admin.ticket_auto_assignment'], }, state: { condition: { 'ticket.state_id' => { operator: 'is', value: Ticket::State.by_category(:work_on).pluck(:id) } } }, frontend: true ) Setting.create_or_update( title: 'Time Accounting Selector', name: 'ticket_auto_assignment_user_ids_ignore', area: 'Web::Base', description: 'Define an exception of "automatic assignment" for certain users (e.g. executives).', options: { form: [ {}, ], }, preferences: { authentication: true, permission: ['admin.ticket_auto_assignment'], }, state: [], frontend: true ) Setting.create_if_not_exists( title: 'Ticket Number ignore system_id', name: 'ticket_number_ignore_system_id', area: 'Ticket::Core', description: '-', options: { form: [ { display: 'Ignore system_id', null: true, name: 'ticket_number_ignore_system_id', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { permission: ['admin.ticket'], hidden: true, }, frontend: false ) Setting.create_if_not_exists( title: 'Recursive Ticket Triggers', name: 'ticket_trigger_recursive', area: 'Ticket::Core', description: 'Activate the recursive processing of ticket triggers.', options: { form: [ { display: 'Recursive Ticket Triggers', null: true, name: 'ticket_trigger_recursive', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { permission: ['admin.ticket'], hidden: true, }, frontend: false ) Setting.create_if_not_exists( title: 'Recursive Ticket Triggers Loop Max.', name: 'ticket_trigger_recursive_max_loop', area: 'Ticket::Core', description: 'Maximum number of recursively executed triggers.', options: { form: [ { display: 'Recursive Ticket Triggers', null: true, name: 'ticket_trigger_recursive_max_loop', tag: 'select', options: { 1 => ' 1', 2 => ' 2', 3 => ' 3', 4 => ' 4', 5 => ' 5', 6 => ' 6', 7 => ' 7', 8 => ' 8', 9 => ' 9', 10 => '10', 11 => '11', 12 => '12', 13 => '13', 14 => '14', 15 => '15', 16 => '16', 17 => '17', 18 => '18', 19 => '19', 20 => '20', }, }, ], }, state: 10, preferences: { permission: ['admin.ticket'], hidden: true, }, frontend: false ) Setting.create_if_not_exists( title: 'Enable Ticket creation', name: 'customer_ticket_create', area: 'CustomerWeb::Base', description: 'Defines if a customer can create tickets via the web interface.', options: { form: [ { display: '', null: true, name: 'customer_ticket_create', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { authentication: true, permission: ['admin.channel_web'], }, frontend: true ) Setting.create_if_not_exists( title: 'Group selection for Ticket creation', name: 'customer_ticket_create_group_ids', area: 'CustomerWeb::Base', description: 'Defines groups for which a customer can create tickets via web interface. "-" means all groups are available.', options: { form: [ { display: '', null: true, name: 'group_ids', tag: 'select', multiple: true, nulloption: true, relation: 'Group', }, ], }, state: '', preferences: { authentication: true, permission: ['admin.channel_web'], }, frontend: true ) Setting.create_if_not_exists( title: 'Enable Ticket creation', name: 'form_ticket_create', area: 'Form::Base', description: 'Defines if tickets can be created via web form.', options: { form: [ { display: '', null: true, name: 'form_ticket_create', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { permission: ['admin.channel_formular'], }, frontend: false, ) group = Group.where(active: true).first if !group group = Group.first end group_id = 1 if group group_id = group.id end Setting.create_if_not_exists( title: 'Group selection for Ticket creation', name: 'form_ticket_create_group_id', area: 'Form::Base', description: 'Defines if group of created tickets via web form.', options: { form: [ { display: '', null: true, name: 'form_ticket_create_group_id', tag: 'select', relation: 'Group', }, ], }, state: group_id, preferences: { permission: ['admin.channel_formular'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Limit tickets by ip per hour', name: 'form_ticket_create_by_ip_per_hour', area: 'Form::Base', description: 'Defines limit of tickets by ip per hour via web form.', options: { form: [ { display: '', null: true, name: 'form_ticket_create_by_ip_per_hour', tag: 'input', }, ], }, state: 20, preferences: { permission: ['admin.channel_formular'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Limit tickets by ip per day', name: 'form_ticket_create_by_ip_per_day', area: 'Form::Base', description: 'Defines limit of tickets by ip per day via web form.', options: { form: [ { display: '', null: true, name: 'form_ticket_create_by_ip_per_day', tag: 'input', }, ], }, state: 240, preferences: { permission: ['admin.channel_formular'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Limit tickets per day', name: 'form_ticket_create_per_day', area: 'Form::Base', description: 'Defines limit of tickets per day via web form.', options: { form: [ { display: '', null: true, name: 'form_ticket_create_per_day', tag: 'input', }, ], }, state: 5000, preferences: { permission: ['admin.channel_formular'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Ticket Subject Size', name: 'ticket_subject_size', area: 'Email::Base', description: 'Max. length of the subject in an email reply.', options: { form: [ { display: '', null: false, name: 'ticket_subject_size', tag: 'input', }, ], }, state: '110', preferences: { permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Ticket Subject Reply', name: 'ticket_subject_re', area: 'Email::Base', description: 'The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.', options: { form: [ { display: '', null: true, name: 'ticket_subject_re', tag: 'input', }, ], }, state: 'RE', preferences: { permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Ticket Subject Forward', name: 'ticket_subject_fwd', area: 'Email::Base', description: 'The text at the beginning of the subject in an email forward, e. g. FWD.', options: { form: [ { display: '', null: true, name: 'ticket_subject_fwd', tag: 'input', }, ], }, state: 'FWD', preferences: { permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Sender Format', name: 'ticket_define_email_from', area: 'Email::Base', description: 'Defines how the From field of emails (sent from answers and email tickets) should look like.', options: { form: [ { display: '', null: true, name: 'ticket_define_email_from', tag: 'select', options: { SystemAddressName: 'System Address Display Name', AgentNameSystemAddressName: 'Agent Name + FromSeparator + System Address Display Name', AgentName: 'Agent Name', }, }, ], }, state: 'AgentNameSystemAddressName', preferences: { permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Sender Format Separator', name: 'ticket_define_email_from_separator', area: 'Email::Base', description: 'Defines the separator between the agent\'s real name and the given group email address.', options: { form: [ { display: '', null: false, name: 'ticket_define_email_from_separator', tag: 'input', }, ], }, state: 'via', preferences: { permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Maximum Email Size', name: 'postmaster_max_size', area: 'Email::Base', description: 'Maximum size in MB of emails.', options: { form: [ { display: '', null: true, name: 'postmaster_max_size', tag: 'select', options: { 1 => ' 1', 2 => ' 2', 3 => ' 3', 4 => ' 4', 5 => ' 5', 6 => ' 6', 7 => ' 7', 8 => ' 8', 9 => ' 9', 10 => ' 10', 15 => ' 15', 20 => ' 20', 25 => ' 25', 30 => ' 30', 35 => ' 35', 40 => ' 40', 45 => ' 45', 50 => ' 50', 60 => ' 60', 70 => ' 70', 80 => ' 80', 90 => ' 90', 100 => '100', 125 => '125', 150 => '150', }, }, ], }, state: 10, preferences: { online_service_disable: true, permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Additional follow-up detection', name: 'postmaster_follow_up_search_in', area: 'Email::Base', description: 'By default the follow-up check is done via the subject of an email. With this setting you can add more fields for which the follow-up check will be executed.', options: { form: [ { display: '', null: true, name: 'postmaster_follow_up_search_in', tag: 'checkbox', options: { 'references' => 'References - Search for follow-up also in In-Reply-To or References headers.', 'body' => 'Body - Search for follow-up also in mail body.', 'attachment' => 'Attachment - Search for follow-up also in attachments.', }, }, ], }, state: [], preferences: { permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Sender based on Reply-To header', name: 'postmaster_sender_based_on_reply_to', area: 'Email::Base', description: 'Set/overwrite sender/from of email based on reply-to header. Useful to set correct customer if email is received from a third party system on behalf of a customer.', options: { form: [ { display: '', null: true, name: 'postmaster_sender_based_on_reply_to', tag: 'select', options: { '' => '-', 'as_sender_of_email' => 'Take reply-to header as sender/from of email.', 'as_sender_of_email_use_from_realname' => 'Take reply-to header as sender/from of email and use realname of origin from.', }, }, ], }, state: [], preferences: { permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Customer selection based on sender and receiver list', name: 'postmaster_sender_is_agent_search_for_customer', area: 'Email::Base', description: 'If the sender is an agent, set the first user in the recipient list as a customer.', options: { form: [ { display: '', null: true, name: 'postmaster_sender_is_agent_search_for_customer', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Send postmaster mail if mail too large', name: 'postmaster_send_reject_if_mail_too_large', area: 'Email::Base', description: 'Send postmaster reject mail to sender of mail if mail is too large.', options: { form: [ { display: '', null: true, name: 'postmaster_send_reject_if_mail_too_large', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { online_service_disable: true, permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Notification Sender', name: 'notification_sender', area: 'Email::Base', description: 'Defines the sender of email notifications.', options: { form: [ { display: '', null: false, name: 'notification_sender', tag: 'input', }, ], }, state: 'Notification Master ', # rubocop:disable Lint/InterpolationCheck preferences: { online_service_disable: true, permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Block Notifications', name: 'send_no_auto_response_reg_exp', area: 'Email::Base', description: 'If this regex matches, no notification will be sent by the sender.', options: { form: [ { display: '', null: false, name: 'send_no_auto_response_reg_exp', tag: 'input', }, ], }, state: '(mailer-daemon|postmaster|abuse|root|noreply|noreply.+?|no-reply|no-reply.+?)@.+?', preferences: { online_service_disable: true, permission: ['admin.channel_email'], }, frontend: false ) Setting.create_if_not_exists( title: 'Bcc address for all outgoing emails', name: 'system_bcc', area: 'Email::Enhanced', description: 'To archive all outgoing emails from Zammad to external, you can store a bcc email address here.', options: {}, state: '', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'API Token Access', name: 'api_token_access', area: 'API::Base', description: 'Enable REST API using tokens (not username/email address and password). Each user needs to create its own access tokens in user profile.', options: { form: [ { display: '', null: true, name: 'api_token_access', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { permission: ['admin.api'], }, frontend: false ) Setting.create_if_not_exists( title: 'API Password Access', name: 'api_password_access', area: 'API::Base', description: 'Enable REST API access using the username/email address and password for the authentication user.', options: { form: [ { display: '', null: true, name: 'api_password_access', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { permission: ['admin.api'], }, frontend: false ) Setting.create_if_not_exists( title: 'Monitoring Token', name: 'monitoring_token', area: 'HealthCheck::Base', description: 'Token for monitoring.', options: { form: [ { display: '', null: false, name: 'monitoring_token', tag: 'input', }, ], }, state: ENV['MONITORING_TOKEN'] || SecureRandom.urlsafe_base64(40), preferences: { permission: ['admin.monitoring'], }, frontend: false ) Setting.create_if_not_exists( title: 'Enable Chat', name: 'chat', area: 'Chat::Base', description: 'Enable/disable online chat.', options: { form: [ { display: '', null: true, name: 'chat', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { trigger: ['menu:render', 'chat:rerender'], permission: ['admin.channel_chat'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Agent idle timeout', name: 'chat_agent_idle_timeout', area: 'Chat::Extended', description: 'Idle timeout in seconds until agent is set offline automatically.', options: { form: [ { display: '', null: false, name: 'chat_agent_idle_timeout', tag: 'input', }, ], }, state: '120', preferences: { permission: ['admin.channel_chat'], }, frontend: true ) Setting.create_if_not_exists( title: 'Defines searchable models.', name: 'models_searchable', area: 'Models::Base', description: 'Defines the searchable models.', options: {}, state: Models.searchable.map(&:to_s), preferences: { authentication: true, }, frontend: true, ) Setting.create_if_not_exists( title: 'Default Screen', name: 'default_controller', area: 'Core', description: 'Defines the default screen.', options: {}, state: '#dashboard', frontend: true ) Setting.create_if_not_exists( title: 'Elasticsearch Endpoint URL', name: 'es_url', area: 'SearchIndex::Elasticsearch', description: 'Defines endpoint of Elasticsearch.', state: '', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'Elasticsearch Endpoint User', name: 'es_user', area: 'SearchIndex::Elasticsearch', description: 'Defines HTTP basic auth user of Elasticsearch.', state: '', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'Elasticsearch Endpoint Password', name: 'es_password', area: 'SearchIndex::Elasticsearch', description: 'Defines HTTP basic auth password of Elasticsearch.', state: '', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'Elasticsearch Endpoint Index', name: 'es_index', area: 'SearchIndex::Elasticsearch', description: 'Defines Elasticsearch index name.', state: 'zammad', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'Elasticsearch Attachment Extensions', name: 'es_attachment_ignore', area: 'SearchIndex::Elasticsearch', description: 'Defines attachment extensions which will be ignored by Elasticsearch.', state: [ '.png', '.jpg', '.jpeg', '.mpeg', '.mpg', '.mov', '.bin', '.exe', '.box', '.mbox' ], preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'Elasticsearch Attachment Size', name: 'es_attachment_max_size_in_mb', area: 'SearchIndex::Elasticsearch', description: 'Define max. attachment size for Elasticsearch.', state: 10, preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'Elasticsearch Total Payload Size', name: 'es_total_max_size_in_mb', area: 'SearchIndex::Elasticsearch', description: 'Define max. payload size for Elasticsearch.', state: 300, preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'Elasticsearch Pipeline Name', name: 'es_pipeline', area: 'SearchIndex::Elasticsearch', description: 'Define pipeline name for Elasticsearch.', state: '', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'Import Mode', name: 'import_mode', area: 'Import::Base', description: 'Puts Zammad into import mode (disables some triggers).', options: { form: [ { display: '', null: true, name: 'import_mode', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Import Backend', name: 'import_backend', area: 'Import::Base::Internal', description: 'Set backend which is being used for import.', options: {}, state: '', frontend: true ) Setting.create_if_not_exists( title: 'Ignore Escalation/SLA Information', name: 'import_ignore_sla', area: 'Import::Base', description: 'Ignore escalation/SLA information for import.', options: { form: [ { display: '', null: true, name: 'import_ignore_sla', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, frontend: false ) Setting.create_if_not_exists( title: 'Import Endpoint', name: 'import_otrs_endpoint', area: 'Import::OTRS', description: 'Defines OTRS endpoint to import users, tickets, states and articles.', options: { form: [ { display: '', null: false, name: 'import_otrs_endpoint', tag: 'input', }, ], }, state: 'http://otrs_host/otrs', frontend: false ) Setting.create_if_not_exists( title: 'Import Key', name: 'import_otrs_endpoint_key', area: 'Import::OTRS', description: 'Defines OTRS endpoint authentication key.', options: { form: [ { display: '', null: false, name: 'import_otrs_endpoint_key', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: 'Import User for HTTP basic authentication', name: 'import_otrs_user', area: 'Import::OTRS', description: 'Defines HTTP basic authentication user (only if OTRS is protected via HTTP basic auth).', options: { form: [ { display: '', null: true, name: 'import_otrs_user', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: 'Import Password for http basic authentication', name: 'import_otrs_password', area: 'Import::OTRS', description: 'Defines http basic authentication password (only if OTRS is protected via http basic auth).', options: { form: [ { display: '', null: true, name: 'import_otrs_password', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: 'Import Endpoint', name: 'import_zendesk_endpoint', area: 'Import::Zendesk', description: 'Defines Zendesk endpoint to import users, ticket, states and articles.', options: { form: [ { display: '', null: false, name: 'import_zendesk_endpoint', tag: 'input', }, ], }, state: 'https://yours.zendesk.com/api/v2', frontend: false ) Setting.create_if_not_exists( title: 'Import Key for requesting the Zendesk API', name: 'import_zendesk_endpoint_key', area: 'Import::Zendesk', description: 'Defines Zendesk endpoint authentication key.', options: { form: [ { display: '', null: false, name: 'import_zendesk_endpoint_key', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: 'Import User for requesting the Zendesk API', name: 'import_zendesk_endpoint_username', area: 'Import::Zendesk', description: 'Defines Zendesk endpoint authentication user.', options: { form: [ { display: '', null: true, name: 'import_zendesk_endpoint_username', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: 'Import Endpoint', name: 'import_freshdesk_endpoint', area: 'Import::Freshdesk', description: 'Defines Freshdesk endpoint to import users, ticket, states and articles.', options: { form: [ { display: '', null: false, name: 'import_freshdesk_endpoint', tag: 'input', }, ], }, state: 'https://yours.freshdesk.com/api/v2', frontend: false ) Setting.create_if_not_exists( title: 'Import Key for requesting the Freshdesk API', name: 'import_freshdesk_endpoint_key', area: 'Import::Freshdesk', description: 'Defines Freshdesk endpoint authentication key.', options: { form: [ { display: '', null: false, name: 'import_freshdesk_endpoint_key', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: 'Import Backends', name: 'import_backends', area: 'Import', description: 'A list of active import backends that get scheduled automatically.', options: {}, state: ['Import::Ldap', 'Import::Exchange'], preferences: { permission: ['admin'], }, frontend: false ) Setting.create_if_not_exists( title: 'Sequencer log level', name: 'sequencer_log_level', area: 'Core', description: 'Defines the log levels for various logging actions of the Sequencer.', options: {}, state: { sequence: { start_finish: :debug, unit: :debug, result: :debug, }, state: { optional: :debug, set: :debug, get: :debug, attribute_initialization: { start_finish: :debug, attributes: :debug, }, parameter_initialization: { parameters: :debug, start_finish: :debug, unused: :debug, }, expectations_initialization: :debug, cleanup: { start_finish: :debug, remove: :debug, } } }, frontend: false, ) Setting.create_if_not_exists( title: 'Time Accounting', name: 'time_accounting', area: 'Web::Base', description: 'Enable time accounting.', options: { form: [ { display: '', null: true, name: 'time_accounting', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { authentication: true, permission: ['admin.time_accounting'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: 'Time Accounting Selector', name: 'time_accounting_selector', area: 'Web::Base', description: 'Enable time accounting for these tickets.', options: { form: [ {}, ], }, preferences: { authentication: true, permission: ['admin.time_accounting'], }, state: {}, frontend: true ) Setting.create_if_not_exists( title: 'New Tags', name: 'tag_new', area: 'Web::Base', description: 'Allow users to create new tags.', options: { form: [ { display: '', null: true, name: 'tag_new', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { authentication: true, permission: ['admin.tag'], }, state: true, frontend: true ) Setting.create_if_not_exists( title: 'Default calendar tickets subscriptions', name: 'defaults_calendar_subscriptions_tickets', area: 'Defaults::CalendarSubscriptions', description: 'Defines the default calendar tickets subscription settings.', options: {}, state: { escalation: { own: true, not_assigned: false, }, new_open: { own: true, not_assigned: false, }, pending: { own: true, not_assigned: false, } }, preferences: { authentication: true, }, frontend: true ) Setting.create_if_not_exists( title: 'Defines translator identifier.', name: 'translator_key', area: 'i18n::translator_key', description: 'Defines the translator identifier for contributions.', options: {}, state: '', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0005_postmaster_filter_trusted', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to remove X-Zammad headers from not trusted sources.', options: {}, state: 'Channel::Filter::Trusted', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0006_postmaster_filter_auto_response_check', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to identify auto responses to prevent auto replies from Zammad.', options: {}, state: 'Channel::Filter::AutoResponseCheck', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0007_postmaster_filter_follow_up_check', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to identify follow-ups (based on admin settings).', options: {}, state: 'Channel::Filter::FollowUpCheck', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0008_postmaster_filter_follow_up_merged', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to identify follow-up ticket for merged tickets.', options: {}, state: 'Channel::Filter::FollowUpMerged', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0011_postmaster_sender_based_on_reply_to', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to set the sender/from of emails based on reply-to header.', options: {}, state: 'Channel::Filter::ReplyToBasedSender', frontend: false ) Setting.create_if_not_exists( title: 'Define postmaster filter.', name: '0018_postmaster_import_archive', area: 'Postmaster::PreFilter', description: 'Define postmaster filter to import archive mailboxes.', options: {}, state: 'Channel::Filter::ImportArchive', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0012_postmaster_filter_sender_is_system_address', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to check if email has been created by Zammad itself and will set the article sender.', options: {}, state: 'Channel::Filter::SenderIsSystemAddress', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0014_postmaster_filter_own_notification_loop_detection', area: 'Postmaster::PreFilter', description: 'Define postmaster filter to check if email is a own created notification email, then ignore it to prevent email loops.', options: {}, state: 'Channel::Filter::OwnNotificationLoopDetection', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0015_postmaster_filter_identify_sender', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to identify sender user.', options: {}, state: 'Channel::Filter::IdentifySender', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0016_postmaster_filter_smime', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to handle secure mailing.', options: {}, state: 'Channel::Filter::SecureMailing', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0030_postmaster_filter_out_of_office_check', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to identify out-of-office emails for follow-up detection and keeping current ticket state.', options: {}, state: 'Channel::Filter::OutOfOfficeCheck', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0200_postmaster_filter_follow_up_possible_check', area: 'Postmaster::PreFilter', description: 'Define postmaster filter to check if follow-ups get created (based on admin settings).', options: {}, state: 'Channel::Filter::FollowUpPossibleCheck', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0900_postmaster_filter_bounce_follow_up_check', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to identify postmaster bounced - to handle it as follow-up of the original ticket.', options: {}, state: 'Channel::Filter::BounceFollowUpCheck', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0950_postmaster_filter_bounce_delivery_permanent_failed', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to identify postmaster bounced - disable sending notification on permanent deleivery failed.', options: {}, state: 'Channel::Filter::BounceDeliveryPermanentFailed', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '0955_postmaster_filter_bounce_delivery_temporary_failed', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to identify postmaster bounced - reopen ticket on permanent temporary failed.', options: {}, state: 'Channel::Filter::BounceDeliveryTemporaryFailed', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '1000_postmaster_filter_database_check', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter for filters managed via admin interface.', options: {}, state: 'Channel::Filter::Database', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '5000_postmaster_filter_icinga', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to manage Icinga (http://www.icinga.org) emails.', options: {}, state: 'Channel::Filter::Icinga', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '5100_postmaster_filter_nagios', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to manage Nagios (http://www.nagios.org) emails.', options: {}, state: 'Channel::Filter::Nagios', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '5300_postmaster_filter_monit', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to manage Monit (https://mmonit.com/monit/) emails.', options: {}, state: 'Channel::Filter::Monit', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '5400_postmaster_filter_service_now_check', area: 'Postmaster::PreFilter', description: 'Defines postmaster filter to identify service now mails for correct follow-ups.', options: {}, state: 'Channel::Filter::ServiceNowCheck', frontend: false ) Setting.create_if_not_exists( title: 'Defines postmaster filter.', name: '5401_postmaster_filter_service_now_check', area: 'Postmaster::PostFilter', description: 'Defines postmaster filter to identify service now mails for correct follow-ups.', options: {}, state: 'Channel::Filter::ServiceNowCheck', frontend: false ) Setting.create_if_not_exists( title: 'Define postmaster filter.', name: '5500_postmaster_internal_article_check', area: 'Postmaster::PreFilter', description: 'Defines the postmaster filter which set the article internal if a forwarded, replied or sent email also exists with the article internal received.', options: {}, state: 'Channel::Filter::InternalArticleCheck', frontend: false ) Setting.create_if_not_exists( title: 'Icinga integration', name: 'icinga_integration', area: 'Integration::Switch', description: 'Defines if Icinga (http://www.icinga.org) is enabled or not.', options: { form: [ { display: '', null: true, name: 'icinga_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Sender', name: 'icinga_sender', area: 'Integration::Icinga', description: 'Defines the sender email address of Icinga emails.', options: { form: [ { display: '', null: false, name: 'icinga_sender', tag: 'input', placeholder: 'icinga@monitoring.example.com', }, ], }, state: 'icinga@monitoring.example.com', preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Auto close', name: 'icinga_auto_close', area: 'Integration::Icinga', description: 'Defines if tickets should be closed if service is recovered.', options: { form: [ { display: '', null: true, name: 'icinga_auto_close', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 3, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Auto close state', name: 'icinga_auto_close_state_id', area: 'Integration::Icinga', description: 'Defines the state of auto closed tickets.', options: { form: [ { display: '', null: false, name: 'icinga_auto_close_state_id', tag: 'select', relation: 'TicketState', }, ], }, state: 4, preferences: { prio: 4, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Nagios integration', name: 'nagios_integration', area: 'Integration::Switch', description: 'Defines if Nagios (http://www.nagios.org) is enabled or not.', options: { form: [ { display: '', null: true, name: 'nagios_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Sender', name: 'nagios_sender', area: 'Integration::Nagios', description: 'Defines the sender email address of Nagios emails.', options: { form: [ { display: '', null: false, name: 'nagios_sender', tag: 'input', placeholder: 'nagios@monitoring.example.com', }, ], }, state: 'nagios@monitoring.example.com', preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Auto close', name: 'nagios_auto_close', area: 'Integration::Nagios', description: 'Defines if tickets should be closed if service is recovered.', options: { form: [ { display: '', null: true, name: 'nagios_auto_close', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 3, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Auto close state', name: 'nagios_auto_close_state_id', area: 'Integration::Nagios', description: 'Defines the state of auto closed tickets.', options: { form: [ { display: '', null: false, name: 'nagios_auto_close_state_id', tag: 'select', relation: 'TicketState', }, ], }, state: 4, preferences: { prio: 4, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Checkmk integration', name: 'check_mk_integration', area: 'Integration::Switch', description: 'Defines if Checkmk (https://checkmk.com/) is enabled or not.', options: { form: [ { display: '', null: true, name: 'check_mk_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Group', name: 'check_mk_group_id', area: 'Integration::CheckMK', description: 'Defines the group of created tickets.', options: { form: [ { display: '', null: false, name: 'check_mk_group_id', tag: 'select', relation: 'Group', }, ], }, state: 1, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Auto close', name: 'check_mk_auto_close', area: 'Integration::CheckMK', description: 'Defines if tickets should be closed if service is recovered.', options: { form: [ { display: '', null: true, name: 'checkmk_auto_close', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 3, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Auto close state', name: 'check_mk_auto_close_state_id', area: 'Integration::CheckMK', description: 'Defines the state of auto closed tickets.', options: { form: [ { display: '', null: false, name: 'check_mk_auto_close_state_id', tag: 'select', relation: 'TicketState', }, ], }, state: 4, preferences: { prio: 4, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Checkmk token', name: 'check_mk_token', area: 'Core', description: 'Defines the Checkmk token for allowing updates.', options: {}, state: ENV['CHECK_MK_TOKEN'] || SecureRandom.hex(16), preferences: { permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Monit integration', name: 'monit_integration', area: 'Integration::Switch', description: 'Defines if Monit (https://mmonit.com/monit/) is enabled or not.', options: { form: [ { display: '', null: true, name: 'monit_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Sender', name: 'monit_sender', area: 'Integration::Monit', description: 'Defines the sender email address of the service emails.', options: { form: [ { display: '', null: false, name: 'monit_sender', tag: 'input', placeholder: 'monit@monitoring.example.com', }, ], }, state: 'monit@monitoring.example.com', preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Auto close', name: 'monit_auto_close', area: 'Integration::Monit', description: 'Defines if tickets should be closed if service is recovered.', options: { form: [ { display: '', null: true, name: 'monit_auto_close', tag: 'boolean', options: { true => 'yes', false => 'no', }, translate: true, }, ], }, state: true, preferences: { prio: 3, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Auto close state', name: 'monit_auto_close_state_id', area: 'Integration::Monit', description: 'Defines the state of auto closed tickets.', options: { form: [ { display: '', null: false, name: 'monit_auto_close_state_id', tag: 'select', relation: 'TicketState', translate: true, }, ], }, state: 4, preferences: { prio: 4, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'LDAP integration', name: 'ldap_integration', area: 'Integration::Switch', description: 'Defines if LDAP is enabled or not.', options: { form: [ { display: '', null: true, name: 'ldap_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: 'Exchange config', name: 'exchange_config', area: 'Integration::Exchange', description: 'Defines the Exchange config.', options: {}, state: {}, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Exchange integration', name: 'exchange_integration', area: 'Integration::Switch', description: 'Defines if Exchange is enabled or not.', options: { form: [ { display: '', null: true, name: 'exchange_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: 'LDAP config', name: 'ldap_config', area: 'Integration::LDAP', description: 'Defines the LDAP config.', options: {}, state: {}, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'i-doit integration', name: 'idoit_integration', area: 'Integration::Switch', description: 'Defines if i-doit (http://www.i-doit) is enabled or not.', options: { form: [ { display: '', null: true, name: 'idoit_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: 'i-doit config', name: 'idoit_config', area: 'Integration::Idoit', description: 'Defines the i-doit config.', options: {}, state: {}, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'GitLab integration', name: 'gitlab_integration', area: 'Integration::Switch', description: 'Defines if the GitLab (http://www.gitlab.com) integration is enabled or not.', options: { form: [ { display: '', null: true, name: 'gitlab_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: 'GitLab config', name: 'gitlab_config', area: 'Integration::GitLab', description: 'Stores the GitLab configuration.', options: {}, state: { endpoint: 'https://gitlab.com/api/graphql', }, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'GitHub integration', name: 'github_integration', area: 'Integration::Switch', description: 'Defines if the GitHub (http://www.github.com) integration is enabled or not.', options: { form: [ { display: '', null: true, name: 'github_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: 'GitHub config', name: 'github_config', area: 'Integration::GitHub', description: 'Stores the GitHub configuration.', options: {}, state: { endpoint: 'https://api.github.com/graphql', }, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Defines sync transaction backend.', name: '0100_trigger', area: 'Transaction::Backend::Sync', description: 'Defines the transaction backend to execute triggers.', options: {}, state: 'Transaction::Trigger', frontend: false ) Setting.create_if_not_exists( title: 'Defines transaction backend.', name: '0100_notification', area: 'Transaction::Backend::Async', description: 'Defines the transaction backend to send agent notifications.', options: {}, state: 'Transaction::Notification', frontend: false ) Setting.create_if_not_exists( title: 'Defines transaction backend.', name: '1000_signature_detection', area: 'Transaction::Backend::Async', description: 'Defines the transaction backend to detect customer signatures in emails.', options: {}, state: 'Transaction::SignatureDetection', frontend: false ) Setting.create_if_not_exists( title: 'Defines transaction backend.', name: '6000_slack_webhook', area: 'Transaction::Backend::Async', description: 'Defines the transaction backend which posts messages to Slack (http://www.slack.com).', options: {}, state: 'Transaction::Slack', frontend: false ) Setting.create_if_not_exists( title: 'Slack integration', name: 'slack_integration', area: 'Integration::Switch', description: 'Defines if Slack (http://www.slack.org) is enabled or not.', options: { form: [ { display: '', null: true, name: 'slack_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Slack config', name: 'slack_config', area: 'Integration::Slack', description: 'Defines the slack config.', options: {}, state: { items: [] }, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'sipgate.io integration', name: 'sipgate_integration', area: 'Integration::Switch', description: 'Defines if sipgate.io (http://www.sipgate.io) is enabled or not.', options: { form: [ { display: '', null: true, name: 'sipgate_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, trigger: ['menu:render', 'cti:reload'], authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: 'sipgate.io config', name: 'sipgate_config', area: 'Integration::Sipgate', description: 'Defines the sipgate.io config.', options: {}, state: { 'outbound' => { 'routing_table' => [], 'default_caller_id' => '' }, 'inbound' => { 'block_caller_ids' => [] } }, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'sipgate.io alternative fqdn', name: 'sipgate_alternative_fqdn', area: 'Integration::Sipgate::Expert', description: 'Alternative FQDN for callbacks if you operate Zammad in internal network.', options: { form: [ { display: '', null: false, name: 'sipgate_alternative_fqdn', tag: 'input', }, ], }, state: '', preferences: { permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'cti integration', name: 'cti_integration', area: 'Integration::Switch', description: 'Defines if generic CTI is enabled or not.', options: { form: [ { display: '', null: true, name: 'cti_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, trigger: ['menu:render', 'cti:reload'], authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: 'cti config', name: 'cti_config', area: 'Integration::Cti', description: 'Defines the cti config.', options: {}, state: { 'outbound' => { 'routing_table' => [], 'default_caller_id' => '' }, 'inbound' => { 'block_caller_ids' => [] } }, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'CTI Token', name: 'cti_token', area: 'Integration::Cti', description: 'Token for cti.', options: { form: [ { display: '', null: false, name: 'cti_token', tag: 'input', }, ], }, state: ENV['CTI_TOKEN'] || SecureRandom.urlsafe_base64(20), preferences: { permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'cti customer last activity', name: 'cti_customer_last_activity', area: 'Integration::Cti', description: 'Defines the range in seconds of customer activity to trigger the user profile dialog on call.', options: {}, state: 30.days, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: 'Placetel integration', name: 'placetel_integration', area: 'Integration::Switch', description: 'Defines if Placetel (http://www.placetel.de) is enabled or not.', options: { form: [ { display: '', null: true, name: 'placetel_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, trigger: ['menu:render', 'cti:reload'], authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: 'Placetel config', name: 'placetel_config', area: 'Integration::Placetel', description: 'Defines the Placetel config.', options: {}, state: { 'outbound' => { 'routing_table' => [], 'default_caller_id' => '' }, 'inbound' => { 'block_caller_ids' => [] } }, preferences: { prio: 2, permission: ['admin.integration'], cache: ['placetelGetVoipUsers'], }, frontend: false, ) Setting.create_if_not_exists( title: 'PLACETEL Token', name: 'placetel_token', area: 'Integration::Placetel', description: 'Token for Placetel.', options: { form: [ { display: '', null: false, name: 'placetel_token', tag: 'input', }, ], }, state: ENV['PLACETEL_TOKEN'] || SecureRandom.urlsafe_base64(20), preferences: { permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Clearbit integration', name: 'clearbit_integration', area: 'Integration::Switch', description: 'Defines if Clearbit (http://www.clearbit.com) is enabled or not.', options: { form: [ { display: '', null: true, name: 'clearbit_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: 'Clearbit config', name: 'clearbit_config', area: 'Integration::Clearbit', description: 'Defines the Clearbit config.', options: {}, state: {}, frontend: false, preferences: { prio: 2, permission: ['admin.integration'], }, ) Setting.create_if_not_exists( title: 'Defines transaction backend.', name: '9000_clearbit_enrichment', area: 'Transaction::Backend::Async', description: 'Defines the transaction backend which will enrich customer and organization information from Clearbit (http://www.clearbit.com).', options: {}, state: 'Transaction::ClearbitEnrichment', frontend: false ) Setting.create_if_not_exists( title: 'Defines transaction backend.', name: '9100_cti_caller_id_detection', area: 'Transaction::Backend::Async', description: 'Defines the transaction backend which detects caller IDs in objects and store them for CTI lookups.', options: {}, state: 'Transaction::CtiCallerIdDetection', frontend: false ) Setting.create_if_not_exists( title: 'Defines transaction backend.', name: '9200_karma', area: 'Transaction::Backend::Async', description: 'Defines the transaction backend which creates the karma score.', options: {}, state: 'Transaction::Karma', frontend: false ) Setting.create_if_not_exists( title: 'Defines karma levels.', name: 'karma_levels', area: 'Core::Karma', description: 'Defines the karma levels.', options: {}, state: [ { name: 'Beginner', start: 0, end: 499, }, { name: 'Newbie', start: 500, end: 1999, }, { name: 'Intermediate', start: 2000, end: 4999, }, { name: 'Professional', start: 5000, end: 6999, }, { name: 'Expert', start: 7000, end: 8999, }, { name: 'Master', start: 9000, end: 18_999, }, { name: 'Evangelist', start: 19_000, end: 49_999, }, { name: 'Hero', start: 50_000, end: nil, }, ], frontend: false ) Setting.create_if_not_exists( title: 'Set limit of agents', name: 'system_agent_limit', area: 'Core::Online', description: 'Defines the limit of the agents.', options: {}, state: false, preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: 'HTML Email CSS Font', name: 'html_email_css_font', area: 'Core', description: 'Defines the CSS font information for HTML Emails.', options: {}, state: "font-family:'Helvetica Neue', Helvetica, Arial, Geneva, sans-serif; font-size: 12px;", preferences: { permission: ['admin'], }, frontend: false ) # add the dashboard stats backend for 'Stats::TicketWaitingTime' Setting.create_if_not_exists( title: 'Stats Backend', name: 'Stats::TicketWaitingTime', area: 'Dashboard::Stats', description: 'Defines a dashboard stats backend that get scheduled automatically.', options: {}, state: 'Stats::TicketWaitingTime', preferences: { permission: ['ticket.agent'], prio: 1, }, frontend: false ) # add the dashboard stats backend for 'Stats::TicketEscalation' Setting.create_if_not_exists( title: 'Stats Backend', name: 'Stats::TicketEscalation', area: 'Dashboard::Stats', description: 'Defines a dashboard stats backend that get scheduled automatically.', options: {}, state: 'Stats::TicketEscalation', preferences: { permission: ['ticket.agent'], prio: 2, }, frontend: false ) # add the dashboard stats backend for 'Stats::TicketChannelDistribution' Setting.create_if_not_exists( title: 'Stats Backend', name: 'Stats::TicketChannelDistribution', area: 'Dashboard::Stats', description: 'Defines a dashboard stats backend that get scheduled automatically.', options: {}, state: 'Stats::TicketChannelDistribution', preferences: { permission: ['ticket.agent'], prio: 3, }, frontend: false ) # add the dashboard stats backend for 'Stats::TicketLoadMeasure' Setting.create_if_not_exists( title: 'Stats Backend', name: 'Stats::TicketLoadMeasure', area: 'Dashboard::Stats', description: 'Defines a dashboard stats backend that get scheduled automatically.', options: {}, state: 'Stats::TicketLoadMeasure', preferences: { permission: ['ticket.agent'], prio: 4, }, frontend: false ) # add the dashboard stats backend for 'Stats::TicketInProcess' Setting.create_if_not_exists( title: 'Stats Backend', name: 'Stats::TicketInProcess', area: 'Dashboard::Stats', description: 'Defines a dashboard stats backend that get scheduled automatically.', options: {}, state: 'Stats::TicketInProcess', preferences: { permission: ['ticket.agent'], prio: 5, }, frontend: false ) # add the dashboard stats backend for 'Stats::TicketReopen' Setting.create_if_not_exists( title: 'Stats Backend', name: 'Stats::TicketReopen', area: 'Dashboard::Stats', description: 'Defines a dashboard stats backend that get scheduled automatically.', options: {}, state: 'Stats::TicketReopen', preferences: { permission: ['ticket.agent'], prio: 6, }, frontend: false ) Setting.create_if_not_exists( title: 'Kb multi-lingual support', name: 'kb_multi_lingual_support', area: 'Kb::Core', description: 'Support of multi-lingual Knowledge Base.', options: {}, state: true, preferences: { online_service_disable: true }, frontend: true ) Setting.create_if_not_exists( title: 'Kb active', name: 'kb_active', area: 'Kb::Core', description: 'Defines if KB navbar button is enabled', state: true, preferences: { prio: 1, trigger: ['menu:render'], authentication: true, permission: ['admin.knowledge_base'], }, frontend: true ) Setting.create_if_not_exists( title: 'Kb active publicly', name: 'kb_active_publicly', area: 'Kb::Core', description: 'Defines if KB navbar button is enabled for users without KB permission', state: false, preferences: { prio: 1, trigger: ['menu:render'], authentication: true, permission: [], }, frontend: true ) Setting.create_if_not_exists( title: 'Define timeframe where a own created note can get deleted.', name: 'ui_ticket_zoom_article_delete_timeframe', area: 'UI::TicketZoomArticle', description: "Set timeframe in seconds. If it's set to 0 you can delete notes without time limits", options: {}, state: 600, preferences: { permission: ['admin.ui'] }, frontend: true ) Setting.create_if_not_exists( title: 'S/MIME integration', name: 'smime_integration', area: 'Integration::Switch', description: 'Defines if S/MIME encryption is enabled or not.', options: { form: [ { display: '', null: true, name: 'smime_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: 'S/MIME config', name: 'smime_config', area: 'Integration::SMIME', description: 'Defines the S/MIME config.', options: {}, state: {}, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: true, ) Setting.create_if_not_exists( title: 'Authentication via %s', name: 'auth_sso', area: 'Security::ThirdPartyAuthentication', description: 'Enables button for user authentication via %s. The button will redirect to /auth/sso on user interaction.', options: { form: [ { display: '', null: true, name: 'auth_sso', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: {}, title_i18n: ['SSO'], description_i18n: ['SSO', 'Button for Single Sign On.'], permission: ['admin.security'], }, state: false, frontend: true )