# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
class Ticket::Article < ApplicationModel
load 'ticket/article/assets.rb'
include Ticket::Article::Assets
load 'ticket/article/history_log.rb'
include Ticket::Article::HistoryLog
load 'ticket/article/activity_stream_log.rb'
include Ticket::Article::ActivityStreamLog
belongs_to :ticket
belongs_to :type, class_name: 'Ticket::Article::Type'
belongs_to :sender, class_name: 'Ticket::Article::Sender'
belongs_to :created_by, class_name: 'User'
belongs_to :updated_by, class_name: 'User'
store :preferences
before_create :check_subject, :check_message_id_md5
before_update :check_subject, :check_message_id_md5
notify_clients_support
activity_stream_support(
permission: 'ticket.agent',
ignore_attributes: {
type_id: true,
sender_id: true,
preferences: true,
}
)
history_support(
ignore_attributes: {
type_id: true,
sender_id: true,
preferences: true,
message_id: true,
from: true,
to: true,
cc: true,
}
)
# fillup md5 of message id to search easier on very long message ids
def check_message_id_md5
return if !message_id
return if message_id_md5
self.message_id_md5 = Digest::MD5.hexdigest(message_id.to_s)
end
=begin
insert inline image urls to body
article_attributes = Ticket::Article.insert_urls(
article_attributes,
attachments,
)
returns
article_attributes_with_body_and_urls
=end
def self.insert_urls(article, attachments)
inline_attachments = {}
article['body'].gsub!( /()/i ) { |item|
replace = item
# look for attachment
attachments.each { |file|
next if !file.preferences['Content-ID'] || file.preferences['Content-ID'] != $3
replace = "#{$1}/api/v1/ticket_attachment/#{article['ticket_id']}/#{article['id']}/#{file.id}#{$4}"
inline_attachments[file.id] = true
break
}
replace
}
new_attachments = []
attachments.each { |file|
next if inline_attachments[file.id]
new_attachments.push file
}
article['attachments'] = new_attachments
article
end
=begin
get inline attachments of article
article = Ticket::Article.find(123)
attachments = article.attachments_inline
returns
[attachment1, attachment2, ...]
=end
def attachments_inline
inline_attachments = {}
body.gsub( //i ) { |_item|
# look for attachment
attachments.each { |file|
next if !file.preferences['Content-ID'] || file.preferences['Content-ID'] != $2
inline_attachments[file.id] = true
break
}
}
new_attachments = []
attachments.each { |file|
next if !inline_attachments[file.id]
new_attachments.push file
}
new_attachments
end
def self.last_customer_agent_article(ticket_id)
sender = Ticket::Article::Sender.lookup(name: 'System')
Ticket::Article.where('ticket_id = ? AND sender_id NOT IN (?)', ticket_id, sender.id).order('created_at DESC').first
end
=begin
get body as html
article = Ticket::Article.find(123)
article.body_as_html
=end
def body_as_html
return '' if !body
return body if content_type && content_type =~ %r{text/html}i
body.text2html
end
=begin
get body as text
article = Ticket::Article.find(123)
article.body_as_text
=end
def body_as_text
return '' if !body
return body if !content_type || content_type.empty? || content_type =~ %r{text/plain}i
body.html2text
end
=begin
get body as text with quote sign "> " at the beginning of each line
article = Ticket::Article.find(123)
article.body_as_text
=end
def body_as_text_with_quote
body_as_text.word_wrap.message_quote
end
private
# strip not wanted chars
def check_subject
return if !subject
subject.gsub!(/\s|\t|\r/, ' ')
end
class Flag < ApplicationModel
end
class Sender < ApplicationModel
validates :name, presence: true
latest_change_support
end
class Type < ApplicationModel
validates :name, presence: true
latest_change_support
end
end