require 'test_helper'
class EmailProcessAutoResponseTest < ActiveSupport::TestCase
test 'process auto reply check - 1' do
roles = Role.where(name: 'Agent')
agent1 = User.create!(
login: 'ticket-auto-responder-agent1@example.com',
firstname: 'AutoReponder',
lastname: 'Agent1',
email: 'ticket-auto-responder-agent1@example.com',
password: 'agentpw',
active: true,
roles: roles,
groups: Group.all,
updated_by_id: 1,
created_by_id: 1,
)
Trigger.create!(
name: '002 auto reply',
condition: {
'ticket.action' => {
'operator' => 'is',
'value' => 'create',
},
'ticket.state_id' => {
'operator' => 'is',
'value' => Ticket::State.lookup(name: 'new').id.to_s,
}
},
perform: {
'notification.email' => {
'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}',
'recipient' => 'ticket_customer',
'subject' => 'Thanks for your inquiry (#{ticket.title})!',
},
'ticket.priority_id' => {
'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
},
'ticket.tags' => {
'operator' => 'add',
'value' => 'aa, kk, auto-reply',
},
},
disable_notification: true,
active: true,
created_by_id: 1,
updated_by_id: 1,
)
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
Some Text"
_ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(true, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
assert_equal(2, article_p.ticket.articles.count)
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
X-Loop: yes
Some Text"
_ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
assert_equal(1, article_p.ticket.articles.count)
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
Precedence: Bulk
Some Text"
_ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
Auto-Submitted: auto-generated
Some Text"
Scheduler.worker(true)
assert_equal(1, article_p.ticket.articles.count)
_ticket_p, _article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
X-Auto-Response-Suppress: All
Some Text"
_ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
assert_equal(1, article_p.ticket.articles.count)
fqdn = Setting.get('fqdn')
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
Message-ID: <1234@#{fqdn}>
Some Text"
_ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
assert_equal(1, article_p.ticket.articles.count)
fqdn = Setting.get('fqdn')
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
Message-ID: <1234@not_matching.#{fqdn}>
Some Text"
_ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(true, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
assert_equal(2, article_p.ticket.articles.count)
email_raw_string = "Return-Path:
X-Original-To: sales@znuny.com
Received: from mail-qk0-f170.example.com (mail-qk0-f170.example.com [209.1.1.1])
by arber.znuny.com (Postfix) with ESMTPS id C3AED5FE2E
for ; Mon, 22 Aug 2016 19:03:15 +0200 (CEST)
Received: by mail-qk0-f170.example.com with SMTP id t7so87721720qkh.1
for ; Mon, 22 Aug 2016 10:03:15 -0700 (PDT)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=XX.XX; s=example;
h=to:from:date:message-id:subject:mime-version:precedence
:auto-submitted:content-transfer-encoding:content-disposition;
bh=SL5tTVvGdxsKjLic38irxzlP439P3jixJH0QTG1HJ5I=;
b=CIk3PLELgjOCagyiFFbd6rlb8ZRDGYRUrg5Dntxa7e5X+PT4cgL+IE13N9TFkK8ZUJ
GohlaPLGiBymIYLTtYMKUpcf22oiX8ZgGiSu1aEMC1Gsa1ZDf+vpy4kd4+7EecRT3IWF
4RafQxeaqe67budhQpO1Z6UAel6BdJj0xguKM=
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=1e100.net; s=20130820;
h=x-gm-message-state:to:from:date:message-id:subject:mime-version
:precedence:auto-submitted:content-transfer-encoding
:content-disposition;
bh=SL5tTVvGdxsKjLic38irxzlP439P3jixJH0QTG1HJ5I=;
b=PYULo3xigc4O/cuNZ79OathQ5HDMFWWIwUxz6CHbpXDQR5k3EPy/skJU1992hVz9Rl
xiGwScBCkMqOjlxHjQSWhFJIxNtdvMk4m0bixBZ79IEvRuQa9cEbqjf6efnV58br5ftQ
2osHrtQczoSqLE/d61/o102RfQ0avVyX8XNJik0iepg8MiCY7LTOE9hrbnuDDLxgQecH
rMEfkR7bafcUj1YEto5Vd7uV11cVZYx8UIQqVAVbfygv8dTSFeOzz3NyM0M41rRexfYH
79Yi5i7z/Wk6q2427wkJ3FIR1B7VQVQEmcq/Texbch+gAXPGBNPUHdg2WHt7NXGktrHL
d3DA==
X-Gm-Message-State: AE9vXwMCTnihGiG/tc7xNNlhFLcEK6DPp7otypJg5e4alD3xGK2R707BP29druIi/mcdNyaHg1vP5lSZ8EvrwvOF8iA0HNFhECGjBTJ40YrSJAR8E89xVwxFv/er+U3vEpqmPmt+hL4QhxK/+D2gKOcHSxku
X-Received: by 10.1.1.1 with SMTP id 17mr25015996qkf.279.1471885393931;
Mon, 22 Aug 2016 10:03:13 -0700 (PDT)
To: sales@znuny.com
From: \"XXX\"
Date: Mon, 22 Aug 2016 10:03:13 -0700
Message-ID:
Subject: XX PieroXXway - vacation response RE: Callback Request: XX XX [Ticket#1118974]
MIME-Version: 1.0
Precedence: bulk
X-Autoreply: yes
Auto-Submitted: auto-replied
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline
test"
_ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
assert_equal(1, article_p.ticket.articles.count)
# add an agent notification
Trigger.create!(
name: '001 additional agent notification',
condition: {
'ticket.state_id' => {
'operator' => 'is',
'value' => Ticket::State.lookup(name: 'new').id.to_s,
}
},
perform: {
'notification.email' => {
'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}',
'recipient' => 'ticket_agents',
'subject' => 'New Ticket add. info (#{ticket.title})!',
},
'ticket.priority_id' => {
'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
},
'ticket.tags' => {
'operator' => 'add',
'value' => 'aa, kk, agent-notification',
},
},
disable_notification: true,
active: true,
created_by_id: 1,
updated_by_id: 1,
)
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
X-Loop: yes
Some Text"
ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
tags = ticket_p.tag_list
assert_equal('new', ticket_p.state.name)
assert_equal('3 high', ticket_p.priority.name)
assert(tags.include?('aa'))
assert(tags.include?('kk'))
assert(tags.include?('agent-notification'))
assert_equal(3, tags.count)
assert_equal(2, article_p.ticket.articles.count)
article_customer = article_p.ticket.articles.first
assert_equal('me@example.com', article_customer.from)
assert_equal('customer@example.com', article_customer.to)
assert_equal('Customer', article_customer.sender.name)
assert_equal('email', article_customer.type.name)
article_notification = article_p.ticket.articles[1]
assert_match(/New Ticket add. info/, article_notification.subject)
assert_no_match(/me@example.com/, article_notification.to)
assert_match(/#{agent1.email}/, article_notification.to)
assert_equal('System', article_notification.sender.name)
assert_equal('email', article_notification.type.name)
Setting.set('ticket_trigger_recursive', true)
ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
tags = ticket_p.tag_list
assert_equal('new', ticket_p.state.name)
assert_equal('3 high', ticket_p.priority.name)
assert(tags.include?('aa'))
assert(tags.include?('kk'))
assert(tags.include?('agent-notification'))
assert_equal(3, tags.count)
assert_equal(2, article_p.ticket.articles.count)
article_customer = article_p.ticket.articles.first
assert_equal('me@example.com', article_customer.from)
assert_equal('customer@example.com', article_customer.to)
assert_equal('Customer', article_customer.sender.name)
assert_equal('email', article_customer.type.name)
article_notification = article_p.ticket.articles[1]
assert_match(/New Ticket add. info/, article_notification.subject)
assert_no_match(/me@example.com/, article_notification.to)
assert_match(/#{agent1.email}/, article_notification.to)
assert_equal('System', article_notification.sender.name)
assert_equal('email', article_notification.type.name)
Setting.set('ticket_trigger_recursive', false)
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
Some Text"
ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(true, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
tags = ticket_p.tag_list
assert_equal('new', ticket_p.state.name)
assert_equal('3 high', ticket_p.priority.name)
assert(tags.include?('aa'))
assert(tags.include?('kk'))
assert(tags.include?('agent-notification'))
assert(tags.include?('auto-reply'))
assert_equal(3, article_p.ticket.articles.count)
article_customer = article_p.ticket.articles[0]
assert_equal('me@example.com', article_customer.from)
assert_equal('customer@example.com', article_customer.to)
assert_equal('Customer', article_customer.sender.name)
assert_equal('email', article_customer.type.name)
article_notification = article_p.ticket.articles[1]
assert_match(/New Ticket add. info/, article_notification.subject)
assert_no_match(/me@example.com/, article_notification.to)
assert_match(/#{agent1.email}/, article_notification.to)
assert_equal('System', article_notification.sender.name)
assert_equal('email', article_notification.type.name)
article_auto_reply = article_p.ticket.articles[2]
assert_match(/Thanks for your inquiry/, article_auto_reply.subject)
assert_match(/me@example.com/, article_auto_reply.to)
assert_equal('System', article_auto_reply.sender.name)
assert_equal('email', article_auto_reply.type.name)
Setting.set('ticket_trigger_recursive', true)
ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(true, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
tags = ticket_p.tag_list
assert_equal('new', ticket_p.state.name)
assert_equal('3 high', ticket_p.priority.name)
assert(tags.include?('aa'))
assert(tags.include?('kk'))
assert(tags.include?('agent-notification'))
assert(tags.include?('auto-reply'))
assert_equal(3, article_p.ticket.articles.count)
article_customer = article_p.ticket.articles[0]
assert_equal('me@example.com', article_customer.from)
assert_equal('customer@example.com', article_customer.to)
assert_equal('Customer', article_customer.sender.name)
assert_equal('email', article_customer.type.name)
article_notification = article_p.ticket.articles[1]
assert_match(/New Ticket add. info/, article_notification.subject)
assert_no_match(/me@example.com/, article_notification.to)
assert_match(/#{agent1.email}/, article_notification.to)
assert_equal('System', article_notification.sender.name)
assert_equal('email', article_notification.type.name)
article_auto_reply = article_p.ticket.articles[2]
assert_match(/Thanks for your inquiry/, article_auto_reply.subject)
assert_match(/me@example.com/, article_auto_reply.to)
assert_equal('System', article_auto_reply.sender.name)
assert_equal('email', article_auto_reply.type.name)
end
test 'process auto reply check - 2' do
roles = Role.where(name: 'Agent')
agent1 = User.create!(
login: 'ticket-auto-responder-agent1@example.com',
firstname: 'AutoReponder',
lastname: 'Agent1',
email: 'ticket-auto-responder-agent1@example.com',
password: 'agentpw',
active: true,
roles: roles,
groups: Group.all,
updated_by_id: 1,
created_by_id: 1,
)
Trigger.create!(
name: '001 auto reply',
condition: {
'ticket.action' => {
'operator' => 'is',
'value' => 'create',
},
'ticket.state_id' => {
'operator' => 'is',
'value' => Ticket::State.lookup(name: 'new').id.to_s,
}
},
perform: {
'notification.email' => {
'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}',
'recipient' => 'ticket_customer',
'subject' => 'Thanks for your inquiry (#{ticket.title})!',
},
'ticket.priority_id' => {
'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
},
'ticket.tags' => {
'operator' => 'add',
'value' => 'aa, kk, auto-reply',
},
},
disable_notification: true,
active: true,
created_by_id: 1,
updated_by_id: 1,
)
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
Some Text"
_ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(true, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
assert_equal(2, article_p.ticket.articles.count)
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
X-Loop: yes
Some Text"
_ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
assert_equal(1, article_p.ticket.articles.count)
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
Precedence: Bulk
Some Text"
_ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
Auto-Submitted: auto-generated
Some Text"
Scheduler.worker(true)
assert_equal(1, article_p.ticket.articles.count)
_ticket_p, _article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
X-Auto-Response-Suppress: All
Some Text"
_ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
assert_equal(1, article_p.ticket.articles.count)
fqdn = Setting.get('fqdn')
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
Message-ID: <1234@#{fqdn}>
Some Text"
_ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
assert_equal(1, article_p.ticket.articles.count)
fqdn = Setting.get('fqdn')
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
Message-ID: <1234@not_matching.#{fqdn}>
Some Text"
_ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(true, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
assert_equal(2, article_p.ticket.articles.count)
email_raw_string = "Return-Path:
X-Original-To: sales@znuny.com
Received: from mail-qk0-f170.example.com (mail-qk0-f170.example.com [209.1.1.1])
by arber.znuny.com (Postfix) with ESMTPS id C3AED5FE2E
for ; Mon, 22 Aug 2016 19:03:15 +0200 (CEST)
Received: by mail-qk0-f170.example.com with SMTP id t7so87721720qkh.1
for ; Mon, 22 Aug 2016 10:03:15 -0700 (PDT)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=XX.XX; s=example;
h=to:from:date:message-id:subject:mime-version:precedence
:auto-submitted:content-transfer-encoding:content-disposition;
bh=SL5tTVvGdxsKjLic38irxzlP439P3jixJH0QTG1HJ5I=;
b=CIk3PLELgjOCagyiFFbd6rlb8ZRDGYRUrg5Dntxa7e5X+PT4cgL+IE13N9TFkK8ZUJ
GohlaPLGiBymIYLTtYMKUpcf22oiX8ZgGiSu1aEMC1Gsa1ZDf+vpy4kd4+7EecRT3IWF
4RafQxeaqe67budhQpO1Z6UAel6BdJj0xguKM=
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=1e100.net; s=20130820;
h=x-gm-message-state:to:from:date:message-id:subject:mime-version
:precedence:auto-submitted:content-transfer-encoding
:content-disposition;
bh=SL5tTVvGdxsKjLic38irxzlP439P3jixJH0QTG1HJ5I=;
b=PYULo3xigc4O/cuNZ79OathQ5HDMFWWIwUxz6CHbpXDQR5k3EPy/skJU1992hVz9Rl
xiGwScBCkMqOjlxHjQSWhFJIxNtdvMk4m0bixBZ79IEvRuQa9cEbqjf6efnV58br5ftQ
2osHrtQczoSqLE/d61/o102RfQ0avVyX8XNJik0iepg8MiCY7LTOE9hrbnuDDLxgQecH
rMEfkR7bafcUj1YEto5Vd7uV11cVZYx8UIQqVAVbfygv8dTSFeOzz3NyM0M41rRexfYH
79Yi5i7z/Wk6q2427wkJ3FIR1B7VQVQEmcq/Texbch+gAXPGBNPUHdg2WHt7NXGktrHL
d3DA==
X-Gm-Message-State: AE9vXwMCTnihGiG/tc7xNNlhFLcEK6DPp7otypJg5e4alD3xGK2R707BP29druIi/mcdNyaHg1vP5lSZ8EvrwvOF8iA0HNFhECGjBTJ40YrSJAR8E89xVwxFv/er+U3vEpqmPmt+hL4QhxK/+D2gKOcHSxku
X-Received: by 10.1.1.1 with SMTP id 17mr25015996qkf.279.1471885393931;
Mon, 22 Aug 2016 10:03:13 -0700 (PDT)
To: sales@znuny.com
From: \"XXX\"
Date: Mon, 22 Aug 2016 10:03:13 -0700
Message-ID:
Subject: XX PieroXXway - vacation response RE: Callback Request: XX XX [Ticket#1118974]
MIME-Version: 1.0
Precedence: bulk
X-Autoreply: yes
Auto-Submitted: auto-replied
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline
test"
_ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
assert_equal(1, article_p.ticket.articles.count)
# add an agent notification
Trigger.create!(
name: '002 additional agent notification',
condition: {
'ticket.state_id' => {
'operator' => 'is',
'value' => Ticket::State.lookup(name: 'new').id.to_s,
}
},
perform: {
'notification.email' => {
'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}',
'recipient' => 'ticket_agents',
'subject' => 'New Ticket add. info (#{ticket.title})!',
},
'ticket.priority_id' => {
'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
},
'ticket.tags' => {
'operator' => 'add',
'value' => 'aa, kk, agent-notification',
},
},
disable_notification: true,
active: true,
created_by_id: 1,
updated_by_id: 1,
)
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
X-Loop: yes
Some Text"
ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
tags = ticket_p.tag_list
assert_equal('new', ticket_p.state.name)
assert_equal('3 high', ticket_p.priority.name)
assert(tags.include?('aa'))
assert(tags.include?('kk'))
assert(tags.include?('agent-notification'))
assert_equal(3, tags.count)
assert_equal(2, article_p.ticket.articles.count)
article_customer = article_p.ticket.articles.first
assert_equal('me@example.com', article_customer.from)
assert_equal('customer@example.com', article_customer.to)
assert_equal('Customer', article_customer.sender.name)
assert_equal('email', article_customer.type.name)
article_notification = article_p.ticket.articles[1]
assert_match(/New Ticket add. info/, article_notification.subject)
assert_no_match(/me@example.com/, article_notification.to)
assert_match(/#{agent1.email}/, article_notification.to)
assert_equal('System', article_notification.sender.name)
assert_equal('email', article_notification.type.name)
Setting.set('ticket_trigger_recursive', true)
ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
tags = ticket_p.tag_list
assert_equal('new', ticket_p.state.name)
assert_equal('3 high', ticket_p.priority.name)
assert(tags.include?('aa'))
assert(tags.include?('kk'))
assert(tags.include?('agent-notification'))
assert_equal(3, tags.count)
assert_equal(2, article_p.ticket.articles.count)
article_customer = article_p.ticket.articles.first
assert_equal('me@example.com', article_customer.from)
assert_equal('customer@example.com', article_customer.to)
assert_equal('Customer', article_customer.sender.name)
assert_equal('email', article_customer.type.name)
article_notification = article_p.ticket.articles[1]
assert_match(/New Ticket add. info/, article_notification.subject)
assert_no_match(/me@example.com/, article_notification.to)
assert_match(/#{agent1.email}/, article_notification.to)
assert_equal('System', article_notification.sender.name)
assert_equal('email', article_notification.type.name)
Setting.set('ticket_trigger_recursive', false)
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
Some Text"
ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(true, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
tags = ticket_p.tag_list
assert_equal('new', ticket_p.state.name)
assert_equal('3 high', ticket_p.priority.name)
assert(tags.include?('aa'))
assert(tags.include?('kk'))
assert(tags.include?('agent-notification'))
assert(tags.include?('auto-reply'))
assert_equal(3, article_p.ticket.articles.count)
article_customer = article_p.ticket.articles[0]
assert_equal('me@example.com', article_customer.from)
assert_equal('customer@example.com', article_customer.to)
assert_equal('Customer', article_customer.sender.name)
assert_equal('email', article_customer.type.name)
article_auto_reply = article_p.ticket.articles[1]
assert_match(/Thanks for your inquiry/, article_auto_reply.subject)
assert_match(/me@example.com/, article_auto_reply.to)
assert_equal('System', article_auto_reply.sender.name)
assert_equal('email', article_auto_reply.type.name)
article_notification = article_p.ticket.articles[2]
assert_match(/New Ticket add. info/, article_notification.subject)
assert_no_match(/me@example.com/, article_notification.to)
assert_match(/#{agent1.email}/, article_notification.to)
assert_equal('System', article_notification.sender.name)
assert_equal('email', article_notification.type.name)
Setting.set('ticket_trigger_recursive', true)
ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(true, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
tags = ticket_p.tag_list
assert_equal('new', ticket_p.state.name)
assert_equal('3 high', ticket_p.priority.name)
assert(tags.include?('aa'))
assert(tags.include?('kk'))
assert(tags.include?('agent-notification'))
assert(tags.include?('auto-reply'))
assert_equal(3, article_p.ticket.articles.count)
article_customer = article_p.ticket.articles[0]
assert_equal('me@example.com', article_customer.from)
assert_equal('customer@example.com', article_customer.to)
assert_equal('Customer', article_customer.sender.name)
assert_equal('email', article_customer.type.name)
article_auto_reply = article_p.ticket.articles[1]
assert_match(/Thanks for your inquiry/, article_auto_reply.subject)
assert_match(/me@example.com/, article_auto_reply.to)
assert_equal('System', article_auto_reply.sender.name)
assert_equal('email', article_auto_reply.type.name)
article_notification = article_p.ticket.articles[2]
assert_match(/New Ticket add. info/, article_notification.subject)
assert_no_match(/me@example.com/, article_notification.to)
assert_match(/#{agent1.email}/, article_notification.to)
assert_equal('System', article_notification.sender.name)
assert_equal('email', article_notification.type.name)
end
test 'process auto reply check - recursive' do
roles = Role.where(name: 'Agent')
agent1 = User.create!(
login: 'ticket-auto-responder-agent1@example.com',
firstname: 'AutoReponder',
lastname: 'Agent1',
email: 'ticket-auto-responder-agent1@example.com',
password: 'agentpw',
active: true,
roles: roles,
groups: Group.all,
updated_by_id: 1,
created_by_id: 1,
)
Trigger.create!(
name: '001 auto reply',
condition: {
'ticket.action' => {
'operator' => 'is',
'value' => 'create',
},
'ticket.state_id' => {
'operator' => 'is',
'value' => Ticket::State.lookup(name: 'open').id.to_s,
}
},
perform: {
'notification.email' => {
'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}',
'recipient' => 'ticket_customer',
'subject' => 'Thanks for your inquiry (#{ticket.title})!',
},
'ticket.priority_id' => {
'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
},
'ticket.tags' => {
'operator' => 'add',
'value' => 'aa, kk, auto-reply',
},
},
disable_notification: true,
active: true,
created_by_id: 1,
updated_by_id: 1,
)
# add an agent notification
Trigger.create!(
name: '002 additional agent notification',
condition: {
'ticket.state_id' => {
'operator' => 'is',
'value' => Ticket::State.lookup(name: 'new').id.to_s,
}
},
perform: {
'notification.email' => {
'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}',
'recipient' => 'ticket_agents',
'subject' => 'New Ticket add. info (#{ticket.title})!',
},
'ticket.priority_id' => {
'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
},
'ticket.state_id' => {
'value' => Ticket::State.lookup(name: 'open').id.to_s,
},
'ticket.tags' => {
'operator' => 'add',
'value' => 'aa, kk, agent-notification',
},
},
disable_notification: true,
active: true,
created_by_id: 1,
updated_by_id: 1,
)
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
X-Loop: yes
Some Text"
ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
tags = ticket_p.tag_list
assert_equal('open', ticket_p.state.name)
assert_equal('3 high', ticket_p.priority.name)
assert(tags.include?('aa'))
assert(tags.include?('kk'))
assert(tags.include?('agent-notification'))
assert_equal(3, tags.count)
assert_equal(2, article_p.ticket.articles.count)
article_customer = article_p.ticket.articles.first
assert_equal('me@example.com', article_customer.from)
assert_equal('customer@example.com', article_customer.to)
assert_equal('Customer', article_customer.sender.name)
assert_equal('email', article_customer.type.name)
article_notification = article_p.ticket.articles[1]
assert_match(/New Ticket add. info/, article_notification.subject)
assert_no_match(/me@example.com/, article_notification.to)
assert_match(/#{agent1.email}/, article_notification.to)
assert_equal('System', article_notification.sender.name)
assert_equal('email', article_notification.type.name)
Setting.set('ticket_trigger_recursive', true)
ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(false, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
tags = ticket_p.tag_list
assert_equal('open', ticket_p.state.name)
assert_equal('3 high', ticket_p.priority.name)
assert(tags.include?('aa'))
assert(tags.include?('kk'))
assert(tags.include?('agent-notification'))
assert_equal(3, tags.count)
assert_equal(2, article_p.ticket.articles.count)
article_customer = article_p.ticket.articles.first
assert_equal('me@example.com', article_customer.from)
assert_equal('customer@example.com', article_customer.to)
assert_equal('Customer', article_customer.sender.name)
assert_equal('email', article_customer.type.name)
article_notification = article_p.ticket.articles[1]
assert_match(/New Ticket add. info/, article_notification.subject)
assert_no_match(/me@example.com/, article_notification.to)
assert_match(/#{agent1.email}/, article_notification.to)
assert_equal('System', article_notification.sender.name)
assert_equal('email', article_notification.type.name)
Setting.set('ticket_trigger_recursive', false)
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: some new subject
Some Text"
ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(true, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
tags = ticket_p.tag_list
assert_equal('open', ticket_p.state.name)
assert_equal('3 high', ticket_p.priority.name)
assert(tags.include?('aa'))
assert(tags.include?('kk'))
assert(tags.include?('agent-notification'))
assert_equal(2, article_p.ticket.articles.count)
article_customer = article_p.ticket.articles[0]
assert_equal('me@example.com', article_customer.from)
assert_equal('customer@example.com', article_customer.to)
assert_equal('Customer', article_customer.sender.name)
assert_equal('email', article_customer.type.name)
article_notification = article_p.ticket.articles[1]
assert_match(/New Ticket add. info/, article_notification.subject)
assert_no_match(/me@example.com/, article_notification.to)
assert_match(/#{agent1.email}/, article_notification.to)
assert_equal('System', article_notification.sender.name)
assert_equal('email', article_notification.type.name)
Setting.set('ticket_trigger_recursive', true)
ticket_p, article_p, _user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(true, mail[:'x-zammad-send-auto-response'])
Scheduler.worker(true)
tags = ticket_p.tag_list
assert_equal('open', ticket_p.state.name)
assert_equal('3 high', ticket_p.priority.name)
assert(tags.include?('aa'))
assert(tags.include?('kk'))
assert(tags.include?('agent-notification'))
assert(tags.include?('auto-reply'))
assert_equal(3, article_p.ticket.articles.count)
article_customer = article_p.ticket.articles[0]
assert_equal('me@example.com', article_customer.from)
assert_equal('customer@example.com', article_customer.to)
assert_equal('Customer', article_customer.sender.name)
assert_equal('email', article_customer.type.name)
article_notification = article_p.ticket.articles[1]
assert_match(/New Ticket add. info/, article_notification.subject)
assert_no_match(/me@example.com/, article_notification.to)
assert_match(/#{agent1.email}/, article_notification.to)
assert_equal('System', article_notification.sender.name)
assert_equal('email', article_notification.type.name)
article_auto_reply = article_p.ticket.articles[2]
assert_match(/Thanks for your inquiry/, article_auto_reply.subject)
assert_match(/me@example.com/, article_auto_reply.to)
assert_equal('System', article_auto_reply.sender.name)
assert_equal('email', article_auto_reply.type.name)
end
end