class Report::Base # :object # :type created|updated # :attribute # :value_from # :value_to # :start # :end # :selector def self.history_count(params) history_object = History::Object.lookup( name: params[:object] ) query, bind_params, tables = Ticket.selector2sql(params[:selector]) count = 0 ticket_ids = [] # created if params[:type] == 'created' history_type = History::Type.lookup( name: 'created' ) return History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id') .where( 'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ?', params[:start], params[:end], history_object.id, history_type.id ) .where(query, *bind_params).joins(tables).count end # updated if params[:type] == 'updated' history_type = History::Type.lookup( name: 'updated' ) history_attribute = History::Attribute.lookup( name: params[:attribute] ) if !history_attribute || !history_type count = 0 elsif params[:id_not_from] && params[:id_to] return History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id') .where(query, *bind_params).joins(tables) .where( 'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.id_from NOT IN (?) AND histories.id_to IN (?)', params[:start], params[:end], history_object.id, history_type.id, history_attribute.id, params[:id_not_from], params[:id_to], ).count elsif params[:id_from] && params[:id_not_to] return History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id') .where(query, *bind_params).joins(tables) .where( 'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.id_from IN (?) AND histories.id_to NOT IN (?)', params[:start], params[:end], history_object.id, history_type.id, history_attribute.id, params[:id_from], params[:id_not_to], ).count elsif params[:value_from] && params[:value_not_to] return History.joins('INNER JOIN tickets ON tickets.id = histories.o_id') .where(query, *bind_params).joins(tables) .where( 'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.value_from IN (?) AND histories.value_to NOT IN (?)', params[:start], params[:end], history_object.id, history_type.id, history_attribute.id, params[:value_from], params[:value_not_to], ).count elsif params[:value_to] return History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id') .where(query, *bind_params).joins(tables) .where( 'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.value_to IN (?)', params[:start], params[:end], history_object.id, history_type.id, history_attribute.id, params[:value_to], ).count elsif params[:id_to] return History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id') .where(query, *bind_params).joins(tables) .where( 'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.id_to IN (?)', params[:start], params[:end], history_object.id, history_type.id, history_attribute.id, params[:id_to], ).count end raise "UNKOWN params (#{params.inspect})!" end raise "UNKOWN :type (#{params[:type]})!" end # :object # :type created|updated # :attribute # :value_from # :value_to # :start # :end # :condition def self.history(data) history_object = History::Object.lookup( name: data[:object] ) query, bind_params, tables = Ticket.selector2sql(data[:selector]) count = 0 ticket_ids = [] # created if data[:type] == 'created' history_type = History::Type.lookup( name: 'created' ) histories = History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id') .where( 'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ?', data[:start], data[:end], history_object.id, history_type.id ) .where(query, *bind_params).joins(tables) histories.each {|history| count += 1 ticket_ids.push history.o_id } return { count: count, ticket_ids: ticket_ids, } end # updated if data[:type] == 'updated' history_type = History::Type.lookup( name: 'updated' ) history_attribute = History::Attribute.lookup( name: data[:attribute] ) if !history_attribute || !history_type count = 0 else if data[:id_not_from] && data[:id_to] histories = History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id') .where(query, *bind_params).joins(tables) .where( 'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.id_from NOT IN (?) AND histories.id_to IN (?)', data[:start], data[:end], history_object.id, history_type.id, history_attribute.id, data[:id_not_from], data[:id_to], ) elsif data[:id_from] && data[:id_not_to] histories = History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id') .where(query, *bind_params).joins(tables) .where( 'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.id_from IN (?) AND histories.id_to NOT IN (?)', data[:start], data[:end], history_object.id, history_type.id, history_attribute.id, data[:id_from], data[:id_not_to], ) elsif data[:value_from] && data[:value_not_to] histories = History.joins('INNER JOIN tickets ON tickets.id = histories.o_id') .where(query, *bind_params).joins(tables) .where( 'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.value_from IN (?) AND histories.value_to NOT IN (?)', data[:start], data[:end], history_object.id, history_type.id, history_attribute.id, data[:value_from], data[:value_not_to], ) elsif data[:value_to] histories = History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id') .where(query, *bind_params).joins(tables) .where( 'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.value_to IN (?)', data[:start], data[:end], history_object.id, history_type.id, history_attribute.id, data[:value_to], ) elsif data[:id_to] histories = History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id') .where(query, *bind_params).joins(tables) .where( 'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.id_to IN (?)', data[:start], data[:end], history_object.id, history_type.id, history_attribute.id, data[:id_to], ) end histories.each {|history| count += 1 ticket_ids.push history.o_id } end return { count: count, ticket_ids: ticket_ids, } end raise "UNKOWN :type (#{data[:type]})!" end # :type # :start # :end # :condition def self.time_average(data) query, bind_params, tables = Ticket.selector2sql(data[:condition]) ticket_list = Ticket.where( 'tickets.created_at >= ? AND tickets.created_at <= ?', data[:start], data[:end] ) .where(query, *bind_params).joins(tables) tickets = 0 time_total = 0 ticket_list.each {|ticket| timestamp = ticket[ data[:type].to_sym ] next if !timestamp # puts 'FR:' + first_response.to_s # puts 'CT:' + ticket.created_at.to_s diff = timestamp - ticket.created_at #puts 'DIFF:' + diff.to_s time_total = time_total + diff tickets += 1 } if time_total.zero? || tickets.zero? tickets = -0.001 else tickets = time_total / tickets / 60 tickets = tickets.to_i end { count: tickets, } end # :type # :start # :end # :condition def self.time_min(data) query, bind_params, tables = Ticket.selector2sql(data[:condition]) ticket_list = Ticket.where( 'tickets.created_at >= ? AND tickets.created_at <= ?', data[:start], data[:end] ) .where(query, *bind_params).joins(tables) tickets = 0 time_min = 0 ticket_ids = [] ticket_list.each {|ticket| timestamp = ticket[ data[:type].to_sym ] next if !timestamp ticket_ids.push ticket.id # puts 'FR:' + first_response.to_s # puts 'CT:' + ticket.created_at.to_s diff = timestamp - ticket.created_at #puts 'DIFF:' + diff.to_s if !time_min time_min = diff end if diff < time_min time_min = diff end } tickets = if time_min.zero? -0.001 else (time_min / 60).to_i end { count: tickets, ticket_ids: ticket_ids, } end # :type # :start # :end # :condition def self.time_max(data) query, bind_params, tables = Ticket.selector2sql(data[:condition]) ticket_list = Ticket.where( 'tickets.created_at >= ? AND tickets.created_at <= ?', data[:start], data[:end] ) .where(query, *bind_params).joins(tables) tickets = 0 time_max = 0 ticket_ids = [] ticket_list.each {|ticket| timestamp = ticket[ data[:type].to_sym ] next if !timestamp ticket_ids.push ticket.id # puts "#{data[:type].to_s} - #{timestamp} - #{ticket.inspect}" # puts 'FR:' + ticket.first_response.to_s # puts 'CT:' + ticket.created_at.to_s diff = timestamp - ticket.created_at #puts 'DIFF:' + diff.to_s if !time_max time_max = diff end if diff > time_max time_max = diff end } tickets = if time_max.zero? -0.001 else (time_max / 60).to_i end { count: tickets, ticket_ids: ticket_ids, } end def self.ticket_condition(ticket_id, condition) ticket = Ticket.lookup( id: ticket_id ) match = true condition.each {|key, value| if ticket[key.to_sym] != value return false end } true end end