class Report::TicketFirstSolution =begin result = Report::TicketFirstSolution.aggs( range_start: '2015-01-01T00:00:00Z', range_end: '2015-12-31T23:59:59Z', interval: 'month', # quarter, month, week, day, hour, minute, second selector: selector, # ticket selector to get only a collection of tickets ) returns [4,5,1,5,0,51,5,56,7,4] =end def self.aggs(params) interval = params[:interval] if params[:interval] == 'week' interval = 'day' end result = [] if params[:interval] == 'month' start = Date.parse(params[:range_start]) stop_interval = 12 elsif params[:interval] == 'week' start = Date.parse(params[:range_start]) stop_interval = 7 elsif params[:interval] == 'day' start = Date.parse(params[:range_start]) stop_interval = 31 elsif params[:interval] == 'hour' start = Time.zone.parse(params[:range_start]) stop_interval = 24 elsif params[:interval] == 'minute' start = Time.zone.parse(params[:range_start]) stop_interval = 60 end (1..stop_interval).each {|_counter| if params[:interval] == 'month' stop = start.next_month elsif params[:interval] == 'week' stop = start.next_day elsif params[:interval] == 'day' stop = start.next_day elsif params[:interval] == 'hour' stop = start + 1.hour elsif params[:interval] == 'minute' stop = start + 1.minute end query, bind_params, tables = Ticket.selector2sql(params[:selector]) ticket_list = Ticket.select('tickets.id, tickets.close_time, tickets.created_at').where( 'tickets.close_time IS NOT NULL AND tickets.close_time >= ? AND tickets.close_time < ?', start, stop, ).where(query, *bind_params).joins(tables) count = 0 ticket_list.each {|ticket| closed_at = ticket.close_time created_at = ticket.created_at if (closed_at - (60 * 15) ) < created_at count += 1 end } result.push count start = stop } result end =begin result = Report::TicketFirstSolution.items( range_start: '2015-01-01T00:00:00Z', range_end: '2015-12-31T23:59:59Z', selector: selector, # ticket selector to get only a collection of tickets ) returns { count: 123, ticket_ids: [4,5,1,5,0,51,5,56,7,4], assets: assets, } =end def self.items(params) query, bind_params, tables = Ticket.selector2sql(params[:selector]) ticket_list = Ticket.select('tickets.id, tickets.close_time, tickets.created_at').where( 'tickets.close_time IS NOT NULL AND tickets.close_time >= ? AND tickets.close_time < ?', params[:range_start], params[:range_end], ).where(query, *bind_params).joins(tables) count = 0 assets = {} ticket_ids = [] ticket_list.each {|ticket| closed_at = ticket.close_time created_at = ticket.created_at if (closed_at - (60 * 15) ) < created_at count += 1 ticket_ids.push ticket.id end ticket_full = Ticket.find(ticket.id) assets = ticket_full.assets(assets) } { count: count, ticket_ids: ticket_ids, assets: assets, } end end