# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/ class Ticket::Number < ApplicationLib =begin generate new ticket number result = Ticket::Number.generate returns result = "1234556" # new ticket number =end def self.generate # generate number (1..50_000).each { |i| number = adapter.generate ticket = Ticket.where( :number => number ).first return number if !ticket } raise "Can't generate new ticket number!" end =begin check if string contrains a valid ticket number result = Ticket::Number.check('some string [Ticket#123456]') returns result = ticket # Ticket model of ticket with matching ticket number =end def self.check(string) adapter.check(string) end def self.adapter # load backend based on config adapter_name = Setting.get('ticket_number') if !adapter_name raise "Missing ticket_number setting option" end adapter = self.load_adapter(adapter_name) if !adapter raise "Can't load ticket_number adapter '#{adapter_name}'" end adapter end end