class Observer::Ticket::Article::CommunicateEmail::BackgroundJob def initialize(id) @article_id = id end def perform record = Ticket::Article.find( @article_id ) # build subject ticket = Ticket.lookup( :id => record.ticket_id ) subject = ticket.subject_build( record.subject ) # send email a = Channel::EmailSend.new message = a.send( { :message_id => record.message_id, :in_reply_to => record.in_reply_to, :from => record.from, :to => record.to, :cc => record.cc, :subject => subject, :body => record.body, :attachments => record.attachments } ) # store mail plain Store.add( :object => 'Ticket::Article::Mail', :o_id => record.id, :data => message.to_s, :filename => "ticket-#{ticket.number}-#{record.id}.eml", :preferences => {}, :created_by_id => record.created_by_id, ) # add history record recipient_list = '' [:to, :cc].each { |key| if record[key] && record[key] != '' if recipient_list != '' recipient_list += ',' end recipient_list += record[key] end } if recipient_list != '' History.add( :o_id => record.id, :history_type => 'email', :history_object => 'Ticket::Article', :related_o_id => ticket.id, :related_history_object => 'Ticket', :value_from => record.subject, :value_to => recipient_list, :created_by_id => record.created_by_id, ) end end end