Nowe zgłoszenie (#{ticket.title})
Witaj #{recipient.firstname},
#{current_user.longname}".
#{t('Group')}: #{ticket.group.name}
#{t('Owner')}: #{ticket.owner.fullname}
#{t('State')}: #{t(ticket.state.name)}
<% if @objects[:article] %>
#{t('Information')}:
#{article.body_as_html}