FactoryBot.define do factory :sla do sequence(:name) { |n| "SLA #{n}" } first_response_time nil update_time nil solution_time nil calendar { create(:calendar) } condition do { 'ticket.state_id' => { operator: 'is', value: Ticket::State.by_category(:open).pluck(:id), }, } end created_by_id 1 updated_by_id 1 end end