# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/ module Ticket::Search extend ActiveSupport::Concern # methods defined here are going to extend the class, not the instance of it class_methods do =begin search tickets preferences result = Ticket.search_preferences(user_model) returns if user has permissions to search result = { prio: 3000, direct_search_index: false } returns if user has no permissions to search result = false =end def search_preferences(_current_user) { prio: 3000, direct_search_index: false, } end =begin search tickets via search index result = Ticket.search( current_user: User.find(123), query: 'search something', limit: 15, offset: 100, ) returns result = [ticket_model1, ticket_model2] search tickets via search index result = Ticket.search( current_user: User.find(123), query: 'search something', limit: 15, offset: 100, full: false, ) returns result = [1,3,5,6,7] search tickets via database result = Ticket.search( current_user: User.find(123), query: 'some query', # query or condition is required condition: { 'tickets.owner_id' => { operator: 'is', value: user.id, }, 'tickets.state_id' => { operator: 'is', value: Ticket::State.where( state_type_id: Ticket::StateType.where( name: [ 'pending reminder', 'pending action', ], ).map(&:id), }, ), }, limit: 15, offset: 100, full: false, ) returns result = [1,3,5,6,7] =end def search(params) # get params query = params[:query] condition = params[:condition] limit = params[:limit] || 12 offset = params[:offset] || 0 current_user = params[:current_user] full = false if params[:full] == true || params[:full] == 'true' || !params.key?(:full) full = true end # try search index backend if condition.blank? && SearchIndexBackend.enabled? query_extention = {} query_extention['bool'] = {} query_extention['bool']['must'] = [] if current_user.permissions?('ticket.agent') group_ids = current_user.group_ids_access('read') access_condition = { 'query_string' => { 'default_field' => 'group_id', 'query' => "\"#{group_ids.join('" OR "')}\"" } } else access_condition = if !current_user.organization || ( !current_user.organization.shared || current_user.organization.shared == false ) { 'query_string' => { 'default_field' => 'customer_id', 'query' => current_user.id } } # customer_id: XXX # conditions = [ 'customer_id = ?', current_user.id ] else { 'query_string' => { 'query' => "customer_id:#{current_user.id} OR organization_id:#{current_user.organization.id}" } } # customer_id: XXX OR organization_id: XXX # conditions = [ '( customer_id = ? OR organization_id = ? )', current_user.id, current_user.organization.id ] end end query_extention['bool']['must'].push access_condition items = SearchIndexBackend.search(query, limit, 'Ticket', query_extention, offset) if !full ids = [] items.each do |item| ids.push item[:id] end return ids end tickets = [] items.each do |item| ticket = Ticket.lookup(id: item[:id]) next if !ticket tickets.push ticket end return tickets end # fallback do sql query access_condition = Ticket.access_condition(current_user, 'read') # do query # - stip out * we already search for *query* - if query query.delete! '*' tickets_all = Ticket.select('DISTINCT(tickets.id), tickets.created_at') .where(access_condition) .where('(tickets.title LIKE ? OR tickets.number LIKE ? OR ticket_articles.body LIKE ? OR ticket_articles.from LIKE ? OR ticket_articles.to LIKE ? OR ticket_articles.subject LIKE ?)', "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%" ) .joins(:articles) .order('tickets.created_at DESC') .offset(offset) .limit(limit) else query_condition, bind_condition, tables = selector2sql(condition) tickets_all = Ticket.select('DISTINCT(tickets.id), tickets.created_at') .joins(tables) .where(access_condition) .where(query_condition, *bind_condition) .order('tickets.created_at DESC') .offset(offset) .limit(limit) end # build result list if !full ids = [] tickets_all.each do |ticket| ids.push ticket.id end return ids end tickets = [] tickets_all.each do |ticket| tickets.push Ticket.lookup(id: ticket.id) end tickets end end end