# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/ class Chat < ApplicationModel has_many :chat_topics validates :name, presence: true def state return { state: 'chat_disabled' } if !Setting.get('chat') if Chat::Agent.where(active: true).where('updated_at > ?', Time.zone.now - 2.minutes).count > 0 if active_chat_count >= max_queue return { state: 'no_seats_available', queue: seads_available, } else return { state: 'online' } end end { state: 'offline' } end def self.agent_state(user_id) return { state: 'chat_disabled' } if !Setting.get('chat') actice_sessions = [] Chat::Session.where(state: 'running', user_id: user_id).order('created_at ASC').each {|session| session_attributes = session.attributes session_attributes['messages'] = [] Chat::Message.where(chat_session_id: session.id).each { |message| session_attributes['messages'].push message.attributes } actice_sessions.push session_attributes } { waiting_chat_count: waiting_chat_count, running_chat_count: running_chat_count, #available_agents: available_agents, active_sessions: actice_sessions, active: Chat::Agent.state(user_id) } end def self.waiting_chat_count Chat::Session.where(state: ['waiting']).count end def self.running_chat_count Chat::Session.where(state: ['running']).count end def active_chat_count Chat::Session.where(state: %w(waiting running)).count end def available_agents(diff = 2.minutes) agents = {} Chat::Agent.where(active: true).where('updated_at > ?', Time.zone.now - diff).each {|record| agents[record.updated_by_id] = record.concurrent } agents end def seads_total(diff = 2.minutes) total = 0 available_agents(diff).each {|_record, concurrent| total += concurrent } total end def seads_available(diff = 2.minutes) seads_total(diff) - active_chat_count end end class Chat::Topic < ApplicationModel end class Chat::Agent < ApplicationModel def seads_available concurrent - active_chat_count end def active_chat_count Chat::Session.where(state: %w(waiting running), user_id: updated_by_id).count end def self.state(user_id, state = nil) chat_agent = Chat::Agent.find_by( updated_by_id: user_id ) if state.nil? return false if !chat_agent return chat_agent.active end if chat_agent chat_agent.active = state chat_agent.updated_at = Time.zone.now chat_agent.save else Chat::Agent.create( active: state, updated_by_id: user_id, created_by_id: user_id, ) end end def self.create_or_update(params) chat_agent = Chat::Agent.find_by( updated_by_id: params[:updated_by_id] ) if chat_agent chat_agent.update_attributes(params) else Chat::Agent.create(params) end end end class Chat::Session < ApplicationModel before_create :generate_session_id store :preferences def generate_session_id self.session_id = Digest::MD5.hexdigest(Time.zone.now.to_s + rand(99_999_999_999_999).to_s) end def add_recipient(client_id, store = false) if !preferences[:participants] preferences[:participants] = [] end return preferences[:participants] if preferences[:participants].include?(client_id) preferences[:participants].push client_id if store save end preferences[:participants] end def send_to_recipients(message, ignore_client_id) preferences[:participants].each {|local_client_id| next if local_client_id == ignore_client_id Sessions.send(local_client_id, message) } true end end class Chat::Message < ApplicationModel end