FactoryBot.define do factory :ticket_article, class: Ticket::Article do from 'factory-customer-1@example.com' to 'factory-customer-1@example.com' subject 'factory article' message_id 'factory@id_com_1' body 'some message 123' internal false sender { Ticket::Article::Sender.find_by(name: 'Customer') } type { Ticket::Article::Type.find_by(name: 'email') } updated_by_id 1 created_by_id 1 end end