# <%= d 'ticket.title' %> _<<%= c 'http_type' %>://<%= c 'fqdn' %>/#ticket/zoom/<%= d 'ticket.id' %>|Ticket#<%= d 'ticket.number' %>>: Escalated at <%= d 'ticket.escalation_at' %>_ A ticket (<%= d 'ticket.title' %>) from "<%= d 'ticket.customer.longname' %>" is escalated since "<%= d 'ticket.escalation_at' %>"! <% if @objects[:article] %> <%= a_text 'article' %> <% end %>