# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/ Setting.create_if_not_exists( title: __('Application secret'), name: 'application_secret', area: 'Core', description: __('Defines the random application secret.'), options: {}, state: SecureRandom.hex(128), preferences: { permission: ['admin'], protected: true, }, frontend: false ) Setting.create_if_not_exists( title: __('System Init Done'), name: 'system_init_done', area: 'Core', description: __('Defines if application is in init mode.'), options: {}, state: false, preferences: { online_service_disable: true }, frontend: true ) Setting.create_if_not_exists( title: __('App Version'), name: 'app_version', area: 'Core::WebApp', description: __('Only used internally to propagate current web app version to clients.'), options: {}, state: '', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: __('Maintenance Mode'), name: 'maintenance_mode', area: 'Core::WebApp', description: __('Enable or disable the maintenance mode of Zammad. If enabled, all non-administrators get logged out and only administrators can start a new session.'), options: {}, state: false, preferences: { permission: ['admin.maintenance'], }, frontend: true ) Setting.create_if_not_exists( title: __('Maintenance Login'), name: 'maintenance_login', area: 'Core::WebApp', description: __('Put a message on the login page. To change it, click on the text area below and change it in-line.'), options: {}, state: false, preferences: { permission: ['admin.maintenance'], }, frontend: true ) Setting.create_if_not_exists( title: __('Maintenance Login'), name: 'maintenance_login_message', area: 'Core::WebApp', description: __('Message for login page.'), options: {}, state: __('Something about to share. Click here to change.'), preferences: { permission: ['admin.maintenance'], }, frontend: true ) Setting.create_if_not_exists( title: __('Developer System'), name: 'developer_mode', area: 'Core::Develop', description: __('Defines if application is in developer mode (useful for developer, all users have the same password, password reset will work without email delivery).'), options: {}, state: Rails.env.development?, preferences: { online_service_disable: true }, frontend: true ) Setting.create_if_not_exists( title: __('Online Service'), name: 'system_online_service', area: 'Core', description: __('Defines if application is used as online service.'), options: {}, state: false, preferences: { online_service_disable: true }, frontend: true ) Setting.create_if_not_exists( title: __('Product Name'), name: 'product_name', area: 'System::Branding', description: __('Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.'), options: { form: [ { display: '', null: false, name: 'product_name', tag: 'input', }, ], }, preferences: { render: true, prio: 1, placeholder: true, permission: ['admin.branding'], }, state: __('Zammad Helpdesk'), frontend: true ) Setting.create_if_not_exists( title: __('Logo'), name: 'product_logo', area: 'System::Branding', description: __('Defines the logo of the application, shown in the web interface.'), options: { form: [ { display: '', null: false, name: 'product_logo', tag: 'input', }, ], }, preferences: { prio: 3, controller: 'SettingsAreaLogo', permission: ['admin.branding'], }, state: 'logo.svg', frontend: true ) Setting.create_if_not_exists( title: __('Organization'), name: 'organization', area: 'System::Branding', description: __('Will be shown in the app and is included in email footers.'), options: { form: [ { display: '', null: false, name: 'organization', tag: 'input', }, ], }, state: '', preferences: { prio: 2, placeholder: true, permission: ['admin.branding'], }, frontend: true ) Setting.create_if_not_exists( title: __('Locale'), name: 'locale_default', area: 'System::Branding', description: __('Defines the system default language.'), options: { form: [ { name: 'locale_default', } ], }, state: 'en-us', preferences: { prio: 8, controller: 'SettingsAreaItemDefaultLocale', permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: __('Timezone'), name: 'timezone_default', area: 'System::Branding', description: __('Defines the system default timezone.'), options: { form: [ { name: 'timezone_default', } ], }, state: '', preferences: { prio: 9, controller: 'SettingsAreaItemDefaultTimezone', permission: ['admin.system'], }, frontend: true ) Setting.create_or_update( title: __('Pretty Date'), name: 'pretty_date_format', area: 'System::Branding', description: __('Defines pretty date format.'), options: { form: [ { display: '', null: false, name: 'pretty_date_format', tag: 'select', options: { relative: 'relative - e. g. "2 hours ago" or "2 days and 15 minutes ago"', absolute: 'absolute - e. g. "Monday 09:30" or "Tuesday 23. Feb 14:20"', timestamp: 'timestamp - e. g. "2018-08-30 14:30"', }, }, ], }, preferences: { render: true, prio: 10, permission: ['admin.branding'], }, state: 'relative', frontend: true ) options = {} (10..99).each do |item| options[item] = item end system_id = rand(10..99) # rubocop:disable Zammad/ForbidRand Setting.create_if_not_exists( title: __('SystemID'), name: 'system_id', area: 'System::Base', description: __('Defines the system identifier. Every ticket number contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of Zammad).'), options: { form: [ { display: '', null: true, name: 'system_id', tag: 'select', options: options, }, ], }, state: system_id, preferences: { online_service_disable: true, placeholder: true, authentication: true, permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: __('Fully Qualified Domain Name'), name: 'fqdn', area: 'System::Base', description: __('Defines the fully qualified domain name of the system. This setting is used as a variable, #{setting.fqdn} which is found in all forms of messaging used by the application, to build links to the tickets within your system.'), # rubocop:disable Lint/InterpolationCheck options: { form: [ { display: '', null: false, name: 'fqdn', tag: 'input', }, ], }, state: 'zammad.example.com', preferences: { online_service_disable: true, placeholder: true, permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: __('Websocket backend'), name: 'websocket_backend', area: 'System::WebSocket', description: __('Defines how to reach websocket server. "websocket" is default on production, "websocketPort" is for CI'), state: Rails.env.production? ? 'websocket' : 'websocketPort', frontend: true ) Setting.create_if_not_exists( title: __('Websocket port'), name: 'websocket_port', area: 'System::WebSocket', description: __('Defines the port of the websocket server.'), options: { form: [ { display: '', null: false, name: 'websocket_port', tag: 'input', }, ], }, state: '6042', preferences: { online_service_disable: true }, frontend: true ) Setting.create_if_not_exists( title: __('HTTP type'), name: 'http_type', area: 'System::Base', description: __('Define the http protocol of your instance.'), options: { form: [ { display: '', null: true, name: 'http_type', tag: 'select', options: { 'https' => 'https', 'http' => 'http', }, }, ], }, state: 'http', preferences: { online_service_disable: true, placeholder: true, permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: __('Storage Mechanism'), name: 'storage_provider', area: 'System::Storage', description: __('"Database" stores all attachments in the database (not recommended for storing large amounts of data). "Filesystem" stores the data in the filesystem. You can switch between the modules even on a system that is already in production without any loss of data.'), options: { form: [ { display: '', null: true, name: 'storage_provider', tag: 'select', tranlate: true, options: { 'DB' => __('Database'), 'File' => __('Filesystem'), }, }, ], }, state: 'DB', preferences: { controller: 'SettingsAreaStorageProvider', online_service_disable: true, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: __('Image Service'), name: 'image_backend', area: 'System::Services', description: __('Defines the backend for user and organization image lookups.'), options: { form: [ { display: '', null: true, name: 'image_backend', tag: 'select', options: { '' => '-', 'Service::Image::Zammad' => __('Zammad Image Service'), }, }, ], }, state: 'Service::Image::Zammad', preferences: { prio: 1, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: __('Geo IP Service'), name: 'geo_ip_backend', area: 'System::Services', description: __('Defines the backend for geo IP lookups. Shows also location of an IP address if an IP address is shown.'), options: { form: [ { display: '', null: true, name: 'geo_ip_backend', tag: 'select', options: { '' => '-', 'Service::GeoIp::Zammad' => __('Zammad GeoIP Service'), }, }, ], }, state: 'Service::GeoIp::Zammad', preferences: { prio: 2, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: __('Geo Location Service'), name: 'geo_location_backend', area: 'System::Services', description: __('Defines the backend for geo location lookups to store geo locations for addresses.'), options: { form: [ { display: '', null: true, name: 'geo_location_backend', tag: 'select', options: { '' => '-', 'Service::GeoLocation::Gmaps' => __('Google Maps'), }, }, ], }, state: 'Service::GeoLocation::Gmaps', preferences: { prio: 3, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: __('Geo Calendar Service'), name: 'geo_calendar_backend', area: 'System::Services', description: __('Defines the backend for geo calendar lookups. Used for initial calendar succession.'), options: { form: [ { display: '', null: true, name: 'geo_calendar_backend', tag: 'select', options: { '' => '-', 'Service::GeoCalendar::Zammad' => __('Zammad GeoCalendar Service'), }, }, ], }, state: 'Service::GeoCalendar::Zammad', preferences: { prio: 2, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: __('Proxy Settings'), name: 'proxy', area: 'System::Network', description: __('Address of the proxy server for http and https resources.'), options: { form: [ { display: '', null: false, name: 'proxy', tag: 'input', placeholder: 'proxy.example.com:3128', }, ], }, state: '', preferences: { online_service_disable: true, controller: 'SettingsAreaProxy', prio: 1, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: __('Proxy User'), name: 'proxy_username', area: 'System::Network', description: __('Username for proxy connection.'), options: { form: [ { display: '', null: false, name: 'proxy_username', tag: 'input', }, ], }, state: '', preferences: { disabled: true, online_service_disable: true, prio: 2, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: __('Proxy Password'), name: 'proxy_password', area: 'System::Network', description: __('Password for proxy connection.'), options: { form: [ { display: '', null: false, name: 'proxy_password', tag: 'input', }, ], }, state: '', preferences: { disabled: true, online_service_disable: true, prio: 3, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: __('No Proxy'), name: 'proxy_no', area: 'System::Network', description: __('No proxy for the following hosts.'), options: { form: [ { display: '', null: false, name: 'proxy_no', tag: 'input', }, ], }, state: 'localhost,127.0.0.0,::1', preferences: { disabled: true, online_service_disable: true, prio: 4, permission: ['admin.system'], }, frontend: false ) Setting.create_if_not_exists( title: __('Send client stats'), name: 'ui_send_client_stats', area: 'System::UI', description: __('Send client stats/error message to central server to improve the usability.'), options: { form: [ { display: '', null: true, name: 'ui_send_client_stats', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: __('Client storage'), name: 'ui_client_storage', area: 'System::UI', description: __('Use client storage to cache data to enhance performance of application.'), options: { form: [ { display: '', null: true, name: 'ui_client_storage', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 2, permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: __('Core Workflow Ajax Mode'), name: 'core_workflow_ajax_mode', area: 'System::UI', description: __('Defines if the core workflow communication should run over ajax instead of websockets.'), options: { form: [ { display: '', null: true, name: 'core_workflow_ajax_mode', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 3, permission: ['admin.system'], }, frontend: true ) Setting.create_if_not_exists( title: __('User Organization Selector - email'), name: 'ui_user_organization_selector_with_email', area: 'UI::UserOrganizatiomSelector', description: __('Display of the e-mail in the result of the user/organization widget.'), options: { form: [ { display: '', null: true, name: 'ui_user_organization_selector_with_email', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 100, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: __('Note - default visibility'), name: 'ui_ticket_zoom_article_note_new_internal', area: 'UI::TicketZoom', description: __('Default visibility for new note.'), options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_article_note_new_internal', tag: 'boolean', translate: true, options: { true => 'internal', false => 'public', }, }, ], }, state: true, preferences: { prio: 100, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: __('Note - visibility confirmation dialog'), name: 'ui_ticket_zoom_article_visibility_confirmation_dialog', area: 'UI::TicketZoom', description: __('Defines if the agent has to accept a confirmation dialog when changing the article visibility to "public".'), options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_article_visibility_confirmation_dialog', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 100, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: __('Email - subject field'), name: 'ui_ticket_zoom_article_email_subject', area: 'UI::TicketZoom', description: __('Use subject field for emails. If disabled, the ticket title will be used as subject.'), options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_article_email_subject', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 200, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: __('Email - full quote'), name: 'ui_ticket_zoom_article_email_full_quote', area: 'UI::TicketZoom', description: __('Enable if you want to quote the full email in your answer. The quoted email will be put at the end of your answer. If you just want to quote a certain phrase, just mark the text and press reply (this feature is always available).'), options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_article_email_full_quote', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 220, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: __('Email - quote header'), name: 'ui_ticket_zoom_article_email_full_quote_header', area: 'UI::TicketZoom', description: __('Enable if you want a timestamped reply header to be automatically inserted in front of quoted messages.'), options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_article_email_full_quote_header', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 240, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: __('Twitter - tweet initials'), name: 'ui_ticket_zoom_article_twitter_initials', area: 'UI::TicketZoom', description: __('Add sender initials to end of a tweet.'), options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_article_twitter_initials', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 300, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: __('Sidebar Attachments'), name: 'ui_ticket_zoom_attachments_preview', area: 'UI::TicketZoom::Preview', description: __('Enables preview of attachments.'), options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_attachments_preview', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 400, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: __('Sidebar Attachments'), name: 'ui_ticket_zoom_sidebar_article_attachments', area: 'UI::TicketZoom::Preview', description: __('Enables a sidebar to show an overview of all attachments.'), options: { form: [ { display: '', null: true, name: 'ui_ticket_zoom_sidebar_article_attachments', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 500, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: __('Set notes for ticket create types.'), name: 'ui_ticket_create_notes', area: 'UI::TicketCreate', description: __('Set notes for ticket create types by selecting type.'), options: {}, state: { # 'email-out' => __('Attention: When creating a ticket an email is sent.'), }, preferences: { permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: __('Default type for a new ticket'), name: 'ui_ticket_create_default_type', area: 'UI::TicketCreate', description: __('Select default ticket type'), options: { form: [ { display: '', null: false, multiple: false, name: 'ui_ticket_create_default_type', tag: 'select', options: { 'phone-in' => '1. Phone inbound', 'phone-out' => '2. Phone outbound', 'email-out' => '3. Email outbound', }, }, ], }, state: 'phone-in', preferences: { permission: ['admin.ui'] }, frontend: true ) Setting.create_if_not_exists( title: __('Available types for a new ticket'), name: 'ui_ticket_create_available_types', area: 'UI::TicketCreate', description: __('Set available ticket types'), options: { form: [ { display: '', null: false, multiple: true, name: 'ui_ticket_create_available_types', tag: 'select', options: { 'phone-in' => '1. Phone inbound', 'phone-out' => '2. Phone outbound', 'email-out' => '3. Email outbound', }, }, ], }, state: %w[phone-in phone-out email-out], preferences: { permission: ['admin.ui'] }, frontend: true ) Setting.create_if_not_exists( title: __('Open ticket indicator'), name: 'ui_sidebar_open_ticket_indicator_colored', area: 'UI::Sidebar', description: __('Color representation of the open ticket indicator in the sidebar.'), options: { form: [ { display: '', null: true, name: 'ui_sidebar_open_ticket_indicator_colored', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: __('Open ticket indicator'), name: 'ui_table_group_by_show_count', area: 'UI::Base', description: __('Total display of the number of objects in a grouping.'), options: { form: [ { display: '', null: true, name: 'ui_table_group_by_show_count', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: __('Priority Icons in Overviews'), name: 'ui_ticket_overview_priority_icon', area: 'UI::TicketOverview::PriorityIcons', description: __('Enables priority icons in ticket overviews.'), options: { form: [ { display: '', null: true, name: 'ui_ticket_overview_priority_icon', tag: 'boolean', translate: true, options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 500, permission: ['admin.ui'], }, frontend: true ) Setting.create_if_not_exists( title: __('New User Accounts'), name: 'user_create_account', area: 'Security::Base', description: __('Enables users to create their own account via web interface.'), options: { form: [ { display: '', null: true, name: 'user_create_account', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 10, permission: ['admin.security'], }, frontend: true ) Setting.create_if_not_exists( title: __('Lost Password'), name: 'user_lost_password', area: 'Security::Base', description: __('Activates lost password feature for users.'), options: { form: [ { display: '', null: true, name: 'user_lost_password', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 20, permission: ['admin.security'], }, frontend: true ) options = [ { value: '0', name: 'disabled' }, { value: 1.hour.seconds, name: __('1 hour') }, { value: 2.hours.seconds, name: __('2 hours') }, { value: 1.day.seconds, name: __('1 day') }, { value: 7.days.seconds, name: __('1 week') }, { value: 14.days.seconds, name: __('2 weeks') }, { value: 21.days.seconds, name: __('3 weeks') }, { value: 28.days.seconds, name: __('4 weeks') } ] Setting.create_if_not_exists( title: __('Session Timeout'), name: 'session_timeout', area: 'Security::Base', description: __('Defines the session timeout for inactivity of users. Based on the assigned permissions the highest timeout value will be used, otherwise the default.'), options: { form: [ { display: __('Default'), null: false, name: 'default', tag: 'select', options: options, translate: true, }, { display: __('admin'), null: false, name: 'admin', tag: 'select', options: options, translate: true, }, { display: __('ticket.agent'), null: false, name: 'ticket.agent', tag: 'select', options: options, translate: true, }, { display: __('ticket.customer'), null: false, name: 'ticket.customer', tag: 'select', options: options, translate: true, }, ], }, preferences: { prio: 30, }, state: { 'default' => 4.weeks.seconds, 'admin' => 4.weeks.seconds, 'ticket.agent' => 4.weeks.seconds, 'ticket.customer' => 4.weeks.seconds, }, frontend: true ) Setting.create_if_not_exists( title: __('User email for muliple users'), name: 'user_email_multiple_use', area: 'Model::User', description: __('Allow to use email address for muliple users.'), options: { form: [ { display: '', null: true, name: 'user_email_multiple_use', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { permission: ['admin'], }, frontend: false ) Setting.create_if_not_exists( title: __('Authentication via %s'), name: 'auth_internal', area: 'Security::Authentication', description: __('Enables user authentication via %s.'), preferences: { title_i18n: ['internal database'], description_i18n: ['internal database'], permission: ['admin.security'], }, state: { priority: 1, adapter: 'Auth::Backend::Internal', }, frontend: false ) Setting.create_if_not_exists( title: __('Authentication via %s'), name: 'auth_developer', area: 'Security::Authentication', description: __('Enables user authentication via %s.'), preferences: { title_i18n: ['developer password'], description_i18n: ['developer password'], permission: ['admin.security'], }, state: { priority: 2, adapter: 'Auth::Backend::Developer', }, frontend: false ) Setting.create_if_not_exists( title: __('Authentication via %s'), name: 'auth_ldap', area: 'Security::Authentication', description: __('Enables user authentication via %s.'), preferences: { title_i18n: ['LDAP'], description_i18n: ['LDAP'], permission: ['admin.security'], }, state: { priority: 3, adapter: 'Auth::Backend::Ldap', host: 'localhost', port: 389, bind_dn: 'cn=Manager,dc=example,dc=org', bind_pw: 'example', uid: 'mail', base: 'dc=example,dc=org', always_filter: '', always_roles: %w[Admin Agent], always_groups: ['Users'], sync_params: { firstname: 'sn', lastname: 'givenName', email: 'mail', login: 'mail', }, }, frontend: false ) Setting.create_if_not_exists( title: __('Automatic account link on initial logon'), name: 'auth_third_party_auto_link_at_inital_login', area: 'Security::ThirdPartyAuthentication', description: __('Enables the automatic linking of an existing account on initial login via a third party application. If this is disabled, an existing user must first log into Zammad and then link his "Third Party" account to his Zammad account via Profile -> Linked Accounts.'), options: { form: [ { display: '', null: true, name: 'auth_third_party_auto_link_at_inital_login', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { permission: ['admin.security'], prio: 10, }, state: false, frontend: false ) Setting.create_if_not_exists( title: __('Authentication via %s'), name: 'auth_twitter', area: 'Security::ThirdPartyAuthentication', description: __('Enables user authentication via %s. Register your app first at [%s](%s).'), options: { form: [ { display: '', null: true, name: 'auth_twitter', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_twitter_credentials'], title_i18n: ['Twitter'], description_i18n: ['Twitter', __('Twitter Developer Site'), 'https://dev.twitter.com/apps'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: __('Twitter App Credentials'), name: 'auth_twitter_credentials', area: 'Security::ThirdPartyAuthentication::Twitter', description: __('App credentials for Twitter.'), options: { form: [ { display: __('Twitter Key'), null: true, name: 'key', tag: 'input', }, { display: __('Twitter Secret'), null: true, name: 'secret', tag: 'input', }, { display: __('Your callback URL'), null: true, name: 'callback_url', tag: 'auth_provider', provider: 'auth_twitter', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: __('Authentication via %s'), name: 'auth_facebook', area: 'Security::ThirdPartyAuthentication', description: __('Enables user authentication via %s. Register your app first at [%s](%s).'), options: { form: [ { display: '', null: true, name: 'auth_facebook', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_facebook_credentials'], title_i18n: ['Facebook'], description_i18n: ['Facebook', __('Facebook Developer Site'), 'https://developers.facebook.com/apps/'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: __('Facebook App Credentials'), name: 'auth_facebook_credentials', area: 'Security::ThirdPartyAuthentication::Facebook', description: __('App credentials for Facebook.'), options: { form: [ { display: __('App ID'), null: true, name: 'app_id', tag: 'input', }, { display: __('App Secret'), null: true, name: 'app_secret', tag: 'input', }, { display: __('Your callback URL'), null: true, name: 'callback_url', tag: 'auth_provider', provider: 'auth_facebook', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: __('Authentication via %s'), name: 'auth_google_oauth2', area: 'Security::ThirdPartyAuthentication', description: __('Enables user authentication via %s. Register your app first at [%s](%s).'), options: { form: [ { display: '', null: true, name: 'auth_google_oauth2', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_google_oauth2_credentials'], title_i18n: ['Google'], description_i18n: ['Google', __('Google API Console Site'), 'https://console.cloud.google.com/apis/credentials'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: __('Google App Credentials'), name: 'auth_google_oauth2_credentials', area: 'Security::ThirdPartyAuthentication::Google', description: __('Enables user authentication via Google.'), options: { form: [ { display: __('Client ID'), null: true, name: 'client_id', tag: 'input', }, { display: __('Client Secret'), null: true, name: 'client_secret', tag: 'input', }, { display: __('Your callback URL'), null: true, name: 'callback_url', tag: 'auth_provider', provider: 'auth_google_oauth2', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: __('Authentication via %s'), name: 'auth_linkedin', area: 'Security::ThirdPartyAuthentication', description: __('Enables user authentication via %s. Register your app first at [%s](%s).'), options: { form: [ { display: '', null: true, name: 'auth_linkedin', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_linkedin_credentials'], title_i18n: ['LinkedIn'], description_i18n: ['LinkedIn', __('Linkedin Developer Site'), 'https://www.linkedin.com/developer/apps'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: __('LinkedIn App Credentials'), name: 'auth_linkedin_credentials', area: 'Security::ThirdPartyAuthentication::Linkedin', description: __('Enables user authentication via LinkedIn.'), options: { form: [ { display: __('App ID'), null: true, name: 'app_id', tag: 'input', }, { display: __('App Secret'), null: true, name: 'app_secret', tag: 'input', }, { display: __('Your callback URL'), null: true, name: 'callback_url', tag: 'auth_provider', provider: 'auth_linkedin', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: __('Authentication via %s'), name: 'auth_github', area: 'Security::ThirdPartyAuthentication', description: __('Enables user authentication via %s. Register your app first at [%s](%s).'), options: { form: [ { display: '', null: true, name: 'auth_github', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_github_credentials'], title_i18n: ['Github'], description_i18n: ['Github', __('Github OAuth Applications'), 'https://github.com/settings/applications'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: __('Github App Credentials'), name: 'auth_github_credentials', area: 'Security::ThirdPartyAuthentication::Github', description: __('Enables user authentication via Github.'), options: { form: [ { display: __('App ID'), null: true, name: 'app_id', tag: 'input', }, { display: __('App Secret'), null: true, name: 'app_secret', tag: 'input', }, { display: __('Your callback URL'), null: true, name: 'callback_url', tag: 'auth_provider', provider: 'auth_github', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: __('Authentication via %s'), name: 'auth_gitlab', area: 'Security::ThirdPartyAuthentication', description: __('Enables user authentication via %s. Register your app first at [%s](%s).'), options: { form: [ { display: '', null: true, name: 'auth_gitlab', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_gitlab_credentials'], title_i18n: ['GitLab'], description_i18n: ['GitLab', __('GitLab Applications'), 'https://your-gitlab-host/admin/applications'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: __('GitLab App Credentials'), name: 'auth_gitlab_credentials', area: 'Security::ThirdPartyAuthentication::GitLab', description: __('Enables user authentication via GitLab.'), options: { form: [ { display: __('App ID'), null: true, name: 'app_id', tag: 'input', }, { display: __('App Secret'), null: true, name: 'app_secret', tag: 'input', }, { display: __('Site'), null: true, name: 'site', tag: 'input', placeholder: 'https://gitlab.YOURDOMAIN.com/api/v4/', }, { display: __('Your callback URL'), null: true, name: 'callback_url', tag: 'auth_provider', provider: 'auth_gitlab', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: __('Authentication via %s'), name: 'auth_microsoft_office365', area: 'Security::ThirdPartyAuthentication', description: __('Enables user authentication via %s. Register your app first at [%s](%s).'), options: { form: [ { display: '', null: true, name: 'auth_microsoft_office365', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_microsoft_office365_credentials'], title_i18n: [__('Office 365')], description_i18n: [__('Office 365'), __('Microsoft Application Registration Portal'), 'https://portal.azure.com'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: __('Office 365 App Credentials'), name: 'auth_microsoft_office365_credentials', area: 'Security::ThirdPartyAuthentication::Office365', description: __('Enables user authentication via Office 365.'), options: { form: [ { display: __('App ID'), null: true, name: 'app_id', tag: 'input', }, { display: __('App Secret'), null: true, name: 'app_secret', tag: 'input', }, { display: __('App Tenant ID'), null: true, name: 'app_tenant', tag: 'input', placeholder: 'common', }, { display: __('Your callback URL'), null: true, name: 'callback_url', tag: 'auth_provider', provider: 'auth_microsoft_office365', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: __('Authentication via %s'), name: 'auth_weibo', area: 'Security::ThirdPartyAuthentication', description: __('Enables user authentication via %s. Register your app first at [%s](%s).'), options: { form: [ { display: '', null: true, name: 'auth_weibo', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_weibo_credentials'], title_i18n: ['Weibo'], description_i18n: [__('Sina Weibo'), __('Sina Weibo Open Protal'), 'http://open.weibo.com'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: __('Weibo App Credentials'), name: 'auth_weibo_credentials', area: 'Security::ThirdPartyAuthentication::Weibo', description: __('Enables user authentication via Weibo.'), options: { form: [ { display: __('App ID'), null: true, name: 'client_id', tag: 'input', }, { display: __('App Secret'), null: true, name: 'client_secret', tag: 'input', }, { display: __('Your callback URL'), null: true, name: 'callback_url', tag: 'auth_provider', provider: 'auth_weibo', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: __('Authentication via %s'), name: 'auth_saml', area: 'Security::ThirdPartyAuthentication', description: __('Enables user authentication via %s.'), options: { form: [ { display: '', null: true, name: 'auth_saml', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: ['auth_saml_credentials'], title_i18n: ['SAML'], description_i18n: ['SAML'], permission: ['admin.security'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: __('SAML App Credentials'), name: 'auth_saml_credentials', area: 'Security::ThirdPartyAuthentication::SAML', description: __('Enables user authentication via SAML.'), options: { form: [ { display: __('IDP SSO target URL'), null: true, name: 'idp_sso_target_url', tag: 'input', placeholder: 'https://capriza.github.io/samling/samling.html', }, { display: __('IDP certificate'), null: true, name: 'idp_cert', tag: 'input', placeholder: '-----BEGIN CERTIFICATE-----\n...-----END CERTIFICATE-----', }, { display: __('IDP certificate fingerprint'), null: true, name: 'idp_cert_fingerprint', tag: 'input', placeholder: 'E7:91:B2:E1:...', }, { display: __('Name Identifier Format'), null: true, name: 'name_identifier_format', tag: 'input', placeholder: 'urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress', }, { display: __('Your callback URL'), null: true, name: 'callback_url', tag: 'auth_provider', provider: 'auth_saml', }, ], }, state: {}, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: __('Minimum length'), name: 'password_min_size', area: 'Security::Password', description: __('Password needs to have at least a minimal number of characters.'), options: { form: [ { display: '', null: true, name: 'password_min_size', tag: 'select', options: { 4 => ' 4', 5 => ' 5', 6 => ' 6', 7 => ' 7', 8 => ' 8', 9 => ' 9', 10 => '10', 11 => '11', 12 => '12', 13 => '13', 14 => '14', 15 => '15', 16 => '16', 17 => '17', 18 => '18', 19 => '19', 20 => '20', }, }, ], }, state: 10, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: __('2 lower and 2 upper characters'), name: 'password_min_2_lower_2_upper_characters', area: 'Security::Password', description: __('Password needs to contain 2 lower and 2 upper characters.'), options: { form: [ { display: '', null: true, name: 'password_min_2_lower_2_upper_characters', tag: 'select', options: { 1 => 'yes', 0 => 'no', }, }, ], }, state: 1, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: __('Digit required'), name: 'password_need_digit', area: 'Security::Password', description: __('Password needs to contain at least one digit.'), options: { form: [ { display: __('Needed'), null: true, name: 'password_need_digit', tag: 'select', options: { 1 => 'yes', 0 => 'no', }, }, ], }, state: 1, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: __('Special character required'), name: 'password_need_special_character', area: 'Security::Password', description: __('Password needs to contain at least one special character.'), options: { form: [ { display: __('Needed'), null: true, name: 'password_need_special_character', tag: 'select', options: { 1 => 'yes', 0 => 'no', }, }, ], }, state: 0, preferences: { permission: ['admin.security'], }, frontend: false ) Setting.create_if_not_exists( title: __('Maximum failed logins'), name: 'password_max_login_failed', area: 'Security::Password', description: __('Number of failed logins after account will be deactivated.'), options: { form: [ { display: '', null: true, name: 'password_max_login_failed', tag: 'select', options: { 4 => ' 4', 5 => ' 5', 6 => ' 6', 7 => ' 7', 8 => ' 8', 9 => ' 9', 10 => '10', 11 => '11', 13 => '13', 14 => '14', 15 => '15', 16 => '16', 17 => '17', 18 => '18', 19 => '19', 20 => '20', }, }, ], }, state: 5, preferences: { authentication: true, permission: ['admin.security'], }, frontend: true ) Setting.create_if_not_exists( title: __('Ticket Hook'), name: 'ticket_hook', area: 'Ticket::Base', description: __('The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.'), options: { form: [ { display: '', null: false, name: 'ticket_hook', tag: 'input', }, ], }, preferences: { render: true, placeholder: true, authentication: true, permission: ['admin.ticket'], }, state: 'Ticket#', frontend: true ) Setting.create_if_not_exists( title: __('Ticket Hook Divider'), name: 'ticket_hook_divider', area: 'Ticket::Base::Shadow', description: __('The divider between TicketHook and ticket number. E. g. \': \'.'), options: { form: [ { display: '', null: true, name: 'ticket_hook_divider', tag: 'input', }, ], }, state: '', preferences: { permission: ['admin.ticket'], }, frontend: false ) Setting.create_if_not_exists( title: __('Ticket Hook Position'), name: 'ticket_hook_position', area: 'Ticket::Base', description: __("The format of the subject. * **Right** means **Some Subject [Ticket#12345]** * **Left** means **[Ticket#12345] Some Subject** * **None** means **Some Subject** (without ticket number). In the last case you should enable *postmaster_follow_up_search_in* to recognize follow-ups based on email headers and/or body."), options: { form: [ { display: '', null: true, name: 'ticket_hook_position', tag: 'select', translate: true, options: { 'left' => 'left', 'right' => 'right', 'none' => 'none', }, }, ], }, state: 'right', preferences: { controller: 'SettingsAreaTicketHookPosition', permission: ['admin.ticket'], }, frontend: false ) Setting.create_if_not_exists( title: __('Ticket Last Contact Behaviour'), name: 'ticket_last_contact_behaviour', area: 'Ticket::Base', description: __('Sets the last customer contact based on the last contact of a customer or on the last contact of a customer to whom an agent has not yet responded.'), options: { form: [ { display: '', null: true, name: 'ticket_last_contact_behaviour', tag: 'select', translate: true, options: { 'based_on_customer_reaction' => __('Last customer contact (without consideration an agent has replied to it)'), 'check_if_agent_already_replied' => __('Last customer contact (with consideration an agent has replied to it)'), }, }, ], }, state: 'check_if_agent_already_replied', preferences: { permission: ['admin.ticket'], }, frontend: false ) Setting.create_if_not_exists( title: __('Ticket Number Format'), name: 'ticket_number', area: 'Ticket::Number', description: __("Selects the ticket number generator module. * **Increment** increments the ticket number, the SystemID and the counter are used with SystemID.Counter format (e.g. 1010138, 1010139). * With **Date** the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 201206231010138, 201206231010139)."), options: { form: [ { display: '', null: true, name: 'ticket_number', tag: 'select', translate: true, options: { 'Ticket::Number::Increment' => __('Increment (SystemID.Counter)'), 'Ticket::Number::Date' => __('Date (Year.Month.Day.SystemID.Counter)'), }, }, ], }, state: 'Ticket::Number::Increment', preferences: { settings_included: %w[ticket_number_increment ticket_number_date], controller: 'SettingsAreaTicketNumber', permission: ['admin.ticket'], }, frontend: false ) Setting.create_if_not_exists( title: __('Ticket Number Increment'), name: 'ticket_number_increment', area: 'Ticket::Number', description: '-', options: { form: [ { display: __('Checksum'), null: true, name: 'checksum', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, { display: __('Min. size of number'), null: true, name: 'min_size', tag: 'select', options: { 1 => ' 1', 2 => ' 2', 3 => ' 3', 4 => ' 4', 5 => ' 5', 6 => ' 6', 7 => ' 7', 8 => ' 8', 9 => ' 9', 10 => '10', 11 => '11', 12 => '12', 13 => '13', 14 => '14', 15 => '15', 16 => '16', 17 => '17', 18 => '18', 19 => '19', 20 => '20', }, }, ], }, state: { checksum: false, min_size: 5, }, preferences: { permission: ['admin.ticket'], hidden: true, }, frontend: false ) Setting.create_if_not_exists( title: __('Ticket Number Increment Date'), name: 'ticket_number_date', area: 'Ticket::Number', description: '-', options: { form: [ { display: __('Checksum'), null: true, name: 'checksum', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: { checksum: false }, preferences: { permission: ['admin.ticket'], hidden: true, }, frontend: false ) Setting.create_if_not_exists( title: __('Auto Assigment'), name: 'ticket_auto_assignment', area: 'Web::Base', description: __('Enable ticket auto assignment.'), options: { form: [ { display: '', null: true, name: 'ticket_auto_assignment', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { authentication: true, permission: ['admin.ticket_auto_assignment'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: __('Time Accounting Selector'), name: 'ticket_auto_assignment_selector', area: 'Web::Base', description: __('Enable auto assignment for following matching tickets.'), options: { form: [ {}, ], }, preferences: { authentication: true, permission: ['admin.ticket_auto_assignment'], }, state: { condition: { 'ticket.state_id' => { operator: 'is', value: Ticket::State.by_category(:work_on).pluck(:id) } } }, frontend: true ) Setting.create_or_update( title: __('Time Accounting Selector'), name: 'ticket_auto_assignment_user_ids_ignore', area: 'Web::Base', description: __('Define an exception of "automatic assignment" for certain users (e.g. executives).'), options: { form: [ {}, ], }, preferences: { authentication: true, permission: ['admin.ticket_auto_assignment'], }, state: [], frontend: true ) Setting.create_if_not_exists( title: __('Ticket Number ignore system_id'), name: 'ticket_number_ignore_system_id', area: 'Ticket::Core', description: '-', options: { form: [ { display: __('Ignore system_id'), null: true, name: 'ticket_number_ignore_system_id', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { permission: ['admin.ticket'], hidden: true, }, frontend: false ) Setting.create_if_not_exists( title: __('Recursive Ticket Triggers'), name: 'ticket_trigger_recursive', area: 'Ticket::Core', description: __('Activate the recursive processing of ticket triggers.'), options: { form: [ { display: __('Recursive Ticket Triggers'), null: true, name: 'ticket_trigger_recursive', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { permission: ['admin.ticket'], hidden: true, }, frontend: false ) Setting.create_if_not_exists( title: __('Recursive Ticket Triggers Loop Max.'), name: 'ticket_trigger_recursive_max_loop', area: 'Ticket::Core', description: __('Maximum number of recursively executed triggers.'), options: { form: [ { display: __('Recursive Ticket Triggers'), null: true, name: 'ticket_trigger_recursive_max_loop', tag: 'select', options: { 1 => ' 1', 2 => ' 2', 3 => ' 3', 4 => ' 4', 5 => ' 5', 6 => ' 6', 7 => ' 7', 8 => ' 8', 9 => ' 9', 10 => '10', 11 => '11', 12 => '12', 13 => '13', 14 => '14', 15 => '15', 16 => '16', 17 => '17', 18 => '18', 19 => '19', 20 => '20', }, }, ], }, state: 10, preferences: { permission: ['admin.ticket'], hidden: true, }, frontend: false ) Setting.create_if_not_exists( title: __('Enable Ticket creation'), name: 'customer_ticket_create', area: 'CustomerWeb::Base', description: __('Defines if a customer can create tickets via the web interface.'), options: { form: [ { display: '', null: true, name: 'customer_ticket_create', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { authentication: true, permission: ['admin.channel_web'], }, frontend: true ) Setting.create_if_not_exists( title: __('Group selection for Ticket creation'), name: 'customer_ticket_create_group_ids', area: 'CustomerWeb::Base', description: __('Defines groups for which a customer can create tickets via web interface. "-" means all groups are available.'), options: { form: [ { display: '', null: true, name: 'group_ids', tag: 'select', multiple: true, nulloption: true, relation: 'Group', }, ], }, state: '', preferences: { authentication: true, permission: ['admin.channel_web'], }, frontend: true ) Setting.create_if_not_exists( title: __('Tab behaviour after ticket action'), name: 'ticket_secondary_action', area: 'CustomerWeb::Base', description: __('Defines the tab behaviour after a ticket action.'), options: { form: [ { display: '', null: true, name: 'ticket_secondary_action', tag: 'boolean', options: { 'closeTab' => __('Close tab'), 'closeTabOnTicketClose' => __('Close tab on ticket close'), 'closeNextInOverview' => __('Next in overview'), 'stayOnTab' => __('Stay on tab'), }, }, ], }, state: 'stayOnTab', preferences: { authentication: true, permission: ['admin.channel_web'], }, frontend: true ) Setting.create_if_not_exists( title: __('Enable Ticket creation'), name: 'form_ticket_create', area: 'Form::Base', description: __('Defines if tickets can be created via web form.'), options: { form: [ { display: '', null: true, name: 'form_ticket_create', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { permission: ['admin.channel_formular'], }, frontend: false, ) group = Group.where(active: true).first if !group group = Group.first end group_id = 1 if group group_id = group.id end Setting.create_if_not_exists( title: __('Group selection for Ticket creation'), name: 'form_ticket_create_group_id', area: 'Form::Base', description: __('Defines if group of created tickets via web form.'), options: { form: [ { display: '', null: true, name: 'form_ticket_create_group_id', tag: 'select', relation: 'Group', }, ], }, state: group_id, preferences: { permission: ['admin.channel_formular'], }, frontend: false, ) Setting.create_if_not_exists( title: __('Limit tickets by ip per hour'), name: 'form_ticket_create_by_ip_per_hour', area: 'Form::Base', description: __('Defines limit of tickets by ip per hour via web form.'), options: { form: [ { display: '', null: true, name: 'form_ticket_create_by_ip_per_hour', tag: 'input', }, ], }, state: 20, preferences: { permission: ['admin.channel_formular'], }, frontend: false, ) Setting.create_if_not_exists( title: __('Limit tickets by ip per day'), name: 'form_ticket_create_by_ip_per_day', area: 'Form::Base', description: __('Defines limit of tickets by ip per day via web form.'), options: { form: [ { display: '', null: true, name: 'form_ticket_create_by_ip_per_day', tag: 'input', }, ], }, state: 240, preferences: { permission: ['admin.channel_formular'], }, frontend: false, ) Setting.create_if_not_exists( title: __('Limit tickets per day'), name: 'form_ticket_create_per_day', area: 'Form::Base', description: __('Defines limit of tickets per day via web form.'), options: { form: [ { display: '', null: true, name: 'form_ticket_create_per_day', tag: 'input', }, ], }, state: 5000, preferences: { permission: ['admin.channel_formular'], }, frontend: false, ) Setting.create_if_not_exists( title: __('Ticket Subject Size'), name: 'ticket_subject_size', area: 'Email::Base', description: __('Max. length of the subject in an email reply.'), options: { form: [ { display: '', null: false, name: 'ticket_subject_size', tag: 'input', }, ], }, state: '110', preferences: { permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'], }, frontend: false ) Setting.create_if_not_exists( title: __('Ticket Subject Reply'), name: 'ticket_subject_re', area: 'Email::Base', description: __('The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.'), options: { form: [ { display: '', null: true, name: 'ticket_subject_re', tag: 'input', }, ], }, state: 'RE', preferences: { permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'], }, frontend: false ) Setting.create_if_not_exists( title: __('Ticket Subject Forward'), name: 'ticket_subject_fwd', area: 'Email::Base', description: __('The text at the beginning of the subject in an email forward, e. g. FWD.'), options: { form: [ { display: '', null: true, name: 'ticket_subject_fwd', tag: 'input', }, ], }, state: 'FWD', preferences: { permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'], }, frontend: false ) Setting.create_if_not_exists( title: __('Sender Format'), name: 'ticket_define_email_from', area: 'Email::Base', description: __('Defines how the From field of emails (sent from answers and email tickets) should look like.'), options: { form: [ { display: '', null: true, name: 'ticket_define_email_from', tag: 'select', options: { SystemAddressName: __('System Address Display Name'), AgentNameSystemAddressName: __('Agent Name + FromSeparator + System Address Display Name'), AgentName: __('Agent Name'), }, }, ], }, state: 'AgentNameSystemAddressName', preferences: { permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'], }, frontend: false ) Setting.create_if_not_exists( title: __('Sender Format Separator'), name: 'ticket_define_email_from_separator', area: 'Email::Base', description: __('Defines the separator between the agent\'s real name and the given group email address.'), options: { form: [ { display: '', null: false, name: 'ticket_define_email_from_separator', tag: 'input', }, ], }, state: 'via', preferences: { permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'], }, frontend: false ) Setting.create_if_not_exists( title: __('Maximum Email Size'), name: 'postmaster_max_size', area: 'Email::Base', description: __('Maximum size in MB of emails.'), options: { form: [ { display: '', null: true, name: 'postmaster_max_size', tag: 'select', options: { 1 => ' 1', 2 => ' 2', 3 => ' 3', 4 => ' 4', 5 => ' 5', 6 => ' 6', 7 => ' 7', 8 => ' 8', 9 => ' 9', 10 => ' 10', 15 => ' 15', 20 => ' 20', 25 => ' 25', 30 => ' 30', 35 => ' 35', 40 => ' 40', 45 => ' 45', 50 => ' 50', 60 => ' 60', 70 => ' 70', 80 => ' 80', 90 => ' 90', 100 => '100', 125 => '125', 150 => '150', }, }, ], }, state: 10, preferences: { online_service_disable: true, permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'], }, frontend: false ) Setting.create_if_not_exists( title: __('Additional follow-up detection'), name: 'postmaster_follow_up_search_in', area: 'Email::Base', description: __('By default the follow-up check is done via the subject of an email. With this setting you can add more fields for which the follow-up check will be executed.'), options: { form: [ { display: '', null: true, name: 'postmaster_follow_up_search_in', tag: 'checkbox', options: { 'references' => __('References - Search for follow-up also in In-Reply-To or References headers.'), 'body' => __('Body - Search for follow-up also in mail body.'), 'attachment' => __('Attachment - Search for follow-up also in attachments.'), }, }, ], }, state: [], preferences: { permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'], }, frontend: false ) Setting.create_if_not_exists( title: __('Sender based on Reply-To header'), name: 'postmaster_sender_based_on_reply_to', area: 'Email::Base', description: __('Set/overwrite sender/from of email based on reply-to header. Useful to set correct customer if email is received from a third party system on behalf of a customer.'), options: { form: [ { display: '', null: true, name: 'postmaster_sender_based_on_reply_to', tag: 'select', options: { '' => '-', 'as_sender_of_email' => __('Take reply-to header as sender/from of email.'), 'as_sender_of_email_use_from_realname' => __('Take reply-to header as sender/from of email and use realname of origin from.'), }, }, ], }, state: [], preferences: { permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'], }, frontend: false ) Setting.create_if_not_exists( title: __('Customer selection based on sender and receiver list'), name: 'postmaster_sender_is_agent_search_for_customer', area: 'Email::Base', description: __('If the sender is an agent, set the first user in the recipient list as a customer.'), options: { form: [ { display: '', null: true, name: 'postmaster_sender_is_agent_search_for_customer', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'], }, frontend: false ) Setting.create_if_not_exists( title: __('Send postmaster mail if mail too large'), name: 'postmaster_send_reject_if_mail_too_large', area: 'Email::Base', description: __('Send postmaster reject mail to sender of mail if mail is too large.'), options: { form: [ { display: '', null: true, name: 'postmaster_send_reject_if_mail_too_large', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { online_service_disable: true, permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'], }, frontend: false ) Setting.create_if_not_exists( title: __('Notification Sender'), name: 'notification_sender', area: 'Email::Base', description: __('Defines the sender of email notifications.'), options: { form: [ { display: '', null: false, name: 'notification_sender', tag: 'input', }, ], }, state: '#{config.product_name} ', # rubocop:disable Lint/InterpolationCheck preferences: { online_service_disable: true, permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'], }, frontend: false ) Setting.create_if_not_exists( title: __('Block Notifications'), name: 'send_no_auto_response_reg_exp', area: 'Email::Base', description: __('If this regex matches, no notification will be sent by the sender.'), options: { form: [ { display: '', null: false, name: 'send_no_auto_response_reg_exp', tag: 'input', }, ], }, state: '(mailer-daemon|postmaster|abuse|root|noreply|noreply.+?|no-reply|no-reply.+?)@.+?', preferences: { online_service_disable: true, permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'], }, frontend: false ) Setting.create_if_not_exists( title: __('Bcc address for all outgoing emails'), name: 'system_bcc', area: 'Email::Enhanced', description: __('To archive all outgoing emails from Zammad to external, you can store a bcc email address here.'), options: {}, state: '', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: __('API Token Access'), name: 'api_token_access', area: 'API::Base', description: __('Enable REST API using tokens (not username/email address and password). Each user needs to create its own access tokens in user profile.'), options: { form: [ { display: '', null: true, name: 'api_token_access', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { permission: ['admin.api'], }, frontend: true ) Setting.create_if_not_exists( title: __('API Password Access'), name: 'api_password_access', area: 'API::Base', description: __('Enable REST API access using the username/email address and password for the authentication user.'), options: { form: [ { display: '', null: true, name: 'api_password_access', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { permission: ['admin.api'], }, frontend: false ) Setting.create_if_not_exists( title: __('Monitoring Token'), name: 'monitoring_token', area: 'HealthCheck::Base', description: __('Token for monitoring.'), options: { form: [ { display: '', null: false, name: 'monitoring_token', tag: 'input', }, ], }, state: ENV['MONITORING_TOKEN'] || SecureRandom.urlsafe_base64(40), preferences: { permission: ['admin.monitoring'], }, frontend: false ) Setting.create_if_not_exists( title: __('Enable Chat'), name: 'chat', area: 'Chat::Base', description: __('Enable/disable online chat.'), options: { form: [ { display: '', null: true, name: 'chat', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { trigger: ['menu:render', 'chat:rerender'], permission: ['admin.channel_chat'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: __('Agent idle timeout'), name: 'chat_agent_idle_timeout', area: 'Chat::Extended', description: __('Idle timeout in seconds until agent is set offline automatically.'), options: { form: [ { display: '', null: false, name: 'chat_agent_idle_timeout', tag: 'input', }, ], }, state: '120', preferences: { permission: ['admin.channel_chat'], }, frontend: true ) Setting.create_if_not_exists( title: __('Defines searchable models.'), name: 'models_searchable', area: 'Models::Base', description: __('Defines the searchable models.'), options: {}, state: Models.searchable.map(&:to_s), preferences: { authentication: true, }, frontend: true, ) Setting.create_if_not_exists( title: __('Default Screen'), name: 'default_controller', area: 'Core', description: __('Defines the default screen.'), options: {}, state: '#dashboard', frontend: true ) Setting.create_if_not_exists( title: __('Elasticsearch Endpoint URL'), name: 'es_url', area: 'SearchIndex::Elasticsearch', description: __('Defines endpoint of Elasticsearch.'), state: '', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: __('Elasticsearch Endpoint User'), name: 'es_user', area: 'SearchIndex::Elasticsearch', description: __('Defines HTTP basic auth user of Elasticsearch.'), state: '', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: __('Elasticsearch Endpoint Password'), name: 'es_password', area: 'SearchIndex::Elasticsearch', description: __('Defines HTTP basic auth password of Elasticsearch.'), state: '', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: __('Elasticsearch Endpoint Index'), name: 'es_index', area: 'SearchIndex::Elasticsearch', description: __('Defines Elasticsearch index name.'), state: 'zammad', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: __('Elasticsearch Attachment Extensions'), name: 'es_attachment_ignore', area: 'SearchIndex::Elasticsearch', description: __('Defines attachment extensions which will be ignored by Elasticsearch.'), state: [ '.png', '.jpg', '.jpeg', '.mpeg', '.mpg', '.mov', '.bin', '.exe', '.box', '.mbox' ], preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: __('Elasticsearch Attachment Size'), name: 'es_attachment_max_size_in_mb', area: 'SearchIndex::Elasticsearch', description: __('Define max. attachment size for Elasticsearch.'), state: 10, preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: __('Elasticsearch Total Payload Size'), name: 'es_total_max_size_in_mb', area: 'SearchIndex::Elasticsearch', description: __('Define max. payload size for Elasticsearch.'), state: 300, preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: __('Elasticsearch Pipeline Name'), name: 'es_pipeline', area: 'SearchIndex::Elasticsearch', description: __('Define pipeline name for Elasticsearch.'), state: '', preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: __('Import Mode'), name: 'import_mode', area: 'Import::Base', description: __('Puts Zammad into import mode (disables some triggers).'), options: { form: [ { display: '', null: true, name: 'import_mode', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, frontend: true ) Setting.create_if_not_exists( title: __('Import Backend'), name: 'import_backend', area: 'Import::Base::Internal', description: __('Set backend which is being used for import.'), options: {}, state: '', frontend: true ) Setting.create_if_not_exists( title: __('Ignore Escalation/SLA Information'), name: 'import_ignore_sla', area: 'Import::Base', description: __('Ignore escalation/SLA information for import.'), options: { form: [ { display: '', null: true, name: 'import_ignore_sla', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, frontend: false ) Setting.create_if_not_exists( title: __('Import Endpoint'), name: 'import_otrs_endpoint', area: 'Import::OTRS', description: __('Defines OTRS endpoint to import users, tickets, states and articles.'), options: { form: [ { display: '', null: false, name: 'import_otrs_endpoint', tag: 'input', }, ], }, state: 'http://otrs_host/otrs', frontend: false ) Setting.create_if_not_exists( title: __('Import Key'), name: 'import_otrs_endpoint_key', area: 'Import::OTRS', description: __('Defines OTRS endpoint authentication key.'), options: { form: [ { display: '', null: false, name: 'import_otrs_endpoint_key', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: __('Import User for HTTP basic authentication'), name: 'import_otrs_user', area: 'Import::OTRS', description: __('Defines HTTP basic authentication user (only if OTRS is protected via HTTP basic auth).'), options: { form: [ { display: '', null: true, name: 'import_otrs_user', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: __('Import Password for http basic authentication'), name: 'import_otrs_password', area: 'Import::OTRS', description: __('Defines http basic authentication password (only if OTRS is protected via http basic auth).'), options: { form: [ { display: '', null: true, name: 'import_otrs_password', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: __('Import Endpoint'), name: 'import_zendesk_endpoint', area: 'Import::Zendesk', description: __('Defines Zendesk endpoint to import users, ticket, states and articles.'), options: { form: [ { display: '', null: false, name: 'import_zendesk_endpoint', tag: 'input', }, ], }, state: 'https://yours.zendesk.com/api/v2', frontend: false ) Setting.create_if_not_exists( title: __('Import Key for requesting the Zendesk API'), name: 'import_zendesk_endpoint_key', area: 'Import::Zendesk', description: __('Defines Zendesk endpoint authentication key.'), options: { form: [ { display: '', null: false, name: 'import_zendesk_endpoint_key', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: __('Import User for requesting the Zendesk API'), name: 'import_zendesk_endpoint_username', area: 'Import::Zendesk', description: __('Defines Zendesk endpoint authentication user.'), options: { form: [ { display: '', null: true, name: 'import_zendesk_endpoint_username', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: __('Import Endpoint'), name: 'import_freshdesk_endpoint', area: 'Import::Freshdesk', description: __('Defines Freshdesk endpoint to import users, ticket, states and articles.'), options: { form: [ { display: '', null: false, name: 'import_freshdesk_endpoint', tag: 'input', }, ], }, state: 'https://yours.freshdesk.com/api/v2', frontend: false ) Setting.create_if_not_exists( title: __('Import Key for requesting the Freshdesk API'), name: 'import_freshdesk_endpoint_key', area: 'Import::Freshdesk', description: __('Defines Freshdesk endpoint authentication key.'), options: { form: [ { display: '', null: false, name: 'import_freshdesk_endpoint_key', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: __('Import Endpoint'), name: 'import_kayako_endpoint', area: 'Import::Kayako', description: __('Defines Kayako endpoint to import users, ticket, states and articles.'), options: { form: [ { display: '', null: false, name: 'import_kayako_endpoint', tag: 'input', }, ], }, state: 'https://yours.kayako.com/api/v1', frontend: false ) Setting.create_if_not_exists( title: __('Import User for requesting the Kayako API'), name: 'import_kayako_endpoint_username', area: 'Import::Kayako', description: __('Defines Kayako endpoint authentication user.'), options: { form: [ { display: '', null: false, name: 'import_kayako_endpoint_username', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: __('Import Password for requesting the Kayako API'), name: 'import_kayako_endpoint_password', area: 'Import::Kayako', description: __('Defines Kayako endpoint authentication password.'), options: { form: [ { display: '', null: false, name: 'import_kayako_endpoint_password', tag: 'input', }, ], }, state: '', frontend: false ) Setting.create_if_not_exists( title: __('Import Backends'), name: 'import_backends', area: 'Import', description: __('A list of active import backends that get scheduled automatically.'), options: {}, state: ['Import::Ldap', 'Import::Exchange'], preferences: { permission: ['admin'], }, frontend: false ) Setting.create_if_not_exists( title: __('Sequencer log level'), name: 'sequencer_log_level', area: 'Core', description: __('Defines the log levels for various logging actions of the Sequencer.'), options: {}, state: { sequence: { start_finish: :debug, unit: :debug, result: :debug, }, state: { optional: :debug, set: :debug, get: :debug, attribute_initialization: { start_finish: :debug, attributes: :debug, }, parameter_initialization: { parameters: :debug, start_finish: :debug, unused: :debug, }, expectations_initialization: :debug, cleanup: { start_finish: :debug, remove: :debug, } } }, frontend: false, ) Setting.create_if_not_exists( title: __('Time Accounting'), name: 'time_accounting', area: 'Web::Base', description: __('Enable time accounting.'), options: { form: [ { display: '', null: true, name: 'time_accounting', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { authentication: true, permission: ['admin.time_accounting'], }, state: false, frontend: true ) Setting.create_if_not_exists( title: __('Time Accounting Selector'), name: 'time_accounting_selector', area: 'Web::Base', description: __('Enable time accounting for these tickets.'), options: { form: [ {}, ], }, preferences: { authentication: true, permission: ['admin.time_accounting'], }, state: {}, frontend: true ) Setting.create_if_not_exists( title: __('New Tags'), name: 'tag_new', area: 'Web::Base', description: __('Allow users to create new tags.'), options: { form: [ { display: '', null: true, name: 'tag_new', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { authentication: true, permission: ['admin.tag'], }, state: true, frontend: true ) Setting.create_if_not_exists( title: __('Default calendar tickets subscriptions'), name: 'defaults_calendar_subscriptions_tickets', area: 'Defaults::CalendarSubscriptions', description: __('Defines the default calendar tickets subscription settings.'), options: {}, state: { escalation: { own: true, not_assigned: false, }, new_open: { own: true, not_assigned: false, }, pending: { own: true, not_assigned: false, } }, preferences: { authentication: true, }, frontend: true ) Setting.create_if_not_exists( title: __('Defines translator identifier.'), name: 'translator_key', area: 'i18n::translator_key', description: __('Defines the translator identifier for contributions.'), options: {}, state: '', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '0005_postmaster_filter_trusted', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to remove X-Zammad headers from not trusted sources.'), options: {}, state: 'Channel::Filter::Trusted', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '0006_postmaster_filter_auto_response_check', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to identify auto responses to prevent auto replies from Zammad.'), options: {}, state: 'Channel::Filter::AutoResponseCheck', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '0007_postmaster_filter_follow_up_check', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to identify follow-ups (based on admin settings).'), options: {}, state: 'Channel::Filter::FollowUpCheck', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '0008_postmaster_filter_follow_up_merged', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to identify follow-up ticket for merged tickets.'), options: {}, state: 'Channel::Filter::FollowUpMerged', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '0009_postmaster_filter_follow_up_assignment', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to set the owner (based on group follow up assignment).'), options: {}, state: 'Channel::Filter::FollowUpAssignment', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '0011_postmaster_sender_based_on_reply_to', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to set the sender/from of emails based on reply-to header.'), options: {}, state: 'Channel::Filter::ReplyToBasedSender', frontend: false ) Setting.create_if_not_exists( title: __('Define postmaster filter.'), name: '0018_postmaster_import_archive', area: 'Postmaster::PreFilter', description: __('Define postmaster filter to import archive mailboxes.'), options: {}, state: 'Channel::Filter::ImportArchive', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '0012_postmaster_filter_sender_is_system_address', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to check if email has been created by Zammad itself and will set the article sender.'), options: {}, state: 'Channel::Filter::SenderIsSystemAddress', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '0014_postmaster_filter_own_notification_loop_detection', area: 'Postmaster::PreFilter', description: __('Define postmaster filter to check if email is a own created notification email, then ignore it to prevent email loops.'), options: {}, state: 'Channel::Filter::OwnNotificationLoopDetection', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '0015_postmaster_filter_identify_sender', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to identify sender user.'), options: {}, state: 'Channel::Filter::IdentifySender', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '0016_postmaster_filter_smime', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to handle secure mailing.'), options: {}, state: 'Channel::Filter::SecureMailing', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '0030_postmaster_filter_out_of_office_check', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to identify out-of-office emails for follow-up detection and keeping current ticket state.'), options: {}, state: 'Channel::Filter::OutOfOfficeCheck', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '0200_postmaster_filter_follow_up_possible_check', area: 'Postmaster::PreFilter', description: __('Define postmaster filter to check if follow-ups get created (based on admin settings).'), options: {}, state: 'Channel::Filter::FollowUpPossibleCheck', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '0900_postmaster_filter_bounce_follow_up_check', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to identify postmaster bounced - to handle it as follow-up of the original ticket.'), options: {}, state: 'Channel::Filter::BounceFollowUpCheck', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '0950_postmaster_filter_bounce_delivery_permanent_failed', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to identify postmaster bounced - disable sending notification on permanent deleivery failed.'), options: {}, state: 'Channel::Filter::BounceDeliveryPermanentFailed', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '0955_postmaster_filter_bounce_delivery_temporary_failed', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to identify postmaster bounced - reopen ticket on permanent temporary failed.'), options: {}, state: 'Channel::Filter::BounceDeliveryTemporaryFailed', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '1000_postmaster_filter_database_check', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter for filters managed via admin interface.'), options: {}, state: 'Channel::Filter::Database', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '5000_postmaster_filter_icinga', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to manage Icinga (http://www.icinga.org) emails.'), options: {}, state: 'Channel::Filter::Icinga', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '5100_postmaster_filter_nagios', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to manage Nagios (http://www.nagios.org) emails.'), options: {}, state: 'Channel::Filter::Nagios', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '5300_postmaster_filter_monit', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to manage Monit (https://mmonit.com/monit/) emails.'), options: {}, state: 'Channel::Filter::Monit', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '5400_postmaster_filter_service_now_check', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to identify service now mails for correct follow-ups.'), options: {}, state: 'Channel::Filter::ServiceNowCheck', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '5401_postmaster_filter_service_now_check', area: 'Postmaster::PostFilter', description: __('Defines postmaster filter to identify service now mails for correct follow-ups.'), options: {}, state: 'Channel::Filter::ServiceNowCheck', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '5400_postmaster_filter_jira_check', area: 'Postmaster::PreFilter', description: __('Defines postmaster filter to identify jira mails for correct follow-ups.'), options: {}, state: 'Channel::Filter::JiraCheck', frontend: false ) Setting.create_if_not_exists( title: __('Defines postmaster filter.'), name: '5401_postmaster_filter_jira_check', area: 'Postmaster::PostFilter', description: __('Defines postmaster filter to identify jira mails for correct follow-ups.'), options: {}, state: 'Channel::Filter::JiraCheck', frontend: false ) Setting.create_if_not_exists( title: __('Define postmaster filter.'), name: '5500_postmaster_internal_article_check', area: 'Postmaster::PreFilter', description: __('Defines the postmaster filter which set the article internal if a forwarded, replied or sent email also exists with the article internal received.'), options: {}, state: 'Channel::Filter::InternalArticleCheck', frontend: false ) Setting.create_if_not_exists( title: __('Icinga integration'), name: 'icinga_integration', area: 'Integration::Switch', description: __('Defines if Icinga (http://www.icinga.org) is enabled or not.'), options: { form: [ { display: '', null: true, name: 'icinga_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('Sender'), name: 'icinga_sender', area: 'Integration::Icinga', description: __('Defines the sender email address of Icinga emails.'), options: { form: [ { display: '', null: false, name: 'icinga_sender', tag: 'input', placeholder: 'icinga@monitoring.example.com', }, ], }, state: 'icinga@monitoring.example.com', preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: __('Auto close'), name: 'icinga_auto_close', area: 'Integration::Icinga', description: __('Defines if tickets should be closed if service is recovered.'), options: { form: [ { display: '', null: true, name: 'icinga_auto_close', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 3, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('Auto close state'), name: 'icinga_auto_close_state_id', area: 'Integration::Icinga', description: __('Defines the state of auto closed tickets.'), options: { form: [ { display: '', null: false, name: 'icinga_auto_close_state_id', tag: 'select', relation: 'TicketState', }, ], }, state: 4, preferences: { prio: 4, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('Nagios integration'), name: 'nagios_integration', area: 'Integration::Switch', description: __('Defines if Nagios (http://www.nagios.org) is enabled or not.'), options: { form: [ { display: '', null: true, name: 'nagios_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('Sender'), name: 'nagios_sender', area: 'Integration::Nagios', description: __('Defines the sender email address of Nagios emails.'), options: { form: [ { display: '', null: false, name: 'nagios_sender', tag: 'input', placeholder: 'nagios@monitoring.example.com', }, ], }, state: 'nagios@monitoring.example.com', preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: __('Auto close'), name: 'nagios_auto_close', area: 'Integration::Nagios', description: __('Defines if tickets should be closed if service is recovered.'), options: { form: [ { display: '', null: true, name: 'nagios_auto_close', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 3, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('Auto close state'), name: 'nagios_auto_close_state_id', area: 'Integration::Nagios', description: __('Defines the state of auto closed tickets.'), options: { form: [ { display: '', null: false, name: 'nagios_auto_close_state_id', tag: 'select', relation: 'TicketState', }, ], }, state: 4, preferences: { prio: 4, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('Checkmk integration'), name: 'check_mk_integration', area: 'Integration::Switch', description: __('Defines if Checkmk (https://checkmk.com/) is enabled or not.'), options: { form: [ { display: '', null: true, name: 'check_mk_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('Group'), name: 'check_mk_group_id', area: 'Integration::CheckMK', description: __('Defines the group of created tickets.'), options: { form: [ { display: '', null: false, name: 'check_mk_group_id', tag: 'select', relation: 'Group', }, ], }, state: 1, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('Auto close'), name: 'check_mk_auto_close', area: 'Integration::CheckMK', description: __('Defines if tickets should be closed if service is recovered.'), options: { form: [ { display: '', null: true, name: 'check_mk_auto_close', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: true, preferences: { prio: 3, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('Auto close state'), name: 'check_mk_auto_close_state_id', area: 'Integration::CheckMK', description: __('Defines the state of auto closed tickets.'), options: { form: [ { display: '', null: false, name: 'check_mk_auto_close_state_id', tag: 'select', relation: 'TicketState', }, ], }, state: 4, preferences: { prio: 4, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('Checkmk token'), name: 'check_mk_token', area: 'Core', description: __('Defines the Checkmk token for allowing updates.'), options: {}, state: ENV['CHECK_MK_TOKEN'] || SecureRandom.hex(16), preferences: { permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('Monit integration'), name: 'monit_integration', area: 'Integration::Switch', description: __('Defines if Monit (https://mmonit.com/monit/) is enabled or not.'), options: { form: [ { display: '', null: true, name: 'monit_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('Sender'), name: 'monit_sender', area: 'Integration::Monit', description: __('Defines the sender email address of the service emails.'), options: { form: [ { display: '', null: false, name: 'monit_sender', tag: 'input', placeholder: 'monit@monitoring.example.com', }, ], }, state: 'monit@monitoring.example.com', preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: __('Auto close'), name: 'monit_auto_close', area: 'Integration::Monit', description: __('Defines if tickets should be closed if service is recovered.'), options: { form: [ { display: '', null: true, name: 'monit_auto_close', tag: 'boolean', options: { true => 'yes', false => 'no', }, translate: true, }, ], }, state: true, preferences: { prio: 3, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('Auto close state'), name: 'monit_auto_close_state_id', area: 'Integration::Monit', description: __('Defines the state of auto closed tickets.'), options: { form: [ { display: '', null: false, name: 'monit_auto_close_state_id', tag: 'select', relation: 'TicketState', translate: true, }, ], }, state: 4, preferences: { prio: 4, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('LDAP integration'), name: 'ldap_integration', area: 'Integration::Switch', description: __('Defines if LDAP is enabled or not.'), options: { form: [ { display: '', null: true, name: 'ldap_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: __('Exchange config'), name: 'exchange_config', area: 'Integration::Exchange', description: __('Defines the Exchange config.'), options: {}, state: {}, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: __('Exchange integration'), name: 'exchange_integration', area: 'Integration::Switch', description: __('Defines if Exchange is enabled or not.'), options: { form: [ { display: '', null: true, name: 'exchange_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: __('LDAP config'), name: 'ldap_config', area: 'Integration::LDAP', description: __('Defines the LDAP config.'), options: {}, state: {}, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: __('i-doit integration'), name: 'idoit_integration', area: 'Integration::Switch', description: __('Defines if i-doit (http://www.i-doit) is enabled or not.'), options: { form: [ { display: '', null: true, name: 'idoit_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: __('i-doit config'), name: 'idoit_config', area: 'Integration::Idoit', description: __('Defines the i-doit config.'), options: {}, state: {}, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: __('GitLab integration'), name: 'gitlab_integration', area: 'Integration::Switch', description: __('Defines if the GitLab (http://www.gitlab.com) integration is enabled or not.'), options: { form: [ { display: '', null: true, name: 'gitlab_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: __('GitLab config'), name: 'gitlab_config', area: 'Integration::GitLab', description: __('Stores the GitLab configuration.'), options: {}, state: { endpoint: 'https://gitlab.com/api/graphql', }, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: __('GitHub integration'), name: 'github_integration', area: 'Integration::Switch', description: __('Defines if the GitHub (http://www.github.com) integration is enabled or not.'), options: { form: [ { display: '', null: true, name: 'github_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: __('GitHub config'), name: 'github_config', area: 'Integration::GitHub', description: __('Stores the GitHub configuration.'), options: {}, state: { endpoint: 'https://api.github.com/graphql', }, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: __('Defines sync transaction backend.'), name: '0100_trigger', area: 'Transaction::Backend::Sync', description: __('Defines the transaction backend to execute triggers.'), options: {}, state: 'Transaction::Trigger', frontend: false ) Setting.create_if_not_exists( title: __('Defines transaction backend.'), name: '0100_notification', area: 'Transaction::Backend::Async', description: __('Defines the transaction backend to send agent notifications.'), options: {}, state: 'Transaction::Notification', frontend: false ) Setting.create_if_not_exists( title: __('Defines transaction backend.'), name: '1000_signature_detection', area: 'Transaction::Backend::Async', description: __('Defines the transaction backend to detect customer signatures in emails.'), options: {}, state: 'Transaction::SignatureDetection', frontend: false ) Setting.create_if_not_exists( title: __('Defines transaction backend.'), name: '6000_slack_webhook', area: 'Transaction::Backend::Async', description: __('Defines the transaction backend which posts messages to Slack (http://www.slack.com).'), options: {}, state: 'Transaction::Slack', frontend: false ) Setting.create_if_not_exists( title: __('Slack integration'), name: 'slack_integration', area: 'Integration::Switch', description: __('Defines if Slack (http://www.slack.org) is enabled or not.'), options: { form: [ { display: '', null: true, name: 'slack_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('Slack config'), name: 'slack_config', area: 'Integration::Slack', description: __('Defines the slack config.'), options: {}, state: { items: [] }, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: __('sipgate.io integration'), name: 'sipgate_integration', area: 'Integration::Switch', description: __('Defines if sipgate.io (http://www.sipgate.io) is enabled or not.'), options: { form: [ { display: '', null: true, name: 'sipgate_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, trigger: ['menu:render', 'cti:reload'], authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: __('sipgate.io config'), name: 'sipgate_config', area: 'Integration::Sipgate', description: __('Defines the sipgate.io config.'), options: {}, state: { 'outbound' => { 'routing_table' => [], 'default_caller_id' => '' }, 'inbound' => { 'block_caller_ids' => [] } }, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: __('sipgate.io alternative fqdn'), name: 'sipgate_alternative_fqdn', area: 'Integration::Sipgate::Expert', description: __('Alternative FQDN for callbacks if you operate Zammad in internal network.'), options: { form: [ { display: '', null: false, name: 'sipgate_alternative_fqdn', tag: 'input', }, ], }, state: '', preferences: { permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('cti integration'), name: 'cti_integration', area: 'Integration::Switch', description: __('Defines if generic CTI is enabled or not.'), options: { form: [ { display: '', null: true, name: 'cti_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, trigger: ['menu:render', 'cti:reload'], authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: __('cti config'), name: 'cti_config', area: 'Integration::Cti', description: __('Defines the cti config.'), options: {}, state: { 'outbound' => { 'routing_table' => [], 'default_caller_id' => '' }, 'inbound' => { 'block_caller_ids' => [] } }, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: __('CTI Token'), name: 'cti_token', area: 'Integration::Cti', description: __('Token for cti.'), options: { form: [ { display: '', null: false, name: 'cti_token', tag: 'input', }, ], }, state: ENV['CTI_TOKEN'] || SecureRandom.urlsafe_base64(20), preferences: { permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('cti customer last activity'), name: 'cti_customer_last_activity', area: 'Integration::Cti', description: __('Defines the range in seconds of customer activity to trigger the user profile dialog on call.'), options: {}, state: 30.days, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: false, ) Setting.create_if_not_exists( title: __('Placetel integration'), name: 'placetel_integration', area: 'Integration::Switch', description: __('Defines if Placetel (http://www.placetel.de) is enabled or not.'), options: { form: [ { display: '', null: true, name: 'placetel_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, trigger: ['menu:render', 'cti:reload'], authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: __('Placetel config'), name: 'placetel_config', area: 'Integration::Placetel', description: __('Defines the Placetel config.'), options: {}, state: { 'outbound' => { 'routing_table' => [], 'default_caller_id' => '' }, 'inbound' => { 'block_caller_ids' => [] } }, preferences: { prio: 2, permission: ['admin.integration'], cache: ['placetelGetVoipUsers'], }, frontend: false, ) Setting.create_if_not_exists( title: __('PLACETEL Token'), name: 'placetel_token', area: 'Integration::Placetel', description: __('Token for Placetel.'), options: { form: [ { display: '', null: false, name: 'placetel_token', tag: 'input', }, ], }, state: ENV['PLACETEL_TOKEN'] || SecureRandom.urlsafe_base64(20), preferences: { permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('Clearbit integration'), name: 'clearbit_integration', area: 'Integration::Switch', description: __('Defines if Clearbit (http://www.clearbit.com) is enabled or not.'), options: { form: [ { display: '', null: true, name: 'clearbit_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, permission: ['admin.integration'], }, frontend: false ) Setting.create_if_not_exists( title: __('Clearbit config'), name: 'clearbit_config', area: 'Integration::Clearbit', description: __('Defines the Clearbit config.'), options: {}, state: {}, frontend: false, preferences: { prio: 2, permission: ['admin.integration'], }, ) Setting.create_if_not_exists( title: __('Defines transaction backend.'), name: '9000_clearbit_enrichment', area: 'Transaction::Backend::Async', description: __('Defines the transaction backend which will enrich customer and organization information from Clearbit (http://www.clearbit.com).'), options: {}, state: 'Transaction::ClearbitEnrichment', frontend: false ) Setting.create_if_not_exists( title: __('Defines transaction backend.'), name: '9100_cti_caller_id_detection', area: 'Transaction::Backend::Async', description: __('Defines the transaction backend which detects caller IDs in objects and store them for CTI lookups.'), options: {}, state: 'Transaction::CtiCallerIdDetection', frontend: false ) Setting.create_if_not_exists( title: __('Defines transaction backend.'), name: '9200_karma', area: 'Transaction::Backend::Async', description: __('Defines the transaction backend which creates the karma score.'), options: {}, state: 'Transaction::Karma', frontend: false ) Setting.create_if_not_exists( title: __('Defines karma levels.'), name: 'karma_levels', area: 'Core::Karma', description: __('Defines the karma levels.'), options: {}, state: [ { name: __('Beginner'), start: 0, end: 499, }, { name: __('Newbie'), start: 500, end: 1999, }, { name: __('Intermediate'), start: 2000, end: 4999, }, { name: __('Professional'), start: 5000, end: 6999, }, { name: __('Expert'), start: 7000, end: 8999, }, { name: __('Master'), start: 9000, end: 18_999, }, { name: __('Evangelist'), start: 19_000, end: 49_999, }, { name: __('Hero'), start: 50_000, end: nil, }, ], frontend: false ) Setting.create_if_not_exists( title: __('Set limit of agents'), name: 'system_agent_limit', area: 'Core::Online', description: __('Defines the limit of the agents.'), options: {}, state: false, preferences: { online_service_disable: true }, frontend: false ) Setting.create_if_not_exists( title: __('HTML Email CSS Font'), name: 'html_email_css_font', area: 'Core', description: __('Defines the CSS font information for HTML Emails.'), options: {}, state: "font-family:'Helvetica Neue', Helvetica, Arial, Geneva, sans-serif; font-size: 12px;", preferences: { permission: ['admin'], }, frontend: false ) # add the dashboard stats backend for 'Stats::TicketWaitingTime' Setting.create_if_not_exists( title: __('Stats Backend'), name: 'Stats::TicketWaitingTime', area: 'Dashboard::Stats', description: __('Defines a dashboard stats backend that get scheduled automatically.'), options: {}, state: 'Stats::TicketWaitingTime', preferences: { permission: ['ticket.agent'], prio: 1, }, frontend: false ) # add the dashboard stats backend for 'Stats::TicketEscalation' Setting.create_if_not_exists( title: __('Stats Backend'), name: 'Stats::TicketEscalation', area: 'Dashboard::Stats', description: __('Defines a dashboard stats backend that get scheduled automatically.'), options: {}, state: 'Stats::TicketEscalation', preferences: { permission: ['ticket.agent'], prio: 2, }, frontend: false ) # add the dashboard stats backend for 'Stats::TicketChannelDistribution' Setting.create_if_not_exists( title: __('Stats Backend'), name: 'Stats::TicketChannelDistribution', area: 'Dashboard::Stats', description: __('Defines a dashboard stats backend that get scheduled automatically.'), options: {}, state: 'Stats::TicketChannelDistribution', preferences: { permission: ['ticket.agent'], prio: 3, }, frontend: false ) # add the dashboard stats backend for 'Stats::TicketLoadMeasure' Setting.create_if_not_exists( title: __('Stats Backend'), name: 'Stats::TicketLoadMeasure', area: 'Dashboard::Stats', description: __('Defines a dashboard stats backend that get scheduled automatically.'), options: {}, state: 'Stats::TicketLoadMeasure', preferences: { permission: ['ticket.agent'], prio: 4, }, frontend: false ) # add the dashboard stats backend for 'Stats::TicketInProcess' Setting.create_if_not_exists( title: __('Stats Backend'), name: 'Stats::TicketInProcess', area: 'Dashboard::Stats', description: __('Defines a dashboard stats backend that get scheduled automatically.'), options: {}, state: 'Stats::TicketInProcess', preferences: { permission: ['ticket.agent'], prio: 5, }, frontend: false ) # add the dashboard stats backend for 'Stats::TicketReopen' Setting.create_if_not_exists( title: __('Stats Backend'), name: 'Stats::TicketReopen', area: 'Dashboard::Stats', description: __('Defines a dashboard stats backend that get scheduled automatically.'), options: {}, state: 'Stats::TicketReopen', preferences: { permission: ['ticket.agent'], prio: 6, }, frontend: false ) Setting.create_if_not_exists( title: __('Kb multi-lingual support'), name: 'kb_multi_lingual_support', area: 'Kb::Core', description: __('Support of multi-lingual Knowledge Base.'), options: {}, state: true, preferences: { online_service_disable: true }, frontend: true ) Setting.create_if_not_exists( title: __('Kb active'), name: 'kb_active', area: 'Kb::Core', description: __('Defines if KB navbar button is enabled'), state: true, preferences: { prio: 1, trigger: ['menu:render'], authentication: true, permission: ['admin.knowledge_base'], }, frontend: true ) Setting.create_if_not_exists( title: __('Kb active publicly'), name: 'kb_active_publicly', area: 'Kb::Core', description: __('Defines if KB navbar button is enabled for users without KB permission'), state: false, preferences: { prio: 1, trigger: ['menu:render'], authentication: true, permission: [], }, frontend: true ) Setting.create_if_not_exists( title: __('Define timeframe where a own created note can get deleted.'), name: 'ui_ticket_zoom_article_delete_timeframe', area: 'UI::TicketZoomArticle', description: __("Set timeframe in seconds. If it's set to 0 you can delete notes without time limits"), options: {}, state: 600, preferences: { permission: ['admin.ui'] }, frontend: true ) Setting.create_if_not_exists( title: __('S/MIME integration'), name: 'smime_integration', area: 'Integration::Switch', description: __('Defines if S/MIME encryption is enabled or not.'), options: { form: [ { display: '', null: true, name: 'smime_integration', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, state: false, preferences: { prio: 1, authentication: true, permission: ['admin.integration'], }, frontend: true ) Setting.create_if_not_exists( title: __('S/MIME config'), name: 'smime_config', area: 'Integration::SMIME', description: __('Defines the S/MIME config.'), options: {}, state: {}, preferences: { prio: 2, permission: ['admin.integration'], }, frontend: true, ) Setting.create_if_not_exists( title: __('Authentication via %s'), name: 'auth_sso', area: 'Security::ThirdPartyAuthentication', description: __('Enables button for user authentication via %s. The button will redirect to /auth/sso on user interaction.'), options: { form: [ { display: '', null: true, name: 'auth_sso', tag: 'boolean', options: { true => 'yes', false => 'no', }, }, ], }, preferences: { controller: 'SettingsAreaSwitch', sub: {}, title_i18n: ['SSO'], description_i18n: ['SSO', __('Button for Single Sign On.')], permission: ['admin.security'], }, state: false, frontend: true )