712 lines
20 KiB
Ruby
712 lines
20 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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class TicketsController < ApplicationController
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include CreatesTicketArticles
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include ClonesTicketArticleAttachments
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include ChecksUserAttributesByCurrentUserPermission
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include TicketStats
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include CanPaginate
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prepend_before_action -> { authorize! }, only: %i[create selector import_example import_start ticket_customer ticket_history ticket_related ticket_recent ticket_merge ticket_split]
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prepend_before_action :authentication_check
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# GET /api/v1/tickets
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def index
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paginate_with(max: 100)
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tickets = TicketPolicy::ReadScope.new(current_user).resolve
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.order(id: :asc)
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.offset(pagination.offset)
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.limit(pagination.limit)
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if response_expand?
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list = []
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tickets.each do |ticket|
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list.push ticket.attributes_with_association_names
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end
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render json: list, status: :ok
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return
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end
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if response_full?
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assets = {}
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item_ids = []
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tickets.each do |item|
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item_ids.push item.id
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assets = item.assets(assets)
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end
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render json: {
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record_ids: item_ids,
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assets: assets,
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}, status: :ok
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return
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end
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render json: tickets
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end
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# GET /api/v1/tickets/1
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def show
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ticket = Ticket.find(params[:id])
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authorize!(ticket)
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if response_expand?
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result = ticket.attributes_with_association_names
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render json: result, status: :ok
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return
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end
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if response_full?
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full = Ticket.full(params[:id])
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render json: full
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return
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end
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if response_all?
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render json: ticket_all(ticket)
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return
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end
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render json: ticket
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end
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# POST /api/v1/tickets
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def create
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customer = {}
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if params[:customer].instance_of?(ActionController::Parameters)
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customer = params[:customer]
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params.delete(:customer)
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end
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clean_params = Ticket.association_name_to_id_convert(params)
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# overwrite params
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if !current_user.permissions?('ticket.agent')
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%i[owner owner_id customer customer_id organization organization_id preferences].each do |key|
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clean_params.delete(key)
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end
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clean_params[:customer_id] = current_user.id
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end
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# The parameter :customer_id is 'abused' in cases where it is not an integer, but a string like
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# 'guess:customers.email@domain.com' which implies that the customer should be looked up.
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if clean_params[:customer_id].is_a?(String) && clean_params[:customer_id] =~ %r{^guess:(.+?)$}
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email_address = $1
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email_address_validation = EmailAddressValidation.new(email_address)
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if !email_address_validation.valid_format?
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render json: { error: "Invalid email '#{email_address}' of customer" }, status: :unprocessable_entity
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return
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end
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local_customer = User.find_by(email: email_address.downcase)
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if !local_customer
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role_ids = Role.signup_role_ids
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local_customer = User.create(
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firstname: '',
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lastname: '',
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email: email_address,
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password: '',
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active: true,
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role_ids: role_ids,
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)
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end
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clean_params[:customer_id] = local_customer.id
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end
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# try to create customer if needed
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if clean_params[:customer_id].blank? && customer.present?
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check_attributes_by_current_user_permission(customer)
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clean_customer = User.association_name_to_id_convert(customer)
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local_customer = nil
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if !local_customer && clean_customer[:id].present?
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local_customer = User.find_by(id: clean_customer[:id])
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end
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if !local_customer && clean_customer[:email].present?
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local_customer = User.find_by(email: clean_customer[:email].downcase)
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end
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if !local_customer && clean_customer[:login].present?
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local_customer = User.find_by(login: clean_customer[:login].downcase)
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end
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if !local_customer
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role_ids = Role.signup_role_ids
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local_customer = User.new(clean_customer)
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local_customer.role_ids = role_ids
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local_customer.save!
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end
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clean_params[:customer_id] = local_customer.id
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end
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clean_params = Ticket.param_cleanup(clean_params, true)
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clean_params[:screen] = 'create_middle'
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ticket = Ticket.new(clean_params)
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authorize!(ticket, :create?)
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# check if article is given
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if !params[:article]
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render json: { error: 'article hash is missing' }, status: :unprocessable_entity
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return
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end
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# create ticket
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ticket.save!
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ticket.with_lock do
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# create tags if given
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if params[:tags].present?
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tags = params[:tags].split(',')
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tags.each do |tag|
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ticket.tag_add(tag)
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end
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end
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# create mentions if given
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if params[:mentions].present?
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authorize!(Mention.new, :create?)
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Array(params[:mentions]).each do |user_id|
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Mention.where(mentionable: ticket, user_id: user_id).first_or_create(mentionable: ticket, user_id: user_id)
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end
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end
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# create article if given
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if params[:article]
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article_create(ticket, params[:article])
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end
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end
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# create links (e. g. in case of ticket split)
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# links: {
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# Ticket: {
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# parent: [ticket_id1, ticket_id2, ...]
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# normal: [ticket_id1, ticket_id2, ...]
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# child: [ticket_id1, ticket_id2, ...]
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# },
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# }
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if params[:links].present?
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link = params[:links].permit!.to_h
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raise Exceptions::UnprocessableEntity, 'Invalid link structure' if !link.is_a? Hash
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link.each do |target_object, link_types_with_object_ids|
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raise Exceptions::UnprocessableEntity, 'Invalid link structure (Object)' if !link_types_with_object_ids.is_a? Hash
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link_types_with_object_ids.each do |link_type, object_ids|
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raise Exceptions::UnprocessableEntity, 'Invalid link structure (Object->LinkType)' if !object_ids.is_a? Array
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object_ids.each do |local_object_id|
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link = Link.add(
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link_type: link_type,
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link_object_target: target_object,
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link_object_target_value: local_object_id,
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link_object_source: 'Ticket',
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link_object_source_value: ticket.id,
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)
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end
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end
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end
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end
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if response_expand?
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result = ticket.reload.attributes_with_association_names
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render json: result, status: :created
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return
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end
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if response_full?
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full = Ticket.full(ticket.id)
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render json: full, status: :created
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return
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end
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if response_all?
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render json: ticket_all(ticket.reload), status: :created
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return
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end
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render json: ticket.reload.attributes_with_association_ids, status: :created
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end
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# PUT /api/v1/tickets/1
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def update
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ticket = Ticket.find(params[:id])
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authorize!(ticket, :follow_up?)
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authorize!(ticket)
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clean_params = Ticket.association_name_to_id_convert(params)
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clean_params = Ticket.param_cleanup(clean_params, true)
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# only apply preferences changes (keep not updated keys/values)
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clean_params = ticket.param_preferences_merge(clean_params)
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clean_params[:screen] = 'edit'
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# disable changes on ticket number
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clean_params.delete('number')
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# overwrite params
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if !current_user.permissions?('ticket.agent')
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%i[owner owner_id customer customer_id organization organization_id preferences].each do |key|
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clean_params.delete(key)
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end
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end
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ticket.with_lock do
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ticket.update!(clean_params)
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if params[:article].present?
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article_create(ticket, params[:article])
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end
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end
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if response_expand?
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result = ticket.reload.attributes_with_association_names
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render json: result, status: :ok
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return
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end
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if response_full?
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full = Ticket.full(params[:id])
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render json: full, status: :ok
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return
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end
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if response_all?
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render json: ticket_all(ticket.reload), status: :ok
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return
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end
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render json: ticket.reload.attributes_with_association_ids, status: :ok
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end
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# DELETE /api/v1/tickets/1
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def destroy
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ticket = Ticket.find(params[:id])
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authorize!(ticket)
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ticket.destroy!
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head :ok
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end
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# GET /api/v1/ticket_customer
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# GET /api/v1/tickets_customer
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def ticket_customer
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# return result
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result = Ticket::ScreenOptions.list_by_customer(
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current_user: current_user,
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customer_id: params[:customer_id],
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limit: 15,
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)
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render json: result
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end
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# GET /api/v1/ticket_history/1
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def ticket_history
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# get ticket data
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ticket = Ticket.find(params[:id])
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authorize!(ticket, :show?)
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# get history of ticket
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render json: ticket.history_get(true)
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end
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# GET /api/v1/ticket_related/1
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def ticket_related
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ticket = Ticket.find(params[:ticket_id])
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assets = ticket.assets({})
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tickets = TicketPolicy::ReadScope.new(current_user).resolve
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.where(
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customer_id: ticket.customer_id,
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state_id: Ticket::State.by_category(:open).select(:id),
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)
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.where.not(id: ticket.id)
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.order(created_at: :desc)
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.limit(6)
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# if we do not have open related tickets, search for any tickets
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tickets ||= TicketPolicy::ReadScope.new(current_user).resolve
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.where(customer_id: ticket.customer_id)
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.where.not(state_id: Ticket::State.by_category(:merged).pluck(:id))
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.where.not(id: ticket.id)
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.order(created_at: :desc)
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.limit(6)
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# get related assets
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ticket_ids_by_customer = []
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tickets.each do |ticket_list|
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ticket_ids_by_customer.push ticket_list.id
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assets = ticket_list.assets(assets)
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end
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ticket_ids_recent_viewed = []
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recent_views = RecentView.list(current_user, 8, 'Ticket')
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recent_views.each do |recent_view|
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next if recent_view.object.name != 'Ticket'
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next if recent_view.o_id == ticket.id
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ticket_ids_recent_viewed.push recent_view.o_id
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recent_view_ticket = Ticket.find(recent_view.o_id)
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assets = recent_view_ticket.assets(assets)
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end
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# return result
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render json: {
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assets: assets,
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ticket_ids_by_customer: ticket_ids_by_customer,
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ticket_ids_recent_viewed: ticket_ids_recent_viewed,
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}
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end
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# GET /api/v1/ticket_recent
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def ticket_recent
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ticket_ids = RecentView.list(current_user, 10, Ticket.name).map(&:o_id)
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tickets = ticket_ids.map { |elem| Ticket.lookup(id: elem) }
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assets = ApplicationModel::CanAssets.reduce(tickets)
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render json: {
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assets: assets,
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ticket_ids_recent_viewed: ticket_ids
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}
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end
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# PUT /api/v1/ticket_merge/1/1
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def ticket_merge
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# check target ticket
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target_ticket = Ticket.find_by(number: params[:target_ticket_number])
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if !target_ticket
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render json: {
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result: 'failed',
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message: 'No such target ticket number!',
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}
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return
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end
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authorize!(target_ticket, :update?)
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# check source ticket
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source_ticket = Ticket.find_by(id: params[:source_ticket_id])
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if !source_ticket
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render json: {
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result: 'failed',
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message: 'No such source ticket!',
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}
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return
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end
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authorize!(source_ticket, :update?)
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# merge ticket
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source_ticket.merge_to(
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ticket_id: target_ticket.id,
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created_by_id: current_user.id,
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)
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# return result
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render json: {
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result: 'success',
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target_ticket: target_ticket.attributes,
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source_ticket: source_ticket.attributes,
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}
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end
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# GET /api/v1/ticket_split
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def ticket_split
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ticket = Ticket.find(params[:ticket_id])
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authorize!(ticket, :show?)
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assets = ticket.assets({})
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article = Ticket::Article.find(params[:article_id])
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authorize!(article.ticket, :show?)
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assets = article.assets(assets)
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render json: {
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assets: assets,
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attachments: article_attachments_clone(article),
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}
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end
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# GET /api/v1/ticket_create
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def ticket_create
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# get attributes to update
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attributes_to_change = Ticket::ScreenOptions.attributes_to_change(
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view: 'ticket_create',
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screen: 'create_middle',
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current_user: current_user,
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)
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render json: attributes_to_change
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end
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# GET /api/v1/tickets/search
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def search
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# permit nested conditions
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if params[:condition]
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params.require(:condition).permit!
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end
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paginate_with(max: 200, default: 50)
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query = params[:query]
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if query.respond_to?(:permit!)
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query = query.permit!.to_h
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end
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# build result list
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tickets = Ticket.search(
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query: query,
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condition: params[:condition].to_h,
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limit: pagination.limit,
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offset: pagination.offset,
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order_by: params[:order_by],
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sort_by: params[:sort_by],
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current_user: current_user,
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)
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if response_expand?
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list = []
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tickets.each do |ticket|
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list.push ticket.attributes_with_association_names
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end
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render json: list, status: :ok
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return
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end
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assets = {}
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ticket_result = []
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tickets.each do |ticket|
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ticket_result.push ticket.id
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assets = ticket.assets(assets)
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end
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# return result
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render json: {
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tickets: ticket_result,
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tickets_count: tickets.count,
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assets: assets,
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}
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end
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# GET /api/v1/tickets/selector
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def selector
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ticket_count, tickets = Ticket.selectors(params[:condition], limit: 6, execution_time: true)
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assets = {}
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ticket_ids = []
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tickets&.each do |ticket|
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ticket_ids.push ticket.id
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assets = ticket.assets(assets)
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end
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# return result
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render json: {
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ticket_ids: ticket_ids,
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ticket_count: ticket_count || 0,
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assets: assets,
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}
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end
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# GET /api/v1/ticket_stats
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def stats
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if !params[:user_id] && !params[:organization_id]
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raise 'Need user_id or organization_id as param'
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end
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# lookup open user tickets
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limit = 100
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assets = {}
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user_tickets = {}
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if params[:user_id]
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user = User.lookup(id: params[:user_id])
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if !user
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raise "No such user with id #{params[:user_id]}"
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end
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conditions = {
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closed_ids: {
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'ticket.state_id' => {
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operator: 'is',
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value: Ticket::State.by_category(:closed).pluck(:id),
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},
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'ticket.customer_id' => {
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operator: 'is',
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value: user.id,
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},
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},
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open_ids: {
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'ticket.state_id' => {
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operator: 'is',
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value: Ticket::State.by_category(:open).pluck(:id),
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},
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'ticket.customer_id' => {
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operator: 'is',
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value: user.id,
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},
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},
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}
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conditions.each do |key, local_condition|
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user_tickets[key] = ticket_ids_and_assets(local_condition, current_user, limit, assets)
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end
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# generate stats by user
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condition = {
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'tickets.customer_id' => user.id,
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}
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user_tickets[:volume_by_year] = ticket_stats_last_year(condition)
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end
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# lookup open org tickets
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org_tickets = {}
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if params[:organization_id].present?
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organization = Organization.lookup(id: params[:organization_id])
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if !organization
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raise "No such organization with id #{params[:organization_id]}"
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end
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conditions = {
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closed_ids: {
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'ticket.state_id' => {
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operator: 'is',
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value: Ticket::State.by_category(:closed).pluck(:id),
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},
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'ticket.organization_id' => {
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operator: 'is',
|
|
value: organization.id,
|
|
},
|
|
},
|
|
open_ids: {
|
|
'ticket.state_id' => {
|
|
operator: 'is',
|
|
value: Ticket::State.by_category(:open).pluck(:id),
|
|
},
|
|
'ticket.organization_id' => {
|
|
operator: 'is',
|
|
value: organization.id,
|
|
},
|
|
},
|
|
}
|
|
conditions.each do |key, local_condition|
|
|
org_tickets[key] = ticket_ids_and_assets(local_condition, current_user, limit, assets)
|
|
end
|
|
|
|
# generate stats by org
|
|
condition = {
|
|
'tickets.organization_id' => organization.id,
|
|
}
|
|
org_tickets[:volume_by_year] = ticket_stats_last_year(condition)
|
|
end
|
|
|
|
# return result
|
|
render json: {
|
|
user: user_tickets,
|
|
organization: org_tickets,
|
|
assets: assets,
|
|
}
|
|
end
|
|
|
|
# @path [GET] /tickets/import_example
|
|
#
|
|
# @summary Download of example CSV file.
|
|
# @notes The requester have 'admin' permissions to be able to download it.
|
|
# @example curl -u 'me@example.com:test' http://localhost:3000/api/v1/tickets/import_example
|
|
#
|
|
# @response_message 200 File download.
|
|
# @response_message 403 Forbidden / Invalid session.
|
|
def import_example
|
|
csv_string = Ticket.csv_example(
|
|
col_sep: ',',
|
|
)
|
|
send_data(
|
|
csv_string,
|
|
filename: 'example.csv',
|
|
type: 'text/csv',
|
|
disposition: 'attachment'
|
|
)
|
|
|
|
end
|
|
|
|
# @path [POST] /tickets/import
|
|
#
|
|
# @summary Starts import.
|
|
# @notes The requester have 'admin' permissions to be create a new import.
|
|
# @example curl -u 'me@example.com:test' -F 'file=@/path/to/file/tickets.csv' 'https://your.zammad/api/v1/tickets/import?try=true'
|
|
# @example curl -u 'me@example.com:test' -F 'file=@/path/to/file/tickets.csv' 'https://your.zammad/api/v1/tickets/import'
|
|
#
|
|
# @response_message 201 Import started.
|
|
# @response_message 403 Forbidden / Invalid session.
|
|
def import_start
|
|
if Setting.get('import_mode') != true
|
|
raise 'Only can import tickets if system is in import mode.'
|
|
end
|
|
|
|
string = params[:data]
|
|
if string.blank? && params[:file].present?
|
|
string = params[:file].read.force_encoding('utf-8')
|
|
end
|
|
raise Exceptions::UnprocessableEntity, 'No source data submitted!' if string.blank?
|
|
|
|
result = Ticket.csv_import(
|
|
string: string,
|
|
parse_params: {
|
|
col_sep: params[:col_sep] || ',',
|
|
},
|
|
try: params[:try],
|
|
)
|
|
render json: result, status: :ok
|
|
end
|
|
|
|
private
|
|
|
|
def ticket_all(ticket)
|
|
|
|
# get attributes to update
|
|
attributes_to_change = Ticket::ScreenOptions.attributes_to_change(
|
|
current_user: current_user,
|
|
ticket: ticket,
|
|
screen: 'edit',
|
|
)
|
|
|
|
# get related users
|
|
assets = attributes_to_change[:assets]
|
|
assets = ticket.assets(assets)
|
|
|
|
# get related users
|
|
article_ids = []
|
|
ticket.articles.each do |article|
|
|
next if !authorized?(article, :show?)
|
|
|
|
article_ids.push article.id
|
|
assets = article.assets(assets)
|
|
end
|
|
|
|
# get links
|
|
links = Link.list(
|
|
link_object: 'Ticket',
|
|
link_object_value: ticket.id,
|
|
user: current_user,
|
|
)
|
|
|
|
assets = Link.reduce_assets(assets, links)
|
|
|
|
# get tags
|
|
tags = ticket.tag_list
|
|
|
|
# get mentions
|
|
mentions = Mention.where(mentionable: ticket).order(created_at: :desc)
|
|
mentions.each do |mention|
|
|
assets = mention.assets(assets)
|
|
end
|
|
|
|
# return result
|
|
{
|
|
ticket_id: ticket.id,
|
|
ticket_article_ids: article_ids,
|
|
assets: assets,
|
|
links: links,
|
|
tags: tags,
|
|
mentions: mentions.pluck(:id),
|
|
form_meta: attributes_to_change[:form_meta],
|
|
}
|
|
end
|
|
|
|
end
|