267 lines
7.9 KiB
Ruby
267 lines
7.9 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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class TimeAccountingsController < ApplicationController
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prepend_before_action { authentication_check && authorize! }
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def by_ticket
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year = params[:year] || Time.zone.now.year
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month = params[:month] || Time.zone.now.month
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start_periode = Time.zone.parse("#{year}-#{month}-01")
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end_periode = start_periode.end_of_month
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time_unit = {}
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Ticket::TimeAccounting.where('created_at >= ? AND created_at <= ?', start_periode, end_periode).pluck(:ticket_id, :time_unit, :created_by_id).each do |record|
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if !time_unit[record[0]]
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time_unit[record[0]] = {
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time_unit: 0,
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agent_id: record[2],
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}
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end
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time_unit[record[0]][:time_unit] += record[1]
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end
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if !params[:download]
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customers = {}
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organizations = {}
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agents = {}
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results = []
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time_unit.each do |ticket_id, local_time_unit|
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ticket = Ticket.lookup(id: ticket_id)
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next if !ticket
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if !customers[ticket.customer_id]
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customers[ticket.customer_id] = '-'
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if ticket.customer_id
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customer_user = User.lookup(id: ticket.customer_id)
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if customer_user
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customers[ticket.customer_id] = customer_user.fullname
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end
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end
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end
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if !organizations[ticket.organization_id]
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organizations[ticket.organization_id] = '-'
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if ticket.organization_id
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organization = Organization.lookup(id: ticket.organization_id)
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if organization
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organizations[ticket.organization_id] = organization.name
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end
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end
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end
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if !agents[local_time_unit[:agent_id]]
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agent_user = User.lookup(id: local_time_unit[:agent_id])
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if agent_user
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agents[local_time_unit[:agent_id]] = agent_user.fullname
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end
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end
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result = {
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ticket: ticket.attributes,
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time_unit: local_time_unit[:time_unit],
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customer: customers[ticket.customer_id],
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organization: organizations[ticket.organization_id],
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agent: agents[local_time_unit[:agent_id]],
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}
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results.push result
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end
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render json: results
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return
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end
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ticket_ids = []
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additional_attributes = []
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additional_attributes_header = [{ display: 'Time Units', name: 'time_unit_for_range', width: 10, data_type: 'float' }]
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time_unit.each do |ticket_id, local_time_unit|
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ticket_ids.push ticket_id
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additional_attribute = {
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time_unit_for_range: local_time_unit[:time_unit],
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}
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additional_attributes.push additional_attribute
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end
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excel = ExcelSheet::Ticket.new(
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title: "Tickets: #{year}-#{month}",
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ticket_ids: ticket_ids,
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additional_attributes: additional_attributes,
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additional_attributes_header: additional_attributes_header,
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timezone: params[:timezone],
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locale: current_user.locale,
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)
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send_data(
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excel.content,
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filename: "by_ticket-#{year}-#{month}.xls",
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type: 'application/vnd.ms-excel',
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disposition: 'attachment'
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)
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end
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def by_customer
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year = params[:year] || Time.zone.now.year
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month = params[:month] || Time.zone.now.month
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start_periode = Time.zone.parse("#{year}-#{month}-01")
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end_periode = start_periode.end_of_month
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time_unit = {}
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Ticket::TimeAccounting.where('created_at >= ? AND created_at <= ?', start_periode, end_periode).pluck(:ticket_id, :time_unit, :created_by_id).each do |record|
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if !time_unit[record[0]]
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time_unit[record[0]] = {
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time_unit: 0,
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agent_id: record[2],
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}
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end
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time_unit[record[0]][:time_unit] += record[1]
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end
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customers = {}
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time_unit.each do |ticket_id, local_time_unit|
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ticket = Ticket.lookup(id: ticket_id)
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next if !ticket
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if !customers[ticket.customer_id]
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organization = nil
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if ticket.organization_id
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organization = Organization.lookup(id: ticket.organization_id).attributes
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end
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customers[ticket.customer_id] = {
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customer: User.lookup(id: ticket.customer_id).attributes,
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organization: organization,
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time_unit: local_time_unit[:time_unit],
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}
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next
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end
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customers[ticket.customer_id][:time_unit] += local_time_unit[:time_unit]
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end
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results = []
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customers.each_value do |content|
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results.push content
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end
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if params[:download]
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header = [
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{
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name: 'Customer',
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width: 30,
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},
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{
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name: 'Organization',
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width: 30,
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},
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{
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name: 'Time Units',
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width: 10,
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data_type: 'float'
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}
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]
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records = []
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results.each do |row|
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customer_name = User.find(row[:customer]['id']).fullname
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organization_name = ''
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if row[:organization].present?
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organization_name = row[:organization]['name']
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end
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result_row = [customer_name, organization_name, row[:time_unit]]
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records.push result_row
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end
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excel = ExcelSheet.new(
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title: "By Customer #{year}-#{month}",
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header: header,
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records: records,
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timezone: params[:timezone],
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locale: current_user.locale,
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)
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send_data(
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excel.content,
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filename: "by_customer-#{year}-#{month}.xls",
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type: 'application/vnd.ms-excel',
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disposition: 'attachment'
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)
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return
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end
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render json: results
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end
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def by_organization
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year = params[:year] || Time.zone.now.year
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month = params[:month] || Time.zone.now.month
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start_periode = Time.zone.parse("#{year}-#{month}-01")
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end_periode = start_periode.end_of_month
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time_unit = {}
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Ticket::TimeAccounting.where('created_at >= ? AND created_at <= ?', start_periode, end_periode).pluck(:ticket_id, :time_unit, :created_by_id).each do |record|
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if !time_unit[record[0]]
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time_unit[record[0]] = {
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time_unit: 0,
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agent_id: record[2],
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}
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end
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time_unit[record[0]][:time_unit] += record[1]
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end
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organizations = {}
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time_unit.each do |ticket_id, local_time_unit|
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ticket = Ticket.lookup(id: ticket_id)
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next if !ticket
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next if !ticket.organization_id
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if !organizations[ticket.organization_id]
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organizations[ticket.organization_id] = {
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organization: Organization.lookup(id: ticket.organization_id).attributes,
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time_unit: local_time_unit[:time_unit],
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}
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next
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end
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organizations[ticket.organization_id][:time_unit] += local_time_unit[:time_unit]
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end
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results = []
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organizations.each_value do |content|
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results.push content
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end
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if params[:download]
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header = [
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{
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name: 'Organization',
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width: 40,
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},
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{
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name: 'Time Units',
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width: 20,
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data_type: 'float',
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}
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]
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records = []
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results.each do |row|
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organization_name = ''
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if row[:organization].present?
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organization_name = row[:organization]['name']
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end
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result_row = [organization_name, row[:time_unit]]
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records.push result_row
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end
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excel = ExcelSheet.new(
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title: "By Organization #{year}-#{month}",
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header: header,
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records: records,
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timezone: params[:timezone],
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locale: current_user.locale,
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)
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send_data(
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excel.content,
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filename: "by_organization-#{year}-#{month}.xls",
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type: 'application/vnd.ms-excel',
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disposition: 'attachment'
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)
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return
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end
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render json: results
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end
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end
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