111 lines
3 KiB
Ruby
111 lines
3 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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class Cti::Driver::SipgateIo < Cti::Driver::Base
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def config
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Setting.get('sipgate_config')
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end
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def push_open_ticket_screen_recipient
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# try to find answering which answered call
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user = nil
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# based on peer
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if @params['userId'].present?
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user_id = get_user_id_by_sipgate_user_id(@params['userId'])
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if user_id.present?
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user = if User.exists?(user_id)
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User.find(user_id)
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else
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User.find_by(email: user_id.downcase)
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end
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end
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end
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user
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end
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def load_voip_users
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return {} if @config.blank? || @config[:api_user].blank? || @config[:api_password].blank?
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list = Cache.read('sipgateUserList')
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return list if list
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url = 'https://api.sipgate.com/v2/users'
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response = UserAgent.get(
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url,
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{},
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{
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user: @config[:api_user],
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password: @config[:api_password],
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log: {
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facility: 'sipagte.io',
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},
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json: true,
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open_timeout: 4,
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read_timeout: 6,
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total_timeout: 6,
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verify_ssl: true,
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},
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)
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if !response.success?
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Rails.logger.error "Can't fetch users from '#{url}', http code: #{response.code}"
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Cache.write('sipgateUserList', {}, { expires_in: 1.hour })
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return {}
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end
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result = response.data
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if result.blank?
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Rails.logger.error "Can't fetch users from '#{url}', result: #{response.inspect}"
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Cache.write('sipgateUserList', {}, { expires_in: 1.hour })
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return {}
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end
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if result.is_a?(Array) && (result['result'] == '-1' || result['result_code'] == 'error')
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Rails.logger.error "Can't fetch users from '#{url}', result: #{result.inspect}"
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Cache.write('sipgateUserList', {}, { expires_in: 1.hour })
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return {}
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end
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if !result.is_a?(Hash)
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Rails.logger.error "Can't fetch users from '#{url}', result: #{result.inspect}"
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Cache.write('sipgateUserList', {}, { expires_in: 1.hour })
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return {}
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end
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if result['items'].blank?
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Rails.logger.error "Can't fetch users from '#{url}', no items found, result: #{result.inspect}"
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Cache.write('sipgateUserList', {}, { expires_in: 1.hour })
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return {}
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end
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list = {}
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items = %w[firstname lastname email]
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result['items'].each do |entry|
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next if entry['id'].blank?
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name = ''
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items.each do |item|
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next if entry[item].blank?
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name += ' ' if name.present?
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name += entry[item]
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end
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list[entry['id']] = name
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end
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Cache.write('sipgateUserList', list, { expires_in: 24.hours })
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list
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end
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def get_user_id_by_sipgate_user_id(user_id)
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return if @config.blank? || @config[:user_remote_map].blank?
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@config[:user_remote_map].each do |row|
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next if row[:user_id].blank?
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return row[:user_id] if row[:remote_user_id] == user_id
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end
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nil
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end
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end
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