49 lines
1.5 KiB
Ruby
49 lines
1.5 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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# Adds a last_owner_update time on ticket changes.
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module Ticket::SetsLastOwnerUpdateTime
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extend ActiveSupport::Concern
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included do
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before_create :ticket_set_last_owner_update_time
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before_update :ticket_set_last_owner_update_time
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end
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private
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def ticket_set_last_owner_update_time
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# return if we run import mode
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return true if Setting.get('import_mode')
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# check if owner, state or group has changed
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return true if changes_to_save['owner_id'].blank? && changes_to_save['state_id'].blank? && changes_to_save['group_id'].blank? && changes_to_save['last_contact_agent_at'].blank?
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# check if owner is nobody
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if changes_to_save['owner_id'].present? && changes_to_save['owner_id'][1] == 1
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self.last_owner_update_at = nil
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return true
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end
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# check if group is change
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if changes_to_save['group_id'].present?
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group = Group.lookup(id: changes_to_save['group_id'][1])
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return true if !group
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if group.assignment_timeout.blank? || group.assignment_timeout.zero?
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self.last_owner_update_at = nil
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return true
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end
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end
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# check if state is not new/open
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if changes_to_save['state_id'].present?
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state_ids = Ticket::State.by_category(:work_on).pluck(:id)
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if state_ids.exclude?(changes_to_save['state_id'][1])
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self.last_owner_update_at = nil
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return true
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end
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end
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self.last_owner_update_at = Time.zone.now
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end
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end
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