68 lines
1.8 KiB
Ruby
68 lines
1.8 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
|
|
|
|
Karma::Activity.create_or_update(
|
|
name: 'ticket create',
|
|
description: 'You have created a ticket',
|
|
score: 10,
|
|
once_ttl: 60,
|
|
)
|
|
Karma::Activity.create_or_update(
|
|
name: 'ticket close',
|
|
description: 'You have closed a ticket',
|
|
score: 5,
|
|
once_ttl: 60,
|
|
)
|
|
Karma::Activity.create_or_update(
|
|
name: 'ticket answer 1h',
|
|
description: 'You have answered a ticket within 1h',
|
|
score: 25,
|
|
once_ttl: 60,
|
|
)
|
|
Karma::Activity.create_or_update(
|
|
name: 'ticket answer 2h',
|
|
description: 'You have answered a ticket within 2h',
|
|
score: 20,
|
|
once_ttl: 60,
|
|
)
|
|
Karma::Activity.create_or_update(
|
|
name: 'ticket answer 12h',
|
|
description: 'You have answered a ticket within 12h',
|
|
score: 10,
|
|
once_ttl: 60,
|
|
)
|
|
Karma::Activity.create_or_update(
|
|
name: 'ticket answer 24h',
|
|
description: 'You have answered a ticket within 24h',
|
|
score: 5,
|
|
once_ttl: 60,
|
|
)
|
|
Karma::Activity.create_or_update(
|
|
name: 'ticket pending state',
|
|
description: 'Usage of advanced features',
|
|
score: 2,
|
|
once_ttl: 60,
|
|
)
|
|
Karma::Activity.create_or_update(
|
|
name: 'ticket escalated',
|
|
description: 'You have escalated tickets',
|
|
score: -5,
|
|
once_ttl: 60 * 60 * 24,
|
|
)
|
|
Karma::Activity.create_or_update(
|
|
name: 'ticket reminder overdue (+2 days)',
|
|
description: 'You have tickets that are over 2 days overdue',
|
|
score: -5,
|
|
once_ttl: 60 * 60 * 24,
|
|
)
|
|
Karma::Activity.create_or_update(
|
|
name: 'text module',
|
|
description: 'Usage of advanced features',
|
|
score: 4,
|
|
once_ttl: 60 * 30,
|
|
)
|
|
Karma::Activity.create_or_update(
|
|
name: 'tagging',
|
|
description: 'Usage of advanced features',
|
|
score: 4,
|
|
once_ttl: 60 * 60 * 4,
|
|
)
|