46 lines
1.5 KiB
Ruby
46 lines
1.5 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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Ticket::State.create_if_not_exists(
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id: 1,
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name: 'new',
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state_type_id: Ticket::StateType.find_by(name: 'new').id,
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default_create: true,
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)
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Ticket::State.create_if_not_exists(
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id: 2,
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name: 'open',
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state_type_id: Ticket::StateType.find_by(name: 'open').id,
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default_follow_up: true,
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)
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Ticket::State.create_if_not_exists(
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id: 3,
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name: 'pending reminder',
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state_type_id: Ticket::StateType.find_by(name: 'pending reminder').id,
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ignore_escalation: true,
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)
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Ticket::State.create_if_not_exists(
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id: 4,
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name: 'closed',
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state_type_id: Ticket::StateType.find_by(name: 'closed').id,
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ignore_escalation: true,
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)
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Ticket::State.create_if_not_exists(
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id: 5,
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name: 'merged',
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state_type_id: Ticket::StateType.find_by(name: 'merged').id,
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ignore_escalation: true,
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)
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Ticket::State.create_if_not_exists(
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id: 6,
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name: 'removed',
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state_type_id: Ticket::StateType.find_by(name: 'removed').id,
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active: false,
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ignore_escalation: true,
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)
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Ticket::State.create_if_not_exists(
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id: 7,
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name: 'pending close',
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state_type_id: Ticket::StateType.find_by(name: 'pending action').id,
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next_state_id: Ticket::State.by_category(:closed).first.id,
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ignore_escalation: true,
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)
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