115 lines
4.3 KiB
Ruby
115 lines
4.3 KiB
Ruby
# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/
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class CommunicateTelegramJob < ApplicationJob
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retry_on StandardError, attempts: 4, wait: lambda { |executions|
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executions * 120.seconds
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}
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def perform(article_id)
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article = Ticket::Article.find(article_id)
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# set retry count
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article.preferences['delivery_retry'] ||= 0
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article.preferences['delivery_retry'] += 1
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ticket = Ticket.lookup(id: article.ticket_id)
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log_error(article, "Can't find ticket.preferences for Ticket.find(#{article.ticket_id})") if !ticket.preferences
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log_error(article, "Can't find ticket.preferences['telegram'] for Ticket.find(#{article.ticket_id})") if !ticket.preferences['telegram']
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log_error(article, "Can't find ticket.preferences['telegram']['chat_id'] for Ticket.find(#{article.ticket_id})") if !ticket.preferences['telegram']['chat_id']
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if ticket.preferences['telegram'] && ticket.preferences['telegram']['bid']
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channel = Telegram.bot_by_bot_id(ticket.preferences['telegram']['bid'])
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end
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if !channel
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channel = Channel.lookup(id: ticket.preferences['channel_id'])
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end
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log_error(article, "No such channel for bot #{ticket.preferences['bid']} or channel id #{ticket.preferences['channel_id']}") if !channel
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# log_error(article, "Channel.find(#{channel.id}) isn't a telegram channel!") if channel.options[:adapter] !~ /\Atelegram/i
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log_error(article, "Channel.find(#{channel.id}) has not telegram api token!") if channel.options[:api_token].blank?
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begin
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api = TelegramAPI.new(channel.options[:api_token])
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chat_id = ticket.preferences[:telegram][:chat_id]
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result = api.sendMessage(chat_id, article.body)
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me = api.getMe
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article.attachments.each do |file|
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parts = file.filename.split(%r{^(.*)(\..+?)$})
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t = Tempfile.new([parts[1], parts[2]])
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t.binmode
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t.write(file.content)
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t.rewind
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api.sendDocument(chat_id, t.path.to_s)
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end
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rescue => e
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log_error(article, e.message)
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return
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end
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Rails.logger.debug { "result info: #{result}" }
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# only private, group messages. channel messages do not have from key
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if result['from'] && result['chat']
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# fill article with message info
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article.from = "@#{result['from']['username']}"
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article.to = "@#{result['chat']['username']}"
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article.preferences['telegram'] = {
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date: result['date'],
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from_id: result['from']['id'],
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chat_id: result['chat']['id'],
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message_id: result['message_id']
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}
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else
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# fill article with message info (telegram channel)
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article.from = "@#{me['username']}"
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article.to = "#{result['chat']['title']} Channel"
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article.preferences['telegram'] = {
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date: result['date'],
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from_id: me['id'],
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chat_id: result['chat']['id'],
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message_id: result['message_id']
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}
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end
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# set delivery status
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article.preferences['delivery_status_message'] = nil
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article.preferences['delivery_status'] = 'success'
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article.preferences['delivery_status_date'] = Time.zone.now
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article.message_id = "telegram.#{result['message_id']}.#{result['chat']['id']}"
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article.save!
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Rails.logger.info "Send telegram message to: '#{article.to}' (from #{article.from})"
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article
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end
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def log_error(local_record, message)
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local_record.preferences['delivery_status'] = 'fail'
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local_record.preferences['delivery_status_message'] = message.encode!('UTF-8', 'UTF-8', invalid: :replace, replace: '?')
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local_record.preferences['delivery_status_date'] = Time.zone.now
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local_record.save
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Rails.logger.error message
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if local_record.preferences['delivery_retry'] > 3
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Ticket::Article.create(
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ticket_id: local_record.ticket_id,
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content_type: 'text/plain',
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body: "Unable to send telegram message: #{message}",
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internal: true,
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sender: Ticket::Article::Sender.find_by(name: 'System'),
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type: Ticket::Article::Type.find_by(name: 'note'),
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preferences: {
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delivery_article_id_related: local_record.id,
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delivery_message: true,
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},
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updated_by_id: 1,
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created_by_id: 1,
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)
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end
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raise message
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end
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end
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