54 lines
1.3 KiB
Ruby
54 lines
1.3 KiB
Ruby
# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/
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class Chat::Agent < ApplicationModel
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belongs_to :created_by, class_name: 'User'
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belongs_to :updated_by, class_name: 'User'
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def seads_available
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concurrent - active_chat_count
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end
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def active_chat_count
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Chat::Session.where(state: %w[waiting running], user_id: updated_by_id).count
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end
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def self.state(user_id, state = nil)
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chat_agent = Chat::Agent.find_by(
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updated_by_id: user_id
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)
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if state.nil?
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return false if !chat_agent
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return chat_agent.active
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end
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# ATTENTION: setter return value indicates whether `active` state has changed
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if chat_agent
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chat_agent.active = state
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# always update `updated_at` to inform other Agent sessions
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# that this Agent session is still active
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chat_agent.updated_at = Time.zone.now
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chat_agent.save
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chat_agent.active_previously_changed?
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else
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Chat::Agent.create(
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active: state,
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updated_by_id: user_id,
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created_by_id: user_id,
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)
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end
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end
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def self.create_or_update(params)
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chat_agent = Chat::Agent.find_by(
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updated_by_id: params[:updated_by_id]
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)
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if chat_agent
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chat_agent.update!(params)
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else
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Chat::Agent.create(params)
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end
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end
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end
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