45 lines
1.2 KiB
Ruby
45 lines
1.2 KiB
Ruby
# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/
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class Sla < ApplicationModel
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include ChecksClientNotification
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include ChecksConditionValidation
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include HasEscalationCalculationImpact
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include Sla::Assets
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belongs_to :calendar, optional: true
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# workflow checks should run after before_create and before_update callbacks
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include ChecksCoreWorkflow
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validates :name, presence: true
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validate :cannot_have_response_and_update
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store :condition
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store :data
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def condition_matches?(ticket)
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query_condition, bind_condition, tables = Ticket.selector2sql(condition)
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Ticket.where(query_condition, *bind_condition).joins(tables).exists?(ticket.id)
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end
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def self.for_ticket(ticket)
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fallback = nil
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all.order(:name, :created_at).as_batches(size: 10) do |record|
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if record.condition.present?
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return record if record.condition_matches?(ticket)
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else
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fallback = record
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end
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end
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fallback
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end
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private
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def cannot_have_response_and_update
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return if response_time.blank? || update_time.blank?
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errors.add :base, 'cannot have both response time and update time'
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end
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end
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