66 lines
2.2 KiB
Ruby
66 lines
2.2 KiB
Ruby
# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/
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# Adds certain (missing) meta data when creating articles.
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# This module depends on AddsMetadataOriginById to run before it.
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module Ticket::Article::AddsMetadataGeneral
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extend ActiveSupport::Concern
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included do
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before_create :ticket_article_add_metadata_general
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end
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private
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def ticket_article_add_metadata_general
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# return if we run import mode
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return true if Setting.get('import_mode')
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# only do fill of from if article got created via application_server (e. g. not
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# if article and sender type is set via *.postmaster)
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return true if ApplicationHandleInfo.postmaster?
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# set from on all article types excluding email|twitter status|twitter direct-message|facebook feed post|facebook feed comment
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return true if type_id.blank?
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type = Ticket::Article::Type.lookup(id: type_id)
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# from will be set by channel backend
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return true if type.nil?
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return true if type.name == 'email'
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return true if type.name == 'twitter status'
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return true if type.name == 'twitter direct-message'
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return true if type.name == 'facebook feed post'
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return true if type.name == 'facebook feed comment'
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return true if type.name == 'sms'
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user_id = created_by_id
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if origin_by_id.present?
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# in case the customer is using origin_by_id, force it to current session user
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# and set sender to Customer
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if !created_by.permissions?('ticket.agent')
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self.origin_by_id = created_by_id
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self.sender_id = Ticket::Article::Sender.lookup(name: 'Customer').id
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end
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# in case origin_by is different than created_by, set sender to Customer
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# Customer in context of this conversation, not as a permission
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if origin_by != created_by_id
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self.sender_id = Ticket::Article::Sender.lookup(name: 'Customer').id
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user_id = origin_by_id
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end
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end
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return true if user_id.blank?
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user = User.find(user_id)
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is_customer = !TicketPolicy.new(user, ticket).agent_read_access?
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if (type.name == 'web' || type.name == 'phone') && is_customer
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self.from = "#{user.firstname} #{user.lastname} <#{user.email}>"
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return
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end
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self.from = "#{user.firstname} #{user.lastname}"
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end
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end
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