78 lines
2.5 KiB
Ruby
78 lines
2.5 KiB
Ruby
# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/
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class Escalation
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class TicketPreferences
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KEYS = %i[escalation_disabled
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first_response_at last_update_at close_at escalation_at
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sla_id sla_updated_at
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calendar_id calendar_updated_at last_contact_at].freeze
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attr_reader :hash
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def initialize(ticket)
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@hash = {}
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KEYS.each do |key|
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@hash[key] = ticket.preferences.dig(:escalation_calculation, key) || nil
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end
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end
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def escalation_became_enabled?(escalation_disabled)
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!escalation_disabled && @hash[:escalation_disabled] != escalation_disabled
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end
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def sla_changed?(sla)
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@hash[:sla_id] != sla&.id || @hash[:sla_updated_at] != sla&.updated_at
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end
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def calendar_changed?(calendar)
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@hash[:calendar_id] != calendar&.id || @hash[:calendar_updated_at] != calendar&.updated_at
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end
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def first_response_at_changed?(ticket)
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@hash[:first_response_at] != ticket.first_response_at
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end
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def last_update_at_changed?(ticket)
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@hash[:last_update_at] != ticket.last_original_update_at || ticket.saved_change_to_state_id?
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end
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def close_at_changed?(ticket)
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@hash[:close_at] != ticket.close_at
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end
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def last_contact_at_changed?(ticket)
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@hash[:last_contact_at] != ticket.last_contact_at
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end
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def property_changes?(ticket)
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%i[first_response_at last_update_at close_at].any? { |elem| send("#{elem}_changed?", ticket) }
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end
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def any_changes?(ticket, sla, escalation_disabled)
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property_changes?(ticket) || sla_changed?(sla) || calendar_changed?(sla&.calendar) || @hash[:escalation_disabled] != escalation_disabled
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end
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def update_preferences(ticket, sla, escalation_disabled)
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new_hash = hash_of(ticket, sla, escalation_disabled)
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return if new_hash == { escalation_disabled: false } && !@hash[:escalation_disabled] # do not update when update not necessary
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ticket.preferences[:escalation_calculation] = new_hash
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end
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def hash_of(ticket, sla, escalation_disabled)
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{
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first_response_at: ticket.first_response_at,
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last_update_at: ticket.last_original_update_at,
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close_at: ticket.close_at,
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last_contact_at: ticket.last_contact_at,
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sla_id: sla&.id,
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sla_updated_at: sla&.updated_at,
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calendar_id: sla&.calendar&.id,
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calendar_updated_at: sla&.calendar&.updated_at,
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escalation_disabled: escalation_disabled,
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}.compact
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end
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end
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end
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