99 lines
2.2 KiB
Ruby
99 lines
2.2 KiB
Ruby
# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/
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module Import
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module OTRS
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class ArticleCustomer
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include Import::Helper
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def initialize(article)
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import(article)
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rescue Exceptions::UnprocessableEntity
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log "ERROR: Can't extract customer from Article #{article[:id]}"
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end
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def self.mutex
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@mutex ||= Mutex.new
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end
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class << self
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def find(article)
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email = local_email(article['From'])
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return if !email
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user = ::User.find_by(email: email)
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user ||= ::User.find_by(login: email)
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user
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end
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def local_email(from)
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# TODO: should get unified with User#check_email
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email = extract_email(from)
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return if !email
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email.downcase
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end
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private
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def extract_email(from)
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Mail::Address.new(from).address
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rescue
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return from if from !~ %r{<\s*([^>]+)}
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$1.strip
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end
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end
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private
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def import(article)
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find_or_create(article)
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end
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def find_or_create(article)
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self.class.mutex.synchronize do
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return if self.class.find(article)
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create(article)
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end
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end
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def create(article)
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email = self.class.local_email(article['From'])
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::User.create(
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login: email,
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firstname: extract_display_name(article['From']),
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lastname: '',
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email: email,
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password: '',
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active: true,
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role_ids: roles,
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updated_by_id: 1,
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created_by_id: 1,
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)
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end
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def roles
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[
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Role.find_by(name: 'Customer').id
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]
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end
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def extract_display_name(from)
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# do extra decoding because we needed to use field.value
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Mail::Field.new('X-From', parsed_display_name(from)).to_s
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end
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def parsed_display_name(from)
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parsed_address = Mail::Address.new(from)
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return parsed_address.display_name if parsed_address.display_name
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return from if parsed_address.comments.blank?
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parsed_address.comments[0]
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rescue
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from
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end
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end
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end
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end
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