129 lines
3.5 KiB
Ruby
129 lines
3.5 KiB
Ruby
# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/
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class Report::TicketFirstSolution
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=begin
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result = Report::TicketFirstSolution.aggs(
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range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
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range_end: Time.zone.parse('2015-12-31T23:59:59Z'),
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interval: 'month', # quarter, month, week, day, hour, minute, second
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selector: selector, # ticket selector to get only a collection of tickets
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)
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returns
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[4,5,1,5,0,51,5,56,7,4]
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=end
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def self.aggs(params_origin)
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params = params_origin.dup
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result = []
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case params[:interval]
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when 'month'
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stop_interval = 12
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when 'week'
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stop_interval = 7
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when 'day'
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stop_interval = 31
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when 'hour'
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stop_interval = 24
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when 'minute'
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stop_interval = 60
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end
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(1..stop_interval).each do |_counter|
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case params[:interval]
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when 'month'
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params[:range_end] = params[:range_start].next_month
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when 'week', 'day'
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params[:range_end] = params[:range_start].next_day
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when 'hour'
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params[:range_end] = params[:range_start] + 1.hour
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when 'minute'
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params[:range_end] = params[:range_start] + 1.minute
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end
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without_merged_tickets = {
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'ticket_state.name' => {
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'operator' => 'is not',
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'value' => 'merged'
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}
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}
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params[:selector].merge!(without_merged_tickets)
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query, bind_params, tables = Ticket.selector2sql(params[:selector])
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ticket_list = Ticket.select('tickets.id, tickets.close_at, tickets.created_at').where(
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'tickets.close_at IS NOT NULL AND tickets.close_at >= ? AND tickets.close_at < ?',
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params[:range_start],
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params[:range_end],
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).where(query, *bind_params).joins(tables)
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count = 0
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ticket_list.each do |ticket|
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closed_at = ticket.close_at
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created_at = ticket.created_at
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if (closed_at - (60 * 15)) < created_at
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count += 1
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end
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end
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result.push count
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params[:range_start] = params[:range_end]
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end
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result
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end
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=begin
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result = Report::TicketFirstSolution.items(
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range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
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range_end: Time.zone.parse('2015-12-31T23:59:59Z'),
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selector: selector, # ticket selector to get only a collection of tickets
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timezone: 'Europe/Berlin',
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)
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returns
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{
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count: 123,
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ticket_ids: [4,5,1,5,0,51,5,56,7,4],
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assets: assets,
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}
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=end
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def self.items(params)
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without_merged_tickets = {
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'ticket_state.name' => {
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'operator' => 'is not',
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'value' => 'merged'
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}
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}
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selector = params[:selector].merge!(without_merged_tickets)
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query, bind_params, tables = Ticket.selector2sql(selector)
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ticket_list = Ticket.select('tickets.id, tickets.close_at, tickets.created_at').where(
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'tickets.close_at IS NOT NULL AND tickets.close_at >= ? AND tickets.close_at < ?',
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params[:range_start],
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params[:range_end],
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).where(query, *bind_params).joins(tables).order(close_at: :asc)
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count = 0
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assets = {}
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ticket_ids = []
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ticket_list.each do |ticket|
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closed_at = ticket.close_at
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created_at = ticket.created_at
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if (closed_at - (60 * 15)) < created_at
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count += 1
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ticket_ids.push ticket.id
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end
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ticket_full = Ticket.find(ticket.id)
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assets = ticket_full.assets(assets)
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end
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{
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count: count,
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ticket_ids: ticket_ids,
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assets: assets,
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}
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end
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end
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